The Grand Resort is a luxury resort that offers an exceptional experience to all its guests. The staff is the standout feature, as noted in numerous reviews from previous guests. The friendly and energetic staff at the hotel goes above and beyond to make guests feel welcome and valued. The excellent service spans from food servers to housekeeping; all staff members have a high standard of professionalism. The attention to detail provided by the hotel's staff is top-notch as even deliveries of breakfast in the morning are delivered with excellence. Several staff members of the hotel have been mentioned in positive reviews, including Travis and Nicole, as they provided an exceptional service during guest's stay. Overall, The Grand Resort's staff provides customers an outstanding experience that elevates the already world-class hotel to greater heights.
The pool area at the Holiday Inn Express Hotel & Suites Youngstown North-Warren/Niles by IHG stands out as a delightful feature of the hotel. Guests consistently note the cleanliness and immaculate condition of both the pool and hot tub. The inviting atmosphere of the pool area adds to the appeal, ensuring visitors feel welcomed and relaxed during their stay. The hotel staff evidently prioritizes maintaining a high standard, creating a super clean environment that garners appreciation from those who enjoy spending time in the water amenities. Overall, the pool and hot tub leave a positive impression, contributing to a memorable experience.