De Rose Palace Hotel
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Summary of reviewsDe Rose Palace Hotel enjoys a prime location in the heart of Torres, making it an ideal spot for travelers who want easy access to markets, restaurants, pharmacies and the beach, which is just a 10-minute walk away. The hotel's vibrant downtown setting suits both business and leisure guests with many praising the helpful and friendly staff.
Breakfast at the hotel receives generally positive feedback for its variety and delicious options, despite some criticisms about limited choices and organization. Dinner, especially at the Bistro, is often highlighted for its quality and abundant dishes, although some guests noted inconsistencies in service and menu variety over multiple days.
Rooms at the hotel receive mixed reviews. Some guests find them spacious, clean and comfortable, especially appreciating the comfortable beds and amenities like gas-powered showers. However, many reviews point out significant issues such as outdated furniture, poor maintenance, musty smells, insect infestations and small, old bathrooms. Cleanliness is another area with varied opinions; while some guests find the environment spotless, others report major hygiene issues, including dirty towels and bedding, moldy smells and overall poor cleaning practices.
The staff at De Rose Palace Hotel consistently receive high praise for their politeness, friendliness and attentiveness, particularly the reception team, who are noted for their warm hospitality and quick responses to guest needs.
Wi-Fi connectivity is a notable weak point with guests frequently describing it as slow, unreliable and often not reaching certain parts of the hotel. The gym similarly sees several negative remarks about maintenance and cleaning with many pieces of equipment broken or malfunctioning.
The pool facilities, particularly the indoor heated pool, receive positive feedback for their warmth and suitability for relaxation, despite occasional measures of cleanliness and maintenance in the outdoor pool area. The hotel is family-friendly with various areas designed for kids, making it a popular choice for family stays, although some guests wish for clearer family accommodation policies.
Comments on the beds are mixed with many guests finding them very comfortable, while others report issues with bed size, old mattresses and occasional cleanliness concerns. Overall, the hotel is seen as offering good value for money, aligning with what one might expect from a three-star establishment, though there are discrepancies in amenities that need addressing to ensure a consistently positive experience.
Guests also appreciate the in-room jacuzzis and hot tubs, finding them a luxurious and relaxing feature, despite occasional functionality issues. Overall, De Rose Palace Hotel presents a mixed, but generally positive, experience with high points in location, staff service and certain amenities, balanced against areas requiring improvement in room quality and maintenance.
Categories
Breakfast at the hotel receives generally positive feedback for its variety and delicious options, despite some criticisms about limited choices and organization. Dinner, especially at the Bistro, is often highlighted for its quality and abundant dishes, although some guests noted inconsistencies in service and menu variety over multiple days.
Rooms at the hotel receive mixed reviews. Some guests find them spacious, clean and comfortable, especially appreciating the comfortable beds and amenities like gas-powered showers. However, many reviews point out significant issues such as outdated furniture, poor maintenance, musty smells, insect infestations and small, old bathrooms. Cleanliness is another area with varied opinions; while some guests find the environment spotless, others report major hygiene issues, including dirty towels and bedding, moldy smells and overall poor cleaning practices.
The staff at De Rose Palace Hotel consistently receive high praise for their politeness, friendliness and attentiveness, particularly the reception team, who are noted for their warm hospitality and quick responses to guest needs.
Wi-Fi connectivity is a notable weak point with guests frequently describing it as slow, unreliable and often not reaching certain parts of the hotel. The gym similarly sees several negative remarks about maintenance and cleaning with many pieces of equipment broken or malfunctioning.
The pool facilities, particularly the indoor heated pool, receive positive feedback for their warmth and suitability for relaxation, despite occasional measures of cleanliness and maintenance in the outdoor pool area. The hotel is family-friendly with various areas designed for kids, making it a popular choice for family stays, although some guests wish for clearer family accommodation policies.
Comments on the beds are mixed with many guests finding them very comfortable, while others report issues with bed size, old mattresses and occasional cleanliness concerns. Overall, the hotel is seen as offering good value for money, aligning with what one might expect from a three-star establishment, though there are discrepancies in amenities that need addressing to ensure a consistently positive experience.
Guests also appreciate the in-room jacuzzis and hot tubs, finding them a luxurious and relaxing feature, despite occasional functionality issues. Overall, De Rose Palace Hotel presents a mixed, but generally positive, experience with high points in location, staff service and certain amenities, balanced against areas requiring improvement in room quality and maintenance.
Family Friendly Hotel
This 3.5-star beach hotel provides free breakfast, free WiFi, and room service. It also features a pool, making it suitable for families looking for recreation and convenience.
Hotel with Swimming Pool
The hotel includes an indoor pool for year-round enjoyment, allowing guests to swim and relax regardless of the weather conditions.
Indoor Pool
Business Hotel
This hotel provides meeting facilities and a business center. It also offers amenities such as free Wi-Fi, a fitness center, and on-site dining, which are beneficial for business travelers.
Hotel with Parking
This hotel offers parking and is situated on Av. Barão do Rio Branco, providing convenient access to the beach and city center. It combines comfort with a prime location for exploring Torres.
Hotel with Gym
The hotel includes a gym and an indoor pool, offering guests facilities for both exercise and relaxation. It provides a well-rounded experience for fitness enthusiasts.
3-Star Hotel
Located in Torres town center, this hotel is just 600 meters from Prainha Beach. It offers an indoor pool, a gym, a 24-hour reception, and a snack bar. Air-conditioned rooms and free breakfast are provided.
Hotel with Indoor Pool
This hotel has an indoor pool for guests to enjoy a refreshing swim regardless of the weather. Other amenities include a fitness center and a bar/lounge.
Hotel with Rooms With Jacuzzi / Hot-tub
Hotel for Honeymoon
Guest Reviews
De Rose Palace Hotel enjoys an enviable location that consistently receives high praise from guests. Nestled in the heart of the city center, this hotel's prime spot places it in close proximity to markets, pharmacies, restaurants and shops, providing guests with the convenience of having everything they need within easy reach. The vibrant downtown atmosphere ensures a lively and accessible stay, perfect for both business and leisure travelers.
A significant highlight is the hotel's short distance from the beach, approximately a 10-minute walk, making it an excellent choice for those looking to enjoy the seaside without sacrificing urban amenities. This ideal positioning allows guests to easily explore Torres, enjoying the blend of city and beach life.
In addition to its perfect location, guests also appreciate the cordial staff and friendly service. The central placement of De Rose Palace Hotel stands out as its most significant asset, delivering excellent value for money, making it a favored option for visitors aiming to experience the best of Torres.
Guests have mixed opinions about the breakfast at De Rose Palace Hotel. While many praise the breakfast as good, very good or even great, noting its completeness, variety and the deliciousness of the options available, others find it lacking. Positive comments highlight a wonderful breakfast experience, often mentioning the abundance and the wide variety of choices. The coffee, specifically, receives good feedback in several reviews.
On the other hand, some guests report that the breakfast is average with few options and sometimes not up to their expectations. There are criticisms about the quality and organization of the breakfast, including mentions of powdered juice and limited cold cut selections. Some also point out that the breakfast does not match the pictures and could benefit from more fruit options and fresher items.
Despite the mixed reviews, the overall consensus leans towards a favorable breakfast experience, especially when considering the service and the complementary amenities like the swimming pool.
The dinner experience at De Rose Palace Hotel has varied according to guest reviews. Generally, the Bistro stands out with wonderful dishes and very good food, described as abundant and worth the buffet price. Many guests were particularly pleased with the dinner, noting it as excellent and very good. The combination of excellent dinner and breakfast was also highlighted as a positive aspect.
However, opinions on dinner were mixed. Some guests felt that the dinner buffet was good initially but declined in quality on subsequent days. A few others mentioned that dinner was always the same, lacking in seasoning or even very bad. Service at the Bistro also received mixed reactions; while the Bistro's dishes and food were praised, some guests experienced poor service, such as being served a caipirinha in a plastic cup.
Overall, while there were some lows in terms of variety and service, many guests found the food quality, especially at the Bistro, to be a strong point of their stay.
The rooms at De Rose Palace Hotel have garnered a range of responses from guests. Positive feedback highlights that some rooms are spacious, clean and comfortable, offering amenities such as comfortable beds and gas-powered showers. Guests occasionally found the room size sufficient and mentioned enjoying cozy spaces with good room comfort.
However, the majority of guest reviews reflect significant room issues. Many guests reported that the rooms are dated with outdated photos not reflecting the current state of deterioration. Common complaints include old furniture, malfunctioning air conditioning, broken fittings and poor maintenance overall. Problems such as musty smells, poor ventilation and noise from outdated window air conditioners are recurrent themes. Instances of insect infestations, including cockroaches and termites, as well as dirty rooms and linens, have been noted frequently. Additionally, structural issues like non-closing doors and windows, broken toilets and unstable showers also mar the guest experience.
The bathrooms are notably small and often described as old with stained tiles and deteriorating fixtures. Lighting is poor in corridors and some rooms are positioned without much natural light, facing dull light wells. Overall, the feedback strongly indicates that while there are some pockets of comfort and spaciousness, the majority of the rooms are in dire need of updates and thorough maintenance to meet guests' expectations and provide a more consistently positive experience.
De Rose Palace Hotel receives mixed feedback regarding its beds. The most recurring positive remark is that the beds are very comfortable with several guests complimenting the comfort and softness. Some reviews specifically mention "good bed" and "great beds," suggesting that a number of guests had pleasant sleeping experiences.
However, not all feedback is favorable. Some guests reported issues like small or narrow beds and uncomfortable mattresses. A particular point of concern is the inconsistency in the quality of mattresses with some described as old, hard or poorly maintained. There were also mentions of double beds being formed by two single mattresses, which was not appreciated by all.
Cleanliness issues were also noted by some guests with complaints about dirty sheets and old bedding. Specific and severe problems such as bed bugs and termites were reported, though these seem to be isolated incidents.
Overall, while many guests found the beds to be comfortable, there are notable concerns regarding bed size, mattress quality and cleanliness that the hotel may need to address to ensure a consistently positive experience.
De Rose Palace Hotel presents a mixed bag when it comes to cleanliness. Some guests were pleased with the hotel's level of hygiene, noting that the accommodation and cleanliness of their rooms were impeccable. Positive remarks focused on the very clean and organized environment with several guests praising the spotless rooms and clean spaces. Specific areas such as the pool were often mentioned as well maintained, contributing to an overall impression of a clean hotel.
However, a significant portion of reviews highlighted major cleanliness issues. Complaints ranged from sightings of cockroaches in rooms and bathrooms to dirty towels and old, musty-smelling bedding. Some guests found the level of cleanliness in the bathrooms and recreational areas to be lacking with reports of moldy smells and poorly insulated cables adding to their concerns. Dirty corridors, stained furniture and insufficient cleaning of gym and pool areas were repeated issues.
While some visitors enjoyed the comfortable and hygienic accommodations, others felt the hotel fell short of expectations due to inadequate cleaning practices and maintenance. The contrast in reviews suggests that the overall cleanliness experience at De Rose Palace Hotel can be quite inconsistent.
The staff at De Rose Palace Hotel receive numerous positive remarks for their exceptional service and attentiveness. Guests frequently highlight the politeness, friendliness and helpful nature of the employees. The reception team is particularly commended for their courteous and efficient service with specific praise for the warm hospitality of individuals like receptionist Guido and Rafaela. Many guests note the staff's quick response to their needs, contributing to a consistently good level of service. The restaurant and cleaning teams also receive favorable mentions, although a few comments reflect room for improvement in some interactions. Overall, the attentive and polite demeanor of the staff, coupled with their willingness to assist, leaves a notable impression on visitors.
De Rose Palace Hotel has sparked mixed feelings among visitors when it comes to internet connectivity. Guests have repeatedly noted significant challenges with the Wi-Fi, describing it as slow and unreliable, especially during nighttime. Common issues included a weak signal that struggled to penetrate room walls, intermittent connectivity problems and complete lapses where the internet didn't work at all. Many raised concerns about the Wi-Fi not reaching certain parts of the hotel, making it difficult to stay connected. Additionally, some reviews pointed out that the hotel does not offer free Wi-Fi, further complicating the experience. In essence, while many aspects of the hotel might appeal to travelers, the Wi-Fi situation remains an area needing considerable improvement.
The De Rose Palace Hotel offers a variety of spaces to cater to different tastes, however, the gym's condition leaves much to be desired. Guests have consistently reported issues, noting a lack of maintenance and poor cleaning standards. Equipment such as treadmills and weightlifting stations often do not function properly with some machines described as broken or loose. The overall sentiment is that the gym feels abandoned and is largely unusable due to persistent issues with defective equipment.
Nestled within its leisure-rich surroundings, De Rose Palace Hotel offers multiple pools, including an indoor heated pool that consistently receives praise for its warmth and suitability for relaxation or romantic evenings. The thermal pool is noted as a pleasant amenity, contributing to the overall appeal. However, the outdoor pool appears to be less fortunate, often cited as dirty and needing significant maintenance with issues such as broken chairs and even cigarette butts.
Guests find the heated pool particularly enjoyable, although there were some mentions of it being only okay or not quite warm enough occasionally. The indoor pool is also a popular spot for dating and it's complimented by other leisure facilities including a game room, cinema and a kids' area. The pools vary in size with some noting they were small, but there’s a recognition of their overall utility, particularly the heated ones. Despite the occasional criticisms about cleanliness and the need for repair, many guests appreciate the kindness of the staff and continue to enjoy the hotel's various swimming facilities.
De Rose Palace Hotel is a family-friendly destination that caters well to those traveling with children. The hotel features designated family spaces on each floor, ensuring that families have convenient and accommodating areas to enjoy. Many families have visited multiple times, making it a go-to spot for family gatherings, evidenced by special events such as the family Christmas party.
The hotel offers a variety of amenities aimed at keeping children entertained, including a children's area, game room and playroom. These features make it an attractive option for families looking to keep their little ones occupied during their stay. There is also a mate tea corner, adding a unique touch for parents.
While the hotel excels in many areas, there are some concerns regarding the clarity of its accommodation policies for families and the apparent lack of specific family rooms. However, overall, the environment is described as considerate and welcoming for families with available parking adding to the convenience. The positive atmosphere and range of activities for kids make De Rose Palace Hotel a solid choice for a family-friendly stay.
De Rose Palace Hotel offers a good value for money with its modest yet reliable accommodations. The hotel's location is highly praised, making it convenient for travelers exploring the area. Despite being marketed with some discrepancies regarding its star rating, many guests found the cost to be fair for the services received. The facilities and amenities align more with what one would expect from a three-star establishment, though some feel that the amenities fall a bit short for a hotel of this caliber. Overall, De Rose Palace Hotel provides a satisfactory experience for those looking for a budget-friendly stay that matches the price paid.
Guests at De Rose Palace Hotel often commend the presence of a jacuzzi and hot tub in their rooms. The jacuzzi in the room or bathroom is frequently described as comfortable and enjoyable, adding a touch of luxury to their stay. Many highlight the jacuzzi’s heated water and the effective whirlpool jets, which contribute to a relaxing experience. Additionally, some guests appreciate the large size of the jacuzzi and the appealing setting. While there are isolated concerns about the lack of supervision in the pool area and occasional issues with the hot tub's functionality, the overall sentiment favors the pleasant and rejuvenating aspects of the jacuzzi and hot tub amenities.
De Rose Palace Hotel seems to cater well to business travelers with its advantageous location, making it a convenient choice for those with professional needs. The hotel's formal policies are aligned with the expectations of business clientele, offering discounts on business rooms and accommodating last-minute bookings which is an added advantage. However, the experience appears to be inconsistent, as some reviews indicate areas with a poor business setting and a lack of dedicated business amenities. Despite these setbacks, the overall feedback suggests that the hotel's strengths lie in its strategic location and formal policy structure, which is fairly accommodating for business stays.
The indoor pool at De Rose Palace Hotel, located on the 4th floor, has received generally positive feedback. Guests appreciate that it is the only indoor heated and covered pool available with several highlighting how wonderful and good it is. Descriptions such as cool, warm and thermal suggest a comfortable water temperature. A high standard of cleanliness is mentioned, though a few found the pool lacking in this area. Details like a broken last step were noted as needing improvement. Overall, the indoor heated pool remains a favored feature, offering a relaxing and enjoyable experience.
De Rose Palace Hotel has garnered positive feedback as a romantic destination for couples, particularly those on their honeymoon. Many guests praised the honeymoon suite for its special touches, such as the concierge arranging roses on the bed. The hotel offers a series of thoughtful gestures, including announcements specifically for honeymooners as well as potential upgrades to enhance the experience. The overall atmosphere is described as particularly romantic, underscoring its appeal to couples. The special treatment provided to honeymooners adds to the great honeymoon experience, making it a notable choice for celebrating love and romance.
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Location
A significant highlight is the hotel's short distance from the beach, approximately a 10-minute walk, making it an excellent choice for those looking to enjoy the seaside without sacrificing urban amenities. This ideal positioning allows guests to easily explore Torres, enjoying the blend of city and beach life.
In addition to its perfect location, guests also appreciate the cordial staff and friendly service. The central placement of De Rose Palace Hotel stands out as its most significant asset, delivering excellent value for money, making it a favored option for visitors aiming to experience the best of Torres.
Breakfast
On the other hand, some guests report that the breakfast is average with few options and sometimes not up to their expectations. There are criticisms about the quality and organization of the breakfast, including mentions of powdered juice and limited cold cut selections. Some also point out that the breakfast does not match the pictures and could benefit from more fruit options and fresher items.
Despite the mixed reviews, the overall consensus leans towards a favorable breakfast experience, especially when considering the service and the complementary amenities like the swimming pool.
Dinner
However, opinions on dinner were mixed. Some guests felt that the dinner buffet was good initially but declined in quality on subsequent days. A few others mentioned that dinner was always the same, lacking in seasoning or even very bad. Service at the Bistro also received mixed reactions; while the Bistro's dishes and food were praised, some guests experienced poor service, such as being served a caipirinha in a plastic cup.
Overall, while there were some lows in terms of variety and service, many guests found the food quality, especially at the Bistro, to be a strong point of their stay.
Rooms
However, the majority of guest reviews reflect significant room issues. Many guests reported that the rooms are dated with outdated photos not reflecting the current state of deterioration. Common complaints include old furniture, malfunctioning air conditioning, broken fittings and poor maintenance overall. Problems such as musty smells, poor ventilation and noise from outdated window air conditioners are recurrent themes. Instances of insect infestations, including cockroaches and termites, as well as dirty rooms and linens, have been noted frequently. Additionally, structural issues like non-closing doors and windows, broken toilets and unstable showers also mar the guest experience.
The bathrooms are notably small and often described as old with stained tiles and deteriorating fixtures. Lighting is poor in corridors and some rooms are positioned without much natural light, facing dull light wells. Overall, the feedback strongly indicates that while there are some pockets of comfort and spaciousness, the majority of the rooms are in dire need of updates and thorough maintenance to meet guests' expectations and provide a more consistently positive experience.
Beds
However, not all feedback is favorable. Some guests reported issues like small or narrow beds and uncomfortable mattresses. A particular point of concern is the inconsistency in the quality of mattresses with some described as old, hard or poorly maintained. There were also mentions of double beds being formed by two single mattresses, which was not appreciated by all.
Cleanliness issues were also noted by some guests with complaints about dirty sheets and old bedding. Specific and severe problems such as bed bugs and termites were reported, though these seem to be isolated incidents.
Overall, while many guests found the beds to be comfortable, there are notable concerns regarding bed size, mattress quality and cleanliness that the hotel may need to address to ensure a consistently positive experience.
Cleanliness
However, a significant portion of reviews highlighted major cleanliness issues. Complaints ranged from sightings of cockroaches in rooms and bathrooms to dirty towels and old, musty-smelling bedding. Some guests found the level of cleanliness in the bathrooms and recreational areas to be lacking with reports of moldy smells and poorly insulated cables adding to their concerns. Dirty corridors, stained furniture and insufficient cleaning of gym and pool areas were repeated issues.
While some visitors enjoyed the comfortable and hygienic accommodations, others felt the hotel fell short of expectations due to inadequate cleaning practices and maintenance. The contrast in reviews suggests that the overall cleanliness experience at De Rose Palace Hotel can be quite inconsistent.
Staff
Wi-Fi
Gym
Pool
Guests find the heated pool particularly enjoyable, although there were some mentions of it being only okay or not quite warm enough occasionally. The indoor pool is also a popular spot for dating and it's complimented by other leisure facilities including a game room, cinema and a kids' area. The pools vary in size with some noting they were small, but there’s a recognition of their overall utility, particularly the heated ones. Despite the occasional criticisms about cleanliness and the need for repair, many guests appreciate the kindness of the staff and continue to enjoy the hotel's various swimming facilities.
Family
The hotel offers a variety of amenities aimed at keeping children entertained, including a children's area, game room and playroom. These features make it an attractive option for families looking to keep their little ones occupied during their stay. There is also a mate tea corner, adding a unique touch for parents.
While the hotel excels in many areas, there are some concerns regarding the clarity of its accommodation policies for families and the apparent lack of specific family rooms. However, overall, the environment is described as considerate and welcoming for families with available parking adding to the convenience. The positive atmosphere and range of activities for kids make De Rose Palace Hotel a solid choice for a family-friendly stay.
3 Star
Rooms with Jacuzzi / Hot-Tub
Business
Indoor Pool
Honeymoon
Yes, De Rose Palace Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at De Rose Palace Hotel.
No, De Rose Palace Hotel doesn't allow dogs.
Yes, parking facilities are available at De Rose Palace Hotel.
Yes, De Rose Palace Hotel has a gym.
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