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Summary of reviewsThe Aqua Viva Spa Hotel receives extensive praise for its prime location, situated on the main boulevard, providing easy access to the city center and nearby amenities. Guests value the serene and calm atmosphere despite the central location and commend the hotel's friendly and helpful staff, contributing to its welcoming environment.
Breakfast at the hotel garners mixed reviews; while many appreciate the freshness and variety of food presented, some note a lack of diversity and inconsistent coffee quality. Dinner experiences vary with some guests enjoying the freshly prepared food, whereas others feel the meals lack variety and quality fitting a four-star standard.
The hotel's rooms are frequently lauded for their cleanliness and spaciousness. Many guests highlight the inclusion of amenities such as parking, bathrobes and access to the spa and fitness center, enhancing their stay. Nonetheless, minor improvements such as larger bathrooms, better lighting and more comprehensive kitchenette facilities could elevate the guest experience.
Cleanliness throughout the hotel is a strong point with guests frequently observing spotless rooms and well-maintained bathrooms. However, some inconsistencies in housekeeping and specific areas like the pool require more regular attention.
The staff at Aqua Viva Spa Hotel consistently receive high praise for their politeness, helpfulness and warm demeanor, significantly enhancing the overall guest experience.
The spa and pool facilities are noted for their cleanliness and tidiness, creating a pleasant atmosphere for relaxation. Guests appreciate the warm pool water and well-kept jacuzzi. However, the spa center is considered small and more space and additional amenities could improve the experience.
Parking facilities are positively regarded for their security and availability with options such as onsite and underground parking. However, the number of parking spaces can sometimes be insufficient during peak times.
For families, the hotel provides convenient accommodations with additional beds for children, but it lacks dedicated kids' areas and activities and noise from other rooms can be an issue.
Beds receive mixed reviews. While some guests find the double beds spacious and comfortable, others report discomfort due to hard mattresses and lumpy pillows. Problems with bed setup and cleanliness are also noted.
Overall, while guests recognize certain high-quality aspects like the location, cleanliness and staff service, some areas such as room amenities, breakfast variety and dinner quality could benefit from improvement to better align with its four-star rating. Show more
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Categories
Hotel for Honeymoon
Situated in Velingrad, this spa hotel provides a range of treatments and facilities for relaxation and rejuvenation. The tranquil environment and focus on wellness make it ideal for a romantic honeymoon.
Hotel with Spa
This hotel features a spa and wellness center with a swimming pool, massage services, a steam room, and a sauna. It offers various spa treatments for guests' relaxation and rejuvenation.
Family Friendly Hotel
While specific family amenities aren't detailed, its spa facilities and location in Velingrad make it suitable for a relaxing family trip.
Hotel with Swimming Pool
Aqua Viva Spa Hotel in Velingrad is known for its spa facilities and swimming pool, offering guests a chance to relax and rejuvenate during their stay.
Indoor Pool
Hotel with Free Wi-Fi
Situated in Velingrad, Aqua Viva Spa Hotel includes free Wi-Fi. This ensures guests can enjoy seamless internet access while taking advantage of the spa facilities.
Hotel with Parking
Aqua Viva Spa Hotel provides free private on-site parking. Accessible parking is also available.
4-Star Hotel
Situated in Velingrad, this hotel features comprehensive spa facilities and comfortable accommodations. Its focus on providing a relaxing and rejuvenating experience makes it a strong choice for wellness travelers.
Hotel with Indoor Pool
This hotel features an indoor pool as part of its spa facilities, offering a relaxing and therapeutic environment for guests.
Room Types
Double or Twin Room with Free Spa AccessThis air-conditioned room comes with a private bathroom with a shower, a flat-screen TV with cable channels and a balcony. Free WiFi is available.
Please note that extra beds are not available in this room type.
Single Room with Free Spa AccessThis air-conditioned room comes with a private bathroom with a shower, a flat-screen TV with cable channels and a refrigerator. Free WiFi is available.
Please note that extra beds are not available in this room type.
Junior Suite with Free Spa AccessThis air-conditioned suite comes with a private bathroom with a bathtub, a flat-screen TV with cable channels and a seating area with a sofa. A balcony and free WiFi are also available.
One-Bedroom Apartment with Free Spa AccessThis spacious apartment features 1 bedroom and 1 bathroom with a shower. This apartment has air conditioning, a minibar, a flat-screen TV with cable channels and a terrace. The unit has 2 beds.
Double with Extra Bed (3 Adults) - Free Spa AccessThis air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit offers 2 beds.
Guest Reviews
8.1
Very Good
Location
Aqua Viva Spa Hotel boasts a prime location that guests consistently praise. Nestled on the main boulevard, it offers easy access to the city center, a mere 0.5-0.6 km away, making it ideal for those who enjoy exploring on foot. Visitors appreciate the proximity to shops, pharmacies and both bus and railway stations, which adds to the overall convenience. The hotel's serene and calm atmosphere, despite its central position, provides a peaceful retreat after a day of sightseeing. The staff receives high marks for their helpful and polite service, enhancing the welcoming environment of this relatively new establishment.
Breakfast
Aqua Viva Spa Hotel's breakfast offerings garner mixed feedback from guests. Many guests appreciate the large selection of tasty and fresh food available, describing the breakfast as very good and varied. Some highlight that breakfast is more than enough to start the day and the buffet table offers a diverse spread.
However, there are recurring comments about the lack of variety with some guests noting that the breakfast remains the same every morning and could use a bit more diversity. While some found the coffee for breakfast to be good with an additional fee, others reported issues with the quality, describing it as diluted or horrible and mentioned broken coffee machines.
Despite these drawbacks, the breakfast generally fulfills its purpose, even if it doesn't overly impress. For those staying at the hotel, it seems breakfast will be satisfactory, but there might be room for improvement to enhance the dining experience further.
Dinner
Dinner at Aqua Viva Spa Hotel elicits a range of opinions from guests. While some praise the freshly prepared food and acknowledge the variety and quality of breakfast and dinner, others find the meals monotonous, repetitive and not up to the standards of a 4-star establishment. On a positive note, the kitchen operates all day, providing sufficient food. However, a few guests reported being dissatisfied with the taste and presentation, including instances of cold, inedible meat. There were also mentions of the free drinks being unappetizing. Overall, while some guests enjoyed their meals, others felt there was room for improvement, especially in terms of variety and quality relative to the hotel's star rating.
Rooms
The rooms at Aqua Viva Spa Hotel are consistently praised for their cleanliness with many guests noting that they are spacious and well-maintained. Several guests appreciated the inclusion of amenities such as parking, bathrobes, spa access and a fitness center, which enhanced the overall experience. The rooms often feature large double beds, sometimes with additional beds for children, making them suitable for families.
Despite these positives, there are a few areas for improvement. Some guests found the bathrooms to be small and narrow, while others mentioned that their rooms lacked sufficient natural light and were occasionally cold even with the air conditioning on. Additionally, the kitchenette facilities were found lacking by some visitors, missing key features like a sink or stove. Although the beds were generally comfortable, they didn't always meet the expectations of a large double size.
Overall, the rooms at Aqua Viva Spa Hotel are comfortable and offer a quiet retreat with ample space, though a few minor enhancements could elevate the experience to match the four-star rating.
Beds
Aqua Viva Spa Hotel offers a mixed experience when it comes to their beds. Many reviews highlight the spacious nature of the double bed and commend the hotel for providing an additional large bed for children. Some guests found the beds comfortable, pointing out that the double bed contributed positively to their stay. However, there are recurring mentions of discomfort with several guests finding the mattresses hard and pillows lumpy or too high. Issues with bed cleanliness were noted, such as ink stains on sheets. Additionally, a few guests remarked on the inconvenience of having two single beds that moved apart during the night. Overall, while some visitors found their sleeping arrangements satisfactory, others encountered significant issues that affected their comfort.
Cleanliness
Aqua Viva Spa Hotel has garnered significant praise for its exceptional cleanliness, reflecting guests' appreciation of a well-maintained environment. The rooms are consistently reported as very clean and spacious with particular attention given to hygiene. Many visitors highlight the thorough cleanliness of the bathrooms, noting the spotless condition of the tiles. The kitchen and dining areas uphold these high standards, ensuring that the food served is clean and delicious. The spa and pool areas also receive commendations for their cleanliness with the water in the pool described as pleasantly warm.
However, there are occasional criticisms regarding inconsistent housekeeping services and specific cleanliness issues, such as the need for more regular pool maintenance and incidences like dirty floors in rooms. Despite these occasional drawbacks, the overall reputation of Aqua Viva Spa Hotel remains strong, particularly for those who prioritize a clean and hygienic stay.
Staff
The Aqua Viva Spa Hotel is praised for its outstanding staff. Guests repeatedly highlight how polite, helpful and friendly the staff members are across the board. The reception staff, in particular, receives accolades for their consistent politeness and attentiveness. Whether it's the front desk or the cleaning crew, every member of the team is described as kind and always smiling. The waitresses and other service personnel also contribute to a welcoming atmosphere with their positive demeanor. Overall, the staff at Aqua Viva Spa Hotel significantly enhances the guest experience through their exceptional service and warm attitudes.
Spa
The Aqua Viva Spa Hotel offers a cozy and clean spa center, which has received praise for its tidiness and warm atmosphere. The spa and pool facilities are noted for their cleanliness, creating a pleasant environment for relaxation. The sauna facilities specifically add to the appeal and the smiling and friendly spa staff further enhance the guest experience. However, multiple reviews mention that the spa center is small and could benefit from more space and additional amenities. Some guests pointed out the need for more open space within the spa to improve the overall experience. Despite these observations, the central location and attentive staff help make the stay enjoyable overall.
Pool
Aqua Viva Spa Hotel offers a mixed experience when it comes to its pool facility. Positively, guests frequently highlighted that the pool and spa areas are clean with warm water that many found pleasantly comfortable. The pool's cleanliness and maintenance were particularly noted alongside the well-kept jacuzzi. Some visitors appreciated the heated pool and expressed enjoyment of the facility, often describing it as great.
On the downside, there are consistent mentions of the pool being too small relative to the hotel's size, which could be a significant drawback during peak times. A few comments also pointed out that the water temperature could vary, sometimes being too cold, especially in the late afternoon. The need for more regular cleaning and improvement in the pool’s surrounding area was mentioned as well. Thus, while the pool has its merits, guests seeking a spacious and consistently warm swimming experience might find it lacking.
Parking
Aqua Viva Spa Hotel offers a range of parking options that cater to various needs. Guests appreciate the free parking available onsite, noting that the parking lot is both spacious and secure. The presence of underground parking is also highlighted with recommendations from guests to use it for added security and convenience. While many found the parking facilities to be good, some mentioned that the number of parking spaces can sometimes fall short of accommodating all guests, leaving no parking left at certain times. Overall, the parking at Aqua Viva Spa Hotel is positively regarded, especially for its security and the availability of options.
Family
Aqua Viva Spa Hotel offers a mixed experience for families traveling with young children. While the hotel is conveniently located for family vacations and provides the option for an extra bed for children, the facilities specifically for kids are lacking. There are no dedicated kids' zones or substantial activity areas, which could be a downside for families seeking engaging activities for their little ones. Additionally, some guests have reported hearing a child crying in the room next door, suggesting that rooms might not be well-soundproofed. Despite these drawbacks, the compact layout and pleasant views contribute to an overall pleasing vacation experience for families.
4 Star
Aqua Viva Spa Hotel has stirred mixed feelings among its guests. Many have expressed that the hotel does not live up to its four-star rating, citing that the price-quality ratio does not meet expectations and cleanliness falls short of the standard. However, the hotel does excel in certain areas, such as providing a variety of quality dinners. Guests appreciated the warm and clean pool facilities, though some noted that the air conditioning in rooms could be insufficient, leaving them cold. Despite some disappointing aspects, elements of their stay left guests feeling grateful.
Yes, Aqua Viva Spa Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Aqua Viva Spa Hotel.
No, Aqua Viva Spa Hotel doesn't allow dogs.
Yes, parking facilities are available at Aqua Viva Spa Hotel.