Mercure Vichy Thermalia
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Summary of reviewsMercure Vichy Thermalia is well-regarded for its prime location in the heart of Vichy, providing easy access to the city's vibrant center, parks, shops, restaurants and thermal baths. It offers a peaceful yet central setting that ensures convenience for visitors. The parking facilities are another favorable aspect, allowing for a hassle-free experience, especially for those traveling by car.
Guests rave about the breakfast, which is described as excellent, hearty and varied, offering a robust selection of both sweet and savory items. The option to cook their own eggs and enjoy local specialties adds to the positive experience. However, some feel the breakfast could be more diverse and reasonably priced.
The dining experiences at the hotel are a mixed bag. The friendly staff and pleasant terrace atmosphere are highlights with the Bistro and Brasserie des Dômes receiving particular praise for their refined, flavorful and well-presented cuisine. While the food often gets commendations for taste and value, there are some critiques regarding limited options and inconsistent quality.
Rooms at Mercure Vichy Thermalia are generally spacious, comfortable and well-maintained, earning praise for clean and cozy bedding. However, the decor is dated with some signs of wear and tear, including stained carpets and fixtures. The absence of some amenities like bathtubs and certain toiletries is noted by some guests.
Cleanliness receives positive feedback in most areas, particularly the rooms and bathrooms, though the carpets and some outdated elements detract from the overall experience. The staff is consistently highlighted for their professionalism and friendliness, significantly enhancing the guest experience, despite occasional instances of less enthusiastic service.
The outdoor pool is commonly described as a lovely and clean area for relaxation, though some maintenance issues have been pointed out. Parking options are convenient but come with additional costs and the ease of access is appreciated.
Families find Mercure Vichy Thermalia to be a pleasant place to stay with friendly staff and a kids' play area among its amenities. While some specific family facilities are not mentioned, the overall atmosphere and large garden make it suitable for families.
Guests frequently express satisfaction with the bedding, noting the comfort of the mattresses and overall sleeping experience. There are occasional mentions of preferences for softer bedding and minor issues with pillow availability.
Although Mercure Vichy Thermalia generally provides a comfortable stay with many positive aspects, some guests feel that the hotel falls short of the expected four-star standards due to outdated facilities and certain service inconsistencies. Despite these concerns, the hotel's strengths, particularly its location, friendly staff and comfortable rooms, make it a favored choice for many visitors.
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Guests rave about the breakfast, which is described as excellent, hearty and varied, offering a robust selection of both sweet and savory items. The option to cook their own eggs and enjoy local specialties adds to the positive experience. However, some feel the breakfast could be more diverse and reasonably priced.
The dining experiences at the hotel are a mixed bag. The friendly staff and pleasant terrace atmosphere are highlights with the Bistro and Brasserie des Dômes receiving particular praise for their refined, flavorful and well-presented cuisine. While the food often gets commendations for taste and value, there are some critiques regarding limited options and inconsistent quality.
Rooms at Mercure Vichy Thermalia are generally spacious, comfortable and well-maintained, earning praise for clean and cozy bedding. However, the decor is dated with some signs of wear and tear, including stained carpets and fixtures. The absence of some amenities like bathtubs and certain toiletries is noted by some guests.
Cleanliness receives positive feedback in most areas, particularly the rooms and bathrooms, though the carpets and some outdated elements detract from the overall experience. The staff is consistently highlighted for their professionalism and friendliness, significantly enhancing the guest experience, despite occasional instances of less enthusiastic service.
The outdoor pool is commonly described as a lovely and clean area for relaxation, though some maintenance issues have been pointed out. Parking options are convenient but come with additional costs and the ease of access is appreciated.
Families find Mercure Vichy Thermalia to be a pleasant place to stay with friendly staff and a kids' play area among its amenities. While some specific family facilities are not mentioned, the overall atmosphere and large garden make it suitable for families.
Guests frequently express satisfaction with the bedding, noting the comfort of the mattresses and overall sleeping experience. There are occasional mentions of preferences for softer bedding and minor issues with pillow availability.
Although Mercure Vichy Thermalia generally provides a comfortable stay with many positive aspects, some guests feel that the hotel falls short of the expected four-star standards due to outdated facilities and certain service inconsistencies. Despite these concerns, the hotel's strengths, particularly its location, friendly staff and comfortable rooms, make it a favored choice for many visitors.
Hotel near Golf Courses
The hotel is near a golf course (within 3 km) and offers a range of sports facilities. This provides convenience and entertainment for golf enthusiasts.
Hotel with Spa
This 4-star hotel is a thermal hotel that provides guests with access to spa facilities. It features a pool and offers a convenient location with parking. Nuxe products are available in the bathroom.
Family Friendly Hotel
This hotel provides direct access to thermal baths, enhancing relaxation for adults. The comfortable rooms and central location accommodate families.
Dog Friendly Hotel
This hotel allows pets of any size for an additional fee. It offers a garden setting and direct access to a spa, providing a relaxing environment for guests and their pets.
Business Hotel
Located in the heart of Vichy, this hotel provides modern rooms and comfort with an Art Deco spirit. It offers conference rooms for seminars and is directly linked to the Thermalotherapy Center. The hotel also has terraces and a heated outdoor pool.
Accessible Hotel
This hotel is entirely wheelchair accessible throughout its grounds and offers facilities for disabled guests. It provides accessible parking and features elevators to ensure upper floors are accessible.
4-Star Hotel
Located in the heart of the thermal spa city, this hotel offers modern rooms with comfort in an Art Deco spirit. It features terraces and a heated outdoor pool (available seasonally), and provides conference rooms and access to the Spa Les Celestins.
Guest Reviews
Mercure Vichy Thermalia enjoys a prime location that has consistently garnered praise from its guests. Situated in the heart of Vichy, the hotel offers easy access to the city's vibrant center with parks, shops and restaurants just a short walk away. The proximity to the famous thermal baths and the Allier River makes it a convenient choice for those looking to explore the local attractions and enjoy leisurely strolls.
The hotel is described as exceptionally well-placed, allowing visitors to easily reach downtown amenities on foot while still being tucked away enough to ensure a peaceful stay. Guests often highlight the easy access to parking facilities, making it a hassle-free experience for those traveling by car. The surrounding area is appreciated for its quiet, yet central, setting which offers both relaxation and convenience.
Overall, the central positioning of Mercure Vichy Thermalia makes it a favored spot for travelers looking to immerse themselves in the charm of Vichy with everything from historical landmarks to leisure activities within arm’s reach.
At Mercure Vichy Thermalia, breakfast reviews largely lean towards the positive with many guests lauding the experience as excellent, hearty and very satisfying. The buffet breakfast is noted for being varied and generous, offering a substantial selection of both sweet and savory items. Guests appreciate the quality and the ample choices available, which include hot dishes like bacon, sausages, scrambled eggs and baked beans, along with cereals, various breads, croissants, flapjacks, yoghurt and more.
A highlight for many is the ability to cook their own eggs and the availability of local specialties such as Saint Nectaire cheese and Auvergne ham. The breakfast is described as very good, great and perfect on multiple occasions, contributing to a pleasant start to the day.
However, some guests find the breakfast lacking in diversity and mentioned that certain basics were missing. There's a sentiment that the breakfast can be quite expensive for what is offered with a few reviews pointing out that it doesn't always match the high price tag. Despite these critiques, the majority commend the breakfast for its quality and variety, making it a generally positive aspect of the stay at Mercure Vichy Thermalia.
The dining experience at Mercure Vichy Thermalia has garnered mixed reviews. On a positive note, guests frequently commend the friendly staff and highlight the atmosphere of dining on the terrace. The Bistro and the Brasserie des Dômes received particular praise for their refined, flavorful and beautifully presented cuisine. Many found the meals to be very tasty, noting the good value for money, especially at Les Dômes restaurant which was described as very good and good value for money.
However, there were some criticisms. Several reviewers expressed disappointment with the overall quality, describing it as mediocre with limited options akin to cafeteria-style dining. Some felt the food did not meet their expectations, particularly mentioning the absence of the chef impacting meal quality. The restaurant also faced logistical issues with instances of it closing early or not offering dinner services in the evening.
Despite these setbacks, the quality of dishes and the accommodating, friendly staff in the restaurant were often highlighted. The hotel’s brasserie was noted to offer gourmet options and some guests appreciated special meals prepared for events, like a triathlon. Overall, while the dining options at Mercure Vichy Thermalia have room for improvement, many guests still found their meals enjoyable and well-presented.
Mercure Vichy Thermalia offers spacious and comfortable air-conditioned rooms with many guests praising their size and the well-maintained furnishings. The bedding is frequently highlighted for its comfort, ensuring a good night's sleep. The rooms are also noted to be clean, although some guests mention that the hotel is showing signs of wear and tear. The decor and carpets are outdated and some rooms have visible stains and damage, which detracts from the overall experience.
Despite these shortcomings, rooms are generally equipped with essential amenities and provide good storage space. Guests have also found certain rooms to have pleasant views and a quiet ambiance is noted in many reviews. Some of the rooms on higher floors are described as well-equipped and spacious, adding to the comfort factor.
However, various aspects such as the absence of bathtubs, toothbrushes and shower caps in bathrooms have been a letdown for some. The air conditioning system and the overall maintenance of the building, including carpets and curtains, need significant attention to elevate the guests’ experience.
In terms of location, the hotel is well-situated, adding convenience for those exploring Vichy. A notable mention includes the recently renewed rooms which bring a refreshed feel in contrast to the otherwise dilapidated appearance of the building and common areas.
In conclusion, while Mercure Vichy Thermalia excels in providing spacious, comfortable and clean rooms, it falls short in upkeep and modernization.
Mercure Vichy Thermalia offers a consistently comfortable sleeping experience with many guest reviews highlighting their satisfaction with the bedding. Visitors frequently mention the impeccable and comfortable mattresses, praising the quality and comfort of the beds. The rooms themselves are often described as comfortable, contributing to a restful stay.
However, some reviews mention a preference for softer bedding, indicating that the mattresses may feel too firm for some guests. A few issues such as sagging mattresses, poorly made beds and the occasional lack of pillows on arrival were noted, but these appear to be isolated incidents rather than common complaints.
Overall, the consensus is that Mercure Vichy Thermalia provides excellent bedding with many guests appreciating the perfect bedding quality and ample comfort during their stay. The clean and spacious rooms, often with attractive amenities like balconies and swimming pool views, further complement the comfortable sleeping arrangements.
Mercure Vichy Thermalia shows a juxtaposition between cleanliness and areas in need of attention. While numerous reviews commend the hotel for having clean and spacious rooms and highlight the cleanliness of the bathrooms and restaurant, a glaring issue with the carpet persists. The carpets, both in the rooms and the hallways, are often described as very dirty, heavily worn and stained, which unfortunately detracts from the overall experience. Some reviews also note issues with mold in the bathrooms and dirty walls. Despite these concerns, the general cleanliness of the rooms receives positive feedback with some guests finding their rooms immaculate. However, for a more cohesive and consistent experience, the hotel would benefit from updating and maintaining its carpets and other outdated elements.
At Mercure Vichy Thermalia, the staff's professionalism and friendliness often stand out in guest reviews. From the hotel's reception to the restaurant, guests frequently highlight the warm and welcoming atmosphere created by the attentive and helpful staff. Housekeeping is noted for its kindness and efficiency, contributing to the overall positive guest experience.
Guests often appreciate the staff's dedication to service, describing them as smiling, attentive and always willing to assist. Regardless of the occasion, whether checking in, dining or seeking information at the front desk, the staff consistently earns praise for being friendly and professional.
However, a few reviews mention instances of less enthusiastic service, particularly highlighting some receptionists and restaurant staff not being very friendly or more interested in their phones. Despite this, the overall sentiment remains positive with many guests applauding the staff's effort to create a pleasant and welcoming environment.
In summary, Mercure Vichy Thermalia's staff is widely recognized for their friendliness and care, significantly enhancing the guest experience. The occasional lapses in enthusiasm don't overshadow the generally commendable service offered throughout the hotel.
Mercure Vichy Thermalia boasts a rear garden with a generally well-received swimming pool, frequently described as nice. Guests appreciate the large size of the pool, which features sunbeds and parasols in the surrounding area, providing a pleasant setting for relaxation. Despite the pool not being heated, it is presented as a good spot for daily swimming. However, some reviews note concerns such as the small size and issues with maintenance, including a yellowed liner and broken coping. The environment around the pool is described as Spartan by some, but it still remains a popular spot among visitors.
Parking at Mercure Vichy Thermalia offers a mix of options and experiences. Guests have noted the convenience of several parking facilities with choices including outdoor and underground parking, both of which are available for a fee. The public parking next to the hotel is appreciated for its accessibility and there's a sizable public parking space nearby. Some guests also found the new parking area convenient and highlighted that parking is easy and available within close proximity. Despite this, several reviewers mentioned the parking cost, describing it as an additional and sometimes expensive surcharge. The need to make separate payments for parking at the reception and the difficulty with narrow access were other points noted. However, secure paid parking was highlighted, providing peace of mind for travelers. Overall, while the parking is mostly paid, it is conveniently located and offers a sense of security for hotel guests.
Mercure Vichy Thermalia stands out as a great place to stay, whether visiting alone or with family. The hotel is noted for its friendly staff and pleasant atmosphere, making guests feel welcome and comfortable. Families, in particular, will appreciate the good quality accommodations and the lovely rooms available. While there are not many specific family facilities mentioned, the hotel does feature a kids play area, making it a good option for those traveling with children. The large garden adds to its appeal as a family-oriented hotel. Although there is a paid parking lot, the overall experience remains positive for families looking for a pleasant stay.
The Mercure Vichy Thermalia receives mixed reviews regarding its four-star rating and facilities. While some guests have noted that the hotel aligns with the quality standards expected from a 4-star establishment in the Accord group, many others feel that it falls short of this mark. Overall, there is a consensus that the hotel does not quite match the expectations set by its rating. Several reviewers highlight issues such as outdated facilities and a lack of professionalism from staff with specific mentions of rude and unhelpful receptionists. Additionally, the amenities like the swimming pool and parking do not seem to satisfy the guests with some describing the pool as tiny and the parking as overly expensive. Though breakfast quality has not been negatively highlighted, the overall services and atmosphere do not live up to what one would expect from a four-star hotel. Guests suggest that the hotel requires significant improvements to meet its designated rating.
The outdoor pool at Mercure Vichy Thermalia has received mixed reviews with many guests appreciating its positive aspects. The pool is described as lovely and nice and its cleanliness stands out. The large pool offers ample space for relaxation, contributing to the overall calm atmosphere which guests also enjoy on the terrace during breakfast or from the balcony on the fifth floor. However, there have been notes about the pool being under construction or missing at times, which might affect availability. Despite this, the pool remains a highlight for those seeking a serene and enjoyable swimming experience during their stay.
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Location
The hotel is described as exceptionally well-placed, allowing visitors to easily reach downtown amenities on foot while still being tucked away enough to ensure a peaceful stay. Guests often highlight the easy access to parking facilities, making it a hassle-free experience for those traveling by car. The surrounding area is appreciated for its quiet, yet central, setting which offers both relaxation and convenience.
Overall, the central positioning of Mercure Vichy Thermalia makes it a favored spot for travelers looking to immerse themselves in the charm of Vichy with everything from historical landmarks to leisure activities within arm’s reach.
Breakfast
A highlight for many is the ability to cook their own eggs and the availability of local specialties such as Saint Nectaire cheese and Auvergne ham. The breakfast is described as very good, great and perfect on multiple occasions, contributing to a pleasant start to the day.
However, some guests find the breakfast lacking in diversity and mentioned that certain basics were missing. There's a sentiment that the breakfast can be quite expensive for what is offered with a few reviews pointing out that it doesn't always match the high price tag. Despite these critiques, the majority commend the breakfast for its quality and variety, making it a generally positive aspect of the stay at Mercure Vichy Thermalia.
Dinner
However, there were some criticisms. Several reviewers expressed disappointment with the overall quality, describing it as mediocre with limited options akin to cafeteria-style dining. Some felt the food did not meet their expectations, particularly mentioning the absence of the chef impacting meal quality. The restaurant also faced logistical issues with instances of it closing early or not offering dinner services in the evening.
Despite these setbacks, the quality of dishes and the accommodating, friendly staff in the restaurant were often highlighted. The hotel’s brasserie was noted to offer gourmet options and some guests appreciated special meals prepared for events, like a triathlon. Overall, while the dining options at Mercure Vichy Thermalia have room for improvement, many guests still found their meals enjoyable and well-presented.
Rooms
Despite these shortcomings, rooms are generally equipped with essential amenities and provide good storage space. Guests have also found certain rooms to have pleasant views and a quiet ambiance is noted in many reviews. Some of the rooms on higher floors are described as well-equipped and spacious, adding to the comfort factor.
However, various aspects such as the absence of bathtubs, toothbrushes and shower caps in bathrooms have been a letdown for some. The air conditioning system and the overall maintenance of the building, including carpets and curtains, need significant attention to elevate the guests’ experience.
In terms of location, the hotel is well-situated, adding convenience for those exploring Vichy. A notable mention includes the recently renewed rooms which bring a refreshed feel in contrast to the otherwise dilapidated appearance of the building and common areas.
In conclusion, while Mercure Vichy Thermalia excels in providing spacious, comfortable and clean rooms, it falls short in upkeep and modernization.
Beds
However, some reviews mention a preference for softer bedding, indicating that the mattresses may feel too firm for some guests. A few issues such as sagging mattresses, poorly made beds and the occasional lack of pillows on arrival were noted, but these appear to be isolated incidents rather than common complaints.
Overall, the consensus is that Mercure Vichy Thermalia provides excellent bedding with many guests appreciating the perfect bedding quality and ample comfort during their stay. The clean and spacious rooms, often with attractive amenities like balconies and swimming pool views, further complement the comfortable sleeping arrangements.
Cleanliness
Staff
Guests often appreciate the staff's dedication to service, describing them as smiling, attentive and always willing to assist. Regardless of the occasion, whether checking in, dining or seeking information at the front desk, the staff consistently earns praise for being friendly and professional.
However, a few reviews mention instances of less enthusiastic service, particularly highlighting some receptionists and restaurant staff not being very friendly or more interested in their phones. Despite this, the overall sentiment remains positive with many guests applauding the staff's effort to create a pleasant and welcoming environment.
In summary, Mercure Vichy Thermalia's staff is widely recognized for their friendliness and care, significantly enhancing the guest experience. The occasional lapses in enthusiasm don't overshadow the generally commendable service offered throughout the hotel.
Pool
Parking
Family
4 Star
Outdoor Pool
No, Mercure Vichy Thermalia doesn't have any pool.
Yes, a spa is available at Mercure Vichy Thermalia.
Yes, Mercure Vichy Thermalia welcomes dogs.
No, parking facilities aren't available at Mercure Vichy Thermalia.
No, Mercure Vichy Thermalia doesn't have a gym.
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