Oaks The Entrance Waterfront Suites
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Summary of reviewsOaks The Entrance Waterfront Suites is recognized for its prime waterfront location with sweeping views of the channel and ocean, making it a preferred destination for exploring The Entrance. Guests appreciate the convenience of having shops, cafes, restaurants and bars within walking distance, eliminating the need for a car. Families particularly benefit from the proximity to the beach and playgrounds. The hotel's heated rooftop pool and comfortable rooms further enhance the experience. Friendly and accommodating staff frequently receive positive remarks, contributing to a welcoming atmosphere and smooth stay.
Although the hotel does not offer in-house dining facilities, its central location near various dining options, including a popular Mexican restaurant downstairs, mitigates this inconvenience. The spacious rooms often delight guests with their full-size kitchens and laundry facilities, making them ideal for longer stays. Despite some critiques about outdated decor and occasional maintenance issues, the rooms' size, layout and balcony views generally receive positive feedback.
Cleanliness opinions are varied; many guests find the rooms very clean and tidy, yet some note inconsistencies such as frayed carpets and dusty surfaces. Maintenance lapses such as broken appliances, stained carpets and unpleasant odors in common areas are highlighted as areas in need of improvement. However, the overall positive interactions with the staff and the comfortable beds help in maintaining a satisfactory experience for many visitors.
The pool facilities receive mixed reviews. The heated pool and spa are praised for their warmth and well-maintained condition, contributing to a pleasant experience, especially for families. However, maintenance and safety concerns regarding surrounding areas and equipment are notable drawbacks. In terms of parking, guests appreciate the availability of free public parking nearby, despite some challenges with the hotel’s onsite parking garage.
Guest feedback about the beds is mixed with many finding them comfortable, while others criticize the quality and configuration. Wi-Fi service is another area commonly criticized for being slow and unreliable, negatively impacting the overall stay.
Despite some shortcomings in upkeep and amenities, Oaks The Entrance Waterfront Suites is often chosen for its central and scenic location, spacious rooms and the friendly service provided by its staff. The hotel offers good value for money and a satisfying coastal getaway, but improvements in maintenance and modernization could significantly enhance the overall guest experience.
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Although the hotel does not offer in-house dining facilities, its central location near various dining options, including a popular Mexican restaurant downstairs, mitigates this inconvenience. The spacious rooms often delight guests with their full-size kitchens and laundry facilities, making them ideal for longer stays. Despite some critiques about outdated decor and occasional maintenance issues, the rooms' size, layout and balcony views generally receive positive feedback.
Cleanliness opinions are varied; many guests find the rooms very clean and tidy, yet some note inconsistencies such as frayed carpets and dusty surfaces. Maintenance lapses such as broken appliances, stained carpets and unpleasant odors in common areas are highlighted as areas in need of improvement. However, the overall positive interactions with the staff and the comfortable beds help in maintaining a satisfactory experience for many visitors.
The pool facilities receive mixed reviews. The heated pool and spa are praised for their warmth and well-maintained condition, contributing to a pleasant experience, especially for families. However, maintenance and safety concerns regarding surrounding areas and equipment are notable drawbacks. In terms of parking, guests appreciate the availability of free public parking nearby, despite some challenges with the hotel’s onsite parking garage.
Guest feedback about the beds is mixed with many finding them comfortable, while others criticize the quality and configuration. Wi-Fi service is another area commonly criticized for being slow and unreliable, negatively impacting the overall stay.
Despite some shortcomings in upkeep and amenities, Oaks The Entrance Waterfront Suites is often chosen for its central and scenic location, spacious rooms and the friendly service provided by its staff. The hotel offers good value for money and a satisfying coastal getaway, but improvements in maintenance and modernization could significantly enhance the overall guest experience.
Aparthotel with Swimming Pool
The property provides a heated outdoor pool and a spa for relaxation. It also has a dedicated children's wading pool, making it suitable for families.
Heated Pool Panoramic View Pool Outdoor Pool
Aparthotel with Parking
Positioned on the water's edge, this aparthotel offers waterfront views and a range of studios and apartments with kitchens and laundry facilities. Onsite undercover parking is available for a fee, and the hotel features a spa, heated pool, and children's wading pool.
4-Star Aparthotel
These suites are centrally located and offer waterfront views. The aparthotel is known for its comfortable and quiet environment, clean rooms, and professional, friendly staff.
Aparthotel with Outdoor Pool
This property offers a heated outdoor pool, a children's wading pool, and a spa/hot tub, providing a variety of aquatic options for guests.
Aparthotel with Panoramic View Pool
Offers waterfront views from its suites, likely including pool views overlooking The Entrance. The location provides easy access to the waterfront and surrounding attractions.
Aparthotel Taking Steps Towards Sustainability
Aparthotel with Heated Pool
Guest Reviews
Oaks The Entrance Waterfront Suites boasts an enviable location with sweeping views of the channel and ocean from its balconies, positioning itself right on the water's edge. The hotel's central location makes it a prime spot for exploring The Entrance, providing guests with easy walking access to a variety of amenities including shops, cafes, restaurants and bars. Many reviewers compliment the stunning ocean views which can be enjoyed directly from the rooms.
Visitors particularly appreciate the convenience of having everything within walking distance, eliminating the need to use a car. The proximity to the beach and playgrounds makes it ideal for families with children, while the cozy facilities like the heated pool and comfortable rooms add to the overall experience.
The local eateries and ample parking options nearby further enhance the appeal of this hotel. The friendly and accommodating staff are frequently praised, contributing to a welcoming atmosphere. Despite some mentions of the property being slightly dated, the location and views overwhelmingly remain the standout features, making Oaks The Entrance Waterfront Suites a highly recommended choice for a relaxing coastal getaway.
Oaks The Entrance Waterfront Suites offers a convenient location with various nearby cafes providing breakfast options, though it does not have an in-house breakfast facility. Guests often noted the absence of breakfast as a drawback, highlighting the need for breakfast service within the hotel. Despite this, the proximity of local cafes helps mitigate the inconvenience, offering a range of choices for the first meal of the day.
Oaks The Entrance Waterfront Suites offers guests a convenient location with a variety of dining options nearby. While the hotel itself does not provide a restaurant, room service or breakfast, guests can easily find delicious meals just a short walk away. The Mexican restaurant downstairs is a popular choice and there are plenty of other nice eating places and pubs nearby. The proximity to restaurants, supermarkets and the ocean makes it easy for visitors to enjoy diverse culinary experiences during their stay.
Oaks The Entrance Waterfront Suites offers spacious and well-equipped rooms, many of which feature beautiful views of the lake and ocean, perfect for a relaxing getaway. The rooms are generally described as large and comfortable with full-size kitchens and laundry facilities, making them ideal for longer stays. The location is centrally located near shops, restaurants and local attractions, adding to its convenience.
However, the reviews reveal several areas that need attention. A common theme is the outdated decor and furnishings with many guests suggesting that the rooms and facilities could benefit from a much-needed revamp and thorough cleaning. Issues such as small and awkward showers, uncomfortable beds made of two joined singles and maintenance problems like broken appliances and stained carpets are frequently mentioned. Additionally, the lack of proper ventilation has led to complaints about musty odors in some rooms.
Despite these drawbacks, guests appreciate the overall size and layout of the rooms, the comfortable beds and the beautiful balcony views. While the rooms might feel a bit dated, they are often clean and offer the amenities needed for a comfortable stay. The staff generally receive positive remarks for their helpfulness and friendliness, though there are occasional lapses in service such as late room readiness and minimal room servicing.
In summary, Oaks The Entrance Waterfront Suites offer a convenient and spacious accommodation option with excellent views and room amenities, but the experience can be somewhat marred by outdated decor and inconsistent maintenance and cleanliness. A stay here could be especially rewarding if the hotel's issues with upkeep and modernization are addressed.
Guests have shared varied experiences regarding the beds at Oaks The Entrance Waterfront Suites. Many found the beds and pillows to be comfortable with descriptors like "super comfy," "amazingly comfortable," and "very comfortable" frequently appearing in feedback. However, a notable number of reviews critiqued the beds for being uncomfortable, citing issues such as being too hard, having noticeable springs or being too small. Some guests were dissatisfied with joining two single beds to form a double, as the beds tended to slip apart, which impacted their comfort. There were also mentions of outdated and squeaky beds with some even describing them as "old and run down."
Despite these mixed reviews on bed comfort, guests appreciated other aspects of their stay, such as the friendly and accommodating staff, cleanliness and great location of the hotel. The views from the rooms were often highlighted positively as well. However, the conflicting opinions on bed comfort and maintenance suggest that while some guests enjoyed a restful stay, others felt improvements were needed in the bedding department.
Oaks The Entrance Waterfront Suites boasts a variety of reviews concerning its cleanliness. Many guests appreciated the overall cleanliness of their rooms, describing them as very clean, tidy and spacious. The location and views from the rooms were also praised, contributing to a pleasant stay for numerous visitors.
However, reviews highlight some inconsistencies in housekeeping and maintenance. While some rooms were reported to be spotless, others had issues such as frayed carpets, dusty surfaces, moldy showers and dirty communal areas. Specific complaints included dirty carpets, broken tiles, old and uncomfortable furniture and unpleasant odors in hallways and lifts.
Several guests noted that rooms were not cleaned daily during their stay and some witnessed hygiene problems like dirty linen and remnants from previous occupants. Additional concerns arose regarding outdated facilities, which detracted from the overall cleanliness experience.
Despite these areas for improvement, guests frequently found the beds comfortable and appreciated the friendly and helpful staff. For those prioritizing location and room views, Oaks The Entrance Waterfront Suites often delivered a satisfactory experience. Nonetheless, more consistent cleaning and updates to the property could significantly enhance guest satisfaction.
'Oaks The Entrance Waterfront Suites' offers a generally positive experience according to guest reviews, especially regarding the hotel's staff. The majority of guests praise the staff for being friendly, helpful and accommodating. The reception staff, in particular, receive high marks for their efficiency and courteous service during check-in. Positive mentions highlight specific individuals like Bill, William and Jackson for their exceptional service and welcoming attitude, which contributed to a smooth and pleasant stay.
Many guests noted that the staff went beyond expectations, showing willingness to assist with any needs and always greeting guests with a smile. The professionalism and customer-oriented attitude of the staff provided a welcoming atmosphere that was highly appreciated by travelers. The staff were described as very knowledgeable, offering useful information about nearby attractions and handling requests promptly, including room changes and special accommodations.
However, there were occasional negative comments about some staff members being unfriendly or unhelpful. Instances of inhospitable behavior were mentioned, along with issues related to inconsistent levels of service, such as problems with late check-ins and infrequent communication.
Overall, while there are areas for improvement in terms of consistent hospitality, 'Oaks The Entrance Waterfront Suites' is commended for its mostly friendly, helpful and professional staff, who significantly enhance the guest experience. The convenient location, cleanliness of rooms and excellent facilities further complement the positive service provided by the hotel staff.
The reviews for the Wi-Fi at Oaks The Entrance Waterfront Suites indicate a recurring dissatisfaction among guests. While they appreciated the availability of free Wi-Fi, it was consistently described as slow, unstable and, at times, entirely unusable. Many guests reported having to pay extra for a working connection, which they found unreasonable given today's standards. Connectivity issues were prevalent with some experiencing no signal at all in their rooms or only getting weak signals near doorways. Problems with the TV, including the smart TV and Foxtel, compounded the frustration, as both services were often reported as non-functional. Overall, guests found the internet service to be unreliable and not up to par, negatively impacting their stay.
Oaks The Entrance Waterfront Suites offers a mixed experience with its pool facilities. Many guests highlighted the heated rooftop pool and spa as standout features, describing them as amazing, warm and well-maintained with some also enjoying the jets in the spa. The pool area is often appreciated for being spacious and having a scenic view, making it a popular spot, particularly for kids. Guests particularly liked the comfortable pool temperature.
However, several reviews pointed out significant maintenance and cleanliness issues. Reports of missing or broken tiles, sometimes causing injuries, were common and some guests mentioned black mold and uncleanliness in the pool. The pool area can get crowded and insufficient deck chairs make it hard to find a spot to relax. Some noted that the pool bar was not in use and tables and chairs around the pool were often broken or in poor condition.
Safety concerns were also mentioned with not enough handrails around the pool and spa. Noise from other guests and portable speakers, coupled with sometimes inadequate monitoring of the pool area, affected the overall experience for some visitors. Despite these issues, the heated pool remains a notable feature, attracting many families and returning customers due to its enjoyable facilities and excellent location near the waterfront and local amenities.
The reviews for parking at 'Oaks The Entrance Waterfront Suites' present a mixed but largely positive sentiment. While many guests appreciate the availability of secure parking, the convenience of free public parking just across the street is a notable highlight. Despite a $20 per night charge for onsite parking, several found the free and secure council car park directly behind the hotel to be a satisfactory alternative. The parking garage's tight and steep design with tricky navigation and limited accessibility for larger vehicles, did raise some concerns. However, guests did find ample parking spots and convenient access levels once they figured out the system. Overall, while the parking situation has room for improvement, particularly regarding the high costs and challenging layout, the hotel's parking options and availability are generally adequate.
Oaks The Entrance Waterfront Suites is a comfortable and quiet hotel known for its central location and striking views. Guests have praised the clean rooms and professional, friendly staff. The staff's politeness and helpfulness stand out, creating positive impressions. The hotel's facilities, including the hot tub, are appreciated, although some feel the need for additional handrails around the pool and spa.
On the downside, several reviews indicate that the hotel is quite dated. The decor, carpets and fixtures appear old and worn and there are complaints about stains and a lack of maintenance. The bathrooms, in particular, seem outmoded with some describing them as reminiscent of styles from forty years ago. Despite being marketed as a four-star property, many guests feel it falls short of that standard, suggesting it’s not priced appropriately for the level of service and amenities offered.
The hotel does not feature any on-site restaurants, which some visitors found inconvenient. While the location is central and near attractions like parks, a water park and shops, some guests mentioned that the general state of the property could use significant updates and renovation. Overall, the good value for money and lovely views make Oaks The Entrance Waterfront Suites a decent option, but those seeking true four-star luxury might want to consider other accommodations.
Oaks The Entrance Waterfront Suites features a rooftop pool and spa that many guests found enjoyable, particularly noting the heated pool and its comfortable temperatures. Guests appreciated the warm and clean pool, often describing it as amazing and lovely. The heated pool was frequently highlighted as a standout feature. However, some reviews mentioned that the heating did not always work properly and there were occasional maintenance issues that kept the pool closed for a day. Despite these occasional hiccups, the facilities were generally seen as adequate. Some negative feedback included the outdoor pool not being heated as advertised, broken tiles and cleanliness issues managed by the hotel. While the overall facilities were basic, the heated pool and spa were key positive aspects for many visitors.
Oaks The Entrance Waterfront Suites boasts a notable outdoor pool area that has garnered mixed feedback from guests. On the positive side, many guests highlight the pool as amazing and fantastic with nice units and great facilities. The pool is praised for being child-friendly and includes a heated spa with jets that guests found amazing. The rooftop pool and spacious pool area add to the appeal for families and other visitors.
However, several reviews point out significant maintenance issues. There are mentions of missing tiles and broken outdoor furniture with some guests experiencing scratches from the pool tiles. The cleanliness of the pool area has also been a concern with reports of plastic bottles in the pool and a general sense of poor upkeep. Some reviews noted that the pool was only half full and parts of the pool area were not operational during their stay. Despite the large size and potential for a great experience, improvements in maintenance and cleanliness are needed to fully meet guest expectations.
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Location
Visitors particularly appreciate the convenience of having everything within walking distance, eliminating the need to use a car. The proximity to the beach and playgrounds makes it ideal for families with children, while the cozy facilities like the heated pool and comfortable rooms add to the overall experience.
The local eateries and ample parking options nearby further enhance the appeal of this hotel. The friendly and accommodating staff are frequently praised, contributing to a welcoming atmosphere. Despite some mentions of the property being slightly dated, the location and views overwhelmingly remain the standout features, making Oaks The Entrance Waterfront Suites a highly recommended choice for a relaxing coastal getaway.
Breakfast
Dinner
Rooms
However, the reviews reveal several areas that need attention. A common theme is the outdated decor and furnishings with many guests suggesting that the rooms and facilities could benefit from a much-needed revamp and thorough cleaning. Issues such as small and awkward showers, uncomfortable beds made of two joined singles and maintenance problems like broken appliances and stained carpets are frequently mentioned. Additionally, the lack of proper ventilation has led to complaints about musty odors in some rooms.
Despite these drawbacks, guests appreciate the overall size and layout of the rooms, the comfortable beds and the beautiful balcony views. While the rooms might feel a bit dated, they are often clean and offer the amenities needed for a comfortable stay. The staff generally receive positive remarks for their helpfulness and friendliness, though there are occasional lapses in service such as late room readiness and minimal room servicing.
In summary, Oaks The Entrance Waterfront Suites offer a convenient and spacious accommodation option with excellent views and room amenities, but the experience can be somewhat marred by outdated decor and inconsistent maintenance and cleanliness. A stay here could be especially rewarding if the hotel's issues with upkeep and modernization are addressed.
Beds
Despite these mixed reviews on bed comfort, guests appreciated other aspects of their stay, such as the friendly and accommodating staff, cleanliness and great location of the hotel. The views from the rooms were often highlighted positively as well. However, the conflicting opinions on bed comfort and maintenance suggest that while some guests enjoyed a restful stay, others felt improvements were needed in the bedding department.
Cleanliness
However, reviews highlight some inconsistencies in housekeeping and maintenance. While some rooms were reported to be spotless, others had issues such as frayed carpets, dusty surfaces, moldy showers and dirty communal areas. Specific complaints included dirty carpets, broken tiles, old and uncomfortable furniture and unpleasant odors in hallways and lifts.
Several guests noted that rooms were not cleaned daily during their stay and some witnessed hygiene problems like dirty linen and remnants from previous occupants. Additional concerns arose regarding outdated facilities, which detracted from the overall cleanliness experience.
Despite these areas for improvement, guests frequently found the beds comfortable and appreciated the friendly and helpful staff. For those prioritizing location and room views, Oaks The Entrance Waterfront Suites often delivered a satisfactory experience. Nonetheless, more consistent cleaning and updates to the property could significantly enhance guest satisfaction.
Staff
Many guests noted that the staff went beyond expectations, showing willingness to assist with any needs and always greeting guests with a smile. The professionalism and customer-oriented attitude of the staff provided a welcoming atmosphere that was highly appreciated by travelers. The staff were described as very knowledgeable, offering useful information about nearby attractions and handling requests promptly, including room changes and special accommodations.
However, there were occasional negative comments about some staff members being unfriendly or unhelpful. Instances of inhospitable behavior were mentioned, along with issues related to inconsistent levels of service, such as problems with late check-ins and infrequent communication.
Overall, while there are areas for improvement in terms of consistent hospitality, 'Oaks The Entrance Waterfront Suites' is commended for its mostly friendly, helpful and professional staff, who significantly enhance the guest experience. The convenient location, cleanliness of rooms and excellent facilities further complement the positive service provided by the hotel staff.
Wi-Fi
Pool
However, several reviews pointed out significant maintenance and cleanliness issues. Reports of missing or broken tiles, sometimes causing injuries, were common and some guests mentioned black mold and uncleanliness in the pool. The pool area can get crowded and insufficient deck chairs make it hard to find a spot to relax. Some noted that the pool bar was not in use and tables and chairs around the pool were often broken or in poor condition.
Safety concerns were also mentioned with not enough handrails around the pool and spa. Noise from other guests and portable speakers, coupled with sometimes inadequate monitoring of the pool area, affected the overall experience for some visitors. Despite these issues, the heated pool remains a notable feature, attracting many families and returning customers due to its enjoyable facilities and excellent location near the waterfront and local amenities.
Parking
4 Star
On the downside, several reviews indicate that the hotel is quite dated. The decor, carpets and fixtures appear old and worn and there are complaints about stains and a lack of maintenance. The bathrooms, in particular, seem outmoded with some describing them as reminiscent of styles from forty years ago. Despite being marketed as a four-star property, many guests feel it falls short of that standard, suggesting it’s not priced appropriately for the level of service and amenities offered.
The hotel does not feature any on-site restaurants, which some visitors found inconvenient. While the location is central and near attractions like parks, a water park and shops, some guests mentioned that the general state of the property could use significant updates and renovation. Overall, the good value for money and lovely views make Oaks The Entrance Waterfront Suites a decent option, but those seeking true four-star luxury might want to consider other accommodations.
Heated Pool
Outdoor Pool
However, several reviews point out significant maintenance issues. There are mentions of missing tiles and broken outdoor furniture with some guests experiencing scratches from the pool tiles. The cleanliness of the pool area has also been a concern with reports of plastic bottles in the pool and a general sense of poor upkeep. Some reviews noted that the pool was only half full and parts of the pool area were not operational during their stay. Despite the large size and potential for a great experience, improvements in maintenance and cleanliness are needed to fully meet guest expectations.
Yes, Oaks The Entrance Waterfront Suites has pool(s) that belong to one or more of the following categories: Heated Pool, Panoramic View Pool, Outdoor Pool.
No, a spa isn't available at Oaks The Entrance Waterfront Suites.
No, Oaks The Entrance Waterfront Suites doesn't allow dogs.
Yes, parking facilities are available at Oaks The Entrance Waterfront Suites.
No, Oaks The Entrance Waterfront Suites doesn't have a gym.
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