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Summary of reviewsB&B HOTEL Saint-Etienne La Terrasse is a strategic and practical option for travelers, particularly those in transit or looking for easy access to highways and public transportation. The hotel is conveniently located near the motorway, tramway, shopping area, restaurants and the exhibition center, making it a good value for those needing a quick stay or a break during a long journey. Guests appreciate the quiet environment, free parking and ease of finding the hotel, despite some noise from traffic and other guests.
The breakfast receives mixed reviews, but many guests praise its hearty, generous offerings, including fresh croissants, bread, scrambled eggs and bacon. The buffet breakfast is commended for its variety and value. Friendly and attentive breakfast staff further enhance the experience, despite some concerns about the small dining room and the need for more savory options.
Guest feedback on the rooms is mixed. Many appreciate the cleanliness, comfort and well-equipped nature of the rooms with family rooms receiving specific praise for their spaciousness. However, some guests find the rooms small, bathrooms awkwardly designed and noise insulation lacking. There are also mentions of cigarette smells and outdated furnishings.
Cleanliness reviews are also mixed. While many find the rooms clean and comfortable, there are recurring issues with dirty carpets, bad odors and maintenance problems. However, recent renovations and the friendly, welcoming staff contribute to a generally positive impression.
The staff at B&B HOTEL Saint-Etienne La Terrasse receive high praise for their exceptional service. Guests consistently mention the warm and friendly welcome they receive with the team described as attentive, professional and accommodating. This positive atmosphere significantly contributes to an enjoyable stay.
The Wi-Fi service is provided for free but has mixed reviews regarding its performance. Guests face issues with weak and unreliable connections, especially on the second floor.
Parking facilities receive positive feedback for secure, free and accessible parking, providing peace of mind for travelers. Despite occasional full capacity, parking is generally manageable and convenient.
The hotel is noted for being family-friendly with well-designed family rooms and a welcoming staff. Although there are minor safety and heat concerns in the mezzanine area, the overall environment is accommodating for families with children.
The beds generally receive high praise for their comfort and quality, contributing to a restful night's sleep. Despite a few mentions of hard mattresses, most guests find the bedding comfortable and suitable for a stopover.
Accessibility is somewhat mixed. The hotel is clean and welcoming with easy access, but certain areas like bathrooms and the lack of an elevator pose challenges for guests with disabilities or heavy luggage.
Overall, B&B HOTEL Saint-Etienne La Terrasse offers a practical, value-for-money option with good amenities and a dedicated staff, making it suitable for travelers on the move. Its strategic location, comfortable beds and commendable breakfast options make it a reliable choice despite some room for improvement in cleanliness and Wi-Fi stability. Show more
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Hotel Taking Steps Towards Sustainability
The hotel emphasizes sustainability in its breakfast offerings by focusing on 'made in France' ingredients and quality produce. It has also received an 'Eco-friendliness' rating of 7.6/10 from guests, indicating a level of commitment to green practices.
Dog Friendly Hotel
This hotel is tagged as dog-friendly. It offers practical and pet-friendly accommodations, ensuring a comfortable experience for guests and their canine companions.
Hotel with Free Wi-Fi
As a B&B hotel, it includes free Wi-Fi, catering to guests who require connectivity. The location in Villars offers accessibility and convenience.
Hotel with Parking
Parking is available at this hotel for guests.
Cheap Hotel
This B&B HOTEL provides simple accommodations. It is designed for travelers seeking cost-effective lodging.
Family Friendly Hotel
Accessible Hotel
Room Types
Double Room - Non-Smoking This air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
Quadruple Room - Non-SmokingThis air-conditioned quadruple room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 3 beds.
Double Room - Disability Access - Non-SmokingThis air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Double RoomThis air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Guest Reviews
7.2
Good
Location
B&B HOTEL Saint-Etienne La Terrasse presents a strategic and practical location for travelers, particularly those on transit or seeking easy access to both the highway and public transportation. The proximity to the motorway and tramway, just a short walk away, makes it a convenient choice for those needing quick passage through the area or a break during a long journey. Guests appreciated the hotel's location near a shopping area, restaurants and the exhibition center, highlighting the accessibility and variety of nearby amenities.
The quietness of the hotel, despite its location near the expressway, coupled with free parking, added to the convenience for travelers. Visitors noted that the hotel was easy to find and provided good value for the money, particularly for short stays or passing through. While there were mentions of noise from traffic and other guests, the overall feedback pointed to a pleasant stay with welcoming and attentive staff ensuring a comfortable visit. The breakfast was highlighted as a positive with good variety to meet needs.
Although situated on the outskirts, the hotel's location facilitated access to the city center and provided a calm environment for relaxation. The general sentiment was that B&B HOTEL Saint-Etienne La Terrasse offers a practical, value-for-money option with good amenities and ease of access for travelers on the move.
Breakfast
Guests at B&B HOTEL Saint-Etienne La Terrasse have varied opinions about the breakfast. Many appreciated the hearty and generous nature of the morning offerings, describing them as very good, fabulous and even impeccable. Varied breakfasts and the presence of items like fresh croissants, bread, scrambled eggs, sausages, omelettes and bacon were noted positively. The buffet breakfast is commended for its diversity and is considered good value. Friendly and attentive breakfast staff have been praised for their service.
However, some guests felt the breakfast was average with limited choices and lacking in variety. Issues such as a small dining room, insufficient chairs and some items needing constant replenishment were mentioned. A number of reviews highlighted the inconvenience of a late breakfast start time on weekends and the need for more savory options. Despite these drawbacks, many guests still found the breakfast satisfactory and highly appreciated the overall experience.
Rooms
Guests who have stayed at B&B HOTEL Saint-Etienne La Terrasse offer mixed feedback about the rooms, highlighting both positive and negative aspects. Positively, many guests appreciate the cleanliness and comfort of the rooms, often mentioning that the rooms are well-equipped with adequate amenities like televisions. The family rooms, including those with mezzanines, receive praise for being spacious and suitable for groups. Some rooms are noted for being quite large and cool, making them a comfortable stay. The bedding receives specific compliments, contributing to a restful experience.
However, there are several critiques as well. Many guests find the rooms to be small, particularly for the number of occupants or compared to their expectations. The bathrooms are frequently described as too small with specific issues like the toilet's awkward placement under the sink and mold in the shower. Some rooms suffer from a persistent cigarette smell, even in non-smoking areas. Additionally, noise insulation seems to be lacking, leading to disturbances from outside conversations. A few comments also suggest that furnishings are outdated and the cleanliness is sometimes questionable, such as with dirty carpets and duvet covers turned inside out. Despite these issues, the overall feedback on staff friendliness and the quality of breakfast remains positive.
Beds
The beds at B&B HOTEL Saint-Etienne La Terrasse generally receive high praise for their comfort and quality. Guests frequently highlight the exceptional bedding and the very good mattresses, noting that they contribute to a peaceful night's sleep. The size of the beds is appreciated with many mentioning large, comfortable bedding. For those just passing through, the beds are described as particularly suitable for a stopover, providing the necessary comfort and cleanliness for a restful night. Despite a few mentions of hard or poor-quality mattresses, the consensus is that the hotel's bedding offers a very comfortable experience. Additionally, light duvets and well-separated beds add to the overall positive impressions of the sleeping arrangements.
Cleanliness
B&B HOTEL Saint-Etienne La Terrasse earns mixed reviews when it comes to cleanliness, according to guest feedback. On the positive side, it's evident that many visitors find the rooms to be clean, comfortable and well-maintained. The hotel seems to offer good value for money for short stays with clean bathrooms and tidy spaces frequently highlighted. The bedding is also noted to be comfortable, further contributing to a satisfactory night's sleep. Guests appreciated the kind and welcoming staff, which added to the overall pleasant experience.
However, there are recurring mentions of cleanliness issues that detract from the experience. Problems such as dirty carpets, bad odors, mold in the shower ceiling and stale cigarette smoke are noted in multiple reviews. Some guests reported encountering a water leak, defective toilet flushes and other maintenance issues. The cleanliness of the hotel's surroundings and parking lot appear to be areas that need improvement, as do specific rooms that seem to have been overlooked during cleaning.
Despite the negative remarks, the hotel's recent renovation and clean, comfortable rooms are appreciated by many. The combination of good amenities and a helpful staff leaves a generally positive impression, but there's room for improvement in maintaining consistency in cleanliness standards throughout the entire property.
Staff
The B&B HOTEL Saint-Etienne La Terrasse receives high marks for its exceptional staff. Guests consistently mention the warm and friendly welcome they received upon arrival. The team, described as very attentive and professional, goes above and beyond to ensure all needs are met. Words like "kindness," "helpful," and "smiling" frequently appear in guest reviews, reflecting a positive atmosphere throughout the hotel. The reception desk staff, in particular, are noted for their competence and friendliness, making themselves readily available to assist with any requests.
Families with children also appreciate the extra attention given to their little ones, further highlighting the staff's thoughtful nature. Reviews praise the welcoming nature and dedication of all members, including the director. The person serving breakfast is also remarked upon for their pleasant demeanor. Overall, the staff's kindness and top-notch service significantly contribute to a comfortable and enjoyable stay at the hotel.
Wi-Fi
The Wi-Fi at B&B HOTEL Saint-Etienne La Terrasse comes with mixed reviews. Guests appreciate that the Wi-Fi service is provided for free, but many have highlighted issues regarding its performance. Common complaints include weak and unreliable connections with frequent interruptions and difficulties accessing the network. Specifically, the Wi-Fi on the 2nd floor has been described as non-existent. Despite these issues, the hotel provides essential connectivity, though guests may face challenges with its stability and strength.
Parking
B&B HOTEL Saint-Etienne La Terrasse receives positive feedback regarding its parking facilities. Guests appreciate the secure parking, which provides peace of mind and the ease of access to the hotel from nearby highways. The availability of free parking is considered a significant advantage, especially as some spaces even offer shade. Despite the hotel being full at times, parking is generally available, though it may require some management when the hotel is at maximum capacity. Additionally, parking nearby offers a convenient alternative. Overall, the hotel’s parking is described as large, accessible and secure with key code access, making it a practical choice for travelers.
Family
B&B HOTEL Saint-Etienne La Terrasse has received positive feedback from guests regarding its suitability for families with children. Reviews highlight the family-friendly atmosphere, noting the comfortable and well-designed family rooms, which include duplex layouts with mezzanines for children's beds. However, one review mentions a safety concern about the barrier on the mezzanine not closing properly. The air conditioning is appreciated, though it may not fully alleviate the heat in the mezzanine during summer. Guests also commend the friendly and welcoming staff, making it a pleasant experience for families. Despite a minor inconvenience during check-in, the overall environment appears to be accommodating for visitors traveling with kids.
Accessible
B&B HOTEL Saint-Etienne La Terrasse offers a mixed level of accessibility for guests with disabilities. On the plus side, the hotel is described as clean and welcoming with easy access and convenient parking available. It features design elements aimed at automatic access and overall functionality, enhancing the convenience for many visitors. However, certain areas, such as the bathroom and toilets, may not be well-suited for those with specific accessibility needs. The lack of an elevator might pose a challenge for guests with heavy luggage or mobility issues. Despite some limitations, the hotel's capacity to provide breakfast early adds a layer of convenience for guests.
No, B&B HOTEL Saint-Etienne La Terrasse doesn't have any pool.
No, a spa isn't available at B&B HOTEL Saint-Etienne La Terrasse.
Yes, B&B HOTEL Saint-Etienne La Terrasse welcomes dogs.
Yes, parking facilities are available at B&B HOTEL Saint-Etienne La Terrasse.
No, B&B HOTEL Saint-Etienne La Terrasse doesn't have a gym.