Grande Hotel Universo Palace
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Summary of reviewsThe Grande Hotel Universo Palace in Uberlândia earns high praise from guests for various aspects, notably its exceptional central location. Positioned in the heart of the city, the hotel provides convenient access to attractions, shops, restaurants and services, making it a prime choice for both leisure and business travelers. Guests frequently compliment the ability to explore the city on foot along with the excellent parking options available. The staff’s courteous and helpful service further enhances the overall experience, contributing to good value for money.
The breakfast experience at the hotel is generally very positive with a diverse selection of fresh breads, pastries, fruits, regional dishes and high-quality coffee. The politeness and helpfulness of the breakfast staff add to the enjoyable dining experience. Despite a few comments about the need for more savory items and more consistent replenishment, the breakfast remains one of the highlights of many guests' stays.
Guests frequently highlight the rooms for their spaciousness and comfort, likening them to mini-apartments equipped with kitchens and comfortable beds. Cleanliness is often praised, although some reviews mention areas that require better maintenance, such as old furniture and dated bathroom fixtures. Despite these minor issues, the rooms provide a cozy and functional space that many find suitable for short stays.
Mixed reviews about cleanliness reflect inconsistency with some guests praising the impeccable tidiness and others pointing out areas needing attention. Structural age and occasional maintenance lapses detract slightly but generally, instances of cleanliness issues were balanced by numerous positive remarks about well-maintained and good-smelling rooms.
The standout feature of the Grande Hotel Universo Palace is its staff, consistently described as extremely helpful, friendly, polite and attentive. Exceptional service from employees like Samuel and Diego enhances guests' experiences significantly. Receptionists receive particular acclaim for their efficient and courteous demeanor, making the check-in and check-out processes smooth and enjoyable.
Wi-Fi at the hotel receives mixed reviews. Many guests report strong and reliable connectivity, while others experience unstable signals and weak reception in certain areas. The lack of direct support for Wi-Fi issues requires physical visits to the reception for assistance, a minor inconvenience that could be improved to ensure a seamless experience for all guests.
Parking facilities generally garner positive feedback with guests appreciating the free, secure and spacious garage. While some note difficulties maneuvering through tighter, darker spaces and minor inconveniences due to renovations, the availability of safe and convenient parking options adds a significant benefit to the overall guest experience.
The hotel is well-regarded for its family-friendly accommodations, including double integrated rooms and crib availability, creating a welcoming environment for families. The vibrant nightlife around the hotel offers an abundance of lively pubs and bars, enhancing the overall experience with an exciting balance of activity and tranquility.
Beds at the hotel are generally well-received, praised for their comfort and spaciousness. However, some guests encounter issues with older, less comfortable beds and bedding. Nevertheless, the overall sentiment remains positive with many guests enjoying a good night's sleep.
For business travelers, the hotel provides functional business spaces, suitable for meetings and work-related activities. Its central location and reliable internet services are particularly appreciated, making it a convenient and cost-effective option for professionals.
The Grande Hotel Universo Palace also offers commendable accessibility features, ensuring comfortable stays for families and individuals using wheelchairs. While some areas, such as bathroom accessibility, could be improved, the hotel overall provides a reasonably accessible environment.
In summary, the Grande Hotel Universo Palace offers a compelling blend of excellent location, helpful staff, clean and comfortable accommodations, strong breakfast offerings and valuable amenities like free parking and functional business spaces, making it an attractive choice for a variety of travelers visiting Uberlândia.
Categories
The breakfast experience at the hotel is generally very positive with a diverse selection of fresh breads, pastries, fruits, regional dishes and high-quality coffee. The politeness and helpfulness of the breakfast staff add to the enjoyable dining experience. Despite a few comments about the need for more savory items and more consistent replenishment, the breakfast remains one of the highlights of many guests' stays.
Guests frequently highlight the rooms for their spaciousness and comfort, likening them to mini-apartments equipped with kitchens and comfortable beds. Cleanliness is often praised, although some reviews mention areas that require better maintenance, such as old furniture and dated bathroom fixtures. Despite these minor issues, the rooms provide a cozy and functional space that many find suitable for short stays.
Mixed reviews about cleanliness reflect inconsistency with some guests praising the impeccable tidiness and others pointing out areas needing attention. Structural age and occasional maintenance lapses detract slightly but generally, instances of cleanliness issues were balanced by numerous positive remarks about well-maintained and good-smelling rooms.
The standout feature of the Grande Hotel Universo Palace is its staff, consistently described as extremely helpful, friendly, polite and attentive. Exceptional service from employees like Samuel and Diego enhances guests' experiences significantly. Receptionists receive particular acclaim for their efficient and courteous demeanor, making the check-in and check-out processes smooth and enjoyable.
Wi-Fi at the hotel receives mixed reviews. Many guests report strong and reliable connectivity, while others experience unstable signals and weak reception in certain areas. The lack of direct support for Wi-Fi issues requires physical visits to the reception for assistance, a minor inconvenience that could be improved to ensure a seamless experience for all guests.
Parking facilities generally garner positive feedback with guests appreciating the free, secure and spacious garage. While some note difficulties maneuvering through tighter, darker spaces and minor inconveniences due to renovations, the availability of safe and convenient parking options adds a significant benefit to the overall guest experience.
The hotel is well-regarded for its family-friendly accommodations, including double integrated rooms and crib availability, creating a welcoming environment for families. The vibrant nightlife around the hotel offers an abundance of lively pubs and bars, enhancing the overall experience with an exciting balance of activity and tranquility.
Beds at the hotel are generally well-received, praised for their comfort and spaciousness. However, some guests encounter issues with older, less comfortable beds and bedding. Nevertheless, the overall sentiment remains positive with many guests enjoying a good night's sleep.
For business travelers, the hotel provides functional business spaces, suitable for meetings and work-related activities. Its central location and reliable internet services are particularly appreciated, making it a convenient and cost-effective option for professionals.
The Grande Hotel Universo Palace also offers commendable accessibility features, ensuring comfortable stays for families and individuals using wheelchairs. While some areas, such as bathroom accessibility, could be improved, the hotel overall provides a reasonably accessible environment.
In summary, the Grande Hotel Universo Palace offers a compelling blend of excellent location, helpful staff, clean and comfortable accommodations, strong breakfast offerings and valuable amenities like free parking and functional business spaces, making it an attractive choice for a variety of travelers visiting Uberlândia.
Dog Friendly Hotel
Grande Hotel Universo Palace may offer pet-friendly accommodations. Guests should contact the hotel directly to confirm their pet policies, any restrictions, and applicable fees.
Business Hotel
Grande Hotel Universo Palace includes a business center and 2 meeting rooms with a total capacity of 160 people, the largest accommodating 70 people. Fax/photocopying services are also available.
Hotel with Parking
Features a secure parking area for guests. The parking facilities are well-maintained and easily accessible.
Hotel for Honeymoon
Family Friendly Hotel
Hotel near Nightlife Spots
Accessible Hotel
Hotel with Gym
Guest Reviews
The Grande Hotel Universo Palace in Uberlândia is highly praised for its stellar location, as highlighted in numerous guest reviews. Nestled right in the city center, the hotel offers easy access to everything visitors may need. Guests appreciate its proximity to key attractions, shops, restaurants and services, making it an ideal spot for both leisure and business travelers. The convenience of being able to explore the city on foot is frequently mentioned, along with the benefit of having good parking options available.
The hotel is described as well-situated with a strategic and central location that enhances the overall experience. This is often complemented by the praise for the staff's courteous and helpful service, adding value to the great location. The combination of a comfortable stay, good amenities and the prime position in downtown Uberlândia positions Grande Hotel Universo Palace as a top choice for visitors seeking both convenience and good cost-benefit.
The breakfast at Grande Hotel Universo Palace has garnered largely positive reviews from guests, emphasizing its variety and quality. Guests appreciated the diverse selection with options ranging from fresh breads, pastries, fruits and regional dishes. Many highlighted the delicious and plentiful offerings, including well-made cakes and very good coffee. Additionally, the staff received praise for their politeness and helpfulness during breakfast service.
However, some reviewers mentioned a few drawbacks, such as the need for more savory items and suggestions to replenish the food more consistently. There were also comments about occasional leftovers and limited options, as well as outdated or insufficiently stocked items on some mornings. Despite these minor issues, the overall consensus points to a very satisfying breakfast experience, often described as a key highlight of their stay at the hotel.
The guest reviews of the Grande Hotel Universo Palace frequently highlight the spaciousness and comfort of the rooms, noting that many are remarkably large, akin to mini-apartments and well-equipped with amenities such as kitchens and comfortable beds. Numerous guests also appreciate the cleanliness and organization of the accommodations, mentioning that the housekeeping service is generally reliable and efficient.
However, the reviews do indicate some recurring issues with the rooms. Many guests point out that while the rooms are spacious, they also suffer from age-related wear and tear, including old furniture, worn-out bedding and dated facilities such as air conditioning units and bathroom fixtures that sometimes fail to function properly. Instances of maintenance issues like stained bathroom glass, broken toilet lids and weak lighting are also mentioned.
Despite these drawbacks, the overall ambiance of the rooms appears to be cozy and quiet with additional positive remarks about the functional air conditioning and sufficient ventilation. The rooms, albeit in need of some renovation and updates, provide a comfortable and practical space especially for short stays and are seen as good value for money.
The beds at Grande Hotel Universo Palace receive a mixed bag of reviews with a leaning towards the positive side. Many guests praise the comfort, describing the beds as super comfortable, large and spacious. The mattresses in several instances are noted to be fairly new and satisfactory, contributing to a good night's sleep. King-sized beds and clean bedclothes add to the comfort level, while a few reviews mention an easy-going bed package contributing to a pleasant stay.
However, there are some contentious points. Some guests encountered issues such as hard and uncomfortable beds, old and noisy spring mattresses and dusty beddings or blankets with a strange smell. There are also mentions of too soft mattresses and beds that need replacement due to being old or damaged. Size is another occasional concern with some beds being described as small.
Despite these drawbacks, the overall sentiment remains positive with numerous guests highlighting their comfortable experience, suggesting that while some beds might have room for improvement, many offer a satisfying sleep experience.
Nestled in a setting that could charm any traveler, Grande Hotel Universo Palace garners mixed reviews regarding its cleanliness. Many guests commend the "impeccable cleanliness" and consistently "clean and tidy rooms," highlighting the hotel's ability to provide an environment that is both "clean and smelling good." Rooms are often described as "well cleaned" and "organized," contributing to an overall sense of satisfaction for many visitors.
However, the hotel appears to struggle with consistency. Several reviews underscore that cleaning "leaves much to be desired," indicating that some areas, particularly under the bed and in the bathrooms, do not always meet expectations. Complaints about "dirty blankets," "hair and dust in the room," and "unsatisfactory bathroom cleanliness" suggest that attention to detail could be improved. Moreover, the presence of "dead cockroaches" and "small mini cockroaches" in some rooms detracts from the overall experience.
The building's age is another focal point with guests noting it is "very old" and in need of "renovation" and "maintenance of facilities," yet still kept relatively clean. Despite these structural criticisms, some guests glean a sense of nostalgia and charm from its "old but well cleaned" infrastructure.
The disparity between positive and negative cleaning experiences is evident, suggesting that while the hotel has the potential to maintain high cleanliness standards, consistency remains an issue. Addressing these concerns could elevate the guest experience, ensuring that every stay meets the high cleanliness standards that some guests have already enjoyed.
At the Grande Hotel Universo Palace, the guest reviews overwhelmingly highlight the stellar performance of the hotel's staff. Guests frequently describe the employees as extremely helpful, friendly, polite and attentive. The names Samuel and Diego are often mentioned for their exceptional service, contributing positively to guests’ experiences.
The receptionists at the hotel receive particular praise for their care, attention and efficiency, making the check-in and check-out processes smooth and enjoyable. Despite occasional criticisms regarding customer service at reception, the overall consensus is that the staff provides excellent service. Words like “welcoming,” “courteous,” and “hospitable” recur in the comments, painting a picture of a team that goes above and beyond to ensure a memorable stay.
Guests appreciated the cordiality and kindness of the employees with some noting how the staff's assistance exceeded their expectations. The night shift didn't always match the high standards set during the day, but issues seem to be isolated rather than the norm.
Visitors also noted the superb interpersonal relationships fostered by the staff, creating a warm and inviting atmosphere, enhanced by their friendliness and readiness to assist with any needs. The prompt and exceptional service in handling unforeseen events was another standout factor, as was the efficient, polite and humorous demeanor of the employees.
Overall, the Grande Hotel Universo Palace receives high marks for its staff, which significantly contributes to a positive guest experience, highlighting the hotel as a well-managed, guest-friendly destination.
The Wi-Fi experience at Grande Hotel Universo Palace showcases a mix of both positive and negative aspects. Guests frequently praised the hotel's Wi-Fi for its good connectivity and strong signal in many areas with comments such as "good Wi-Fi," "free wifi and strong signal," and "no Wi-Fi issues" highlighting the satisfactory service in many instances. Additionally, there were mentions of "good Internet" and the Internet being "very good" in some areas, which indicates that the hotel can provide reliable connectivity at times.
However, other reviews reveal significant issues with the hotel's Wi-Fi. Some guests noted that the Wi-Fi signal was unstable or weak, especially in certain areas of the room, requiring them to move closer to the hallway for a better connection. Phrases like "Wi-Fi left something to be desired," "WiFi fluctuates a lot," and "bad wifi" paint a less favorable picture. Several guests mentioned extreme difficulties, describing the Wi-Fi as "almost non-functional" and "frequently dropping." One notable inconvenience was that there was no direct line to the front desk for Wi-Fi assistance, requiring guests to physically go to the reception to request the Wi-Fi password.
Overall, while some guests enjoyed a seamless Internet experience, others faced considerable challenges, indicating that the hotel's Wi-Fi service can be inconsistent. Improved infrastructure and more seamless access to Wi-Fi support could greatly enhance the overall guest experience.
When it comes to parking at the Grande Hotel Universo Palace, travelers will find an array of mixed reviews, but generally positive highlights. Many guests appreciated the free parking facility, noting it as a substantial benefit, especially for those arriving by car. The spaciousness and security of the garage stood out, making the parking feel safe and protected. Furthermore, the parking garage was praised for being extremely easy to navigate with seamless entry and ample parking spots, providing a convenient experience for most.
However, a few recurring issues were noted, particularly the difficulty in maneuvering through the garage due to its tight and sometimes dark spaces. Some guests mentioned that the garage was under renovation, leading to minor inconveniences like dust and construction materials lying around. Additionally, there were occasional comments about the parking being disorganized or overly full with some guests mentioning stagnant water and other undesirable conditions.
Despite these drawbacks, the fact that the parking is free and readily available stands out as a significant positive. The availability of covered valet parking, as well as private and secure parking services, adds to the convenience. Overall, while there are some areas for improvement, the parking facilities at the Grande Hotel Universo Palace are generally considered a good and valuable amenity for guests.
Grande Hotel Universo Palace is highly regarded for its family-friendly accommodations. It offers double integrated rooms that cater specifically to families, providing the comfort necessary for a pleasant and fulfilling stay. The hotel is noted for being a nice family location and suitable for all family needs, including providing cribs for babies. Consistently recommended as great for family stays, guests frequently highlight their remarkable experiences with their families. The hotel’s welcoming atmosphere ensures that families feel very well received, making it an excellent choice for family travel.
The area surrounding Grande Hotel Universo Palace is known for its energetic nightlife, offering an abundance of pubs and bars. Guests have noted the vibrant pub atmosphere, describing it as super cool and alive with activity. Positioned right in the heart of the city, the hotel's location makes it easy to explore and enjoy the excellent nightlife. Despite being in such a lively area, some reviews also mention the possibility of a quiet and peaceful stay, balancing excitement with tranquility.
Grande Hotel Universo Palace is frequently praised as an ideal choice for business travelers, meeting the professional needs of its guests. The hotel features reliable and functional business spaces, making it suitable for business meetings and short trips. Many travelers find the location particularly convenient for accessing the city center, enhancing its appeal for those with work commitments in the area.
The business facilities are consistently noted to be matched well to professionals' requirements, including efficient internet services, which are perfect for telecommuting. The breakfast area also functions well for business-related activities. The hotel provides good cost benefits, offering reasonable accommodations without compromising essential business services.
However, while the hotel effectively serves short business stays, some areas such as the old rooms and bathrooms could benefit from updates. Despite these minor drawbacks, the Grande Hotel Universo Palace remains a highly recommended choice for business professionals seeking convenience and functionality.
Grande Hotel Universo Palace offers commendable accessibility features that cater well to families and individuals using wheelchairs. The hotel includes family-accessible facilities and an accessible garage, ensuring that essential areas are reachable for all guests. However, there are areas for improvement, such as handles and bathroom accessibility, which some reviews noted could be better. While the hotel provides amenities like shampoo and conditioner to benefit guests, additional details about accessible features are limited. Minor adjustments, such as including face towels or bathroom mats, could enhance the overall guest experience.
Grande Hotel Universo Palace is well-regarded for its accommodating approach to pets. Guests consistently note that pets are allowed without fuss, highlighting the hotel’s friendly and inclusive policy for those traveling with their furry companions. The establishment goes a step further by providing specific areas for dogs, including a dedicated lawn where pets can enjoy themselves. Overall, despite a few remarks on the lack of detailed information about dog-friendly amenities, Grande Hotel Universo Palace maintains a positive reputation as a pet-friendly destination, ensuring that both pets and their owners have a comfortable stay.
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Location
The hotel is described as well-situated with a strategic and central location that enhances the overall experience. This is often complemented by the praise for the staff's courteous and helpful service, adding value to the great location. The combination of a comfortable stay, good amenities and the prime position in downtown Uberlândia positions Grande Hotel Universo Palace as a top choice for visitors seeking both convenience and good cost-benefit.
Breakfast
However, some reviewers mentioned a few drawbacks, such as the need for more savory items and suggestions to replenish the food more consistently. There were also comments about occasional leftovers and limited options, as well as outdated or insufficiently stocked items on some mornings. Despite these minor issues, the overall consensus points to a very satisfying breakfast experience, often described as a key highlight of their stay at the hotel.
Rooms
However, the reviews do indicate some recurring issues with the rooms. Many guests point out that while the rooms are spacious, they also suffer from age-related wear and tear, including old furniture, worn-out bedding and dated facilities such as air conditioning units and bathroom fixtures that sometimes fail to function properly. Instances of maintenance issues like stained bathroom glass, broken toilet lids and weak lighting are also mentioned.
Despite these drawbacks, the overall ambiance of the rooms appears to be cozy and quiet with additional positive remarks about the functional air conditioning and sufficient ventilation. The rooms, albeit in need of some renovation and updates, provide a comfortable and practical space especially for short stays and are seen as good value for money.
Beds
However, there are some contentious points. Some guests encountered issues such as hard and uncomfortable beds, old and noisy spring mattresses and dusty beddings or blankets with a strange smell. There are also mentions of too soft mattresses and beds that need replacement due to being old or damaged. Size is another occasional concern with some beds being described as small.
Despite these drawbacks, the overall sentiment remains positive with numerous guests highlighting their comfortable experience, suggesting that while some beds might have room for improvement, many offer a satisfying sleep experience.
Cleanliness
However, the hotel appears to struggle with consistency. Several reviews underscore that cleaning "leaves much to be desired," indicating that some areas, particularly under the bed and in the bathrooms, do not always meet expectations. Complaints about "dirty blankets," "hair and dust in the room," and "unsatisfactory bathroom cleanliness" suggest that attention to detail could be improved. Moreover, the presence of "dead cockroaches" and "small mini cockroaches" in some rooms detracts from the overall experience.
The building's age is another focal point with guests noting it is "very old" and in need of "renovation" and "maintenance of facilities," yet still kept relatively clean. Despite these structural criticisms, some guests glean a sense of nostalgia and charm from its "old but well cleaned" infrastructure.
The disparity between positive and negative cleaning experiences is evident, suggesting that while the hotel has the potential to maintain high cleanliness standards, consistency remains an issue. Addressing these concerns could elevate the guest experience, ensuring that every stay meets the high cleanliness standards that some guests have already enjoyed.
Staff
The receptionists at the hotel receive particular praise for their care, attention and efficiency, making the check-in and check-out processes smooth and enjoyable. Despite occasional criticisms regarding customer service at reception, the overall consensus is that the staff provides excellent service. Words like “welcoming,” “courteous,” and “hospitable” recur in the comments, painting a picture of a team that goes above and beyond to ensure a memorable stay.
Guests appreciated the cordiality and kindness of the employees with some noting how the staff's assistance exceeded their expectations. The night shift didn't always match the high standards set during the day, but issues seem to be isolated rather than the norm.
Visitors also noted the superb interpersonal relationships fostered by the staff, creating a warm and inviting atmosphere, enhanced by their friendliness and readiness to assist with any needs. The prompt and exceptional service in handling unforeseen events was another standout factor, as was the efficient, polite and humorous demeanor of the employees.
Overall, the Grande Hotel Universo Palace receives high marks for its staff, which significantly contributes to a positive guest experience, highlighting the hotel as a well-managed, guest-friendly destination.
Wi-Fi
However, other reviews reveal significant issues with the hotel's Wi-Fi. Some guests noted that the Wi-Fi signal was unstable or weak, especially in certain areas of the room, requiring them to move closer to the hallway for a better connection. Phrases like "Wi-Fi left something to be desired," "WiFi fluctuates a lot," and "bad wifi" paint a less favorable picture. Several guests mentioned extreme difficulties, describing the Wi-Fi as "almost non-functional" and "frequently dropping." One notable inconvenience was that there was no direct line to the front desk for Wi-Fi assistance, requiring guests to physically go to the reception to request the Wi-Fi password.
Overall, while some guests enjoyed a seamless Internet experience, others faced considerable challenges, indicating that the hotel's Wi-Fi service can be inconsistent. Improved infrastructure and more seamless access to Wi-Fi support could greatly enhance the overall guest experience.
Parking
However, a few recurring issues were noted, particularly the difficulty in maneuvering through the garage due to its tight and sometimes dark spaces. Some guests mentioned that the garage was under renovation, leading to minor inconveniences like dust and construction materials lying around. Additionally, there were occasional comments about the parking being disorganized or overly full with some guests mentioning stagnant water and other undesirable conditions.
Despite these drawbacks, the fact that the parking is free and readily available stands out as a significant positive. The availability of covered valet parking, as well as private and secure parking services, adds to the convenience. Overall, while there are some areas for improvement, the parking facilities at the Grande Hotel Universo Palace are generally considered a good and valuable amenity for guests.
Family
Nightlife
Business
The business facilities are consistently noted to be matched well to professionals' requirements, including efficient internet services, which are perfect for telecommuting. The breakfast area also functions well for business-related activities. The hotel provides good cost benefits, offering reasonable accommodations without compromising essential business services.
However, while the hotel effectively serves short business stays, some areas such as the old rooms and bathrooms could benefit from updates. Despite these minor drawbacks, the Grande Hotel Universo Palace remains a highly recommended choice for business professionals seeking convenience and functionality.
Accessible
Dog Friendly
No, Grande Hotel Universo Palace doesn't have any pool.
No, a spa isn't available at Grande Hotel Universo Palace.
Yes, Grande Hotel Universo Palace welcomes dogs.
Yes, parking facilities are available at Grande Hotel Universo Palace.
Yes, Grande Hotel Universo Palace has a gym.
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