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Summary of reviewsSpa & Wellness Hotel Diament Ustroń, set on a tranquil hillside in the picturesque town of Ustroń, provides a serene escape accentuated by breathtaking mountain views. This strategic location offers guests the perfect blend of relaxation and adventure, being close to both nature and essential amenities. Families will find the area ideal, with plenty of attractions to entertain children and the benefit of refreshing mountain air.
The hotel's dining experience is predominantly positive, starting with its well-praised breakfast, which impresses guests with a diverse and abundant buffet catering to various preferences. Although there are some suggestions for more plant-based options and better coffee, the overall feedback is that the breakfast contributes significantly to the hotel’s charm. Dinner receives mixed feedback, with praise for quality yet suggestions for more diverse menu offerings.
Guest rooms at the hotel are consistently noted for their modern design, spaciousness, and impeccable cleanliness. They provide a comfortable retreat enhanced by luxurious beds, ensuring a restful night's sleep. Minor concerns about bed design and sponge softness do exist but are largely overshadowed by positive feedback.
Cleanliness across the hotel is a standout feature, with guests appreciating the beautifully decorated, spotless rooms and well-maintained common areas. The staff’s friendly and competent nature adds to the guests’ experience, offering helpful and warm service. Specific mentions of staff members underscore their dedication to providing a positive stay for visitors.
The spa and wellness facilities, including a pool and gym, are well-regarded, contributing to a relaxing getaway. The spa offers a wide range of services and treatments, praised for quality despite some operational hiccups. The gym is clean and pleasant but could use more equipment variety.
Families find particular enjoyment at Spa & Wellness Hotel Diament Ustroń due to the hotel's focus on child-friendly amenities, such as playrooms and engaging activities. The hotel's ability to cater to families makes it a perfect destination for creating cherished memories.
Despite a few areas that could benefit from improvement, such as limited parking and concerns over the lack of air conditioning in certain sections, Spa & Wellness Hotel Diament Ustroń remains a delightful choice for those seeking a peaceful retreat with excellent amenities amid stunning natural scenery. Show more
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Categories
Hotel with Spa
This hotel provides extensive spa and wellness facilities, including an indoor pool, hot tub, and sauna. The spa offers various treatments like massages, body treatments, and facials, ensuring a relaxing experience.
Family Friendly Hotel
As a Spa & Wellness hotel, this location likely provides amenities such as family spa packages and treatments suitable for parents and children. The hotel may have facilities like a kids' pool or a children's menu.
Romantic Hotel
Known for its scenic mountain views and relaxing massage services, this hotel offers a romantic escape. The spa and wellness facilities provide a range of treatments designed for couples.
Hotel with Swimming Pool
This hotel offers a comprehensive spa and wellness center, including a swimming pool. It is designed for relaxation and therapeutic treatments.
Heated Pool Indoor Pool
Business Hotel
Located in Ustroń, Spa & Wellness Hotel Diament offers a combination of business and wellness facilities. It provides amenities suitable for business travelers, along with spa services for relaxation and well-being.
Hotel with Parking
Spa & Wellness Hotel Diament Ustroń, though not in Cieszyn, is in close proximity and provides parking. As a spa and wellness hotel, it offers additional amenities for relaxation and convenience.
Accessible Hotel
This hotel is wheelchair accessible with elevator access. It features grab bars near the toilet. The property generally provides facilities for disabled guests.
Hotel with Gym
Offers extensive sport and fitness facilities.
4-Star Hotel
This 4-star hotel offers a spa & wellness center. It is located in a green area with views of the Silesian Beskids, providing a relaxing and comfortable experience with free WiFi throughout the property.
Hotel with Indoor Pool
Offers an indoor pool and a range of spa treatments, providing guests with a relaxing and rejuvenating experience. The hotel focuses on wellness and comfort.
Hotel with Heated Pool
Room Types
Apartment with Mountain View
Duplex apartment with 2 double bedrooms and 1 single bedroom, as well as a living room, a work space and 2 bathrooms with a shower and a bath.
Family RoomConsisting of one room, it features a desk, seating area and a bathroom with shower. There is also a balcony. Some rooms provide access to a garden.
Standard Twin Room (2-3 Adults)This twin room has a work desk, a seating area and a spacious bathroom with a shower. Some rooms have access to a garden.
Superior Family RoomThis room consists of two bedrooms. It features a desk, seating area and a bathroom with shower. The smaller room has a bunk bed. Guests have access to a balcony and some of the rooms provide access to a garden.
Twin Room with Mountain ViewGuests will have a special experience as this twin room provides a pool with a view. Offering free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned twin room offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as garden views. The unit offers 2 beds.
Guest Reviews
8.5
Very Good
Location
Nestled on a tranquil hillside, Spa & Wellness Hotel Diament Ustroń offers a serene escape with breathtaking views of the surrounding mountains. The setting is ideal for those seeking peace and natural beauty, featuring quiet surroundings that are perfect for relaxation. Its strategic location combines proximity to essential amenities and activities, being just a short 20-minute walk from the center and a mere 5 minutes from the charming spa park.
Ustroń itself is a delightful town, offering a harmonious blend of tranquility and opportunities for outdoor adventures such as hiking and sports. The hotel's positioning allows guests to enjoy beautiful views from various vantage points, including balconies that capture the stunning mountain vistas and overlook the picturesque town.
This area promises a pleasant stay for families, providing numerous attractions for children as well. The combination of refreshing mountain air, the proximity to nature, and the therapeutic qualities of the nearby health resort make it an excellent choice for both active exploration and more peaceful unwinding. Guests can expect a remarkable experience in this exceptionally beautiful location.
Breakfast
The Spa & Wellness Hotel Diament Ustroń impresses many guests with its breakfast offerings, which are consistently praised for their variety and taste. Visitors can expect delicious, varied breakfasts featuring a rich buffet with a wide selection of dishes catering to diverse preferences. This hotel ensures that everyone will find something to satisfy their morning cravings, earning compliments for the excellent and amazing breakfasts.
While the majority of guests found the breakfast to be outstanding with a bountiful selection of food and drinks, some noted room for improvement in terms of providing products such as plant-based milk and higher quality coffee options. Despite these few comments, the overall sentiment highlights that the breakfasts are very good and plentiful, contributing positively to the hotel's appeal alongside its additional amenities and ideal location.
Guests reflect that breakfast at the Spa & Wellness Hotel Diament Ustroń not only meets but often exceeds typical expectations, adding to a pleasurable stay with good spa and fitness facilities amidst the picturesque backdrop of Ustroń.
Dinner
At the Spa & Wellness Hotel Diament Ustroń, dining experiences receive mixed reviews but are generally appreciated for their quality. Guests frequently highlight the excellent and delicious food offered at the hotel, enjoying the exquisite meals and flavorful dishes. The restaurant is praised for its great selection and service, with many guests savoring the tasty breakfasts and the option to purchase equally enjoyable dinners. However, the dinner menu, centered mostly around pork and meat dishes, could benefit from more variety, as it lacks options like fish and features only a few pasta dishes. While some found the dinner experience less satisfactory, possibly due to expectations of higher culinary standards, others appreciated the specific flavors that were on offer. The Atmosfera restaurant is noted for its sparse menu, which might not cater to all preferences. Additionally, dining at the hotel may require an extra charge, but the overall culinary prowess of the establishment generally leaves a positive impression on its guests.
Rooms
At the Spa & Wellness Hotel Diament Ustroń, guests have consistently found the rooms to exceed expectations with their modern design and comfort. The rooms are noted for being beautifully furnished and meticulously clean, offering a clean and well-kept environment that impresses visitors. Many reviews highlight the spaciousness of the rooms, with several guests particularly appreciating the large, airy layouts and modern decor.
The hotel provides an excellent sleeping experience with comfortable beds, enhancing the overall sense of relaxation and rest. Family rooms are both spacious and tidy, some even featuring the convenience of a balcony. Cleanliness is universally praised, with rooms maintained to a high standard, providing a quiet and relaxing retreat.
While the overwhelming majority of feedback is positive, a minor issue was noted regarding the design of a child's bed, but it remains an isolated point amid the praise for the overall room experience. Overall, the combination of clean, spacious, and beautifully decorated rooms with comfortable furniture positions the accommodation at Spa & Wellness Hotel Diament Ustroń as a delightful choice for visitors.
Beds
At Spa & Wellness Hotel Diament Ustroń, guests frequently highlight the comfort of the beds, noting the luxurious and overall coziness they provided. Phrases like comfortable beds and very comfortable beds appear consistently, suggesting that a restful night's sleep is a common experience. The mattresses are often described as great, contributing significantly to the positive feedback. However, some visitors noted that the softness of the beds, while luxurious for many, may be a bit too soft for some tastes. Additionally, there were minor concerns regarding the fit of the mattresses on the bed frames and occasional squeakiness. The pull-out bed designed for children was reported as not adequately fitting for larger kids, indicating a need for some improvements in this specific area. Overall, the accommodations seem to appeal to those seeking a plush sleeping experience.
Cleanliness
At Spa & Wellness Hotel Diament Ustroń, cleanliness is a prominent highlight noted by guests. The hotel's rooms consistently receive praise for being very clean, and guests commend the beautiful and tasteful decoration. The overall cleanliness of the hotel, including its well-maintained common areas and the pool, stands out, reflecting a high standard that matches its star rating. Guests appreciate the clean and nice service provided throughout their stay, enhancing the comfort level with clean and attractively presented accommodations. While some guests encountered minor issues such as mold in the shower cubicle or limited room cleaning services, the prevailing sentiment is that the hotel maintains a commendably clean environment, aligning with the level of quality expected from a reputable establishment. The attention to cleanliness adds to the overall experience at this well-regarded hotel.
Staff
The staff at Spa & Wellness Hotel Diament Ustroń has left a lasting impression on guests due to their helpful, friendly, and highly competent service. From delightful hotel service to warm and smiling staff, visitors consistently praise the team’s willingness to address issues and provide assistance. Guests often highlight the courteous and polite nature of the personnel, particularly those at the reception, who are noted for being very communicative and willing to go the extra mile. Specific mentions of standout employees, such as Ms. Ilona at the reception, underscore the personal touch that enhances the guest experience. The bartender also receives accolades, adding to the atmosphere of exceptional service. Although there is a note about some reception staff not speaking English, the overall impression is overwhelmingly positive, with numerous mentions of great service and high standards across all areas of the hotel.
Spa
Nestled in the picturesque surroundings, Spa & Wellness Hotel Diament Ustroń offers a spa experience that caters to both adults and children, ensuring relaxation and wellness for everyone. The spa area is impeccably clean and well-maintained, providing an inviting atmosphere for a variety of treatments. Guests appreciate the wide selection of massages and treatments available, with many praising the excellent quality of these services. Although some visitors noted occasional overcrowding due to the spa's optimal yet compact size, the amenities, including a pleasant pool and well-equipped gym, remain highly recommended. The massage services, in particular, come highly endorsed, making it a perfect spot for those seeking a relaxation getaway. Despite a few operational hiccups, such as a temporary lack of staff for spa rituals, the overall experience at the spa and wellness area remains a highlight for visitors seeking rejuvenation.
Gym
The gym at Spa & Wellness Hotel Diament Ustroń receives mixed feedback from guests. On the positive side, it is described as well-maintained and clean, offering a pleasant environment for workouts. The gym is also well-equipped and features a view of the pool, which seems to enhance the overall experience for visitors. Guests appreciate the availability of this fitness facility as part of the hotel's amenities. However, there are some criticisms, as a few guests feel that the fitness area could be improved, noting limitations in the variety of functioning equipment. Despite this, many find the gym to be a great facility that complements the wellness-focused offerings of the hotel.
Pool
The Spa & Wellness Hotel Diament Ustroń features a well-regarded swimming pool area that offers a range of amenities for guests. The clean and well-maintained pool has designated areas, including a section with warm water specifically for toddlers, and boasts pleasant temperatures for swimming. Complemented by a sauna and gym, the pool area is available to guests for most of the day, providing ample opportunity for relaxation and recreation.
The pool is particularly appreciated for its cleanliness and functionality, with a notable view that enhances the overall experience. However, potential visitors should be aware that the pool is on the smaller side and quite deep, which might not be ideal for weak swimmers or those enjoying leisurely water activities. This limitation is offset somewhat by the inclusion of a sauna and gym, which are seen as valuable perks for guests.
Overall, while the pool size might not meet the expectations set by promotional images—being described by some as more pond-like—its cleanliness and the accompanying amenities make it a beneficial feature of the hotel. In addition, the consistently praised quality of the food, particularly breakfast, adds to the hotel's strong appeal for visitors seeking a relaxing getaway with added wellness facilities.
Parking
Guests at the Spa & Wellness Hotel Diament Ustroń frequently commented on the parking situation, noting that there is usually an additional charge. While this fee is mentioned several times, some guests found it unexpected or excessive, particularly in a smaller town. Although parking is often paid, there are instances when barriers remained open throughout the day. Additionally, guests pointed out the availability of some free parking options at the hotel, providing alternatives for visitors.
Family
Spa & Wellness Hotel Diament Ustroń is exceptionally well-suited for families, especially those with young children. With a focus on creating memorable experiences, the hotel offers a wide range of child-friendly activities and amenities. Families can enjoy spacious and clean accommodations, particularly the large family rooms in the 4-star section, which are perfect for those traveling with kids.
Children are treated to an array of attractions, including dedicated playrooms and engaging animations, ensuring they are entertained throughout their stay. The presence of an escape room adds an exciting twist for families seeking interactive fun. Helpful service and delicious food contribute to the hotel's welcoming atmosphere.
The hotel's dedication to catering to families with small children is evident in every aspect, making it an ideal destination for relaxation and creating unforgettable holiday memories. Whether looking for a peaceful retreat or fun-filled days, Spa & Wellness Hotel Diament Ustroń promises a delightful experience for both adults and kids alike.
4 Star
Tucked away in the serene setting of Ustroń, Spa & Wellness Hotel Diament offers a mixed experience for guests seeking a luxurious stay. The hotel is particularly appealing for families, as it features a playroom equipped with a monkey grove and a variety of toys, ensuring that younger guests remain entertained throughout their stay. Rooms in the 4-star section are described as being of a good standard, contributing positively to the overall family-friendly atmosphere.
However, the hotel's 4-star rating sparks some debate among visitors. While some reviews affirm that the hotel deserves its stars, others express disappointment, noting that certain facilities and services fall short of the 4-star expectations. Issues such as outdated bathrooms and the absence of air conditioning in the rooms raise concerns about the quality of accommodations.
Adding to the mix, the 3-star section of the hotel features a notably small elevator, which can be an inconvenience for guests traveling with luggage. These elements suggest that while the hotel has its commendable aspects, there are areas where improvements are needed to fully live up to its 4-star promise.
Yes, Spa & Wellness Hotel Diament Ustroń has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Spa & Wellness Hotel Diament Ustroń.
No, Spa & Wellness Hotel Diament Ustroń doesn't allow dogs.
Yes, parking facilities are available at Spa & Wellness Hotel Diament Ustroń.
Yes, Spa & Wellness Hotel Diament Ustroń has a gym.