Carlton Plaza Baobá
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Summary of reviewsCarlton Plaza Baobá is frequently lauded for its excellent location, providing convenient access to the Dutra Highway and major thoroughfares, making it ideal for travelers passing through or attending local events. Its proximity to shopping malls, bars and restaurants, combined with tranquil surroundings, ensures guests have everything they need while maintaining connectivity to downtown and other attractions. The hotel's parking facilities are also commended for being ample, clean and spacious.
The breakfast at Carlton Plaza Baobá stands out for its variety and quality, described as wonderful, spectacular and amazing. Guests appreciate the abundant options, including fresh fruits, juices, various types of bread, cakes and yogurt, enhanced by attentive and polite staff. Cleanliness in the breakfast area further contributes to the positive reviews.
While dinner receives mixed reviews, positive notes emphasize a good à la carte menu and friendly, attentive staff. The presence of a nice restaurant with a poolside bar adds to the dining experience. However, high prices, small portions and limited menu variety are areas mentioned for improvement.
The rooms at Carlton Plaza Baobá receive mixed feedback. Positively, they are clean, well-organized, spacious and equipped with modern amenities like air conditioning and large TVs. Guests also appreciate the cozy décor and comfortable beds. However, some rooms require renovation due to maintenance issues, dated furniture and limited ventilation.
Cleanliness throughout the hotel is consistently praised with many guests highlighting the spotless rooms, well-maintained facilities and exemplary housekeeping services. Public areas, including the pool, are noted for their cleanliness, enhancing the overall positive experience.
Staff at Carlton Plaza Baobá are frequently commended for their politeness, attentiveness and professionalism. Receptionists like Gabriel and Bruno receive special mention for their friendliness and efficiency. Despite occasional service delays, the staff's exceptional hospitality and customer service significantly contribute to the hotel's favorable reputation.
Wi-Fi at the hotel receives mixed reviews. While some guests report good speed and coverage, many experience issues with connectivity and frequent network failures. Room for improvement in Wi-Fi services is suggested.
The gym, praised for its good space and cleanliness, offers a reasonable experience but could benefit from updated equipment and better maintenance. The broader wellness area, including a sauna and an outdoor pool, adds to the positive experience.
The pool area receives positive feedback for being clean and well-maintained with features like chromotherapy and night LEDs enhancing the ambiance. However, cold water and minor maintenance issues are noted as drawbacks.
Although some guests question Carlton Plaza Baobá's four-star rating, others appreciate the cozy and welcoming atmosphere, quality service and great cost-benefit. Business travelers find the hotel's facilities suitable for meetings and business events, enhancing its appeal.
Overall, Carlton Plaza Baobá's strategic location, excellent breakfast, comfortable rooms, commendable cleanliness and exceptional staff make it an attractive choice for many travelers, despite some areas needing improvement.
Categories
The breakfast at Carlton Plaza Baobá stands out for its variety and quality, described as wonderful, spectacular and amazing. Guests appreciate the abundant options, including fresh fruits, juices, various types of bread, cakes and yogurt, enhanced by attentive and polite staff. Cleanliness in the breakfast area further contributes to the positive reviews.
While dinner receives mixed reviews, positive notes emphasize a good à la carte menu and friendly, attentive staff. The presence of a nice restaurant with a poolside bar adds to the dining experience. However, high prices, small portions and limited menu variety are areas mentioned for improvement.
The rooms at Carlton Plaza Baobá receive mixed feedback. Positively, they are clean, well-organized, spacious and equipped with modern amenities like air conditioning and large TVs. Guests also appreciate the cozy décor and comfortable beds. However, some rooms require renovation due to maintenance issues, dated furniture and limited ventilation.
Cleanliness throughout the hotel is consistently praised with many guests highlighting the spotless rooms, well-maintained facilities and exemplary housekeeping services. Public areas, including the pool, are noted for their cleanliness, enhancing the overall positive experience.
Staff at Carlton Plaza Baobá are frequently commended for their politeness, attentiveness and professionalism. Receptionists like Gabriel and Bruno receive special mention for their friendliness and efficiency. Despite occasional service delays, the staff's exceptional hospitality and customer service significantly contribute to the hotel's favorable reputation.
Wi-Fi at the hotel receives mixed reviews. While some guests report good speed and coverage, many experience issues with connectivity and frequent network failures. Room for improvement in Wi-Fi services is suggested.
The gym, praised for its good space and cleanliness, offers a reasonable experience but could benefit from updated equipment and better maintenance. The broader wellness area, including a sauna and an outdoor pool, adds to the positive experience.
The pool area receives positive feedback for being clean and well-maintained with features like chromotherapy and night LEDs enhancing the ambiance. However, cold water and minor maintenance issues are noted as drawbacks.
Although some guests question Carlton Plaza Baobá's four-star rating, others appreciate the cozy and welcoming atmosphere, quality service and great cost-benefit. Business travelers find the hotel's facilities suitable for meetings and business events, enhancing its appeal.
Overall, Carlton Plaza Baobá's strategic location, excellent breakfast, comfortable rooms, commendable cleanliness and exceptional staff make it an attractive choice for many travelers, despite some areas needing improvement.
Hotel with Parking
Carlton Plaza Baobá offers a variety of parking options including free parking, free self-parking, private parking, and a garage. This provides flexibility and security for guests' vehicles.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Carlton Plaza Baobá enjoys a reputation for an excellent location, frequently praised for its convenient access to major thoroughfares, including the Dutra Highway. This makes it an ideal choice for travelers, particularly those passing through or attending local events. The proximity to the highway also means easy navigation and minimal noise disruption. Access to downtown and local attractions is straightforward, though a car might be necessary for maximum ease.
Guests appreciate the hotel's strategic placement near shopping malls, bars and restaurants, ensuring they have everything they need close at hand. The tranquil surroundings offer peace, while still maintaining easy connectivity to the city's core and other points of interest. Parking and access to amenities like cafes and breakfast facilities are also commonly highlighted positives.
However, some reviews note that the hotel is a bit removed from the heart of the city and larger commercial areas, which could be a minor inconvenience for those looking to explore on foot. Despite this, the overall sentiment indicates that Carlton Plaza Baobá offers a blend of comfort, convenience and strategic location, making it an attractive option for many travelers.
At Carlton Plaza Baobá, breakfast appears to be one of the standout features of the hotel. Most reviews highlight the meal's excellence with guests frequently praising the variety and quality of the offerings. Words like wonderful, spectacular and amazing frequently describe the breakfast experience. Guests appreciate the plentiful options, including fresh fruits, juices, various types of bread, cakes, yogurt and more. The attentive and polite staff further enhance the dining experience, ensuring the breakfast is both well-served and delightful.
Many guests find the breakfast complete and above average, exceeding expectations. There is a strong appreciation for the abundant and generous portions with many reviewers emphasizing the diversity and deliciousness of the food. Additionally, aspects like impeccable cleanliness around the breakfast area contribute to the positive feedback.
However, some reviews indicate room for improvement. Occasional criticisms include slow replenishment of items, lack of variety for specific dietary needs, such as vegan options and some ingredients not being fresh. Despite these few negative comments, the overall sentiment is overwhelmingly positive with guests repeatedly commending the breakfast as a highlight of their stay at Carlton Plaza Baobá.
At Carlton Plaza Baobá, guests have shared mixed experiences regarding dinner at the hotel's restaurant. On a positive note, the hotel offers a good à la carte menu with several options and attentive employees, contributing to a pleasant dining atmosphere. There is a nice restaurant with a poolside bar that enhances the dining experience. Guests appreciated the good and tasty dinner meals served at the restaurant and the convenience of room service for food delivery.
However, several aspects of the dining experience could be improved. Many guests found the food expensive with high prices for small portions and only adequate quality. The menu variety is limited for both lunch and dinner and on some occasions, certain menu items were unavailable. Additionally, the restaurant's operating hours can be a concern, as it was noted that the kitchen was closed on Sunday nights and only operated until noon on Sundays.
Service issues such as delayed kitchen orders and a lack of available red wine from the climate-controlled wine cellar were also highlighted. While the hotel's staff is noted for their friendliness, the overall dining experience could benefit from more affordable pricing, improved food quality and a broader menu selection.
The guest reviews for Carlton Plaza Baobá reveal a mix of positive and negative feedback about the rooms. Positively, many guests praised the rooms for being clean, well-organized and spacious with comfortable beds and modern amenities like air conditioning and new beds. Several reviews highlighted the pleasant and cozy décor and the facilities were often described as beautiful, well-equipped and recently refurbished.
Guests appreciated the comfort and space of the rooms, mentioning that they were ideal for both single travelers and families. Many found the beddings to be clean and of good quality and the overall atmosphere pleasant and airy. The rooms were seen as functional with some featuring large TVs and good lighting.
On the flip side, there were recurring mentions of maintenance issues and a need for renovation in certain rooms with complaints about old furniture, broken handles and mold. A number of guests were dissatisfied with smaller rooms, limited ventilation and ineffective sound insulation. Problems with key cards, phones and air conditioning controls were also noted. Despite these drawbacks, the general sentiment towards the rooms remained positive with many guests finding their stay comfortable and enjoyable.
When it comes to the beds at Carlton Plaza Baobá, guests generally find them to be a highlight of their stay. Descriptions frequently mention large, spacious beds, often specified as king or queen size, which many found to be very comfortable. The bedding, including sheets and pillows, receives positive remarks for their quality and comfort, contributing to an overall restful experience. Some guests even found the beds to be wonderful with soft mattresses and good linens adding to their comfort.
On the whole, many reviewers appreciated the comfort and size of the beds, noting that they were conducive to a good night’s sleep. However, not all feedback was positive; a few guests reported issues with bed softness, smaller bed sizes or mattresses showing wear, which occasionally resulted in discomfort. Some experienced issues with old or worn springs, leading to restless nights. Despite these occasional drawbacks, the consensus remains that the beds at Carlton Plaza Baobá generally offer a good level of comfort, enhancing the overall guest experience.
Carlton Plaza Baobá shines in guest reviews for its impressive cleanliness. The rooms are consistently described as clean, well-organized and comfortable with many guests noting that they are also well-ventilated and spacious. The facilities are highlighted as being new and impeccably maintained, contributing to a hygienic environment. The hotel's common areas, including the pool, are frequently mentioned for their cleanliness. Feedback often emphasizes the high level of cleanliness throughout the hotel with some guests even noting a "spotlessly clean" status.
Housekeeping receives significant praise for its attentiveness and thorough daily cleaning routines. The cleaning service is described as exemplary with clean linens and a pleasant, fragrant atmosphere in the rooms. Guests also appreciate the organized and well-kept public spaces, which add to the overall positive experience.
However, a few reviews suggest room for improvement in certain areas. Some guests encountered issues with bathroom cleanliness and noted occasional dust or maintenance concerns in their rooms. A small number of reviews mentioned specific problems like dusty areas, mold and ants that detracted from their stay.
Despite these minor critiques, the overall sentiment from guests is overwhelmingly positive with many commending the hotel for its clean, comfortable accommodations and excellent housekeeping service. The cleanliness of Carlton Plaza Baobá stands out as a key factor in its favorable reviews, making it a recommended choice for travelers seeking a hygienic and well-maintained place to stay.
The reviews for Carlton Plaza Baobá highlight its exceptional staff as one of the hotel's most commendable features. Guests frequently emphasize the politeness, attentiveness and professionalism of the employees, describing them as friendly, helpful and efficient. The receptionists, including Gabriel and Bruno, receive particular praise for their warm and kind demeanor. The team's readiness to assist from check-in to check-out, along with their ability to handle requests promptly, makes a lasting impression on visitors. The staff’s courteous service extends to all areas of the hotel, including the breakfast service and housekeeping, ensuring a pleasant and accommodating stay. Despite a few comments on occasional service delays and organizational hiccups at reception, the overall sentiment is overwhelmingly positive. The commendable hospitality and impeccable customer service contribute significantly to the hotel's favorable reputation, making it highly recommended by past guests for its welcoming and supportive environment.
At Carlton Plaza Baobá, the reviews about the Wi-Fi offer a mixed picture. On the positive side, some guests have highlighted that good Wi-Fi speed is available and that there is internet access in all areas of the hotel. However, many guests have reported various issues with the Wi-Fi service. Common complaints include difficulty accessing the network, persistent incorrect username or password errors and connectivity that only lasts for a brief period before failing. Some guests noted that although the Wi-Fi worked after visiting reception, it would often stop functioning the following day. Several reviews mentioned that the internet either didn't work at all or had frequent failures, rendering it unreliable. Though there are positive remarks regarding internet speed, the recurring issues suggest that there is room for improvement in the hotel's Wi-Fi services.
Carlton Plaza Baobá offers a variety of amenities, including a gym that receives praise for its good space and cleanliness. Many guests appreciate the gym, describing it as a nice and well-equipped facility that provides a reasonably good experience. However, some suggest that the equipment needs modernization and better maintenance, as there are partially unusable items and limited options.
Despite these issues, the gym is part of a broader wellness area that includes a sauna and a beautiful outdoor pool with a waterfall, which guests find very enjoyable. The gym could benefit from improved air conditioning, better lighting and earlier opening hours. Overall, while the gym is modest and may require some updates, it remains a valuable part of the hotel's peaceful and restful environment.
The Carlton Plaza Baobá boasts a variety of pools that generally receive positive feedback from guests. The outdoor pool area is frequently highlighted as a central attraction. Many reviews describe the pool as excellent, clean and well-maintained, making it a pleasant spot to relax. The spaciousness and the inclusion of children’s areas add to its appeal for families. Features like chromotherapy and night LEDs, as well as comfortable sun loungers, enhance the overall experience.
However, some issues have been noted. The pool water is often described as cold and there's a lack of privacy in the pool area. Additionally, some reviews mention maintenance problems, such as loose tiles and sludge, which detract from the otherwise pleasant atmosphere. Temporary closures and renovation works have also disappointed some visitors. Despite these setbacks, the pool remains one of the hotel's highlights with many guests eager to use it again on future visits. Overall, the pool area, combined with comfortable accommodations and excellent facilities, does offer a mix of relaxation and enjoyment.
The reviews for Carlton Plaza Baobá highlight the hotel's parking facilities as a significant positive aspect. Guests frequently commend the ample parking space, noting that it is both clean and spacious. The availability of free parking is mentioned multiple times with some guests appreciating that parking is included in the cost of the stay, along with breakfast. While some reviews mention that the parking is uncovered, many guests still consider it excellent. Overall, the ample and private parking options contribute to a comfortable and convenient experience for travelers with vehicles.
Carlton Plaza Baobá offers a cozy and welcoming atmosphere, often highlighted by visitors for its exceptional quality service and great cost-benefit. While some guests felt that the service and facilities do not fully align with a typical four-star rating, others appreciated the ambiance and found it worth recommending to friends and family. The hotel maintains a good service quality, making it a place where many guests consider staying again. Despite some discrepancies with its four-star status, Carlton Plaza Baobá remains a viable option for travelers seeking comfort and friendly service.
Carlton Plaza Baobá offers a business-friendly environment with facilities that cater well to business travelers. The hotel features well-organized meeting rooms and a suitable space for business meetings, making it convenient for work-related activities. Despite some comments on the absence of a dedicated business lounge and equipment shortfalls in the business center, the overall work space provided is generally appreciated. Guests note the excellent client service, highlighting the attentive staff, a notable advantage for those on work trips. Additionally, the hotel offers great cost benefit, making it a practical choice for business travelers seeking value and efficiency during their stay.
Carlton Plaza Baobá offers easy access and general accessibility features, especially as many amenities are located on the ground floor. However, some challenges exist for those with disabilities, particularly due to the absence of elevators in certain areas of the hotel. This lack of elevators and the presence of stairs pose issues for guests using wheelchairs or those with mobility limitations. While the hotel is touted as accessible, it may not meet the needs of all guests requiring specific accessibility features.
Carlton Plaza Baobá is renowned for its exceptional outdoor pool experience. The pool area has been recently renovated, offering a modern space that many guests have described as amazing, lovely and very good. Visitors frequently highlight the pool lounge as comfortable and central to their stay, enhancing their relaxation with pleasant surroundings. The pool itself features beautiful chromotherapy lights and night LEDs, creating a visually stunning ambiance complemented by the soothing sounds of a waterfall.
Several pools are available, including a designated children's area, ensuring a family-friendly environment. Cleanliness and maintenance are a top priority with many reviews praising the cleanliness and upkeep of the pool facilities. For added convenience, towels are readily provided for guests.
However, there have been occasional remarks about the pool requiring additional cleaning, especially around the edges. Despite this, the overall consensus is that the pool facilities are excellent, featuring comfortable sun loungers and well-maintained temperatures. The Carlton Plaza Baobá’s outdoor pool remains a highlight, offering a delightful retreat for guests seeking relaxation and enjoyment.
Carlton Plaza Baobá offers guests a charming and romantic escape, characterized by its very tasteful decoration that enhances its romantic ambience. The quiet, tranquil setting provides a relaxing backdrop, making it an ideal choice for couples seeking a peaceful retreat. While the overall atmosphere is romantic and conducive to unwinding, the hotel also accommodates family-oriented travelers. One noted area that could use some attention is the Zen space, which has been described as abandoned, potentially detracting from the otherwise cohesive romantic and serene environment.
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Location
Guests appreciate the hotel's strategic placement near shopping malls, bars and restaurants, ensuring they have everything they need close at hand. The tranquil surroundings offer peace, while still maintaining easy connectivity to the city's core and other points of interest. Parking and access to amenities like cafes and breakfast facilities are also commonly highlighted positives.
However, some reviews note that the hotel is a bit removed from the heart of the city and larger commercial areas, which could be a minor inconvenience for those looking to explore on foot. Despite this, the overall sentiment indicates that Carlton Plaza Baobá offers a blend of comfort, convenience and strategic location, making it an attractive option for many travelers.
Breakfast
Many guests find the breakfast complete and above average, exceeding expectations. There is a strong appreciation for the abundant and generous portions with many reviewers emphasizing the diversity and deliciousness of the food. Additionally, aspects like impeccable cleanliness around the breakfast area contribute to the positive feedback.
However, some reviews indicate room for improvement. Occasional criticisms include slow replenishment of items, lack of variety for specific dietary needs, such as vegan options and some ingredients not being fresh. Despite these few negative comments, the overall sentiment is overwhelmingly positive with guests repeatedly commending the breakfast as a highlight of their stay at Carlton Plaza Baobá.
Dinner
However, several aspects of the dining experience could be improved. Many guests found the food expensive with high prices for small portions and only adequate quality. The menu variety is limited for both lunch and dinner and on some occasions, certain menu items were unavailable. Additionally, the restaurant's operating hours can be a concern, as it was noted that the kitchen was closed on Sunday nights and only operated until noon on Sundays.
Service issues such as delayed kitchen orders and a lack of available red wine from the climate-controlled wine cellar were also highlighted. While the hotel's staff is noted for their friendliness, the overall dining experience could benefit from more affordable pricing, improved food quality and a broader menu selection.
Rooms
Guests appreciated the comfort and space of the rooms, mentioning that they were ideal for both single travelers and families. Many found the beddings to be clean and of good quality and the overall atmosphere pleasant and airy. The rooms were seen as functional with some featuring large TVs and good lighting.
On the flip side, there were recurring mentions of maintenance issues and a need for renovation in certain rooms with complaints about old furniture, broken handles and mold. A number of guests were dissatisfied with smaller rooms, limited ventilation and ineffective sound insulation. Problems with key cards, phones and air conditioning controls were also noted. Despite these drawbacks, the general sentiment towards the rooms remained positive with many guests finding their stay comfortable and enjoyable.
Beds
On the whole, many reviewers appreciated the comfort and size of the beds, noting that they were conducive to a good night’s sleep. However, not all feedback was positive; a few guests reported issues with bed softness, smaller bed sizes or mattresses showing wear, which occasionally resulted in discomfort. Some experienced issues with old or worn springs, leading to restless nights. Despite these occasional drawbacks, the consensus remains that the beds at Carlton Plaza Baobá generally offer a good level of comfort, enhancing the overall guest experience.
Cleanliness
Housekeeping receives significant praise for its attentiveness and thorough daily cleaning routines. The cleaning service is described as exemplary with clean linens and a pleasant, fragrant atmosphere in the rooms. Guests also appreciate the organized and well-kept public spaces, which add to the overall positive experience.
However, a few reviews suggest room for improvement in certain areas. Some guests encountered issues with bathroom cleanliness and noted occasional dust or maintenance concerns in their rooms. A small number of reviews mentioned specific problems like dusty areas, mold and ants that detracted from their stay.
Despite these minor critiques, the overall sentiment from guests is overwhelmingly positive with many commending the hotel for its clean, comfortable accommodations and excellent housekeeping service. The cleanliness of Carlton Plaza Baobá stands out as a key factor in its favorable reviews, making it a recommended choice for travelers seeking a hygienic and well-maintained place to stay.
Staff
Wi-Fi
Gym
Despite these issues, the gym is part of a broader wellness area that includes a sauna and a beautiful outdoor pool with a waterfall, which guests find very enjoyable. The gym could benefit from improved air conditioning, better lighting and earlier opening hours. Overall, while the gym is modest and may require some updates, it remains a valuable part of the hotel's peaceful and restful environment.
Pool
However, some issues have been noted. The pool water is often described as cold and there's a lack of privacy in the pool area. Additionally, some reviews mention maintenance problems, such as loose tiles and sludge, which detract from the otherwise pleasant atmosphere. Temporary closures and renovation works have also disappointed some visitors. Despite these setbacks, the pool remains one of the hotel's highlights with many guests eager to use it again on future visits. Overall, the pool area, combined with comfortable accommodations and excellent facilities, does offer a mix of relaxation and enjoyment.
Parking
4 Star
Business
Accessible
Outdoor Pool
Several pools are available, including a designated children's area, ensuring a family-friendly environment. Cleanliness and maintenance are a top priority with many reviews praising the cleanliness and upkeep of the pool facilities. For added convenience, towels are readily provided for guests.
However, there have been occasional remarks about the pool requiring additional cleaning, especially around the edges. Despite this, the overall consensus is that the pool facilities are excellent, featuring comfortable sun loungers and well-maintained temperatures. The Carlton Plaza Baobá’s outdoor pool remains a highlight, offering a delightful retreat for guests seeking relaxation and enjoyment.
Romantic
Yes, Carlton Plaza Baobá has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Carlton Plaza Baobá.
No, Carlton Plaza Baobá doesn't allow dogs.
Yes, parking facilities are available at Carlton Plaza Baobá.
Yes, Carlton Plaza Baobá has a gym.
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