Victoria, 412 Quebec Street48.420815,-123.374135(Show on Map)
7.9
Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Best Western PLUS Inner Harbour Hotel is an excellent choice for those looking to explore Victoria, thanks to its prime location near the inner harbour, downtown and various attractions like Miniature World, Victoria BC Museum and IMAX. Guests appreciate the convenience of being able to walk to tourist spots, shops, dining options and the ferry station. The hotel offers stunning views, particularly from harbour-view rooms and its tranquil surroundings enhance the overall experience. Amenities like breakfast and secure parking add to the convenience and comfort of staying here, making the location unbeatable for a memorable stay.
Breakfast at the hotel is favorably viewed with many guests enjoying the variety of options, including gluten-free choices and a selection of hot dishes, pancakes and coffee. Although the room can become crowded and the menu repetitive over multiple days, the clean and well-maintained breakfast area generally leaves a positive impression.
The rooms receive consistent praise for their spaciousness and cleanliness. The inclusion of kitchenettes or full kitchens makes the accommodations more homey and balconies provide lovely views of the harbor or park. Despite some reports of noise due to thin walls, the comfortable beds and well-designed layouts contribute to a restful stay. Occasional cleanliness issues have been noted, although many guests describe the rooms as immaculate and well-maintained.
The staff at Best Western PLUS Inner Harbour Hotel significantly enhance the guest experience through their friendliness, attentiveness and helpfulness. They create a welcoming atmosphere with many guests specifically praising individual staff members for their excellent service and adherence to Covid protocols.
The pool area, though seasonally affected and occasionally closed, is generally appreciated for its cleanliness and suitability for families. However, it can be small with limited hours and inconsistent heating.
Parking is secure and convenient with an underground gated parking lot, although it comes with an additional fee and may be challenging for larger vehicles. Some guests find cost reasonable, while others mention available free parking nearby.
In conclusion, the Best Western PLUS Inner Harbour Hotel offers a prime location, friendly staff, comfortable accommodations and a generally positive breakfast experience, despite some minor drawbacks related to parking costs, occasional noise and pool availability.
Categories
Honeymoon
Offers a convenient central location just steps from the Inner Harbour, providing easy access for couples to explore downtown Victoria's attractions, shops, and restaurants.
Family
This hotel offers family-friendly accommodations and an indoor pool. Its location is convenient for exploring the Inner Harbour and nearby attractions.
Pool
This hotel features a year-round pool with glass doors that can open to the sun. It also has a hot tub and sauna for relaxation.
Heated Pool
Outdoor Pool
Business
The Best Western PLUS Inner Harbour Hotel offers a convenient location and amenities for business travelers. It provides easy access to the Inner Harbour and downtown Victoria. The hotel includes services suitable for business stays.
3 Star
This hotel is conveniently located near the Inner Harbour and offers comfortable rooms and a range of amenities. It is a good base for exploring the city. The hotel also offers budget options.
Parking
Sustainability Journey
Gym
Outdoor Pool
Heated Pool
Room Types
King Room with Patio - Non smokingThis room is located on ground floor and offers a patio. Other features include: king bed, private patio, mini-fridge, microwave, free WiFi, 37" LCD TV and DVD player, and electronic safe.
We are unable to accommodate a cot in this room.
King Room with Park View with Balcony - Non smokingThis corner studio overlooks the hotel garden and park. Other features include: king bed, private balcony, separate eating area, mini-fridge, microwave, WiFi, 37" LCD TV and DVD player, and electronic safe.
Please note, kitchen facilities are available for an extra $15.00 plus tax per stay
We are unable to accommodate a cot in this room.
Queen Room with Park View with Balcony - Non smokingThis room overlooks the hotel garden and park. Other features include: queen bed, private balcony, separate eating area, mini-fridge, microwave, WiFi, 37" LCD TV and DVD player, and electronic safe.
Please note, kitchen facilities are available for an extra $15.00 plus tax per stay
We are unable to accommodate a cot in this room.
Queen Room with Two Queen Beds with Park View with Balcony - Non smokingThis room overlooks the hotel garden and park. Other features include: private balcony, separate eating area, mini-fridge, microwave, WiFi, 37" LCD TV and DVD player, and electronic safe.
We are unable to accommodate a cot in this room.
Deluxe One-Bedroom Queen Suite with Kitchenette - Non smokingThe one bedroom suite has a queen bed in the bedroom, a double-size sofa bed in the living room. It features: kitchenette, balcony, WiFi, two LCD TVs, DVD player, electronic safe, jetted tub and bathrobes. The suite is South facing with a residential view.
Please note, cots can be added at an extra fee.
King Room with Partial Harbour View with BalconyPark and partial harbour views are available in this studio located on the upper floors. It features one king bed, private balcony, separate eating area, mini-fridge, microwave, free WiFi, 37" TV and DVD player, and electronic safe.
Please note, kitchen facilities are available for an extra $15.00 plus tax per stay
We are unable to accommodate a cot in this room.
King Room with Sofa Bed - Non SmokingThis room overlooks the residential side of the hotel and features: one king bed, one double sofa bed, separate eating area, mini-fridge, microwave, 37" LCD TV.
Please note, kitchen facilities are available for an extra $15.00 plus tax per stay
We are unable to accommodate a cot in this room.
One-Bedroom Suite with Harbour ViewLocated on the top floor with views of the Inner Harbour and Olympic Mountains, this suite features vaulted ceilings in the living and dining rooms, large patio, fireplace, kitchen, jetted tub, DVD player, electronic safe, and WiFi.A king bed is located in the bedroom are a queen-size sofa bed in the living room.
Two-Bedroom Suite with Harbour ViewLocated on the top floor with views of the Inner Harbour and Olympic Mountains, this suite features two bedrooms and queen-size sofa bed in the living room, two bathrooms, a large patio, fireplace, kitchen, jetted tub, DVD player, electronic safe, and WiFi.
Queen Room with Partial Harbour View with Balcony - Non smokingPark and partial harbour views are available in this room located on the upper floors and overlooks the garden. It features one queen bed, private balcony, separate eating area, mini-fridge, microwave, free WiFi, 37" TV and DVD player, and electronic safe.
Please note, kitchen facilities are available for an extra $15.00 plus tax per stay
We are unable to accommodate a cot in this room.
Queen Room with Two Queen Beds with Partial Harbour View and BalconyPartial harbour views are available from this upper floor room, featuring 2 queen beds, a kitchenette, balcony, separate eating area, mini-refrigerator, microwave, 37” LCD TV and DVD player, and electronic safe. Free WiFi is available.
We are unable to accommodate a cot in this room.
Please note, kitchen facilities are available for an extra $15.00 plus tax per stay
Queen Room with Two Queen Beds with Balcony - Non smokingThis room overlooks the residential side of the hotel, this room features a kitchenette, balcony, separate eating area, mini-refrigerator, microwave, 37” LCD TV and DVD player, and electronic safe. Free WiFi is available.
Please note, kitchen facilities are available for an extra CAD $15 plus tax per stay
We are unable to accommodate a cot in this room.
King Room with Ground Floor Patio and Garden View - Non SmokingPlease note, this room is located on ground floor with patio.
Please note, kitchen facilities are available for an extra $15.00 plus tax per stay
We are unable to accommodate a cot in this room.
Suite with Double Bed and Sofa Bed - KitchenetteThe kitchenette has a refrigerator, a microwave and a tea and coffee maker. The quadruple room features a safe deposit box. The unit has 2 beds.
Queen Room - Non-SmokingThe double room features a tea and coffee maker and a safe deposit box. The unit has 1 bed.
King Room with KitchenetteThe kitchenette is equipped with a refrigerator, a microwave and a tea and coffee maker. The double room provides a safe deposit box. The unit offers 1 bed.
Guest Reviews
7.9
Good
Review Summaries
Location
Nestled in a peaceful yet prime spot, Best Western PLUS Inner Harbour Hotel offers an excellent location that is ideal for exploring Victoria on foot. Guests rave about its close proximity to the inner harbour, downtown shopping and dining options. The location is described as central and perfect for accessing all of Victoria’s attractions, including tourist spots like Miniature World, Victoria BC Museum and IMAX. Situated near the ferry station and Parliament, it offers scenic walks and stunning views, particularly from rooms with a harbour view. The hotel's surroundings are quiet, enhancing the enjoyment of strolls around the area, making it a convenient choice for visitors looking to immerse themselves in the sights and sounds of Victoria. The inclusion of amenities like breakfast and secure parking adds to the convenience and comfort of staying here. Overall, the consensus is clear: the location is unbeatable for a memorable stay in Victoria.
Breakfast
The breakfast at Best Western PLUS Inner Harbour Hotel receives mostly positive comments from guests. Many appreciated the variety of choices and the inclusion of gluten-free options. The breakfast room was noted to be clean and generally well-maintained. Complimentary breakfast is included with a stay and travelers often described it as very good with a good selection of hot dishes, pancakes and great coffee. Guests mentioned the breakfast options as being plentiful and delicious, making the morning meal a highlight for many.
However, there were some downsides. The breakfast room frequently became overcrowded, making it difficult for guests to find seating. A lack of variety over multiple days, particularly for those with dietary restrictions like vegetarians, was a common critique. Some guests found the offerings to be basic and repetitive, suggesting a need for more dynamic menu changes. Additionally, a few described the breakfast staff as unapproachable and the room too hot and messy at times.
Despite these minor drawbacks, the breakfast experience at the Best Western PLUS Inner Harbour Hotel is generally viewed favorably with many guests enjoying the hearty start to their day.
Rooms
The rooms at the Best Western PLUS Inner Harbour Hotel are consistently praised for their spaciousness and cleanliness. Many guests highlight the convenience of having a kitchenette or full kitchen in their rooms, which adds a homey touch. The balconies, where available, provide lovely views of the harbor or the park, enhancing the overall experience. Comfortable beds and good room layouts contribute to a restful stay. Despite the rooms being somewhat dated, they remain clean and tidy with well-designed spaces that cater to various needs. Noise from adjacent rooms can be an issue due to thin walls and doors, but the overall comfort and practicality of the accommodations generally leave a positive impression. The quiet and convenient location in Victoria, along with lovely staff, further contribute to a pleasant stay at the hotel.
Beds
Guests at the Best Western PLUS Inner Harbour Hotel have shared a range of experiences regarding the beds. Most reviews highlight the comfort of the beds with many guests describing the beds and bedding as very comfortable and super comfy. Several comments emphasize the softness and coziness of the beds and the pillows also received favorable mentions for their comfort. Cleanliness of the rooms bolstered the overall positive impressions.
However, not all feedback was entirely positive. There were a few remarks about specific beds being too soft or even squeaky and some guests found the mattresses lumpy or dreadful. Despite these few negative notes, the prevailing sentiment reflects satisfaction with the beds, ensuring a good night's rest for most visitors.
Cleanliness
The Best Western PLUS Inner Harbour Hotel received mixed reviews concerning its cleanliness. Positive feedback highlights that many guests found the hotel very clean with some describing it as immaculate, spotless and well-maintained. Guests appreciated the cleanliness of both the rooms and the facilities, which contributed to a comfortable stay. The hotel was commended for providing clean bedding and towels and maintaining a tidy environment. Reviews also mentioned the clean and decent rooms available at a reasonable price and the friendly staff adding to the overall positive impression.
However, some guests raised concerns about the hotel’s cleanliness. Instances of overlooked cleaning were pointed out, such as finding food behind chairs and under beds, mould in the bathtub and an unsatisfactory level of general room cleanliness. Complaints about a mildew smell and the presence of pests in the bathrooms were also noted. The cleaning staff was also reported to be disruptive in the mornings. Despite these issues, many reviews emphasized that the hotel is generally clean, though some rooms may require renovations to maintain high standards consistently.
Staff
The Best Western PLUS Inner Harbour Hotel boasts an outstanding team that significantly enhances the guest experience. The staff is frequently described as friendly, attentive and helpful, consistently earning praise for their excellent service. Many guests highlight the staff's kindness and willingness to assist, creating a welcoming atmosphere throughout the hotel. The reception and dining areas particularly stand out with staff described as very nice and ready to cater to guests' needs.
Positive mentions frequently note the welcoming nature of the hotel team, including specific acknowledgments of individuals like Bryan, who left a fantastic impression. The dedication to guest service is evident with staff noted for their excellent attention and readiness to make each stay pleasant. Additionally, the adherence to stringent Covid protocols by the staff adds a layer of comfort and safety for visitors.
However, there are occasional mentions of less positive experiences. Some guests found a few reception staff members disinterested or lacking local knowledge, which detracted from their experience. There were also isolated incidents of staff members displaying impatience during interactions.
Despite these few drawbacks, the overall consensus is that the staff at the Best Western PLUS Inner Harbour Hotel provides excellent, friendly and helpful service, significantly contributing to a comfortable and enjoyable stay.
Pool
Guests at the Best Western PLUS Inner Harbour Hotel have had mixed experiences with the hotel's pool. Many highlight its nice, clean outdoor area and praise its suitability for a quick refresh. Families, in particular, have enjoyed the pool and hot tub with kids appreciative of the great slide. The pool catching the sun in the afternoon also adds to its appeal. Despite these positives, several reviews mention that the pool is small and often closed, possibly due to its seasonal nature. Some guests were disappointed with its limited operating hours and temperature, noting that it wasn't consistently heated. The whirlpool's option to be booked on an hourly basis is a convenient feature for those looking to unwind.
Parking
Guests at the Best Western PLUS Inner Harbour Hotel generally find the parking to be secure and convenient with an underground and gated parking lot available on-site. Despite the added assurance of security, the parking does come with a fee, typically around $12-$15 per day. Some guests find the cost reasonable given the safety of the parking area, although a few were surprised by the additional charge. The parking lot may pose challenges for larger vehicles such as trucks, as the spaces are more suited for smaller cars. While some travelers mention the necessity of paying extra for parking, a few have noted that free parking can be found on the nearby streets. The location of the hotel also adds to the convenience, contributing positively to overall guest satisfaction. However, it is worth noting that guests should be prepared for these additional parking charges during their stay.
FAQ
Yes, Best Western PLUS Inner Harbour Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Best Western PLUS Inner Harbour Hotel.
No, Best Western PLUS Inner Harbour Hotel doesn't allow dogs.
Yes, parking facilities are available at Best Western PLUS Inner Harbour Hotel.
Yes, Best Western PLUS Inner Harbour Hotel has a gym.
