Quality Suites Lake Wright - Norfolk Airport
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Summary of reviewsQuality Suites Lake Wright - Norfolk Airport is praised for its highly convenient location. Situated near a variety of dining options, shopping malls, grocery stores, and the Norfolk Airport, it offers guests easy access to local amenities and attractions, making it an excellent choice for travelers. Many guests have highlighted its central and advantageous position as a key feature of their stay.
The hotel offers a complimentary breakfast that resonates positively with many visitors, who describe it as delicious and an excellent value, particularly suitable for families. While there are some mixed reviews about the timing and quality on certain days, the breakfast experience generally adds to guest satisfaction.
The rooms receive mixed feedback, with guests appreciating their spaciousness and the comfort of the beds. However, there are concerns about cleanliness and maintenance, such as issues with carpeting, odors, and sightings of pests. While some guests are satisfied with the overall room layout, potential visitors should be aware of possible variations in room conditions.
Cleanliness remains an area in need of improvement, as several visitors report concerns about the general upkeep of rooms and common areas. Despite the hotel's efforts to provide comfortable accommodations, attention to cleanliness and maintenance could significantly enhance the guest experience.
Staff interactions also present a mix of experiences. Many guests commend the professionalism and friendliness of the hotel staff, but some have reported unfavorable interactions, particularly at the front desk. Consistent training in customer service could help address these inconsistencies and improve overall guest satisfaction.
The indoor pool is generally liked by guests, especially children, for its cleanliness and appeal. However, there are occasional remarks about pool cleanliness and temperature, as well as mixed reports on its availability.
The beds are another point of mixed reviews. Many guests find them soft and comfortable, yet there are also complaints about issues with construction and occasional discomfort.
Overall, Quality Suites Lake Wright - Norfolk Airport offers a strategically located base for travelers, with noteworthy aspects like breakfast and pool facilities. Addressing concerns related to room maintenance, cleanliness, and consistency in staff interactions could enhance the overall experience for future guests.
Categories
The hotel offers a complimentary breakfast that resonates positively with many visitors, who describe it as delicious and an excellent value, particularly suitable for families. While there are some mixed reviews about the timing and quality on certain days, the breakfast experience generally adds to guest satisfaction.
The rooms receive mixed feedback, with guests appreciating their spaciousness and the comfort of the beds. However, there are concerns about cleanliness and maintenance, such as issues with carpeting, odors, and sightings of pests. While some guests are satisfied with the overall room layout, potential visitors should be aware of possible variations in room conditions.
Cleanliness remains an area in need of improvement, as several visitors report concerns about the general upkeep of rooms and common areas. Despite the hotel's efforts to provide comfortable accommodations, attention to cleanliness and maintenance could significantly enhance the guest experience.
Staff interactions also present a mix of experiences. Many guests commend the professionalism and friendliness of the hotel staff, but some have reported unfavorable interactions, particularly at the front desk. Consistent training in customer service could help address these inconsistencies and improve overall guest satisfaction.
The indoor pool is generally liked by guests, especially children, for its cleanliness and appeal. However, there are occasional remarks about pool cleanliness and temperature, as well as mixed reports on its availability.
The beds are another point of mixed reviews. Many guests find them soft and comfortable, yet there are also complaints about issues with construction and occasional discomfort.
Overall, Quality Suites Lake Wright - Norfolk Airport offers a strategically located base for travelers, with noteworthy aspects like breakfast and pool facilities. Addressing concerns related to room maintenance, cleanliness, and consistency in staff interactions could enhance the overall experience for future guests.
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Guest Reviews
Quality Suites Lake Wright - Norfolk Airport appears to enjoy a notable reputation for its highly convenient location. Situated close to a wide array of dining options, shopping malls, and grocery stores, it provides guests with easy access to local amenities. Visitors praise its proximity to the Norfolk Airport, making it an excellent choice for travelers. The central position of the hotel ensures that everything one might need is within reach, including restaurants and the outlet mall. Additionally, the hotel offers easy access to both the beach and other key attractions around the area. Guests frequently highlight its great location as a central feature, even though other aspects of the hotel receive less enthusiastic feedback. Despite some challenges, the advantage of its location appears to be a strong point for those looking to explore the Norfolk area with ease.
Quality Suites Lake Wright - Norfolk Airport offers a breakfast experience that resonates positively with many guests. A significant number highlight the breakfast as a key perk of their stay, describing it as very good, delicious, and excellent. The breakfast spread seems to cater well to families, with some mentioning that it is especially suitable for guests traveling with children. The complimentary aspect of the breakfast adds value to their stay, making it a convenient and budget-friendly offering.
Guests appreciate the variety available, which contributes positively to their overall satisfaction with the service received. However, there are mixed reviews regarding the timing and quality on certain days, with some noting issues like food quality and length of service lines. Despite some shortcomings, the prevailing sentiment leans towards a generally positive dining experience in the mornings at this hotel.
The rooms at Quality Suites Lake Wright - Norfolk Airport receive mixed feedback from guests, with a variety of experiences highlighting both positive and negative aspects. On the upside, many reviews appreciate the spaciousness of the rooms, describing them as comfortably large, which can comfortably accommodate up to six people. Guests also note that the bed was good, contributing to a decent room experience. The hotel’s location is considered to be a strong point, offering convenient access to local attractions.
However, several reviews point out notable cleanliness issues. Carpets are described as filthy and damp, and there are frequent reports of bad smells lingering throughout the hotel. Some guests encountered cockroaches in their rooms, alongside dirty linens and patchy drywall in the bathrooms. The absence of housekeeping services during stays further exacerbates the cleanliness concerns. Additionally, rooms appear to be somewhat outdated, with issues such as missing liners in ice buckets, a lack of trash cans, uncomfortable sofa beds without blankets or pillows, and improperly made beds.
While the hotel offers non-smoking rooms, the presence of burnt marks on covers suggests past inconsistencies in this policy. Despite these challenges, some guests have expressed satisfaction with the overall room setup and floor plans. Nonetheless, potential visitors should be advised that their room experience might vary greatly, subject to cleanliness and maintenance conditions during their stay.
The beds at Quality Suites Lake Wright - Norfolk Airport have received mixed feedback from guests. Many visitors found the beds to be soft and very comfortable, contributing positively to their stay. Some guests woke up feeling rested, appreciating the comfort as a highlight of their visit. However, there were several critiques as well, with reports of flimsy construction and instances where the bed fell apart. A few guests mentioned that the mattresses were too soft or left them uncomfortable, with some encountering quality issues like stains and indents. Overall, while some enjoyed a pleasant sleep, others faced challenges that affected their experience.
Nestled in a convenient location near Norfolk Airport, Quality Suites Lake Wright aims to provide travelers with comfortable accommodations. However, guest reviews suggest that cleanliness is a significant area for improvement in this hotel. Many visitors noted concerns over the general state of the rooms, common areas, and hallways, often describing them as dirty and poorly maintained. Issues such as unpleasant odors were frequently cited, with some attributing them to smoke and cannabis. Additionally, several guests complained about specific cleaning lapses, including dirty carpets, inadequate housekeeping services, and broken fixtures. While the hotel endeavors to serve its guests, these reviews indicate that more attention to cleanliness and hotel upkeep could significantly enhance the guest experience.
When visiting Quality Suites Lake Wright - Norfolk Airport, guests have encountered a mix of experiences with the hotel staff. Many reviewers appreciated the professionalism and accommodating nature of the staff, noting their friendliness and politeness from the front office to housekeeping. Some guests described specific interactions with certain staff members as very nice and helpful, contributing positively to their stay.
However, there were also several reports of less favorable interactions. Some guests felt the staff was unwelcoming, unfriendly, and at times even rude. A few instances of poor service were mentioned, such as staff being on personal calls during check-in or not providing adequate attention to guests’ needs.
Overall, while there are commendable comments about the staff's friendliness and top-tier service, there seem to be inconsistencies, particularly concerning interactions at the front desk and the morning and kitchen staff. This mixed feedback suggests that while some guests may have pleasant encounters, others might experience challenges that could impact their stay.
The Quality Suites Lake Wright - Norfolk Airport boasts an indoor pool that is generally appreciated by guests. Many reviewers found the pool to be very nice, clean, and excellent, with children especially enjoying their time swimming. However, there were some inconsistencies reported regarding cleanliness, as some guests noted the presence of food, trash, and bugs. Temperature-related comments were mixed, with some finding the pool too cold and others mentioning a hot pool area. The availability of the pool also varied, with conflicting reports about whether it closed at 8 PM or stayed open until 10 PM.
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Location
Breakfast
Guests appreciate the variety available, which contributes positively to their overall satisfaction with the service received. However, there are mixed reviews regarding the timing and quality on certain days, with some noting issues like food quality and length of service lines. Despite some shortcomings, the prevailing sentiment leans towards a generally positive dining experience in the mornings at this hotel.
Rooms
However, several reviews point out notable cleanliness issues. Carpets are described as filthy and damp, and there are frequent reports of bad smells lingering throughout the hotel. Some guests encountered cockroaches in their rooms, alongside dirty linens and patchy drywall in the bathrooms. The absence of housekeeping services during stays further exacerbates the cleanliness concerns. Additionally, rooms appear to be somewhat outdated, with issues such as missing liners in ice buckets, a lack of trash cans, uncomfortable sofa beds without blankets or pillows, and improperly made beds.
While the hotel offers non-smoking rooms, the presence of burnt marks on covers suggests past inconsistencies in this policy. Despite these challenges, some guests have expressed satisfaction with the overall room setup and floor plans. Nonetheless, potential visitors should be advised that their room experience might vary greatly, subject to cleanliness and maintenance conditions during their stay.
Beds
Cleanliness
Staff
However, there were also several reports of less favorable interactions. Some guests felt the staff was unwelcoming, unfriendly, and at times even rude. A few instances of poor service were mentioned, such as staff being on personal calls during check-in or not providing adequate attention to guests’ needs.
Overall, while there are commendable comments about the staff's friendliness and top-tier service, there seem to be inconsistencies, particularly concerning interactions at the front desk and the morning and kitchen staff. This mixed feedback suggests that while some guests may have pleasant encounters, others might experience challenges that could impact their stay.
Pool
Yes, Quality Suites Lake Wright - Norfolk Airport has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Quality Suites Lake Wright - Norfolk Airport.
Yes, Quality Suites Lake Wright - Norfolk Airport welcomes dogs.
No, parking facilities aren't available at Quality Suites Lake Wright - Norfolk Airport.
Yes, Quality Suites Lake Wright - Norfolk Airport has a gym.
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