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Summary of reviewsHotel Center Vitoria emerges as an appealing option for travelers, particularly due to its prime location in the heart of the city. Its central position provides guests with easy access to local amenities, such as pharmacies, snack bars, and supermarkets, making it convenient for those eager to explore the area. This advantageous location is complemented by ample parking options, enhancing overall accessibility. Despite some street noise on weekends, the hotel's centralized setting is widely appreciated for its convenience and vibrancy.
Guests also consistently commend the breakfast offerings at Hotel Center Vitoria. The variety and quality of the breakfast items, from cakes to fresh fruits and juices, are well-received, serving as a delightful start to the day. The staff's attentiveness during breakfast further adds to a positive dining experience.
The hotel rooms are noted for being spacious and generally comfortable, offering a cozy environment for guests. The beds contribute to a restful stay, and the friendly staff significantly enhance the welcoming atmosphere. However, the simplicity of the accommodations at the given price point, along with issues like small air conditioners and limited television options, indicate areas for improvement. Mixed feedback concerning bathroom cleanliness, including occasional odors, suggests that some maintenance could elevate the guest experience.
Cleanliness across the hotel presents a notable challenge, with numerous reports highlighting areas needing attention, especially concerning bathroom hygiene. Concerns about mold, cockroaches, and insufficient cleaning have been expressed, detracting from the hotel's overall appeal. The presence of noise from renovations and street activities has also been cited as a disturbance. Guests are hopeful that ongoing refurbishments will address these cleanliness concerns and enhance guest comfort.
A standout feature of Hotel Center Vitoria is its exceptional staff, who are widely praised for their attentiveness, friendliness, and helpfulness. Personnel like Bárbara, the Galician, and receptionist Luana receive special mentions for their exceptional service and welcoming demeanor. The team's dedication to resolving issues smoothly and maintaining a positive environment significantly enhances the guest experience, making interactions with the staff a highlight of their stay. Show more
Read review summaries for all categories
Categories
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
4-Star Hotel
Hotel with Outdoor Pool
Room Types
Deluxe Double or Twin RoomThe twin/double room provides air conditioning and a minibar, as well as a private bathroom featuring a bath or a shower.
Deluxe Triple RoomThe triple room features air conditioning, a minibar, as well as a private bathroom boasting a shower and a hairdryer. This triple room has a wardrobe, a tiled floor, a TV and city views.
Single RoomThe single room offers air conditioning and a minibar, as well as a private bathroom boasting a bath or a shower. This single room has a wardrobe, a tiled floor, a TV and city views. The unit has 1 bed.
Guest Reviews
Location
Hotel Center Vitoria boasts an impressive location, right in the heart of the city, offering guests convenient access to major amenities such as pharmacies, snack bars, and supermarkets. The centralized positioning of the hotel ensures that travelers are always close to the vibrant local scene, which is ideal for those just passing through or exploring the area. Guests appreciate the structure and facilities of the hotel, noting that it combines an excellent location with a cozy atmosphere and quality service from friendly staff. The property also features ample parking options, including a large enclosed space behind the hotel, adding to the ease of accessibility. Although there might be some street noise on weekends, the overall location garners positive feedback for its convenience and centrality.
Breakfast
Hotel Center Vitoria receives positive feedback for its breakfast, with guests frequently highlighting both the quality and attentiveness of the staff. The breakfast is described as delicious, very good, and excellent, often praised for its comfort and variety, including an array of cakes, breads, fruits, and juices. Despite some guests noting limited variety at times, the simple offerings seem to satisfy many visitors. Overall, the breakfast experience at the hotel is largely well-received, indicating a strong focus on providing a pleasant start to the day.
Rooms
Hotel Center Vitoria offers guests spacious rooms that are notably clean and organized, providing a cozy environment. The beds are generally comfortable, contributing to a positive experience. The hotel staff is also recognized for being very friendly, which enhances the welcoming atmosphere. However, the accommodations are very simple, especially considering the price. There are some issues with maintenance, as some reviews mention a small air conditioner and limited television options. The bathrooms have received mixed feedback, with reports of unpleasant odors and cleanliness concerns, although some guests noted that their bathroom was clean. While the room size and comfort might appeal to some, the overall functionality and condition of the amenities leave room for improvement.
Cleanliness
Hotel Center Vitoria has received a wave of feedback regarding its cleanliness, highlighting several areas needing improvement. Guests commonly noted issues in the bathrooms, including unpleasant sewage odors and insufficient cleaning, which detracted from their overall experience. The presence of mold on the walls and reports of cockroaches also raised concerns. The room's cleanliness often fell short upon guests' arrivals, and worn-out towels, sheets, and uncomfortable pillows further contributed to dissatisfaction.
The cleanliness in communal spaces, such as hallways, has also been pointed out as an area needing attention. Noise from ongoing renovations and the lively street outside compounded these issues, with guests indicating disturbances early in the morning and during Carnival celebrations.
While the hotel maintains a four-star rating, guests felt the environment lacked the expected coziness. As renovations continue, there is hope that cleanliness standards and overall guest comfort will improve, addressing the concerns frequently voiced by visitors.
Staff
Hotel Center Vitoria garners praise for its exceptional staff who are consistently described as attentive, friendly, and helpful. Guests frequently mention the exceptional service provided by members of the team, including Bárbara, the Galician, and receptionist Luana. The receptionists stand out for their elegance and kindness, making visitors feel warmly welcomed upon arrival. Reviewers highlight the team's dedication to resolving issues smoothly, while maintaining a positive and approachable demeanor. The staff's commitment to providing phenomenal service comes across as a highlight of the stay, offering a comforting and stress-free experience for travelers.
Yes, Hotel Center Vitoria has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Center Vitoria.
No, Hotel Center Vitoria doesn't allow dogs.
No, parking facilities aren't available at Hotel Center Vitoria.