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Eurostars Palacio de Santa Marta

Trujillo , Ballesteros, 6 (Show on Map)

8.8

Excellent

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1 room2 guests 1 room, 2 guests

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Summary of reviewsEurostars Palacio de Santa Marta in Trujillo is celebrated for its exceptional location in the heart of the historic center, providing a perfect base for exploring the city's rich history and vibrant atmosphere. Housed in a beautifully restored old palace, the hotel enchants guests with its historic charm and stylish decor, situated just steps away from Plaza Mayor.

Guests frequently commend the breakfast experience for its quality and variety, served in an elegant setting with views of gardens or the Plaza Mayor. While some suggest room for improvement in variety, the accommodating and professional staff enhance the breakfast experience, making it a standout feature of the hotel.

The rooms at Eurostars Palacio de Santa Marta are widely praised for their spaciousness, comfort and elegant decor, often offering impressive views of the main square. Cleanliness is a noted strength with guests appreciating the meticulous maintenance of rooms and strict COVID-19 safety measures throughout the hotel.

The friendly and attentive staff receive high praise for their warm welcome and exceptional service, notably enhancing the overall guest experience. The hotel is also regarded as a family-friendly option with spacious rooms and a quiet environment suitable for children.

The beds are described as very comfortable, contributing to a restful stay, though there are occasional mentions of harder beds and some minor issues with pillows. The pool, while small with limited sunbeds, offers a unique setting with beautiful views and a welcome respite from the heat, despite its seasonal availability and occasional overcrowding.

However, the hotel does face some challenges with parking, often found to be complicated and limited due to its historic location. The absence of evening dining options and the need for updates in certain areas are noted drawbacks, but nearby local eateries provide excellent alternatives.

Overall, Eurostars Palacio de Santa Marta boasts a central and historic setting, comfortable accommodations and a dedicated staff, making it a favored choice for travelers seeking to immerse themselves in the beauty and history of Trujillo. While there are areas for improvement, particularly regarding dining options and parking, the hotel's many positive attributes make for a memorable and enjoyable stay.
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Historic Hotel

Located in a 16th-century stately home, this hotel preserves its Renaissance essence with vaults and cloisters. It offers a blend of history and modernity, with elegant rooms and views of the city.

4-Star Hotel

This hotel offers a unique experience in a historic palace setting. Guests can enjoy elegant rooms, a central location in Cáceres, and modern amenities.

Hotel with Outdoor Pool

Located in a renovated palace, this hotel offers an outdoor pool situated on the first floor, surrounded by sun loungers and a terrace.

Boutique-style Hotel

Hotel Taking Steps Towards Sustainability

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Outdoor Pool

Hotel with Parking

Accessible Hotel

Room Types

Standard Twin Room These air-conditioned rooms have free Wi-Fi, a TV, safe and heating. They also have a private bathroom with free toiletries.

Double Room with Extra Bed The double room provides air conditioning, a minibar, as well as a private bathroom featuring a bath and a hairdryer. The unit offers 3 beds.

Superior Double or Twin Room The spacious double room provides air conditioning, a minibar, as well as a private bathroom featuring a bath and a hairdryer. The double room offers a wardrobe, a safe deposit box, parquet floors, heating and a flat-screen TV.

Double Room The double room offers air conditioning, a minibar, as well as a private bathroom featuring a bath and a hairdryer. The double room features a wardrobe, a safe deposit box, parquet floors, heating and a flat-screen TV. The unit offers 1 bed.

Single Room The single room provides air conditioning, a minibar, as well as a private bathroom featuring a bath and a hairdryer. The unit offers 1 bed.

About Eurostars Palacio de Santa Marta

License: H-CC-00691

Guest Reviews

8.8

Excellent

Location

Eurostars Palacio de Santa Marta in Trujillo boasts a superb and unbeatable location right in the heart of the historic center. Just steps from Plaza Mayor, it offers a central and convenient base for exploring the city's charms on foot. The hotel's position provides spectacular views of the main square and nearby landmarks, such as the church and castle. Guests frequently highlight the location as exceptional, perfect and ideal for visiting Trujillo’s rich historical sites and enjoying its vibrant atmosphere. The hotel itself is situated in a beautifully restored old palace, enhancing the overall experience with its historic charm and stylish decor. Access to parking may be challenging at times, but it’s a small price to pay for staying in such a perfect and strategically positioned venue. Overall, Eurostars Palacio de Santa Marta is celebrated for its excellent location, making it an ideal choice for travelers wanting to immerse themselves in the history and beauty of Trujillo.

Breakfast

Eurostars Palacio de Santa Marta offers a breakfast experience that generally receives high marks from its guests. Many reviews highlight the breakfast as good, varied and substantial with multiple references to its quality and completeness. Several guests describe the breakfast as excellent, delicious and phenomenal, often mentioning the wide variety and excellent quality of the buffet-style offerings.

However, there are mixed feelings about the variety and organization. While some guests find the breakfast very complete and highly satisfactory, others feel it lacks diversity and could benefit from a wider range of options. The hot dishes, in particular, received occasional criticism and a few guests felt that the breakfast did not meet four-star standards.

Despite these critiques, the accommodating staff, especially noted for their friendliness and professionalism, enhances the breakfast experience. The elegant setting of the dining room with views of gardens or the Plaza Mayor adds to the overall enjoyment. The price of €13 is often justified by the quality and completeness of the breakfast, though some guests feel it is a bit pricey considering the variety.

Overall, the breakfast at Eurostars Palacio de Santa Marta is well-organized and hygienic, adhering to COVID-19 safety measures, which is appreciated by many guests. While there are areas for improvement, particularly regarding the variety of offerings, the breakfast remains a strong point for many visitors who enjoy a hearty and well-prepared start to their day.

Dinner

Guest reviews of Eurostars Palacio de Santa Marta reveal a consistent concern about the absence of dining options in the evening. Many visitors were disappointed by the lack of a restaurant, bar and cafeteria services, making it challenging to find dinner within the hotel. Room service, which is outsourced, only offers fast food, leaving guests craving more substantial meal options.

The hotel's closed dining area and insufficient evening meal services were notable drawbacks, especially amidst COVID-19 restrictions. Additionally, guests mentioned other minor inconveniences such as the lack of in-room tea and coffee-making facilities. Despite these issues, Trujillo's vibrant nighttime dining scene outside the hotel is highly praised, suggesting guests explore local eateries for a satisfactory dining experience.

Rooms

At the Eurostars Palacio de Santa Marta, guests frequently praise the spaciousness and comfort of the rooms. The rooms are described as large and well-appointed, often offering impressive views of the main square and surrounding towers. Many guests appreciate the cleanliness and elegant decor, noting that the rooms are well-maintained and feature comfortable beds. Spacious bathrooms with natural light and stylish furnishings add to the overall pleasant experience.

However, there are some minor critiques. A few guests found the rooms to be darker than expected and some commented on the need for updates, particularly in the bathrooms. A small number of rooms were mentioned as being too compact for three people and lacking adequate lighting.

Overall, the positive feedback highlights the hotel's comfortable and charming rooms with many visitors enjoying the historic ambiance, spacious interiors and panoramic views.

Beds

Eurostars Palacio de Santa Marta receives predominantly positive feedback regarding its beds with several guests agreeing that they are great, very comfortable and often labeled as super comfortable. The large double beds and good mattress quality come highly recommended with the bedding and pillows also noted for their comfort. Some guests appreciated the bed size and found the rooms to be large and cozy, adding to their overall satisfaction.

However, there were a few dissenting opinions. Some guests reported uncomfortable experiences with hard beds, old mattresses and bed springs that could be felt. There were also mentions of beds not being as requested and issues with pillows, which were described as either not comfortable, excessively soft or unpleasantly loud.

Despite the occasional criticism, the majority consensus highlights the high comfort level of the beds, making sleep at Eurostars Palacio de Santa Marta an enjoyable part of the stay.

Cleanliness

Eurostars Palacio de Santa Marta receives high praise for its cleanliness across various aspects of the hotel. Guests frequently highlight the impeccable state of the rooms with mentions of spotlessly clean, well-maintained and freshly tidied spaces. The bathrooms, common areas and even the overall hotel ambiance exude a sense of meticulous care and hygiene. Visitors appreciate the attention to cleanliness, noting that the rooms are not only clean but also comfortable and spacious. The hotel's strict COVID protocols and disinfection measures have not gone unnoticed, contributing to an overall reassuring and hygienic stay. While there are occasional mentions of minor issues, such as dusting and sealing in the bathroom edges, the general consensus is that the hotel maintains an excellent standard of cleanliness, coupled with efficient staff and a beautiful, centrally located building.

Staff

The Eurostars Palacio de Santa Marta is frequently praised for its exceptional staff, receiving commendation for their friendliness, attentiveness and professionalism. Numerous reviews highlight the warm welcome and efficient service provided by both the reception and restaurant teams. Special mentions were given to individuals like Juanjo and Sergio for their outstanding service, attention to detail and genuine care for the guests. Visitors have found the entire staff team to be incredibly helpful, accommodating and always willing to assist with any needs, enhancing the overall comfort and experience of their stay. The staff’s dedication to providing high-quality service and personal attention makes this hotel a standout choice for many travelers.

Wi-Fi

Reviews of the wifi at Eurostars Palacio de Santa Marta reveal a mixed experience for guests. While some highlight excellent and powerful connectivity with high-speed, unlimited access, there are mentions of instability and limited coverage in certain areas. iOS users, in particular, may encounter issues as the network reportedly works properly for Android but not for Apple devices. Some guests experienced flaky, unreliable connections with slow buffering, although others enjoyed a good and stable internet connection. The overall consensus suggests that while there are instances of strong performance, there is room for improvement in ensuring a consistently reliable and widespread wifi service throughout the hotel.

Pool

The pool area at Eurostars Palacio de Santa Marta offers a mix of pros and cons for its guests. The pool itself is noted for its uniqueness, providing stunning views of nearby stork nests which make it an exceptional spot for those looking to relax while enjoying some local wildlife. When open, the pool is described as beautiful, clean and well-maintained with many guests appreciating it as a welcome relief from the heat.

However, the pool's limited size and the scarcity of sunbeds often lead to overcrowding, making it challenging for guests to find adequate space to unwind. Additionally, the pool's restricted operational hours and seasonal availability are a point of frustration for many with several reviewers noting that it was closed during their stay. The absence of a poolside bar service and the presence of wasps in the area further detract from the experience.

Despite these drawbacks, the overall sentiment towards the pool remains positive, particularly due to its picturesque location and the sense of tranquility it offers. The pool's temperature and cleanliness are also frequently praised, making it a delightful, if somewhat limited, amenity at the hotel.

Parking

The Eurostars Palacio de Santa Marta, a charming hotel set amidst historical buildings, often receives feedback regarding its parking facilities. Though there is secure, open-air parking available, guests frequently find the parking experience to be challenging and complicated. The private parking area, while protected and sometimes appreciated, is often described as difficult to access due to the narrow, cobblestone streets of the historic center. Additionally, there are limited parking spots available, causing frustration especially during peak tourist times.

Some guests report that the parking facilities are quite far from the hotel, necessitating significant walking or even hauling luggage over distances. The hotel’s parking also incurs a daily fee and may require navigating through poorly marked or complex paths, making the situation less convenient.

On the positive side, the hotel staff is noted for their helpfulness, guiding guests to the available parking spots and advising on alternative parking options. Despite the challenges, guests still manage to find free street parking nearby, along with other paid public options. For those with small cars, navigating the narrow roads can be somewhat easier.

Overall, while the hotel offers some parking solutions, the experience can be quite troublesome, emphasizing the need for potential guests to plan ahead for these logistical challenges.

Family

Eurostars Palacio de Santa Marta stands out as an excellent choice for families seeking a comfortable and enjoyable stay. Guests consistently describe the hotel as family-friendly with a welcoming and attentive staff that accommodates the needs of households with children. The rooms are praised for being spacious, clean and modern, providing great comfort. Additionally, the hotel is noted for its quiet environment, making it a suitable choice for children to relax and play.

Families will appreciate the ample space available for kids to enjoy, contributing to a good family atmosphere. The hotel even goes the extra mile by providing cribs upon request, ensuring that even the youngest guests are well-catered for. The venue's character and charm also make it perfect for family gatherings, creating an inviting and accessible atmosphere for visiting as a family.

However, it should be noted that there are some limitations regarding family amenities, such as the absence of facilities to heat food for young children or babies. Despite this, the overall sentiment leans heavily positive, making Eurostars Palacio de Santa Marta a wonderful option for those traveling with family.

4 Star

Eurostars Palacio de Santa Marta strikes a mixed note when it comes to its four-star rating with a blend of positives and areas needing improvement. Guests highlight the hotel’s comfortable amenities and professional staff, often noting that the service aligns well with what one would expect from a four-star establishment. However, some aspects fall short of this standard.

While the quality of service and the overall experience sometimes merits the four-star label, several guests felt let down by particular details and facilities. Recurring issues include a lack of certain conveniences like a restaurant and WiFi, which seem crucial for a hotel of this caliber. Additionally, the breakfast offerings are frequently mentioned as lacking the variety and quality expected from a four-star hotel.

Maintenance also appears to be an area of concern with feedback pointing out broken floor tiles and outdated, worn-out furniture that fail to meet the anticipated standards. Instances of feeling uncomfortably hot in the rooms further detract from the four-star experience.

Overall, while Eurostars Palacio de Santa Marta does possess qualities befitting a four-star establishment, it clearly requires some enhancements in facilities and services to consistently meet guest expectations.

Business

Eurostars Palacio de Santa Marta proves to be an ideal choice for business travelers. The hotel offers great facilities, including numerous conference rooms, which are perfect for professional needs. Its quiet and well-located setting is convenient for work and business trips. Practical amenities, such as comfortable chairs and electric outlets, enhance the functionality for extended stays. Internet access is readily available, making it an adequate option for staying connected. Overall, it's a good option for those traveling for business.

Accessible

Eurostars Palacio de Santa Marta offers a mix of accessibility features for guests with disabilities, though there are notable challenges. The hotel provides good facilities for handicapped individuals, including wheelchair access and high chairs. Staff are attentive, offering personal assistance to ensure guests' needs are met and the building is well-adapted considering its 16th-century heritage. There are detailed access instructions available to help navigate the premises.

However, the parking situation is less ideal with complex access that seems to favor fit and able users, making it impractical for those with significant mobility issues. The elevator configuration and some architectural barriers, such as stairs, also compromise the overall accessibility. Guests with reduced mobility may find accessing all services and areas of the hotel challenging. While certain parts of the building are accessible from the main square in town, the general accessibility to rooms and facilities is limited and not fully accommodating for everyone.

Outdoor Pool

The Eurostars Palacio de Santa Marta boasts an inviting outdoor swimming pool that has consistently garnered positive feedback from guests. Many appreciate the unique opportunity to observe stork nests while swimming, which adds a special charm to the experience. The pool area is described as very pleasant and relaxing, offering beautiful views that enhance the overall ambiance. Guests find the pool hours convenient and the terrace area an ideal spot for unwinding.

However, some reviews highlight areas for improvement. The pool space is noted to be somewhat limited, which can be an issue during hotter weather when demand is high. Additionally, there are safety concerns regarding the slippery curb, which has been pointed out as potentially dangerous.

Despite these drawbacks, the pool remains a favored amenity among visitors, often being praised as a valued and enjoyable feature of the hotel.

Historic

Eurostars Palacio de Santa Marta in Trujillo is a destination that captures the essence of historical elegance and architectural grandeur. Set in a beautiful rustic building, the hotel seamlessly preserves the medieval charm of its origins while offering modern amenities. This historic palace, dating back to the 15th and 16th centuries, is a testament to superb renovation efforts that have maintained its ancient structure and unique architectural details.

Guests repeatedly praise the magnificent, well-preserved old palace and its enchanting setting in the heart of the historic city center, making it perfect for lovers of history and culture. The area’s medieval ambiance and proximity to the Plaza Mayor enhance the hotel’s allure, drawing visitors to its charming environment filled with picturesque views and historic buildings.

The large, impressive building blends the preservation of its historic elements with modern comforts, offering a uniquely charming experience. The hotel stands as an architectural gem within the monumental city, providing a beautiful, historic backdrop that adds value and charm to any stay.

Boutique-Style

Eurostars Palacio de Santa Marta captures the spirit of a true boutique hotel, offering guests an immersive experience in a beautifully decorated historical building. With its charming, palace-like interiors and artistic decorations, every corner of the hotel exudes character. The hotel is nestled in a picturesque hillside town, which only enhances its hidden gem appeal. The blend of old palace charm with modern comforts provides a delightful stay, where spacious, tastefully designed rooms welcome guests for a quality experience. The perfect location and the allure of this beautiful mansion make it a real dream destination for those seeking a charming and unique escape.

Romantic

Eurostars Palacio de Santa Marta has consistently been praised as an ideal destination for romantic vacations. Guests describe their stays as calm, romantic and perfect for couples seeking a romantic escape. The charming setting of the hotel, coupled with magnificent views and romantic scenery, seems to make it a quintessential spot for a romantic getaway.

Couples have highlighted the enchanting and historic views from their rooms, often enjoying romantic nights and peaceful stays. The balconies offering spectacular views further enhance the romantic ambiance, making it feel like a fairytale stay for many. The hotel appears to be a perfect place not only for overnight stays but also for intimate dinners, solidifying its reputation as an excellent choice for romantic retreats.

Overall, Eurostars Palacio de Santa Marta is frequently recommended for couples seeking a charming and completely romantic experience with many guests expressing their intention to return.

Yes, Eurostars Palacio de Santa Marta has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Eurostars Palacio de Santa Marta.

No, Eurostars Palacio de Santa Marta doesn't allow dogs.

Yes, parking facilities are available at Eurostars Palacio de Santa Marta.

No, Eurostars Palacio de Santa Marta doesn't have a gym.

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