Hotel Astoria, located in the heart of Rapallo, is celebrated for its spectacular seaside location and panoramic views of the Rapallo Italian Riviera. Guests appreciate its closeness to the historic center with an array of restaurants, shops and cafés, as well as its easy access to major transport links, making it perfect for exploring nearby attractions such as Portofino and the Cinque Terre. Despite its central location, the hotel maintains a tranquil atmosphere, often mentioned for its serene environment and convenient parking facilities.
The breakfast at Hotel Astoria stands out for its variety and quality, featuring a diverse range of both sweet and savory options, including fresh fruits, cheeses, meats, croissants, pancakes and smoked salmon. The breakfast experience is enhanced by attentive and friendly service and there's a keen effort to cater to specific dietary needs, including gluten-free options. Though there are minor suggestions for additional variety and more homemade pastries, the overall feedback is highly positive.
Rooms are commended for their cleanliness, comfort and functionality. Many guests delight in the sea views and spacious terraces and though some rooms are on the smaller side, they are praised for their neatness and comprehensive amenities. The bathrooms receive particular accolades for their excellent condition and cleanliness. Efforts to modernize have been noted with renovated rooms and contemporary features enhancing the stay. Soundproofing ensures a restful night even in the bustling location, contributing to the high rating of the rooms.
Cleanliness across the hotel is consistently highlighted with rooms and common areas frequently described as immaculate. The housekeeping standards ensure a comfortable and hygienic stay, further enhanced by strict adherence to Covid-19 protocols, which reassures guests about their safety.
The staff at Hotel Astoria are often praised for their friendliness, professionalism and exceptional service. Specific staff members receive shoutouts for their outstanding assistance with many guests appreciating the personal touch and dedication to accommodating their needs.
The spa adds a touch of luxury to the experience with guests enjoying the private, well-equipped and clean facilities. The offerings, including massages and saunas, provide a relaxing retreat with a romantic and holistic ambiance, making it a standout feature.
Despite some mixed reviews about the WiFi and parking experiences, the majority of guests found the WiFi reliable and the parking convenient, albeit with some tight spots and additional costs. The parking services, including valet options, were appreciated for their ease and cleanliness.
Hotel Astoria proves to be an excellent choice for families, business travelers and those seeking a comfortable and enjoyable stay. Families appreciate the hotel's family-friendly rooms and welcoming atmosphere, while business travelers benefit from the business center and professional service. The comfortable and well-maintained beds also contribute to a restful night's sleep, enhancing the overall positive guest experience.
While there are occasional critiques regarding the four-star rating with some guests feeling that certain aspects fall short, the hotel's low price for its rating and the overall quality of service make it appealing for budget-conscious travelers. Overall, Hotel Astoria is recommended for its exceptional location, comprehensive amenities, cleanliness and warm hospitality, making it an ideal retreat on the Italian Riviera.
The hotel faces the bay of Rapallo at the popular Portofino coast. It is the only luxury hotel on this part of the Italian Riviera and offers luxuriously designed suites, an in-house spa, bars, restaurants, a beach club and event venues to host your meeting, wedding or party. The hotel also has a summer restaurant, the Eden Roc Lounge & Restaurant open at lunch and for dinner.
Summary of reviews
Overall, Excelsior Palace Portofino Coast provides an excellent five-star experience with exceptional service from friendly staff. Despite the hotel showing some age, it is very well managed and offers superb facilities and services for a comfortable and memorable vacation. The rooms are simply perfect, although the double beds may not be the most comfortable. Guests leave with an unforgettable and positive impression of this luxurious hotel.
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Parking
EV charging stations
Golf
Dog Friendly
*Additional taxes or fees may apply. Please check the final price before completing your booking.Showing 1-3 out of 3 hotels in and around Terrarossa