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Summary of reviewsHotel Reston Valdemoro is a strategically located, comfortable and practical hotel praised for its excellent proximity to key attractions such as Warner Park and its easy access to Madrid and other southern destinations. Its location next to a bustling shopping center with various dining options and essential shops adds to its convenience and practicality for guests. The calm, residential neighborhood and ample parking facilities further enhance the pleasant stay experience. The hotel’s clean and modern facilities, combined with friendly staff, cater well to families and a wide range of visitors.
The breakfast experience at the hotel has mixed reviews; while some find it satisfactory, the majority point out areas needing improvement, such as variety, freshness and service quality. Dinner at the hotel’s restaurant receives more positive remarks with guests appreciating the diverse and tasty meals along with the professional staff service, though there are instances of disappointment regarding the restaurant's availability and staff attitude.
The rooms at Hotel Reston Valdemoro are widely commended for being spacious, clean and modern. Guests appreciate the comfortable beds, daily tidying service and ample bathroom space. Despite occasional minor issues like shower pressure and soundproofing, the overall feedback emphasizes a pleasant and refreshing stay. The commitment to cleanliness is a standout feature with the majority of reviews highlighting the spotless and well-maintained environment.
The staff’s helpful and friendly demeanor significantly adds to the hotel's positive reputation. Many guests commend the reception team and other service personnel for their professionalism and courteous behavior, contributing to a welcoming atmosphere. However, some inconsistencies in service levels, particularly in the restaurant and bar areas, were noted.
Complimentary WiFi is offered but experiences vary. While some guests find it adequate, others report challenges in connectivity and complexity in logging in. Similarly, parking facilities are generally well-regarded for their security and accessibility, despite some finding the on-site parking fees on the higher side and the parking spaces somewhat narrow.
The hotel's family-friendly nature shines through in reviews with spacious rooms, attentive service and kid-friendly amenities making it an excellent choice for families visiting Warner Park. The tranquility of the surrounding area and the nearby parks contribute to a relaxing and pleasant stay for families.
The beds at Hotel Reston Valdemoro receive mostly positive feedback with many guests finding them comfortable and conducive to a restful night's sleep, despite some isolated mentions of old or saggy mattresses.
Overall, Hotel Reston Valdemoro effectively meets and sometimes exceeds the expectations of a three-star hotel. Guests mainly appreciate the comfort, cleanliness, strategic location and friendly staff, making it a reliable choice for both short stays and family vacations. Show more
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Categories
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
3-Star Hotel
Hotel with Outdoor Pool
Room Types
Superior Queen RoomThis elegant room offers free Wi-Fi, satellite TV and a work desk. All rooms are heated and air conditioned.
Twin RoomThis elegant room offers free Wi-Fi, satellite TV and a work desk. All rooms are heated and air conditioned.
Double or Twin Room with Extra BedThis elegant room offers free Wi-Fi, satellite TV and a work desk. All rooms are heated and air conditioned.
These rooms have a maximum occupancy of 3 adults or 2 adults and 1 child.
Guest Reviews
8.2
Very Good
Location
Hotel Reston Valdemoro boasts an excellent location, making it a top choice for visitors with various interests. Its proximity to Warner Park, less than 15 minutes by car, is a major draw for families and thrill-seekers. The hotel is situated next to a bustling shopping center that offers a range of dining options, supermarkets, pharmacy and other essential shops, adding convenience for guests. Easy access to the motorway facilitates quick trips into central Madrid, just about 30 minutes away, making it an ideal base for exploring the city or for a comfortable stopover en route to southern destinations like Malaga.
Guests appreciate the ample parking facilities both at the hotel and in the surrounding area, which eases the stress of finding a spot. The neighborhood is described as calm and residential, contributing to a peaceful stay while being well-connected to local amenities. Additionally, the hotel's modern, clean and comfortable facilities, complemented by friendly staff, emphasize its family-friendly appeal and overall practicality.
Whether visiting Valdemoro for a day trip to Warner Park, exploring Madrid or simply enjoying the nearby shopping center, Hotel Reston Valdemoro offers a strategically convenient and comfortable retreat.
Breakfast
The breakfast experience at Hotel Reston Valdemoro has garnered mixed reviews from guests with opinions ranging from glowing praise to harsh criticism. On the positive side, some guests have found the breakfast to be good with particular mentions of it being simple yet satisfying. There are also notes of improvement over time, suggesting that some incremental positive changes have been made.
However, the majority of reviews highlight significant areas of dissatisfaction. Many guests describe the breakfast as very basic, lacking variety and fresh options. Common complaints include the use of pre-packaged pastries, stale bread and the absence of healthier choices like fruits, yogurts and cold cuts. Others were disappointed by the limited offerings that consist mainly of toast, coffee and industrial pastries, often mentioning that it did not meet the standards expected of a three-star hotel.
Service-related issues also emerged with some reviewers noting that the breakfast staff were either slow or unmotivated. There were incidents of unpleasant encounters with waiters, as well as dissatisfaction with the breakfast schedule and delays in service.
While a few guests appreciated the breakfast's cost-effectiveness and the option to dine with pets on the terrace, these positives were often overshadowed by the frequent criticism of poor quality, lack of variety and subpar service. Overall, it appears that the breakfast at Hotel Reston Valdemoro remains an area in need of improvement to better meet guests' expectations.
Dinner
Hotel Reston Valdemoro offers a diverse dining experience with mixed reviews from guests. The hotel's restaurant has been praised for its delicious and varied food, impressive dinner setups and impeccable staff service. Guests have enjoyed particularly good meals and quality food in the hotel restaurant, appreciating both the taste and quantity. Dining late is also convenient as the hotel restaurant remains operational until 23:00.
However, some visitors have found the restaurant disappointing, noting issues such as unfriendly staff, pretentiousness and not matching the expected standard of a 4-star hotel. There have been instances of the restaurant being closed and at times, there was no restaurant service available at all.
While the bar offers dinner options, it seems to provide limited service. For those looking to explore beyond the hotel, the nearby shopping center features several good dining establishments with recommendations like Mathilde restaurant and Valdemoro rustic pizzeria. Given the mixed reviews, guests seeking dining options may benefit from considering both the hotel restaurant and the nearby alternatives.
Rooms
Hotel Reston Valdemoro has garnered praise for its spacious, clean and modern rooms, rendering it an excellent option for travelers seeking comfort and convenience. The cleanliness of the rooms and bathrooms is consistently highlighted with many guests appreciating the daily tidying service. Room sizes are generally large, making them ideal for both solo travelers and families. The decor is contemporary and the furnishings are comfortable, adding to the overall pleasant ambiance.
Guests frequently commend the hotel for its comfortable beds with many noting the perfect balance between firm and soft mattresses. There is ample space in the bathrooms and essential amenities like hairdryers are readily available. While some visitors have wished for more amenities such as refrigerators and coffee/tea facilities, the existing provisions seem to meet most needs effectively.
The efficiency and friendliness of the receptionists are also frequently noted, contributing positively to guest experiences despite occasional overbooking issues. Furthermore, the hotel’s pet-friendly policy and convenient parking, albeit at an additional cost, are beneficial features frequently mentioned by guests.
Despite these strengths, some noted minor drawbacks include occasional issues with the shower pressure and the lack of soundproofing. However, these points seem to be overshadowed by the overall positive feedback regarding room comfort, cleanliness and modernity.
In summary, Hotel Reston Valdemoro provides a reliably comfortable and clean stay with spacious rooms and a friendly atmosphere, making it a solid choice for short visits or family stays.
Beds
The beds at Hotel Reston Valdemoro have garnered mixed reviews from guests, though there are more positive remarks than negative. Many guests highlighted the comfort of the beds, describing them as very comfortable, super comfortable and providing a restful night's sleep. Several reviews also praised the spaciousness of the rooms along with the large and cozy beds. Cleanliness alongside comfortable beds seemed to be a recurring commendation among the visitors.
However, some reviews did point out issues with the mattresses. A number cited the mattresses as being old, saggy or uncomfortably firm. Others mentioned that the beds didn't come with duvets, having only sheets and a thin blanket, which might not be adequate for all guests. There were also mentions of concave, worn or saggy mattresses that affected sleep quality for some individuals.
Pillows mostly received positive feedback with many guests finding them comfortable. Despite some negative points regarding the state of the mattresses and bedding supplies, the overall sentiment leans towards the beds being a generally comfortable aspect of the hotel stay at Reston Valdemoro.
Cleanliness
Hotel Reston Valdemoro is praised extensively for its excellent cleanliness and well-maintained facilities. Guest reviews celebrate the modern and spacious rooms, which are regularly kept in immaculate condition with daily cleaning ensuring neatness and comfort. The beds are frequently mentioned as being very clean and comfortable and the overall hotel environment is described as exceptionally clean and organized. Additionally, many reviews highlight the friendly and efficient cleaning staff, who contribute significantly to the hotel's spotless reputation. While a few isolated incidents of subpar cleanliness were noted, such as leftover food in the fridge and unclean areas under the beds, the overall impression is one of a very clean, well-maintained and welcoming hotel, making it a reliable choice for travelers prioritizing hygiene.
Staff
The staff at Hotel Reston Valdemoro have received praise for their friendly and helpful demeanor on numerous occasions. Many guests have described the reception team as attentive, kind and professional, ensuring a warm and welcoming atmosphere upon arrival. Several reviews highlight how the staff went above and beyond to meet guests' needs, demonstrating a high level of professionalism and courtesy.
The hotel’s waitstaff and cleaning team also garnered positive remarks with mentions of their friendliness and attentiveness. Specific individuals, including various receptionists and the breakfast waiter, were often noted for their exceptional service and pleasant attitude.
However, not all feedback was positive. Some guests encountered issues with unhelpful or unfriendly staff members, particularly within the restaurant and bar areas. Additionally, a few reviews mentioned lapses in professionalism and training, indicating that the service levels were not consistently reliable.
Despite these occasional negative experiences, the overall sentiment towards the hotel staff remains largely positive. Many guests appreciated the great customer service, describing the personnel as polite, well-mannered and eager to assist. The welcoming atmosphere created by the staff contributes significantly to the value and appeal of Hotel Reston Valdemoro.
Wi-Fi
Hotel Reston Valdemoro offers complimentary WiFi to its guests and feedback on the service varies. Many guests report that the WiFi connection is good and works well during their stay. Positive remarks highlight that the WiFi connection is fine and adequate for typical usage, making it a useful feature for staying connected.
However, there are also consistent mentions of issues with the WiFi. Some guests found the WiFi to be weak, unreliable and difficult to connect to, especially for older individuals. Others indicated that the WiFi system was complicated with connection procedures involving email passwords that sometimes failed. In certain instances, guests felt the need to rely on their mobile phones for internet access due to the hotel's WiFi not working at all or being unsafe.
Overall, while Hotel Reston Valdemoro provides a WiFi service that many find satisfactory, improvements could be made to make it more user-friendly and reliable for all guests.
Parking
Hotel Reston Valdemoro offers a range of parking facilities that have received mixed reviews from its guests, yet many reflect positively on the experience. Guests find the parking to be easily accessible and plentiful, both on-site and on the public streets surrounding the hotel. Secure parking is highlighted as a significant advantage, providing peace of mind for those traveling with vehicles. Several reviews mention the convenience of parking directly at the hotel or in nearby streets, often free of charge.
However, there are some considerations to keep in mind. On-site parking comes with a daily fee of approximately €11, which some guests find to be rather expensive. The private parking lot is described as narrow and small, making it challenging to maneuver larger vehicles or trailers. Despite these minor setbacks, the overall sentiment towards parking at Hotel Reston Valdemoro remains mostly positive due to the ease of finding parking nearby and the hotel's proximity to public transportation and local amenities.
In summary, while paid parking could be more economical and spacious, the accessible and secure options around the hotel generally meet guests' expectations and add to the convenience of staying at Hotel Reston Valdemoro.
Family
Hotel Reston Valdemoro consistently receives praise for its family-friendly amenities and ideal location near Parque Warner, making it a convenient choice for families planning a holiday break. The hotel is described as being in a tranquil area with surrounding parks, contributing to a relaxing stay. Guests frequently mention the comfortable and spacious rooms, which can accommodate families of various sizes, including family rooms that fit up to four people comfortably.
The staff receives commendations for their friendliness and attentive service, particularly towards children, enhancing the overall family experience. The hotel features a kids' corner and provides food options catering to younger guests, highlighting its commitment to being a great choice for those traveling with children. Reviews indicate that kids particularly love their stay, adding to the hotel's reputation as a great option for families visiting Warner Park.
Despite some minor issues, like soundproofing between rooms, the overall sentiment is that Hotel Reston Valdemoro provides a very pleasant and convenient stay for families. With clean and comfortable rooms and a focus on quality and price, it stands out as highly recommended for family holidays or short getaways.
3 Star
Hotel Reston Valdemoro, a three-star establishment near Warner Park, generally offers good value for its rating. Many guests were pleasantly surprised by the comfort and cleanliness, noting that it exceeded their expectations for a three-star hotel. The quality, price and level of comfort were frequently praised, making it a satisfactory choice for travelers seeking affordability without sacrificing basic amenities.
While the majority found the hotel to be clean and comfortable, there were some mixed feelings about its facilities and services. The pool did not meet all guests' expectations for a three-star hotel and the breakfast was described as quite simple. Some visitors felt that the amenities and services could have been better aligned with its three-star rating, indicating room for improvement.
Overall, for those seeking a decent stay at a reasonable price, Hotel Reston Valdemoro can be a good choice, particularly if proximity to Warner Park is a priority.
Business
Hotel Reston Valdemoro comes highly recommended for those traveling on business, thanks to its ideal location and suitability for business visits. Guests frequently mention the convenience of the commuter location, making it an excellent choice for short work stays. The value for money is also a notable highlight, presenting a good option for business trips without breaking the budget. The hotel is notably clean and well-kept, enhancing the overall comfort for business travelers.
Facilities at Hotel Reston Valdemoro appear well-suited for business stays and the quiet environment is appreciated for work trips. The professionalism at the reception adds to the positive experience, ensuring a smooth stay.
However, it’s worth noting that some guests found the lack of crucial information and the inconsistent Wi-Fi to be drawbacks. Additionally, the breakfast quality didn't meet the expectations for business travelers. Despite these few points, the overall experience for business purposes remains favorable, especially for overnight stays or shorter work-related visits.
Accessible
Hotel Reston Valdemoro receives positive feedback for its accessibility, making it an inviting option for guests with disabilities. The hotel features accessible facilities, including specially designed wheelchair-accessible rooms and easily navigable layouts, ensuring comfort and convenience. The location is noted for its ease of access, situated near the highway and close to commercial areas, making transportation and exploration straightforward. Guests appreciate the plentiful street parking and the availability of valet services.
The hotel is also well-placed geographically, especially being in proximity to Warner Bros, adding to the convenience. However, it is worth noting that although the majority of guests found the hotel highly accommodating, there were occasional mentions of areas not being fully accessible for disabled guests. Overall, the comprehensive reviews suggest that Hotel Reston Valdemoro is a well-designed and accessible option for travelers with various mobility needs.
Dog Friendly
Hotel Reston Valdemoro is a notably dog-friendly establishment, welcoming pets with a range of amenities and services tailored for travelers with furry companions. The hotel provides specific accommodations for dogs, including beds, bowls and general items to ensure their comfort. Pets are allowed in the rooms, creating a hospitable environment for guests accompanied by their pets.
However, it is important to note that dogs are not permitted in the restaurant, which is a common policy at many hotels. There are designated dog-friendly spaces within the hotel, offering ample room for pets to enjoy. Despite a charge for bringing a pet, often considered acceptable by guests, there are instances where only one pet fee is charged even if multiple pets are present.
The hotel staff receives praise for their professional and attentive service towards guests with pets, contributing to a positive experience. Guests have mentioned feeling well-received, whether arriving with large dogs or miniature ones. The overall consensus highlights the hotel's commitment to maintaining a pet-friendly atmosphere, ensuring both guests and their pets have a pleasant stay.
Yes, Hotel Reston Valdemoro has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Reston Valdemoro.
Yes, Hotel Reston Valdemoro welcomes dogs.
Yes, parking facilities are available at Hotel Reston Valdemoro.