Sosnovel
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Summary of reviewsLocated in a tranquil pine forest, 'Sosnovel' offers an idyllic retreat from urban life, emphasizing beautiful natural surroundings and well-maintained facilities. The serene environment, complemented by picturesque landscapes and clean, fresh air, provides a perfect backdrop for a relaxing stay. The hotel's amenities, including indoor and outdoor pools, a lake for fishing, a mini-zoo and proximity to the Desna River, cater to various interests, making it an attractive destination for nature enthusiasts.
Guests appreciate the visually appealing architecture of the individual chalets and the thoughtful integration of the hotel's infrastructure within the forested setting. These cozy, clean chalets, despite being compact, add to the overall charm, inviting a budget-friendly yet delightful experience. Families find the hotel particularly accommodating with spacious grounds, play areas, a petting zoo and various child-friendly amenities.
The dining experiences, although mixed, generally highlight delicious and well-prepared food. The breakfast buffet is especially praised for its variety and taste, while dinner offerings receive compliments for quality, presentation and diverse cuisine. However, service delays and pricing concerns were noted.
Cleanliness at 'Sosnovel' garners positive feedback with many describing both the rooms and the hotel territory as clean and appealing. The stylish and modern chalets contribute to this perception, though minor improvements in housekeeping consistency are needed.
The staff's friendliness and hospitality are frequently noted, particularly at the reception and in housekeeping, ensuring a generally pleasant stay. Despite this, some inconsistency in service quality indicates a need for better training and professionalism, especially among the restaurant and spa staff.
While the hotel's spa and pool areas provide added relaxation options, several reviews highlight concerns about cleanliness, maintenance and overcrowding. The mixed feedback regarding the pools—both indoor and outdoor—indicates that improvements in upkeep and water temperature could enhance the guest experience.
The Wi-Fi service at 'Sosnovel' is an area requiring significant improvement with guests frequently reporting weak signals and connectivity issues, particularly in the chalets.
In summary, 'Sosnovel' stands out for its serene natural setting, cleanliness and family-friendly environment, making it an excellent choice for a peaceful getaway. Despite some areas needing attention, the overall positive experiences from the guests underscore its appeal as a tranquil retreat.
Categories
Guests appreciate the visually appealing architecture of the individual chalets and the thoughtful integration of the hotel's infrastructure within the forested setting. These cozy, clean chalets, despite being compact, add to the overall charm, inviting a budget-friendly yet delightful experience. Families find the hotel particularly accommodating with spacious grounds, play areas, a petting zoo and various child-friendly amenities.
The dining experiences, although mixed, generally highlight delicious and well-prepared food. The breakfast buffet is especially praised for its variety and taste, while dinner offerings receive compliments for quality, presentation and diverse cuisine. However, service delays and pricing concerns were noted.
Cleanliness at 'Sosnovel' garners positive feedback with many describing both the rooms and the hotel territory as clean and appealing. The stylish and modern chalets contribute to this perception, though minor improvements in housekeeping consistency are needed.
The staff's friendliness and hospitality are frequently noted, particularly at the reception and in housekeeping, ensuring a generally pleasant stay. Despite this, some inconsistency in service quality indicates a need for better training and professionalism, especially among the restaurant and spa staff.
While the hotel's spa and pool areas provide added relaxation options, several reviews highlight concerns about cleanliness, maintenance and overcrowding. The mixed feedback regarding the pools—both indoor and outdoor—indicates that improvements in upkeep and water temperature could enhance the guest experience.
The Wi-Fi service at 'Sosnovel' is an area requiring significant improvement with guests frequently reporting weak signals and connectivity issues, particularly in the chalets.
In summary, 'Sosnovel' stands out for its serene natural setting, cleanliness and family-friendly environment, making it an excellent choice for a peaceful getaway. Despite some areas needing attention, the overall positive experiences from the guests underscore its appeal as a tranquil retreat.
Hotel with Spa
Identified as a spa hotel in the Kyiv Region, Sosnovel provides spa services as part of its offerings, catering to guests looking for wellness and relaxation amenities.
Hotel with Swimming Pool
The hotel offers a pool, which is a significant amenity for relaxation and recreation during their stay. It enhances the hotel's appeal for travelers.
Heated Pool Indoor Pool Outdoor Pool
Hotel with Outdoor Pool
Set in a picturesque location, Sosnovel features a seasonal outdoor swimming pool. The availability of an indoor pool and beachfront access enhances the aquatic leisure options for guests.
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
Nestled in a serene pine forest, Sosnovel offers an idyllic escape from the hustle and bustle of city life. Guests are consistently charmed by its beautiful natural surroundings, including clean, fresh air, tall pines and picturesque landscapes. The hotel boasts both an indoor and outdoor swimming pool, making it a versatile option for relaxation year-round.
The sprawling, well-groomed territory enhances the allure of the location, providing ample opportunities for peaceful walks and outdoor activities. Just 500 meters away, the Desna River adds another layer of charm, allowing for scenic strolls by the water. On-site amenities such as a lake, which is perfect for fishing and a mini-zoo cater to a variety of interests.
Visitors also appreciate the visually appealing architecture of the individual chalets and the thoughtful integration of the hotel's infrastructure within the forested environment. The combination of great views, quiet ambiance and excellent infrastructure makes it a standout choice for nature enthusiasts and those seeking a tranquil retreat.
Overall, the positive reviews highlight an exceptional location that impresses with its natural beauty and well-maintained facilities, making Sosnovel a highly recommended destination for a short getaway or a longer, restful stay.
The guest reviews of Sosnovel paint a varied picture of the breakfast experience, but the general consensus leans positively. Many reviewers highlight the delicious and hearty nature of the meals, praising the wide selection available which caters to different tastes. Guests particularly appreciate the buffet format on weekends, noting the abundance and diversity of the offerings, including standout items like cottage cheese pancakes and pastries.
However, not all feedback is glowing. Some guests found the food mediocre and repetitive, particularly on weekdays when the breakfast options appear more limited. A recurring critique concerns the limited beverage options with only tea and coffee available and no juice or compote. There are also mentions of disorganization at times, such as long waits for hot drinks and instances where food ran out before the end of breakfast service.
Despite these drawbacks, the overall impression of Sosnovel's breakfast remains positive, particularly due to the variety and taste of the food. Guests also enjoy the additional amenities provided by the hotel, such as spas and rental services, which contribute to an overall pleasant stay.
Guests at Sosnovel have shared varied experiences regarding their dinner at the hotel. On the positive side, many rave about the delicious and well-prepared food, often highlighting the quality and taste of the dishes. The diverse cuisine and excellent presentation also receive commendations. The Ukrainian cuisine for dinner and live music at the Znachar restaurant leave some guests impressed. Moreover, some highlight the reasonable prices and excellent service with special praise directed toward the chef.
However, there are notable drawbacks that many guests have pointed out. Service delays are a common issue with some diners waiting several hours for their orders, even when placed in advance. There are also complaints about orders being forgotten. The high prices and portion sizes frequently come under criticism with many feeling that the cost is not justified by the ingredients' quality. The menu, though varied, had instances of repetitive dishes over multiple days. Additionally, cleanliness and maintenance issues, such as dusty upper halls and poorly repaired tables, are mentioned.
Overall, while the food at Sosnovel is often described as delicious, the service and pricing issues create a mixed dining experience for guests.
Nestled in a picturesque forest setting near the river, Sosnovel offers cozy chalets with a clean and tidy ambiance. The accommodations, though small, are often described as warm and stylish, featuring new and well-maintained furniture. Guests appreciate the cleanliness and neatness of the chalets, making them a budget-friendly option for those seeking a simple yet charming stay.
However, visitors should be aware that the rooms are generally very compact, which might be a concern for those sensitive to tight spaces. The bathrooms, particularly in the main building, have received some negative feedback for outdated fixtures and occasional cleanliness issues such as mold and musty smells. The soundproofing also seems to be inadequate with guests often hearing noise from adjacent rooms and corridors.
The chalets, despite their small size, come equipped with basic amenities like minibars, air conditioning and TVs, though some rooms lack a kettle or sufficient storage space. While some have found the beds uncomfortable, others have remarked on the effective heating that keeps the rooms warm.
Overall, Sosnovel's charm lies in its forest location and the cozy, clean feel of its chalets, although the small size and some maintenance issues might detract from the experience for some guests.
'Sosnovel' offers a range of accommodations, but guest reviews reveal a mixed bag when it comes to the beds. While a few guests found the beds luxurious and the mattresses comfortable, there were numerous complaints about the comfort and configuration of the beds. Many guests noted that double beds were often two single beds pushed together, creating discomfort, especially for couples. The mattresses were frequently described as uncomfortable with some even having noticeable issues like springs sticking out or being saggy. Additionally, hard pillows and cramped bed sizes were commonly mentioned concerns. These issues indicate that while some aspects of Sosnovel's accommodations are praised, the quality and arrangement of beds need significant improvement to ensure a more comfortable stay.
Guests at Sosnovel have praised the clean and tidy rooms, describing them as clean, comfortable and warm. The overall territory of the hotel is well-maintained, clean and appealing with some referring to it as stylish and "Instagrammable." Many guests have complimented the friendly staff and the new, clean cottages. The modern chalets were applauded for their cleanliness and cozy ambiance. However, several reviews point out areas for improvement, particularly with room cleanliness, as some guests reported dirty rooms, unkempt beds and encounters with hair from previous occupants. Issues were also noted with certain amenities like the pool and spa, which some found to be inadequately cleaned and showing signs of mold and rust. Despite these concerns, the clean environment and the beautiful, neat surroundings contribute positively to guests' experiences.
The feedback on the staff at 'Sosnovel' reveals a mix of experiences. On the positive side, many guests highlight the hospitality and friendliness of the staff, particularly at the reception and security positions. Described as attentive, caring and ready to help, the reception and restaurant teams have been noted for their prompt service and willingness to assist guests. Ensuring a pleasant stay, the housekeeping and room service staff are frequently praised for their satisfactory performance with some guests specifically mentioning the warm and polite demeanor of the employees.
However, the reviews also uncover significant areas for improvement. Several guests reported experiencing rude and indifferent behavior from some staff members, including waiters, spa personnel and management. Issues such as staff arguing at the reception, entering rooms despite 'Do Not Disturb' signs and staff focusing mainly on receiving tips have been pointed out. The service quality, especially in the restaurant and spa, was frequently criticized with reports of poor communication, lack of helpfulness and a general sense of disorganization.
In summary, while the staff at 'Sosnovel' often display friendliness and helpfulness, there is a notable inconsistency in service quality that affects the overall guest experience. Efforts to improve professionalism and better training are needed to address these inconsistencies and enhance the hospitality standard of the hotel.
Guests of 'Sosnovel' have shared mixed feedback on the Wi-Fi service provided by the hotel. Many visitors reported difficulties with the internet connection, noting that it often disconnects or does not work at all, especially within the chalets and cottages. Some have mentioned that the Wi-Fi signal is weak, making it hard to load even basic content like photos. In certain areas of the property, the Wi-Fi works poorly or is entirely inaccessible, coinciding with a lack of mobile reception. Few reviews have mentioned good Wi-Fi conditions, but such comments are rare. Overall, the internet experience at Sosnovel seems to be one of the areas needing significant improvement with guests expressing a desire for better signal quality and more reliable connectivity.
The spa at 'Sosnovel' offers a range of facilities including a sauna, hammam, salt room and swimming pool. While some guests found the spa enjoyable and appreciated the variety of amenities, there are several notable downsides. Many reviews highlighted that the spa is very small, which can lead to overcrowding, especially given the large number of guests at the hotel. The indoor pool is also mentioned as being small and sometimes cold with some visitors lamenting the absence of a jacuzzi.
There were recurring comments about the spa area being outdated, neglected and in need of renovation. Several guests noted issues with cleanliness, including moldy areas, dirty pool water and even ants in the spa zone. Additionally, the behavior of the spa staff was described as unfriendly, which detracted from the overall experience.
Despite these criticisms, a few guests did have positive experiences, particularly enjoying the sauna and hammam. However, it seems that improvements in space, maintenance and customer service could significantly enhance the spa offerings at 'Sosnovel'.
The pool facilities at 'Sosnovel' have garnered mixed reviews, reflecting a range of experiences among guests. On the positive side, the hotel boasts a large and clean outdoor pool with plenty of sun loungers available, providing a relaxing space for sunbathing and leisure. Additionally, the complex includes a comfortable and stylish indoor pool area complete with a hammam and sauna, which further enhances the wellness offerings. The indoor pool is well-maintained and heated to a pleasant 32 degrees, making it suitable for use even by young children.
Despite these positives, several areas for improvement have been highlighted. Many guests noted cleanliness issues with some describing mold in the corners and dirty walls. The outdoor pool, though spacious, was frequently described as being uncomfortably cold with some preferring the warmer water of the nearby Desna River. Guests also mentioned that the sun loungers around the pool are old and occasionally dirty and that there is sometimes insufficient seating near the pool area. Additionally, concerns were raised about loose tiles and overall pool safety.
In summary, while the pools at 'Sosnovel' offer a pleasant environment for relaxation and are complemented by well-maintained facilities, there are significant concerns regarding cleanliness, maintenance and water temperature that need attention to meet guest expectations.
Sosnovel offers a welcoming environment tailored for families with children. Many families enjoy staying at this child-friendly complex due to its varied amenities designed specifically for young visitors. Highlights include well-maintained play areas where children can engage and have fun, as well as a rental boat for water activities. The hotel also features a mini zoo and a petting zoo which are both excellent attractions for kids, providing an educational and fun experience.
The hotel's grounds are spacious and beautifully maintained, adding to the overall appeal for families. The larger suites accommodate families comfortably with adequate bedding arrangements. For those planning extended stays or special occasions, Sosnovel proves to be quite accommodating.
However, it's worth noting a few limitations. Family options might be more restricted and there have been concerns about the pool being too cold for children, resulting in some getting sick. Despite these drawbacks, the positive aspects make Sosnovel an ideal option for a family weekend getaway, offering numerous activities to keep children entertained and engaged.
Hidden amidst a serene pine forest, the outdoor pool at 'Sosnovel' presents a unique aspect of the hotel's amenities. In the August heat, the fresh air adds a refreshing element to the poolside experience. The pool area is enhanced by pleasant amenities such as sun loungers, beach towels and a barbecue area well-equipped for guests.
However, guest experiences with the outdoor pool vary. Many appreciated the tranquil setting and found the pool enjoyable during summer when it was open. A heated outdoor option is available, which is a significant advantage. The pool's size is diverse with some noting it as large while others mentioned it being small, suggesting variations in guest expectations or potential availability of multiple pools.
On the downside, cleanliness appears inconsistent with several reviews mentioning debris such as sand and twigs at the bottom and a few describing the pool as filthy or very dirty. The temperature of the water is another common concern; many found the pool to be extremely cold, deterring some guests from making the most of it.
In summary, while the outdoor pool at 'Sosnovel' offers a generally pleasant and well-equipped environment for relaxation, improvements in cleanliness and water temperature regulation could enhance the overall guest experience.
The indoor pool at Sosnovel is located on the -1st floor within the spa area, which also features amenities such as a hammam, sauna and salt cave. While the pool is heated for children and advertised to reach a temperature of 26 degrees Celsius, it often falls short at around 20 degrees. Despite its compact size, the pool maintains a comfortable warmth of 32 degrees on occasion. However, guests have noted that the water quality can be less than ideal, sometimes appearing quite dirty and murky with visible contamination around the perimeter. Additionally, the pool area can be a bit slippery, raising concerns about safety. Despite these drawbacks, the pool remains a notable part of the hotel's spa services, offering a range of relaxing facilities.
Sosnovel offers a welcoming environment for guests traveling with dogs up to 10 kg. The hotel has adapted its facilities to ensure convenience for pet owners, making it easy and comfortable to relax with pets. Bringing a dog incurs an additional fee of 370 UAH, but the ability to accommodate pets is consistently seen as a positive aspect by visitors. The presence of a petting zoo and the possibility for people to enjoy the spa with their dogs further enhances the pet-friendly experience. Overall, Sosnovel's pet-friendly policies and amenities are favorably reviewed for making pet accommodation smooth and enjoyable.
Location Show Map
Location
The sprawling, well-groomed territory enhances the allure of the location, providing ample opportunities for peaceful walks and outdoor activities. Just 500 meters away, the Desna River adds another layer of charm, allowing for scenic strolls by the water. On-site amenities such as a lake, which is perfect for fishing and a mini-zoo cater to a variety of interests.
Visitors also appreciate the visually appealing architecture of the individual chalets and the thoughtful integration of the hotel's infrastructure within the forested environment. The combination of great views, quiet ambiance and excellent infrastructure makes it a standout choice for nature enthusiasts and those seeking a tranquil retreat.
Overall, the positive reviews highlight an exceptional location that impresses with its natural beauty and well-maintained facilities, making Sosnovel a highly recommended destination for a short getaway or a longer, restful stay.
Breakfast
However, not all feedback is glowing. Some guests found the food mediocre and repetitive, particularly on weekdays when the breakfast options appear more limited. A recurring critique concerns the limited beverage options with only tea and coffee available and no juice or compote. There are also mentions of disorganization at times, such as long waits for hot drinks and instances where food ran out before the end of breakfast service.
Despite these drawbacks, the overall impression of Sosnovel's breakfast remains positive, particularly due to the variety and taste of the food. Guests also enjoy the additional amenities provided by the hotel, such as spas and rental services, which contribute to an overall pleasant stay.
Dinner
However, there are notable drawbacks that many guests have pointed out. Service delays are a common issue with some diners waiting several hours for their orders, even when placed in advance. There are also complaints about orders being forgotten. The high prices and portion sizes frequently come under criticism with many feeling that the cost is not justified by the ingredients' quality. The menu, though varied, had instances of repetitive dishes over multiple days. Additionally, cleanliness and maintenance issues, such as dusty upper halls and poorly repaired tables, are mentioned.
Overall, while the food at Sosnovel is often described as delicious, the service and pricing issues create a mixed dining experience for guests.
Rooms
However, visitors should be aware that the rooms are generally very compact, which might be a concern for those sensitive to tight spaces. The bathrooms, particularly in the main building, have received some negative feedback for outdated fixtures and occasional cleanliness issues such as mold and musty smells. The soundproofing also seems to be inadequate with guests often hearing noise from adjacent rooms and corridors.
The chalets, despite their small size, come equipped with basic amenities like minibars, air conditioning and TVs, though some rooms lack a kettle or sufficient storage space. While some have found the beds uncomfortable, others have remarked on the effective heating that keeps the rooms warm.
Overall, Sosnovel's charm lies in its forest location and the cozy, clean feel of its chalets, although the small size and some maintenance issues might detract from the experience for some guests.
Beds
Cleanliness
Staff
However, the reviews also uncover significant areas for improvement. Several guests reported experiencing rude and indifferent behavior from some staff members, including waiters, spa personnel and management. Issues such as staff arguing at the reception, entering rooms despite 'Do Not Disturb' signs and staff focusing mainly on receiving tips have been pointed out. The service quality, especially in the restaurant and spa, was frequently criticized with reports of poor communication, lack of helpfulness and a general sense of disorganization.
In summary, while the staff at 'Sosnovel' often display friendliness and helpfulness, there is a notable inconsistency in service quality that affects the overall guest experience. Efforts to improve professionalism and better training are needed to address these inconsistencies and enhance the hospitality standard of the hotel.
Wi-Fi
Spa
There were recurring comments about the spa area being outdated, neglected and in need of renovation. Several guests noted issues with cleanliness, including moldy areas, dirty pool water and even ants in the spa zone. Additionally, the behavior of the spa staff was described as unfriendly, which detracted from the overall experience.
Despite these criticisms, a few guests did have positive experiences, particularly enjoying the sauna and hammam. However, it seems that improvements in space, maintenance and customer service could significantly enhance the spa offerings at 'Sosnovel'.
Pool
Despite these positives, several areas for improvement have been highlighted. Many guests noted cleanliness issues with some describing mold in the corners and dirty walls. The outdoor pool, though spacious, was frequently described as being uncomfortably cold with some preferring the warmer water of the nearby Desna River. Guests also mentioned that the sun loungers around the pool are old and occasionally dirty and that there is sometimes insufficient seating near the pool area. Additionally, concerns were raised about loose tiles and overall pool safety.
In summary, while the pools at 'Sosnovel' offer a pleasant environment for relaxation and are complemented by well-maintained facilities, there are significant concerns regarding cleanliness, maintenance and water temperature that need attention to meet guest expectations.
Family
The hotel's grounds are spacious and beautifully maintained, adding to the overall appeal for families. The larger suites accommodate families comfortably with adequate bedding arrangements. For those planning extended stays or special occasions, Sosnovel proves to be quite accommodating.
However, it's worth noting a few limitations. Family options might be more restricted and there have been concerns about the pool being too cold for children, resulting in some getting sick. Despite these drawbacks, the positive aspects make Sosnovel an ideal option for a family weekend getaway, offering numerous activities to keep children entertained and engaged.
Outdoor Pool
However, guest experiences with the outdoor pool vary. Many appreciated the tranquil setting and found the pool enjoyable during summer when it was open. A heated outdoor option is available, which is a significant advantage. The pool's size is diverse with some noting it as large while others mentioned it being small, suggesting variations in guest expectations or potential availability of multiple pools.
On the downside, cleanliness appears inconsistent with several reviews mentioning debris such as sand and twigs at the bottom and a few describing the pool as filthy or very dirty. The temperature of the water is another common concern; many found the pool to be extremely cold, deterring some guests from making the most of it.
In summary, while the outdoor pool at 'Sosnovel' offers a generally pleasant and well-equipped environment for relaxation, improvements in cleanliness and water temperature regulation could enhance the overall guest experience.
Indoor Pool
Dog Friendly
Yes, Sosnovel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
Yes, a spa is available at Sosnovel.
Yes, Sosnovel welcomes dogs.
No, parking facilities aren't available at Sosnovel.
No, Sosnovel doesn't have a gym.
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