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Summary of reviewsJVA Fenix Hotel enjoys a prime location that meets the diverse needs of its guests, being situated near major attractions, shopping malls, restaurants, and convenience stores. The hotel's strategic positioning, along with its accommodating and friendly staff, contributes significantly to its appeal as a practical choice for travelers seeking convenience and comfort.
Many guests express satisfaction with their stay, praising the spacious and clean rooms which provide a cozy atmosphere and a peaceful environment. This positive experience is enhanced by the hotel's breakfast, often described as excellent and varied, with a wide selection of fresh and tasty options. The quality of the breakfast, combined with attentive service, reflects the renowned Mineiro hospitality and sets a pleasant tone for the day.
Despite some minor criticisms regarding outdated facilities and inconsistent housekeeping details, the overall cleanliness and maintenance of the hotel are frequently highlighted. The staff, typically polite and attentive, contribute to the positive ambiance of JVA Fenix Hotel, with efficient service being a recurring compliment from guests.
While the Wi-Fi and parking services receive mixed reviews, with mentions of connectivity issues and limited parking space, these do not overshadow the generally favorable evaluations. Families also find the hotel well-suited for their needs, appreciating the clean, comfortable accommodations and the staff’s good humor and commitment to service.
Although there are some noted areas for improvement, such as refining mattress comfort and increasing the variety of breakfast offerings, JVA Fenix Hotel largely succeeds in delivering a positive and comfortable experience, characterized by its excellent location, good value, and hospitable environment. Show more
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Categories
Family Friendly Hotel
Centrally located, it is close to the Uberlândia Centre and Center Shopping. Offers air-conditioned rooms and free WiFi in public areas, providing essential amenities for a comfortable family stay.
Business Hotel
This hotel is equipped with a business center and features 4 event rooms, offering a total meeting space of 1,593.1 sq ft, with the largest room being 914.9 sq ft. It also has free Wi-Fi in public areas.
Hotel with Parking
Provides parking facilities for guests. The parking area is well-maintained.
Hotel with Gym
This hotel offers a modern fitness center for guests. The fitness center provides an atmosphere that motivates and inspires with ample natural light, upbeat music, and a friendly and knowledgeable staff.
3-Star Hotel
This hotel is well-located, near restaurants and tourist points. It offers comfortable and clean rooms. It is noted for its fitness center and restaurant.
Room Types
Standard Twin RoomThis air-conditioned room offers a cable TV, minibar and free internet access (wired). The bathroom is equipped with a hairdryer.
Please specify before arrival if you prefer 1 double or 2 single beds.
Standard Triple RoomThis air-conditioned room offers a cable TV, minibar and free internet access (wired). The bathroom is equipped with a hairdryer.
Please specify before arrival if you prefer 1 double and 1 single beds, or 3 single beds.
Standard Double RoomThis air-conditioned room offers a cable TV, minibar and free internet access (wired). The bathroom is equipped with a hairdryer.
Please specify before arrival if you prefer 1 double or 2 single beds.
Triple Room Single BedsThis air-conditioned triple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 3 beds.
Standard Quadruple RoomThe unit offers 3 beds.
Guest Reviews
8.1
Very Good
Location
JVA Fenix Hotel boasts an unbeatable location that seems to meet the needs of all its guests. Situated on a large avenue, it provides easy access to major attractions and amenities, including shopping malls, restaurants, and convenience stores. Guests appreciate the convenience of having everything close by, with many dining options within walking distance. The hotel's proximity to key points of interest like UFU contributes to its appeal.
The hotel isn't just about location; it also offers excellent service, a varied and delicious breakfast, and clean, comfortable rooms. It delivers a cozy atmosphere with spacious accommodations, making it a suitable choice for a peaceful stay. Despite some facilities requiring separate payment, like parking, the overall condition of the hotel remains commendable.
Its strategic positioning and friendly staff, coupled with cleanliness and a favorable cost-benefit ratio, make JVA Fenix Hotel a practical choice for travelers looking to explore the area without hassle.
Breakfast
The breakfast experience at JVA Fenix Hotel garners a mix of impressions, yet leans toward the positive. Many guests highlight the breakfast as a standout feature, emphasizing its excellent quality and good variety, with options ranging from fresh cakes and savory snacks to assorted juices and fruits. This generous spread is complemented by the attentive and friendly staff, reflecting the hallmark Mineiro hospitality. While numerous reviews celebrate the tasty and plentiful choices, some guests desire more diversity in the offerings, noting occasional shortages of items like yogurt or the absence of a sandwich maker. Despite occasional imperfections, such as leftover cakes or cold items due to air conditioning, the breakfast generally meets guests’ expectations. Overall, the breakfast at JVA Fenix Hotel is frequently described as very good, with the kind of delicious, abundant options that make mornings enjoyable and set the stage for a fulfilling start to the day. Additionally, guests appreciate the strategic location, which pairs well with the hospitable and comfortable environment provided by the hotel.
Rooms
JVA Fenix Hotel offers guests a generally positive experience with its spacious and comfortable rooms. The accommodations are consistently praised for their cleanliness, with many guests highlighting the super clean and fragrant condition of both rooms and bathrooms. Comfort is a noted feature, with beds often described as comfortable and the air conditioning as quiet, creating a relaxing environment. Although some rooms show signs of age, they are well-kept, maintaining a cozy atmosphere. Several reviews mention spaciousness as a significant advantage, providing ample room for relaxation.
Guests also appreciate the hotel's location, finding it convenient and well-situated, adding to its appeal. The breakfast receives high marks, often described as excellent and well-served, contributing to a generally favorable start to the day. Apart from minor issues, such as outdated facilities and occasional information gaps, the friendly staff and good service add value to the guest experience. Overall, JVA Fenix Hotel largely meets or even exceeds expectations for those seeking comfortable and spacious accommodations with good amenities at a reasonable price.
Beds
JVA Fenix Hotel offers a cozy and welcoming environment, notable for its convenient location and excellent breakfast offerings. The beds have received mixed feedback from guests. Many reviewers highlight the comfort of the beds, describing them as very comfortable and even embracing, contributing to a restful night's sleep. However, there are also reports of inconsistency in mattress quality, with some guests experiencing beds that are sagging or feature worn-out mattresses with noticeable wear over time. A few guests have mentioned hard or overly soft mattresses affecting their sleep quality. Similarly, pillows have been described as either very high or thin, impacting overall comfort for some guests. Despite these concerns, many guests found the beds comfortable, indicating a generally positive experience for most visitors. Enhancements to the bedding and mattress conditions could further improve guest satisfaction at the hotel.
Cleanliness
The JVA Fenix Hotel has received mixed reviews regarding its cleanliness and organization. On a positive note, many guests have praised the hotel for being very clean and organized, highlighting the cleanliness of the rooms and the attentive service provided by the staff. The hotel’s location is often complimented alongside its clean and cozy environment, suggesting that guests find it a great value for money overall. The facilities are described as clean and well-maintained, with a few highlighting an impeccable standard in bed and bath linens.
However, there are several areas where improvement is needed. Criticism mostly centers around bathroom cleanliness, with complaints about moldy grout, stained towels, and inadequately cleaned bathrooms. Some guests reported finding cigarette ashes and even cockroaches in their rooms, raising concerns about hygiene. Furniture and common areas have also been pointed out for needing better cleaning. Additionally, guests mentioned issues such as unchanged towels during their stay, and disruptions from cleaning staff. Despite this, the hotel’s service and organization are noted as consistently good, with potential for improvement in specific cleaning practices.
Staff
Guests of JVA Fenix Hotel frequently commend the staff for their polite, attentive, and helpful demeanor. Many reviews highlight the efficient check-in and check-out process, facilitated by cordial and welcoming personnel. The reception team, at times, receives mixed feedback; while some guests report excellent service and personal attention, others note instances of inattentiveness or less friendly encounters.
Service throughout other areas of the hotel generally shines, with staff being lauded for their willingness to assist and accommodate guest needs promptly. The night receptionist, in particular, is mentioned for going above and beyond to ensure guests' comfort. Housekeeping staff garner praise for maintaining clean rooms, though there are occasional remarks about the need for more attentiveness to detail and noise control.
Overall, the courteous and engaging staff contribute significantly to a positive experience at JVA Fenix Hotel, with the pleasant interactions often leaving a lasting impression on guests. While there are areas for improvement, notably at the reception, the overarching sentiment reflects well on the team’s dedication and service quality.
Wi-Fi
The Wi-Fi experience at JVA Fenix Hotel is varied according to guest reviews. While some guests have reported a great internet connection and good signal quality, others have expressed dissatisfaction with the Wi-Fi service, stating issues such as weak signals and frequent fluctuations. There are instances where the Wi-Fi completely fails to work in the rooms, leading to a lack of connectivity throughout the stay. Additionally, some guests highlighted a lack of information about connecting to the Wi-Fi, exacerbating the challenges faced. Despite these inconsistencies, certain reviews positively note the complimentary TV and internet services. Overall, it seems that while Wi-Fi service can be a challenge, there are occasions where guests have enjoyed a satisfactory internet connection during their visits.
Parking
The parking situation at JVA Fenix Hotel in Brazil presents several challenges for guests seeking convenient and spacious arrangements for their vehicles. Many reviews highlight that the parking area is notably small and tight, making maneuvering difficult and spaces limited. Guests often find that the parking lot cannot accommodate the number of rooms, resulting in spots running out quickly. The location in front of the building is described as cramped, and sometimes vehicles are blocked by others due to the congestion. Additionally, guests need to leave their keys at the front desk for valet service, which adds to the complexity.
Parking is charged separately from the room rate, with fees mentioned to be at least 5 reais. Some guests find this extra charge reasonable, citing the fair price, yet others express dissatisfaction, particularly when the parking is uncovered and subject to environmental nuisances like bird droppings. Despite the drawbacks, the parking is noted to be secure and nearby, providing some reassurance to drivers. However, numerous reviews point out that the parking situation could certainly be improved to match the needs of hotel guests better.
Family
JVA Fenix Hotel offers a promising experience for families travelling with children. The hotel's infrastructure stands out as a highlight, ensuring that the needs of families are met effectively. Guests consistently note the clean and comfortable rooms, contributing to a pleasant stay. Situated in an excellent location, the hotel also provides great value for the cost, making it an appealing choice for families looking for affordability without compromising quality.
The staff at JVA Fenix Hotel receives commendations for their attention and commitment to customer service, showcasing humor and good sense, which enhances the overall experience for guests. A notable delight mentioned in the reviews is the breakfast, celebrated for its homey taste and delicious offerings that cater to guests of all ages.
However, there are some areas for improvement, particularly regarding accommodations for young children. Instances where suitable bedding options were insufficient, leading to children having to share beds or sleep on the floor, suggest a need for enhanced provisions in this aspect. Despite this, guests express a willingness to return and recommend the hotel to friends and family, indicating a generally positive experience. Families should consider requesting nearby rooms to better accommodate travel with children, underscoring the importance of seamless arrangements during a family stay.
No, JVA Fenix Hotel doesn't have any pool.
No, a spa isn't available at JVA Fenix Hotel.
No, JVA Fenix Hotel doesn't allow dogs.
Yes, parking facilities are available at JVA Fenix Hotel.