Truro, Highertown, Truro50.261256,-5.073388(Show on Map)
8.7
Very Good
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+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
County Arms, located on the outskirts of Truro, Cornwall, offers a tranquil yet convenient stay with easy access to local attractions and transportation. The hotel is ideally positioned for sightseeing, touring Cornwall and visiting nearby institutions like Truro College and Royal Cornwall Hospital. Guests appreciate the scenic views of the surrounding countryside and the ample, free parking that enhances their overall experience.
The breakfast at County Arms is well-regarded for its quality, variety and value with guests frequently praising the freshly made, well-presented meals extending until 11 am. The cozy and stylish breakfast room offers options for different dietary preferences, including healthy and vegan choices. Some minor criticisms include occasional slow service and the need for clearer pricing, but overall, the breakfast experience is very positive.
The dining experience is similarly lauded, particularly for the tasty and well-prepared Sunday carvery and classic pub fare. Guests appreciate the generous portions, reasonable pricing and pleasant ambiance of the restaurant and pub, though a few noted the need for more vegetarian and vegan options and minor organizational issues.
The rooms at County Arms receive high praise for their spaciousness, cleanliness, modern decor and comfortable amenities, contributing to a restful stay. Most rooms feature lovely views over the garden or countryside and the quiet environment is frequently highlighted. Minor issues such as signs of wear or occasional lapses in daily servicing do not significantly detract from the overall positive impression.
Cleanliness is a standout feature at County Arms with many guests describing the hotel as spotless and well-maintained. The diligent housekeeping team ensures a consistently clean and inviting environment, appreciated by most visitors.
The staff at County Arms are frequently commended for their friendliness, professionalism and attentiveness. From receptionists to restaurant teams, the staff's dedication to excellent customer service significantly enhances the guest experience, making them feel welcome and well-cared-for.
The complimentary Wi-Fi receives mixed reviews with many guests finding it reliable and suitable for tasks like video calls, while others experienced slow speeds or connectivity issues. Despite these inconsistencies, the Wi-Fi generally meets the needs of many visitors.
Parking is another high point with ample, free spaces, including facilities for electric vehicle charging. Guests find the parking area safe, efficient and a significant convenience, contributing to their positive overall experience.
The beds at County Arms are consistently praised for their comfort and quality. Many guests find the beds to be a highlight of their stay, leading to comfortable sleeping arrangements and a good night's sleep, despite a few mentions of overly soft beds.
As a four-star hotel, County Arms impresses with its luxurious, clean and well-appointed rooms, blending contemporary style with the charm of an old building. The combination of excellent value for money, high-quality service and a warm atmosphere makes it a standout choice for travelers.
Accessibility at County Arms is largely commendable with wheelchair-friendly rooms, accessible bathrooms and facilities catering to guests with reduced mobility. While there are a few issues such as the absence of an elevator and some design challenges, the hotel is still regarded as a suitable option for travelers with special mobility needs.
Overall, County Arms combines strategic convenience, excellent service, comfortable accommodations and lovely views, making it a favorable choice for visitors seeking to explore Truro and its surroundings.
Categories
Parking
This inn has a free car park with ample free parking available on-site for guests. It also features three electric car charge points and accessible parking spaces.
EV charging stations
4 Star
This traditional Cornish inn features award-winning ales, home-cooked food, and countryside views. It offers comfortable rooms with flat-screen TVs and free Wi-Fi. Guests have praised the friendly staff, food and convenient location.
Accessible
EV charging stations
Room Types
Double RoomAll rooms have contemporary furnishings, a modern en suite, air-conditioning, a flat-screen TV and a refreshments tray.
Twin RoomAll rooms have contemporary furnishings, a modern en suite, air-conditioning, a flat-screen TV and a refreshments tray.
Signature View DoubleAll rooms have contemporary furnishings, a modern en suite, air-conditioning, a flat-screen TV and a refreshments tray. Located to the rear of the property, they enjoy rural views.
Signature Family RoomFeaturing free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. This family room has air conditioning, flat-screen TV, garden views, as well as chocolate for guests. The unit has 2 beds.
Accessible - Double RoomThe twin/double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. This twin/double room features a carpeted floor, heating, flat-screen TV, as well as chocolate for guests.
Guest Reviews
8.7
Very Good
Review Summaries
Location
County Arms offers an excellent location for travelers exploring Truro and the broader Cornwall region. Situated on the outskirts of Truro, the hotel provides a tranquil yet convenient stay with easy access to main roads and public transportation. Guests appreciate the proximity to Truro's town center, which is a short drive or a 20-30 minute walk away and the nearby train station makes onward travel straightforward.
The hotel's location is ideal for sightseeing and touring Cornwall and it's particularly convenient for visiting local attractions like Truro College and Royal Cornwall Hospital. The scenic views of the surrounding countryside and the pleasant ambiance of the area further enhance the overall experience.
Car parking is ample and free and the hotel's position makes it easy to get around. Whether traveling by bus or walking, guests find navigating the area hassle-free. Additionally, the County Arms offers quick access to various regional attractions, making it a practical choice for those looking to explore Cornwall.
Overall, the County Arms combines a peaceful setting with strategic convenience, making it a favorable choice for visitors seeking to explore Truro and its surroundings while enjoying comfortable accommodations and lovely views.
Breakfast
County Arms receives generally positive feedback for its breakfast offerings with many guests praising the quality, value and variety of the meals. Visitors frequently describe the breakfast as amazing, delicious and superb, often highlighting the good cooked breakfast and full English options. The food is noted for being freshly made, well presented and reasonably priced with many guests complimenting the chefs.
The breakfast service extends until 11am and the breakfast room is described as cozy and stylish. There are healthy and vegan options available, making the breakfast versatile for different dietary preferences. Guests appreciate the great coffee and the hearty nature of the meals.
However, there are a few areas for improvement. Some guests pointed out that breakfast service can be slow and there are occasional issues with staffing, leading to longer wait times. A few reviews mentioned that breakfast was not included in the room price and that the pricing system could be clearer.
Despite these minor drawbacks, the overall consensus is that County Arms provides a very good to excellent breakfast experience with many guests leaving satisfied and happy with their morning meal.
Dinner
The County Arms' dining experience offers an overall positive culinary journey, despite some areas for improvement. The majority of guests praised the excellent and delicious food, noting good portion sizes and a large variety of options. Highlights include the popular Sunday carvery, which guests found generous and of high quality and the good selection of classic pub food, well-prepared and beautifully presented. Several reviews mentioned reasonable pricing and good value for money with a notably well-priced and extensive menu.
Guests appreciated the cozy ambiance of both the restaurant and the pub with a nice terrace for outdoor dining. Many found the dining experience pleasant with friendly and patient staff enhancing their meals. However, some reviews pointed to minor shortcomings, such as limited vegetarian and vegan options, occasional organizational issues and a desire for more menu variety. A few guests had specific complaints about certain dishes being overcooked or not meeting expectations.
Overall, the County Arms dining experience offers tasty and well-prepared meals, particularly shining with its Sunday carvery and classic pub fare, while maintaining a welcoming and comfortable dining environment.
Rooms
The guest reviews for "County Arms" are overwhelmingly positive when it comes to the hotel's rooms. Common themes include the spaciousness and cleanliness of the accommodations with many guests noting that the rooms are larger than those typically found in other hotels. The rooms are frequently described as well-equipped and comfortable, featuring modern decor and amenities like air conditioning and coffee facilities. Guests also appreciated the quiet environment, contributing to a restful stay. Some unique mentions include rooms with lovely views over the garden or countryside and well-maintained communal areas. While a few guests noted minor issues such as rooms starting to look tired or occasional lapses in daily servicing, the overall impression is one of satisfaction with the quality, size and cleanliness of the rooms. The combination of friendly staff, comfortable beds and modern facilities leaves a strong positive impression on visitors.
Beds
The beds at County Arms consistently receive high praise for their comfort and quality from guests. Numerous reviews highlight the beds as very comfortable with many guests describing them as super comfy or extremely soft. The bedding and pillows also receive favorable comments for being nice and cozy, contributing to a good night’s sleep. Many guests find the beds to be a standout feature of their stay, leading to comfortable sleeping arrangements. Some reviews do mention that certain beds, especially those consisting of two singles put together, felt overly soft for some guests' preference. Nevertheless, the majority of the feedback points to satisfaction with the beds, complemented by clean and spacious rooms. Overall, County Arms provides a restful and comfortable experience primarily due to its well-regarded bed quality.
Cleanliness
The County Arms receives high praise for its exceptional cleanliness from numerous guests. The rooms are frequently described as very clean, spotless and immaculately maintained. Many reviewers noted the spaciousness and comfort of the rooms, combined with modern décor and ample amenities. The housekeeping team stands out for their diligence, ensuring a high standard of cleanliness throughout the hotel. Despite a few isolated mentions of bathroom issues and minor cleaning oversights, the general sentiment underscores a consistently clean and inviting environment. Guests particularly appreciated the clean and airy atmosphere, alongside friendly and helpful staff. The overall experience at County Arms is characterized by attention to detail in maintaining hygiene and creating a pleasant stay.
Staff
The County Arms boasts a reputation for exceptional staff, reflecting in numerous guest reviews. Consistently described as friendly, polite and very helpful, the staff at the County Arms excel in creating a welcoming atmosphere. Receptionists, restaurant teams and cleaning staff have all garnered praise for their attentiveness and professionalism. Guests have highlighted the staff's ability to go above and beyond organizing reservations, accommodating dietary needs and ensuring every stay is comfortable and enjoyable.
Warm welcomes are a recurring theme with multiple mentions of the staff being overjoyed and enthusiastic in their service. The reception team, especially noted individuals like Kay and Mikayla, stand out for their helpfulness and courteous demeanor. Dining experiences are equally positive with attentive waiters such as Danny, who ensure that guests' needs are well met. Although there were occasional mentions of less favorable encounters, the overall sentiment emphasizes the team's dedication and high-quality customer service.
From pleasant interactions to efficient and unobtrusive service, every staff member contributes to the County Arms' friendly and accommodating environment. Whether it’s a quick check-in or a detailed response to a special request, the staff's efforts do not go unnoticed. The recurring praise underscores a pattern of excellence, making the County Arms a preferred choice for guests who value warmth and hospitality.
Wi-Fi
The County Arms offers complimentary Wi-Fi, which has received a mix of feedback from guests. Many noted that the Wi-Fi was great with strong signals and stability, making it suitable for tasks like video calls. Generally, the Wi-Fi was considered good and reliable and the presence of smart devices and TV in the rooms added to the convenience. However, some guests experienced issues with the internet, citing slow speeds, poor signals and occasional difficulties connecting from their rooms. Despite these inconsistencies, the Wi-Fi worked well for a number of guests. Overall, while the free Wi-Fi meets the needs of many, there is room for improvement in ensuring consistent performance across all areas.
Parking
The County Arms consistently receives high praise for its parking facilities, which feature prominently in guest reviews. Visitors appreciate the ample availability of parking spaces with numerous mentions of the spacious, on-site car park. The parking is not only plentiful but also free, making it a significant perk for guests. Many highlight the ease of access and convenience of the parking area, attributing it as a key reason for choosing the hotel.
Electric vehicle (EV) drivers benefit from dedicated charging points with some reviews noting the ease and security of these facilities. Guests frequently describe the car park as safe and efficient, adding to their overall positive experience at the hotel. With a blend of conventional and EV-specific parking options, County Arms ensures that all guests have a stress-free experience when it comes to their vehicles. Overall, the parking amenities contribute significantly to the hotel's appeal, complementing its good service, clean rooms and general comfort.
4 Star
County Arms offers a first-class experience, characterized by its four-star rating and superb facilities. Guests praised the hotel for its ample free parking and convenient location. The rooms are described as luxurious, clean and well-appointed, featuring new furniture and unique decorations that blend contemporary style with the charm of an old building. The hotel impresses with a delicious honors diner and a varied breakfast selection, underscoring its excellent value for money.
Guests consistently highlighted the staff as very nice, providing friendly and efficient service that made their stay more pleasant. The hotel’s comfortable and clean environment, along with well-designed and stylishly represented spaces, contributes to an elevated standard that guests find particularly impressive. Overall, County Arms is a fantastic and comfortable place to stay, combining cleanliness, efficient service and a warm atmosphere.
Accessible
County Arms in Truro provides commendable accommodations for guests with disabilities, receiving praise for its accessible facilities and easy access location. The hotel offers wheelchair-friendly rooms on the ground floor, equipped with king-size beds and accessible bathrooms catering to guests with reduced mobility. Notably, it is guide dog friendly and features handicap ramps, making it a viable option for diverse accessibility needs.
The rooms, tailored for accessibility, include features like ample space for mobility scooters and ease of access. Parking accessibility is well-maintained and clearly marked, contributing to a hassle-free stay. Guests also find the location convenient for exploring Truro.
While the hotel receives accolades for its disability-friendly accommodations, some issues were noted. There is no elevator, which could pose challenges for carrying luggage to upper floors. The design of heavy doors and showers that require holding can also be problematic for some guests with disabilities. Despite these minor setbacks, County Arms is largely regarded as a suitable and accessible option for travelers with special mobility needs.
FAQ
No, County Arms doesn't have any pool.
No, a spa isn't available at County Arms.
No, County Arms doesn't allow dogs.
Yes, parking facilities are available at County Arms.
