City Express by Marriott Tuxtla Gutiérrez
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Summary of reviewsCity Express by Marriott Tuxtla Gutiérrez offers a highly praised and convenient location in Tuxtla Gutiérrez. Its proximity to main avenues, shopping areas and various points of interest makes it an excellent choice for both personal and business travelers. Despite the hotel's proximity to busy roads, it maintains a quiet ambiance, ensuring a restful stay. The surrounding neighborhood provides an array of restaurant options, adding to the appeal.
The hotel's overall cleanliness stands out with numerous guests applauding the well-maintained rooms and facilities. The rooms are frequently described as clean, comfortable and providing all necessary amenities, although some guests have mentioned issues with bed comfort and noise from the air conditioning system.
Breakfast at the hotel receives mixed reviews. While some guests find it tasty and appreciate the attentive staff, others feel the variety is limited and the quality could be improved. Despite criticisms, specific items like the bread and the overall service are often praised.
Guests highlight the staff's kindness and attentiveness with many describing their service as friendly and efficient. There are, however, occasional reports of unhelpful behavior, particularly at reception and during breakfast.
The hotel's amenities, including a gym and a pool, contribute positively to the guest experience. The gym, though small and lacking certain amenities, serves its basic purpose and the pool is noted for its cleanliness and comfortable environment. There were a few mentions of the pool being out of service or needing more frequent cleaning.
Although the Wi-Fi service is an area that needs improvement with many guests experiencing connectivity issues, the overall sentiment towards City Express by Marriott Tuxtla Gutiérrez is positive. Guests appreciate the clean, comfortable environment and the strategic location, making it a recommended stay in Tuxtla Gutiérrez.
Categories
The hotel's overall cleanliness stands out with numerous guests applauding the well-maintained rooms and facilities. The rooms are frequently described as clean, comfortable and providing all necessary amenities, although some guests have mentioned issues with bed comfort and noise from the air conditioning system.
Breakfast at the hotel receives mixed reviews. While some guests find it tasty and appreciate the attentive staff, others feel the variety is limited and the quality could be improved. Despite criticisms, specific items like the bread and the overall service are often praised.
Guests highlight the staff's kindness and attentiveness with many describing their service as friendly and efficient. There are, however, occasional reports of unhelpful behavior, particularly at reception and during breakfast.
The hotel's amenities, including a gym and a pool, contribute positively to the guest experience. The gym, though small and lacking certain amenities, serves its basic purpose and the pool is noted for its cleanliness and comfortable environment. There were a few mentions of the pool being out of service or needing more frequent cleaning.
Although the Wi-Fi service is an area that needs improvement with many guests experiencing connectivity issues, the overall sentiment towards City Express by Marriott Tuxtla Gutiérrez is positive. Guests appreciate the clean, comfortable environment and the strategic location, making it a recommended stay in Tuxtla Gutiérrez.
Business Hotel
This hotel offers practical amenities for business travelers, including a business center, free Wi-Fi, and comfortable rooms. Its location provides easy access to the city's commercial areas.
Accessible Hotel
This hotel offers comprehensive accessibility features, including step-free entrances, smooth floors, and a pool with low steps and handrails. Accessible rooms provide wide doorways, easy-to-reach plugs, ample free turning space, shared bathrooms with grab bars, shower grab bars, toilet grab bars, and a toilet seat height of 17-19 inches. Roll-in showers are available in accessible rooms.
Hotel with Outdoor Pool
This hotel offers a refreshing outdoor pool with sun loungers, perfect for unwinding. It also includes a continental breakfast, a 24-hour business center, and is praised for its helpful service, making it suitable for both relaxation and work.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Swimming Pool
Outdoor Pool
Hotel with Gym
4-Star Hotel
Guest Reviews
Centrally positioned in Tuxtla Gutiérrez, City Express by Marriott enjoys widespread praise for its excellent and convenient location. Guests frequently highlight its proximity to main avenues and shopping areas, perfect for both personal and business travel. Accessibility is a key advantage with the hotel's location being easy to find and close to various areas of interest, including workplaces and event halls. Despite being near busy roads, the hotel is noted for its quiet ambiance, ideal for a restful stay.
The surrounding neighborhood offers numerous restaurant options, catering well to visitors looking to explore local cuisine. Cleanliness and spacious facilities also add to its appeal, along with attentive staff that enhances the experience. However, a minor downside mentioned is the distance from the city center. Overall, City Express by Marriott remains a highly recommended option for those visiting Tuxtla Gutiérrez, especially for its strategic and well-appreciated location.
The breakfast experience at City Express by Marriott Tuxtla Gutiérrez presents a mixed bag of opinions from guests. While some found the breakfast to be good, very tasty and delicious, praising the included breakfast and the attention from the staff, there are consistent mentions of areas needing improvement. Recurrent critiques highlighted the limited variety and repetitiveness with many guests noting that the offerings are basic, monotonous and lack flavor. Some reviewers found the food to be austere, tasteless or even poor in quality with specific complaints about the temperature and the simplicity of the dishes.
A few guests expressed frustration about the breakfast buffet's long queues and occasional shortages, such as a lack of coffee or sufficient food for the number of people. The use of disposable dishes and issues such as sour beans did not go unnoticed. However, despite these criticisms, there were still positive mentions of specific items like the bread and some reviewers remarked that the breakfast, while simple, was still sufficient and tasty.
In summary, while the breakfast at this hotel has its fans, there is a clear need for enhancements in variety, flavor and overall quality to make the morning meal a more universally satisfying experience for guests.
City Express by Marriott Tuxtla Gutiérrez offers a mix of spacious and small rooms, frequently praised for their cleanliness and comfort. Guests often note that the rooms are very clean and provide all the basic amenities needed for a pleasant stay. Many find the rooms comfortable with private and cozy settings adding to the positive experience.
However, some reviews mention issues with bed comfort with a few finding the beds and pillows rather uncomfortable. Noise from the air conditioning system and occasional reports of a sewage smell have also been points of concern for some guests. While many regard the rooms as being of a good size, others describe them as very small. Despite these critiques, the overall sentiment towards the room facilities leans positively, highlighting the general comfort and cleanliness maintained at the hotel.
City Express by Marriott Tuxtla Gutiérrez generally receives positive feedback regarding the comfort of its beds. Guests frequently describe the beds as very comfortable with the mattresses being singled out for their exceptional comfort. Many appreciate that everything is kept very clean, which enhances the overall sleeping experience. However, there are some mixed reviews about the beds with occasional comments indicating that some find the beds too hard.
The comfort of the pillows, however, is a more prominent concern among guests. Several reviews mention that the pillows are uncomfortably high and firm, causing neck pain and detracting from an otherwise restful experience. While the beds themselves receive consistent praise for comfort, addressing the issues with the pillows could significantly improve overall guest satisfaction.
City Express by Marriott Tuxtla Gutiérrez stands out for its exceptional cleanliness, a feature that numerous guests have applauded. The rooms are universally praised for being clean, comfortable, well air-conditioned and impeccably maintained. Many reviews highlight the cleanliness of both the rooms and the hotel's general facilities, including the gym and pool areas. The hotel environment is consistently described as tidy and well-organized with a notable emphasis on the new and well-maintained nature of the accommodations.
In addition to cleanliness, guests appreciate the comfort provided by the hotel's facilities, which are noted as being very nice, clean and comfortable. Security is regarded positively, complementing the quality and price. While there are occasional mentions of cleaning issues, these are significantly outnumbered by the positive remarks.
Overall, guests find the hotel to be a clean, quiet and well-managed establishment with excellent attention from the staff enhancing their stays. The breakfast offerings also receive positive mentions, being characterized as rich and above average. Despite minor concerns about garage safety at night, the general feedback is overwhelmingly positive regarding cleanliness and comfort at City Express by Marriott Tuxtla Gutiérrez.
At City Express by Marriott Tuxtla Gutiérrez, the staff's performance appears to be a mixed bag based on guest reviews. There are numerous affirmations highlighting the staff’s kindness, attentiveness and excellent customer service. Words like friendly, attentive and warm frequently describe the general staff demeanor with particular compliments directed towards their efficient and pleasant manner upon guests’ arrival. Reception staff during the day are praised for their good service and overall treatment.
However, these positive assessments are contrasted by several criticisms outlining issues encountered by some guests. Negative experiences include instances of rude and arrogant behavior, especially notable in reception and breakfast services. Guests have reported specific incidents of poor reception service, unfriendly attitudes and unhelpful responses from staff.
Despite these drawbacks, there is a consistent thread of satisfaction regarding the attention and kindness displayed by many staff members, indicating that while there may be occasional lapses, the overall approach towards customer service aims to be friendly and accommodating.
Guests at City Express by Marriott Tuxtla Gutiérrez have noted considerable issues with the hotel's Wi-Fi service. While there are mentions of a good internet signal, many reviews highlight problems with connectivity. Common concerns include unreliable access, occasional failures and poor reception in certain areas of the hotel. Some guests reported that the Wi-Fi did not reach their room well or that they were unable to connect at all. Overall, the quality of the internet service appears to be a significant area in need of improvement.
City Express by Marriott Tuxtla Gutiérrez offers a gym that, while small and equipped with limited machines, complements the overall aesthetic of the hotel's very nice facilities. Despite its compact size, the gym serves its purpose for basic workouts, but it lacks some essential amenities such as towels, tissues, water and cups. Unfortunately, some visitors have found the gym closed during their stay. The pool is a notable feature, being described as clean and comfortable, though it has been suggested it could benefit from more rigorous cleaning. Overall, the hotel's amenities contribute to a pleasant stay with room for minor improvements.
The swimming pool at City Express by Marriott Tuxtla Gutiérrez receives varied feedback. Many guests loved the pool, describing it as excellent and fab and enjoyed its clean and tidy condition. The tranquil atmosphere and hot water added to the positive experience, making it a great spot to relax after a stroll. Additionally, the pool area was often highlighted for its good maintenance and beautiful view.
However, there were some less favorable comments with a few guests noting that the pool was out of service or in need of cleaning during their stay. An issue raised was the lack of advance notice about the pool's condition, which led to some disappointment upon arrival. Despite these occasional setbacks, the pool remains a key feature that many guests appreciated during their visit.
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Location
The surrounding neighborhood offers numerous restaurant options, catering well to visitors looking to explore local cuisine. Cleanliness and spacious facilities also add to its appeal, along with attentive staff that enhances the experience. However, a minor downside mentioned is the distance from the city center. Overall, City Express by Marriott remains a highly recommended option for those visiting Tuxtla Gutiérrez, especially for its strategic and well-appreciated location.
Breakfast
A few guests expressed frustration about the breakfast buffet's long queues and occasional shortages, such as a lack of coffee or sufficient food for the number of people. The use of disposable dishes and issues such as sour beans did not go unnoticed. However, despite these criticisms, there were still positive mentions of specific items like the bread and some reviewers remarked that the breakfast, while simple, was still sufficient and tasty.
In summary, while the breakfast at this hotel has its fans, there is a clear need for enhancements in variety, flavor and overall quality to make the morning meal a more universally satisfying experience for guests.
Rooms
However, some reviews mention issues with bed comfort with a few finding the beds and pillows rather uncomfortable. Noise from the air conditioning system and occasional reports of a sewage smell have also been points of concern for some guests. While many regard the rooms as being of a good size, others describe them as very small. Despite these critiques, the overall sentiment towards the room facilities leans positively, highlighting the general comfort and cleanliness maintained at the hotel.
Beds
The comfort of the pillows, however, is a more prominent concern among guests. Several reviews mention that the pillows are uncomfortably high and firm, causing neck pain and detracting from an otherwise restful experience. While the beds themselves receive consistent praise for comfort, addressing the issues with the pillows could significantly improve overall guest satisfaction.
Cleanliness
In addition to cleanliness, guests appreciate the comfort provided by the hotel's facilities, which are noted as being very nice, clean and comfortable. Security is regarded positively, complementing the quality and price. While there are occasional mentions of cleaning issues, these are significantly outnumbered by the positive remarks.
Overall, guests find the hotel to be a clean, quiet and well-managed establishment with excellent attention from the staff enhancing their stays. The breakfast offerings also receive positive mentions, being characterized as rich and above average. Despite minor concerns about garage safety at night, the general feedback is overwhelmingly positive regarding cleanliness and comfort at City Express by Marriott Tuxtla Gutiérrez.
Staff
However, these positive assessments are contrasted by several criticisms outlining issues encountered by some guests. Negative experiences include instances of rude and arrogant behavior, especially notable in reception and breakfast services. Guests have reported specific incidents of poor reception service, unfriendly attitudes and unhelpful responses from staff.
Despite these drawbacks, there is a consistent thread of satisfaction regarding the attention and kindness displayed by many staff members, indicating that while there may be occasional lapses, the overall approach towards customer service aims to be friendly and accommodating.
Wi-Fi
Gym
Pool
However, there were some less favorable comments with a few guests noting that the pool was out of service or in need of cleaning during their stay. An issue raised was the lack of advance notice about the pool's condition, which led to some disappointment upon arrival. Despite these occasional setbacks, the pool remains a key feature that many guests appreciated during their visit.
Yes, City Express by Marriott Tuxtla Gutiérrez has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at City Express by Marriott Tuxtla Gutiérrez.
No, City Express by Marriott Tuxtla Gutiérrez doesn't allow dogs.
No, parking facilities aren't available at City Express by Marriott Tuxtla Gutiérrez.
Yes, City Express by Marriott Tuxtla Gutiérrez has a gym.
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