Victoria, 1850 Douglas Street48.430904,-123.364752(Show on Map)
6.1
Rated
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Island Travel Inn in Victoria enjoys high praise for its prime location, making it an ideal base for exploring downtown attractions such as the Inner Harbor, Parliament buildings and Chinatown. Proximity to public transport, free parking and essential amenities like shops and restaurants add great convenience for visitors. The location is a standout feature, providing ease of access and enhancing the overall travel experience.
The staff at Island Travel Inn receive generally positive reviews, often praised for their friendliness, helpfulness and professionalism. Several specific personnel are highlighted for their exceptional service, contributing significantly to a pleasant stay. Although there are occasional reports of rudeness and inconsistencies, the overall sentiment leans towards a commendable level of service and assistance.
While the hotel does not offer breakfast, its central location ensures guests have easy access to numerous nearby cafes and restaurants. The rooms are spacious and affordably priced, featuring King-sized beds, refrigerators, microwaves and even jacuzzis in some units. However, the condition of the rooms often falls short of expectations. The decor and furniture are outdated and recurring issues such as cleanliness concerns, noise disturbances and broken fixtures are highlighted.
Cleanliness reviews are mixed with guests noting both fairly clean rooms and significant hygiene issues. Moldy bathrooms, dirty floors and dusty surfaces are common complaints. Despite the cleaning staff's efforts, a thorough deep cleaning and better maintenance could improve guest satisfaction.
The Inn also provides amenities like free WiFi, which, though mentioned as beneficial by a few guests, generally suffers from inconsistent connectivity. Free and secure parking is a frequent highlight, appreciated for its convenience and safety, despite occasional issues with cleanliness and full capacity.
For families, Island Travel Inn is suitable with rooms that can accommodate larger groups, although some areas like housekeeping services and certain amenities require improvement. The hotel's downtown position makes it appealing for those interested in the local nightlife with a variety of restaurants, bars and cafes within walking distance. However, this comes with the downside of nighttime noise and a sometimes dodgy surrounding area.
The hotel's beds receive mixed reviews with many guests finding them comfortable and clean. However, there are notable complaints about bed quality and maintenance, such as hard or soft mattresses and cleanliness issues.
As a three-star hotel, Island Travel Inn provides a budget-friendly, no-frills stay that aligns with the expectations of economical travelers. While certain aspects like room conditions and WiFi require updates, the combination of a central location, reasonable pricing and essential amenities make it a practical choice. For business travelers, it offers convenience and essential amenities, though addressing noise and towel provisions would enhance the overall experience.
In summary, Island Travel Inn is well-regarded for its location and friendly staff, making it a practical and affordable choice for travelers prioritizing convenience over luxury. Improvements in cleanliness, room condition and WiFi reliability could further elevate guest satisfaction.
Categories
Nightlife
Island Travel Inn, located on Douglas Street, offers proximity to transportation and is a short distance from downtown Victoria's nightlife. It serves as a convenient base for exploring the city's entertainment options.
3 Star
This inn offers affordable accommodations in Victoria. It provides essential amenities for a comfortable stay. The inn is a budget-friendly option for travelers.
Family
Business
Parking
Room Types
King Room with Two King BedsFree Wi-Fi and cable TV are included in this room. Tea and coffee making facilities are provided.
King RoomFree Wi-Fi and cable TV are included in this room. Tea and coffee making facilities are provided.
Guest Reviews
6.1
Rated
Review Summaries
Location
The Island Travel Inn receives high praise for its prime location in Victoria. Guests consistently highlight its central positioning, making it incredibly convenient for exploring downtown and nearby tourist attractions on foot. The proximity to essential amenities such as the harbor, Save-on-Foods Memorial Center, Chinatown and a plethora of shops, restaurants and cafes adds great value to the stay.
Many visitors appreciate the ease of access to public transport and free parking, which makes traveling around the city hassle-free. The Inn's strategic location allows guests to visit popular sites like the Inner Harbor, Parliament buildings and local markets without needing a car. It’s situated in a spot that provides easy and short walks to most attractions, including various concert venues and tourist spots. Despite a few mentions of a rough surrounding area, the convenience and accessibility of Island Travel Inn's location are repeatedly lauded.
Overall, the location offers both convenience and ease, making it an excellent base for sightseeing and attending events in Victoria.
Breakfast
Island Travel Inn does not provide breakfast facilities, leaving guests without the option to start their day with a meal at the hotel. Several guests noted the absence of breakfast options, expressing a desire for at least a light morning meal. While some travelers mentioned they were not informed about breakfast availability, the consistent theme across reviews is the lack of any breakfast service.
Rooms
Situated in a convenient location next to Chinatown and a short walk to the city center, Island Travel Inn offers affordably priced accommodations with spacious rooms. The large rooms are a highlight, boasting King size beds, refrigerators, microwaves and even a jacuzzi in some units. Despite the ample space and fundamental amenities, the condition of the rooms leaves much to be desired. The decor and furniture are significantly outdated with frequent mentions of antique pieces and broken fixtures.
Cleanliness is another major concern with many rooms described as dirty or needing a thorough deep clean. This includes grimy bathtubs, moldy bathroom tiles and dusty surfaces. Additionally, some guests reported unpleasant odors, such as mustiness or stale smells. Noise is also an issue with limited soundproofing, resulting in disturbances from both inside and outside the facility.
Several reviews noted that the rooms appeared dark due to inadequate lighting and there were instances of broken appliances such as TVs and coffee machines. While some guests found the rooms to meet basic needs or were satisfied at a surface level, the general consensus highlights a need for significant updates and better maintenance.
For travelers prioritizing budget and location over luxury and modern amenities, Island Travel Inn can serve as a functional base. However, potential guests should be prepared for the trade-offs in cleanliness, noise and the overall condition of the facilities.
Beds
Island Travel Inn's guest reviews on their beds present a mixed picture. Many guests appreciated the comfort, noting the beds were comfortable, big and provided a cozy sleeping experience. Cleanliness was frequently affirmed with beds and bed linen often described as clean and well-maintained. Several praise entries highlighted the spaciousness and comfort of king-size beds specifically.
However, there were also notable complaints. Some guests found the mattresses and pillows too soft, while others described the beds as extremely hard or uncomfortable. Issues such as stained bed sheets, collapsed beds and broken bed frames were mentioned sporadically. Additionally, some reviews pointed to overall cleanliness being inconsistent with concerns about dirty linen, untouched bed dust and even reports of beds having remnants of the previous occupants.
In summary, while many guests found the beds at Island Travel Inn to be clean and comfortable, there were substantial criticisms about bed quality and maintenance that future visitors might want to consider.
Cleanliness
Island Travel Inn has garnered mixed reviews regarding its cleanliness with a significant number of guests pointing out various concerns. Despite the hotel's older building being generally clean, many visitors have highlighted areas that require improvement. Guests acknowledged that some rooms appeared fairly clean and didn’t emit unpleasant odors and there were instances of clean sheets provided.
However, multiple reviews mentioned serious hygiene issues, such as moldy bathrooms, dirty floors, stained linens and uncleaned surfaces in rooms and common areas. Reports of mold in various spots, dirty curtains and dust accumulation were recurrent complaints. Additionally, some guests noted the presence of cockroaches and even mice, which significantly detracted from their stay. The bathrooms particularly seemed to need a more thorough cleaning routine, as described by numerous reviews.
The hotel's overall condition was described as worn-out with dated and damaged furniture and fixtures. Maintenance issues like broken showers, draining problems and malfunctioning air conditioning units were frequently mentioned. Many guests encountered unpleasant odors in their rooms and throughout the hotel, adding to the discomfort.
Although the cleaning staff was noted for making efforts to keep the rooms clean as much as possible, deep cleaning and updated maintenance seem to be needed to meet guests' expectations more consistently. For budget-conscious travelers, the hotel might still be considered serviceable, provided they are prepared for potential cleanliness shortcomings.
Staff
At Island Travel Inn, the staff draws mixed reviews, but the general sentiment leans positively. The front desk team is frequently praised for their friendliness, helpfulness and welcoming attitude. Guests highlight the professionalism and efficiency of specific staff members, such as the gatekeeper James and the cleaner Mr. Sami, underscoring their organized and respectful nature. The front desk personnel often receive commendations for being accommodating and promptly addressing heating needs, fixing televisions and providing detailed information about the local area.
Several guests found the morning and evening staff friendly and professional with some specific mentions of exceptional service. Check-ins are noted to be informative and courteous, contributing to an overall pleasant experience. Many visitors appreciated the effort of the housekeeping staff for routine room service, daily cleaning and attentiveness throughout their stay.
However, not all feedback is glowing. A number of guests reported issues with customer service, pointing out instances of rudeness and a lack of immediate assistance. Some travelers encountered difficulties with early check-ins and getting timely responses from management. The availability of the front desk staff also seemed inconsistent and a couple of reviewers recounted negative interactions upon being locked out of their rooms. Furthermore, technical issues like out-of-order guest computers were noted.
In summary, while Island Travel Inn's staff overall garners accolades for friendliness and helpfulness, there are notable areas for improvement in customer service and operational efficiency. The positive interactions, particularly with specific personnel, contribute significantly to the guest experience, although inconsistencies remain a point of concern.
Wi-Fi
Island Travel Inn offers a variety of experiences for guests, but its WiFi service seems to be an area that requires significant improvement. While a few guests noted that the WiFi was good, these instances were rare and usually highlighted in comparison to generally low expectations. The overall consensus points to a weak and unreliable connection throughout the property with particular difficulties reported on the third floor. Some guests mentioned intermittent connectivity and slow internet speeds, while several others encountered complete lack of service in their rooms. It appears that enhancements to the WiFi signal and network stability could greatly benefit future visitors seeking a reliable internet connection during their stay.
Parking
Guests have shared mostly positive feedback regarding the parking facilities at Island Travel Inn. Numerous reviews mention the free parking as a significant perk with additional compliments about the availability and convenience of the on-site parking spaces. Many guests appreciated the secured underground parking, highlighting its added layer of safety. There were also mentions of the parking being spacious and easy to access, further enhancing the overall experience.
However, there were some concerns. A few guests noted that the parking area was occasionally full and not always clean. There were also isolated incidents of the parking keycard access not working properly. Despite these few setbacks, the security of the parking facility was consistently praised, making it a convenient and reassuring option for those staying at the hotel.
Family
Island Travel Inn offers a family-friendly environment that can comfortably accommodate families, as indicated by guests who mentioned that the rooms fit families of five and that there are family rooms available. The hotel provides a welcoming atmosphere suitable for families with a focus on creating a space where everyone can feel at home. Despite the positive family-friendly environment, there are some areas for improvement. Guests noted issues with housekeeping services, such as no cleaning service for two consecutive days and a lack of sufficient towels for a family of four. Additionally, there were comments about certain amenities and conditions, like the need for a fridge for drinks and lamps being in disrepair. While the presence of a neighboring homeless hotel was mentioned, it appears the core experience for families staying at Island Travel Inn remains primarily positive, though some enhancements could certainly improve the stay.
Nightlife
Island Travel Inn is well-situated for those looking to explore the local nightlife. Guests frequently highlighted the convenience of having numerous restaurants, bars and cafes within walking distance. This proximity allows visitors to immerse themselves in the vibrant activity that the area has to offer, from bustling restaurants to lively bars and discos. Additionally, the hotel is only a 10-minute walk from the city center and harbor, offering easy access to a range of shops and breweries.
However, the hotel's downtown location comes with some downsides. Guests have reported frequent noise at night, both from the streets and inside the hallways. The area is described by some as dodgy with particular mention of nocturnal disturbances from local individuals. Nightly curfews are also noted as a consideration for those sensitive to evening noise. Overall, while the area offers rich nightlife options, potential visitors should be prepared for an energetic and sometimes noisy environment.
3 Star
Island Travel Inn offers a budget-friendly, three-star experience in the downtown area. The hotel stands out with good value for money, making it an appealing choice for price-conscious and short-stay travelers. The rates are competitively priced, aligning well with the expectations for an economical stay.
The location is advantageous, particularly for those in town for business or who enjoy walking to nearby attractions. Guests frequently highlight the secure and free parking as a convenient feature. The rooms, while clean, exhibit varying degrees of wear and tear, indicating that the building is older and could benefit from some updates.
Despite room for improvement and certain elements not quite meeting a full three-star standard, the overall experience remains acceptable for guests looking for basic, no-frills accommodation. The combination of a central location, reasonable pricing and essential amenities make it a practical choice for a quick and affordable stay.
Business
Island Travel Inn presents itself as a suitable option for business travelers, particularly those on short trips or needing conveniences close at hand. Guests have noted the hotel's efficient check-in process, which streamlines their arrival and departure. The organized and friendly presence of gatekeeper James is another highlight, offering a welcoming touch and helpful information.
The location is ideal for those needing to stay near breweries and various business hubs, which adds to its appeal for working professionals. Additionally, the proximity to key areas makes it accessible for walking, reducing the need for transport.
Cleanliness and disinfection protocols meet guest expectations, which is crucial for any stay, especially business-related ones. Great referrals and positive word-of-mouth are also noted, adding to its credibility among other business travelers.
However, there is room for improvement in certain areas. Noise in the hallways and limited towel provisions could be addressed to enhance overall guest satisfaction. Despite these minor shortcomings, Island Travel Inn remains a practical choice for business stays, offering essential amenities and a responsive staff.
FAQ
No, Island Travel Inn doesn't have any pool.
No, a spa isn't available at Island Travel Inn.
No, Island Travel Inn doesn't allow dogs.
Yes, parking facilities are available at Island Travel Inn.
