Please select your travel dates to see rates and availability
Check In
Check Out
1 room2 guests1 room, 2 guests
Info
Summary of reviewsHotel Boutique 3 Poniente receives an array of positive reviews, highlighting its exceptional location, excellent service and generally satisfactory amenities. Guests frequently praise the hotel's prime position near San Martín, Viña’s center and the beach, making it an ideal choice for those wishing to explore key areas on foot while enjoying a peaceful and tranquil neighborhood.
The staff at Hotel Boutique 3 Poniente is often commended for their kindness, attentiveness and friendly demeanor, enhancing the overall guest experience. Many visitors note that the service provided by the team is one of the best aspects of their stay with staff members willing to go the extra mile to assist with any needs.
The breakfast at the hotel is well-received, described as delicious and substantial with a variety of options. The prompt service and attentiveness of the staff add to the pleasant breakfast experience, although some guests suggest that more variety would be beneficial to avoid repetitiveness.
Guest reviews about the rooms are mixed. Positive remarks include the spaciousness and comfort of some rooms, the presence of family-friendly accommodations and necessary amenities. However, some guests note that the rooms are smaller than expected with occasional issues related to furniture quality and bed conditions. Cleanliness issues such as stained sheets and towels, dusty corners and occasional mold have also been reported.
Cleanliness in general sees varied feedback. While many guests find the rooms and facilities clean and comfortable, others suggest that more attention to detail is needed, particularly in older parts of the hotel. The tranquil environment of the hotel is appreciated, contributing to a restful stay.
A notable drawback is the limited parking availability with only two spots often occupied. Though the staff sometimes arranges alternative parking nearby, the lack of on-site parking requires guests to find other solutions, which can cause frustration.
Despite minor issues with room maintenance, parking and room size, the overall combination of excellent location, friendly staff and a comfortable setting makes Hotel Boutique 3 Poniente a highly recommended choice for travelers. Show more
Read review summaries for all categories
Categories
Hotel with Parking
This hotel offers parking and is a recommended boutique option. It provides a unique and comfortable stay.
Cheap Hotel
While labeled "Boutique," its inclusion suggests it offers good value or specific room types suitable for budget travelers.
It provides a hotel experience at a potentially accessible price.
Small Hotel
This hotel offers a boutique experience that may include personalized service and a charming atmosphere. It's located in a central area of Viña del Mar, making it a convenient and appealing option.
3-Star Hotel
Located in Viña del Mar, this boutique hotel offers a stylish and comfortable stay with personalized service. Its central location provides easy access to the city's beaches, restaurants, and attractions, making it an ideal choice for travelers seeking a blend of relaxation and urban exploration.
Family Friendly Hotel
Business Hotel
Room Types
Double Room with Extra BedOffering free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. This triple room has a minibar, flat-screen TV with cable channels, an inner courtyard view, as well as wine/champagne for guests. The unit has 2 beds.
Standard Quadruple RoomProviding free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. This quadruple room features a minibar, flat-screen TV with cable channels, city views, as well as wine/champagne for guests. The unit offers 3 beds.
Standard Double RoomFeaturing free toiletries, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. This wheelchair accessible double room has a minibar, a seating area with a flat-screen TV and a toilet with grab rails. The unit has 1 bed.
Economy Double RoomFeaturing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room features a flat-screen TV with cable channels, a seating area, a wardrobe, parquet floors as well as garden views. The unit has 1 bed.
Guest Reviews
7.8
Good
Location
Hotel Boutique 3 Poniente boasts an exceptional location that receives frequent praise from its guests. The hotel is favorably situated close to San Martín, the center of Viña, the beach and numerous dining establishments. This makes it an ideal choice for visitors looking to explore various points of interest on foot. Guests appreciate the quiet and tranquil neighborhood while also highlighting the convenience of being steps away from major avenues and the city's nightlife center.
Many reviews emphasize the excellent service provided by the staff, contributing to a pleasant and enjoyable stay. Cleanliness and a good breakfast are additional perks mentioned by guests. Overall, the proximity to key areas combined with a peaceful setting ensures that guests have access to both relaxation and vibrant city life, making Hotel Boutique 3 Poniente a highly recommended accommodation choice.
Breakfast
At Hotel Boutique 3 Poniente, the breakfast experience generally receives positive feedback with some room for improvement. Guests have found the breakfast to be delicious, very good and substantial, highlighting the complete and varied options available. It's noted that the breakfast is served promptly and the staff is attentive and efficient, adding to the overall pleasant experience. Many have appreciated the in-room breakfast service and the hotel's excellent location, which complements the dining experience. However, some reviews suggest that the breakfast could benefit from more variety and elaboration to avoid repetitiveness. While the non-buffet style is generally accepted, a few guests felt the portions were too small or lacked essentials like freshly squeezed juice and sufficient bread. Overall, while there are suggestions for enhancement, the breakfast at Hotel Boutique 3 Poniente continues to leave a mostly positive impression on its visitors.
Rooms
Hotel Boutique 3 Poniente offers a mix of experiences when it comes to their rooms. Many guests appreciated the independence and the immaculate condition of some rooms with several noting that the accommodations were spacious and comfortable. Others highlighted the excellent room and bed quality, along with the presence of necessary amenities and comfortable family rooms. However, a significant portion of reviews mentioned that many rooms were smaller than expected and photographs could be misleading. Some guests found the mattresses and beds to be in poor condition and there were complaints about furniture quality and maintenance, especially in the bathrooms. Despite the cleaning efforts, a few reviews pointed out that some rooms were not thoroughly cleaned. Given the price point, guests felt that improvements in room size and maintenance, as well as added bathroom essentials, would be beneficial. Overall, while there are positive aspects, there are notable areas for improvement in room quality and maintenance at the hotel.
Beds
Hotel Boutique 3 Poniente receives mixed feedback about its beds and overall room comfort. Many guests highlight the beds as being very comfortable, contributing positively to their stay. Some rooms are described as cozy and just the right size with necessary amenities, enhancing the comfort level.
However, there are noticeable concerns regarding the state of some mattresses with a few guests mentioning that they are in bad shape and could use replacement. Noise issues have also been noted with beds occasionally making noise and footsteps being heard from above. Additionally, a few guests found the pillows to be too low and the beds a bit hard.
Rooms themselves are seen as comfortable and well-appointed but could benefit from better ventilation and cleanliness. Issues such as humidity, dusty floors and dirty bed covers have been reported. Despite these concerns, the hotel's tranquil and secure location adds a positive aspect to guest experiences.
Cleanliness
Hotel Boutique 3 Poniente receives mixed reviews when it comes to cleanliness. On a positive note, many guests praise the cleanliness of the facilities, highlighting good service and comfortable, clean rooms. The hotel's tranquil and family-friendly environment has also been appreciated. Reviewers mention that the bathrooms and rooms, for the most part, appear clean with some even describing the overall cleanliness as impeccable. The location and excellent service are points of consistent praise.
However, several reviews note areas for improvement. Issues such as stained sheets and towels, dusty and cobwebbed corners and mold in bathroom tiles have been pointed out. Some guests reported finding hair and toothpaste residue in the bathroom and instances of humidity making rooms cold were mentioned. The hotel's older facilities and noisy environment have also been highlighted as drawbacks, along with occasional lapses in meeting cleanliness requests. While the hotel is described as suitable and visually appealing, better maintenance and attention to detail in cleaning are recommended by several visitors.
Staff
At Hotel Boutique 3 Poniente, the staff consistently stands out for their exceptional service and friendliness. Guests frequently highlight the team's kindness, attentiveness and overall positive attitude. Reviewers emphasize that the staff's warm and welcoming demeanor significantly enhances the stay with many noting that the attentive and friendly service was the best part of their experience.
The hotel staff is described as super lovely, very kind and always willing to help with any requirements. Their excellent service extends from arrival to departure with the morning staff receiving special commendations for their loving attention. Numerous guests appreciate the staff's good disposition and willingness to assist, making the overall experience enjoyable and comfortable.
Clean and well-maintained facilities, along with the prime location near the beach, the center and Quinta Vergara, complement the high level of service provided by the friendly and helpful staff. This combination of excellent service and a great location makes Hotel Boutique 3 Poniente a highly recommended choice for travelers.
Parking
Hotel Boutique 3 Poniente offers a cozy and intimate experience, though potential guests should be aware of the parking situation. The hotel features a very limited parking arrangement with only two spots available, which are often occupied. While some guests have praised the staff for finding alternative parking just 50 meters away free of charge, others have experienced frustration when pre-reserved spots were not honored upon arrival. The lack of on-site parking means that guests frequently have to park on the street or find other nearby solutions. Properly informing guests about the limited parking options at the time of booking could help set realistic expectations.
No, Hotel Boutique 3 Poniente doesn't have any pool.
No, a spa isn't available at Hotel Boutique 3 Poniente.
No, Hotel Boutique 3 Poniente doesn't allow dogs.
Yes, parking facilities are available at Hotel Boutique 3 Poniente.