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Summary of reviewsHomewood Suites by Hilton Washington DC Convention Center is highly acclaimed for its prime location in the heart of Washington D.C. Guests frequently praise the hotel’s proximity to major attractions like the National Mall, the White House and various museums, all within walking distance. The convenient access to metro and bus stations, along with nearby restaurants, shops and a supermarket, greatly enhances the guest experience, making it an excellent base for both leisure and business travelers.
The complimentary breakfast receives favorable feedback for its variety of fresh options, including special dietary selections such as pork-free and vegan items. Guests appreciate starting their day with fresh fruit, waffles and other hot and cold offerings, complemented by friendly service in the breakfast area. Despite occasional issues with organization and replenishment, the breakfast remains a valued component of the stay.
Rooms at Homewood Suites are spacious and comfortable, featuring modern amenities like a fully equipped kitchenette, king-size beds and large refrigerators. The clean and well-maintained environment, combined with modern decor and attentive housekeeping staff, contribute to the positive ambiance. While some minor issues with furniture and maintenance were noted, the overall room experience is satisfactory for family and business travelers alike.
Cleanliness throughout the hotel is generally well-received with many guests noting the spotless rooms and orderly common areas. However, there are occasional lapses in housekeeping consistency that need improvement. Despite these isolated incidents, the hotel's cleanliness efforts are largely recognized and appreciated.
The staff stands out for their exceptional service with numerous mentions of friendly and helpful front desk personnel, particularly Diamond and Ernest. The accommodating and supportive nature of the staff, including valets and housekeeping, adds significantly to the positive guest experience.
While the complimentary Wi-Fi is a noted weak point, often described as unstable and unreliable, the hotel does offer free access which suffices for basic needs. The gym, on the other hand, garners high praise for its well-equipped organized and clean facilities, meeting the fitness needs of many guests effectively.
Families particularly enjoy the spacious and comfortable rooms with amenities that cater well to groups of various sizes. The family-friendly environment and convenient location make it an appealing choice for those traveling with children, despite minor logistical challenges.
The beds receive mixed reviews; many find them comfortable while others face issues with firmness and bedding quality. The overall sentiment on bed comfort seems dependent on personal preference and specific room assignments.
As a three-star property, Homewood Suites maintains a consistent quality with supportive staff, functional facilities and a hearty breakfast as key highlights. Despite minor concerns about additional charges and some facilities' conditions, the overall guest experience is positive with many expressing a willingness to return.
For business travelers, the hotel is well-suited with its strategic location near key business areas, functional workspaces in rooms and available meeting rooms. The professional and prompt service from staff contributes to a conducive business environment, making it a reliable choice for corporate visitors. Show more
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Categories
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Accessible Hotel
Hotel with Gym
3-Star Hotel
Room Types
One Bedroom Suite with Two Double Beds - Non-SmokingThis suite has a kitchen with refrigerator, stove top, microwave oven, coffee maker, dishwasher, plates, dinnerware and cooking utensils. It also has a separate living with a sofa bed and a flat-screen TV.
Suite with Two Double Beds - Hearing Access/Non-SmokingThis room has a kitchen with a refrigerator, stove top, microwave oven, coffee maker, dishwasher, plates, dinnerware and cooking utensils. It also has a separate living with a sofa bed and a flat-screen TV. The room features facilities for hearing impaired guests.
King Studio Suite - Non-SmokingThis suite has a kitchen with a refrigerator, stove top, microwave oven, coffee maker, dishwasher, plates, dinnerware and cooking utensils. This studio suite has a seating area with sofa as part of the bedroom.
King Studio Suite - Mobility Access/Non-SmokingThis suite has a kitchen with refrigerator, stove top, microwave oven, coffee maker, dishwasher, plates, dinnerware and cooking utensils. This studio suite has a seating area with sofa as part of the bedroom. This room also has features for mobility restricted guests.
King Studio with Roll-In Shower - Disability Access/Non-SmokingThe suite has a kitchen with a refrigerator, stove top, microwave oven, coffee maker, dishwasher, plates, dinnerware and cooking utensils. Featuring a seating area with a sofa as part of the bedroom, this suite also has facilities like a roll-in shower making it wheelchair accessible as well.
King Studio Suite - Hearing Access/Non-SmokingThis room has a kitchen with a refrigerator, stove top, microwave oven, coffee maker, dishwasher, plates, dinnerware and cooking utensils. A seating area with a sofa is part of the setup. The room features facilities for hearing impaired guests.
One-Bedroom King Suite - Non-SmokingThis suite has a kitchen with a refrigerator, stove top, microwave oven, coffee maker, dishwasher, plates, dinnerware and cooking utensils. The suite also features a separate living area with a pull-out sofa and a flat-screen TV.
King Suite - Mobility Access/Non-SmokingThis suite has a kitchen with a refrigerator, stove top, microwave oven, coffee maker, dishwasher, plates, dinnerware and cooking utensils. The suite also features a separate living area with a pull-out sofa and a flat-screen TV. This suite also features facilities for mobility impaired guests.
King Suite - Hearing Access/Non-SmokingThis suite has a kitchen with a refrigerator, stove top, microwave oven, coffee maker, dishwasher, plates, dinnerware and cooking utensils. The suite also features a separate living area with a pull-out sofa and a flat-screen TV. This suite also features facilities for hearing impaired guests.
Queen Studio - Non-SmokingThis room has a kitchen with a refrigerator, stove top, microwave oven, coffee maker, dishwasher, plates, dinnerware and cooking utensils. A seating area with a sofa is part of the setup.
Queen Studio Suite - Hearing Access/Non-SmokingThis room has a kitchen with a refrigerator, stove top, microwave oven, coffee maker, dishwasher, plates, dinnerware and cooking utensils. A seating area with a sofa is part of the setup. This suite also features facilities for hearing impaired guests.
Premium Queen Studio Suite - Non-SmokingIn the fully equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. This studio features air conditioning, a tea and coffee maker, a flat-screen TV and a balcony. The unit offers 1 bed.
Premium King Studio Suite - Non-SmokingMeals can be prepared in the well-fitted kitchen, which is equipped with a stovetop, a refrigerator, a dishwasher and kitchenware. This studio features air conditioning, a tea and coffee maker, a flat-screen TV and a balcony. The unit offers 1 bed.
Premium One-Bedroom King Suite - Non-SmokingIn the fully equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. Boasting a balcony, this suite also offers air conditioning, a tea and coffee maker and a flat-screen TV. The unit has 1 bed.
Guest Reviews
7.9
Good
Location
Located in the heart of Washington D.C., Homewood Suites by Hilton near the Convention Center offers a prime location for visitors. The hotel is centrally situated, making it an ideal base for exploring the city. Guests will find themselves within walking distance of major attractions such as the National Mall, the White House and various museums. The close proximity to the metro and bus stations adds to the convenience, allowing easy access to the entire city.
In addition to its excellent location, the hotel is near numerous restaurants, shops and a supermarket, enhancing the overall guest experience with easy access to dining and everyday needs. Several reviews highlight the property’s accessibility to downtown Washington, D.C., making it easy for guests to reach notable landmarks and venues, including the Capital One Arena and the convention center, often just a short walk away.
The neighborhood also boasts a variety of lovely restaurants and cafes, contributing to the vibrant local scene. The walkability to the city center and public transportation options are frequently praised, adding to the appeal of the location. Overall, Homewood Suites by Hilton Washington DC Convention Center is celebrated for its strategic and convenient setting, providing an excellent starting point for both leisure and business travelers.
Breakfast
Homewood Suites by Hilton Washington DC Convention Center offers a breakfast experience that blends a mix of hot and cold options, catering to various dietary needs, including pork-free and vegan options. Guests have often praised the hotel’s breakfast for its variety and freshness with items like fresh fruit, waffles, bagels, eggs, cereal and oatmeal frequently mentioned. The complimentary breakfast is a highlight, often described as a great way to start the day and some reviews note the excellent and friendly staff service in the breakfast area.
However, there are notable mentions of areas needing improvement. Some guests experienced issues with organization and cleanliness in the breakfast area, while others felt the breakfast selection was too basic or repetitive. For some, the breakfast service felt chaotic with long lines and a lack of replenishment, resulting in certain items running out. The breakfast hours were also a common point of contention with some guests wishing for more extended hours.
Despite these inconsistencies, many guests still found the breakfast to be a positive aspect of their stay, enjoying the ample options and the convenience of a hot breakfast included as part of their accommodation.
Rooms
Homewood Suites by Hilton Washington DC Convention Center offers a well-regarded experience for guests seeking spacious, comfortable accommodations. The rooms are notably large and come well-equipped with modern amenities, including a fully stocked kitchenette, which many guests find particularly convenient. The suites are designed to offer quiet and comfort with details such as king-size beds and large refrigerators standing out. Cleanliness is frequently mentioned and many rooms have modern decor that adds to the overall positive ambiance.
Despite the largely favorable reviews, some guests have noted that the furniture can appear dated and there are occasional issues with cleanliness and maintenance. For example, some rooms had stained carpets or malfunctioning appliances like a microwave. Noise from refrigerators and air conditioning units also posed a minor inconvenience for a few. Nonetheless, the staff is generally attentive, resolving issues promptly when they arise.
The hotel’s location near shops and transportation hubs adds to its appeal, making it a convenient base for exploring Washington DC. While some logistical aspects like the check-in process may need improvement, overall, the Homewood Suites by Hilton provides a comfortable and spacious stay with ample amenities suitable for both family and business travelers.
Beds
The reviews of the beds at Homewood Suites by Hilton Washington DC Convention Center present a mixed bag of experiences. On the positive side, many guests found the beds to be comfortable with several describing them as very comfortable or excellent. The king beds received particular praise for their size and cleanliness, adding to the overall comfort of the stay. Some guests highlighted the sofa bed as surprisingly comfortable, which is often a rarity in hotels.
However, there were also numerous reports of dissatisfaction. The firmness of the beds varied significantly with some guests finding them too hard or too soft. Several reviewers noted issues with bed size and availability, including complaints about narrow beds and the unavailability of king-sized options, which sometimes led to uncomfortable sleeping arrangements, especially for families.
Other reported problems included poor bedding quality, sheets that didn’t fit properly and inadequate blankets and pillows. The sofa bed, while appreciated by some, was frequently mentioned for being in poor condition or unsuitable for a good night's sleep. Housekeeping issues were also noted with several guests mentioning stained sheets and insufficient laundry.
Overall, the quality of the beds and bedding at Homewood Suites by Hilton Washington DC Convention Center seems to depend largely on individual room assignments and personal preferences.
Cleanliness
Guest reviews of the Homewood Suites by Hilton Washington DC Convention Center offer a mixed snapshot of the hotel's cleanliness. Many guests praised the rooms and common areas for being clean, spacious and comfortable. Specific mentions of the rooms being "very clean," "well-maintained," and "spotless" highlight that the property does make an effort to maintain a tidy environment. Some guests appreciated the minimal cleaning routines due to COVID-19 and found the facilities, including the bathroom, to be neat and orderly. Guests noted the pleasant and helpful housekeeping staff, which added to their positive experience.
However, a significant number of reviews point to areas needing improvement. Some guests encountered dated furniture, stains on carpets and bedding and even dust on surfaces like lamps. There were instances where cleaning was inconsistent with rooms not being cleaned properly or at all, even upon request. Complaints also included dirty pillows, dirty tables and visible dirt on floors. Equipment like microwave and AC vents were reported as filthy with sporadic room cleaning services not meeting the standard expected.
In summary, while many found the hotel clean and comfortable, there is a notable need for more consistent and thorough housekeeping practices. The management could benefit from addressing these concerns to ensure a more uniformly positive experience for future guests.
Staff
Homewood Suites by Hilton Washington DC Convention Center boasts a staff that shines through in their customer service. Numerous guests highlighted the exceptional service they received with many mentioning that the front desk personnel, especially Diamond, went above and beyond to make their stay enjoyable. Ernest at reception also received particular praise for his friendly demeanor.
The hotel staff is frequently described as polite, enthusiastic and professional, demonstrating both friendliness and efficiency. The valets and housekeeping staff also received commendations for their super pleasant and supportive attitudes. Guests noted that the staff was consistently helpful, responsive to requests and provided a welcoming atmosphere that made their stays more comfortable.
However, there were occasional mentions of staff members who were not as responsive or friendly, particularly at check-in. Despite a few instances of unhelpfulness, the overall sentiment reflects a team that is attentive, courteous and committed to excellent service.
In summary, the staff at Homewood Suites by Hilton Washington DC Convention Center is largely seen as a strong and positive aspect of the hotel, contributing significantly to the guests' positive experiences through their accommodating and supportive nature.
Wi-Fi
At Homewood Suites by Hilton Washington DC Convention Center, the complimentary Wi-Fi experience leaves much to be desired. Many guests have found the connection to be weak, unstable and, at times, completely unreliable. Those relying on solid internet connectivity during their stay might be disappointed, as problems such as poor bandwidth and constant connectivity issues have been commonly reported. Despite these drawbacks, the hotel does offer free Wi-Fi, though the quality might prompt some guests to consider purchasing a hotspot for a more stable connection. VIP members seem to have a slightly better experience with exclusive access, but even they report occasional challenges. While the internet service may require some attention, the hotel provides complimentary access that, when functioning, meets basic browsing needs. The TV system, however, also needs improvement, which alongside the internet concerns, points to the necessity for a technological upgrade at this otherwise well-located establishment.
Gym
The gym at Homewood Suites by Hilton Washington DC Convention Center receives high praise for being well-equipped and offering everything needed for a good workout. Guests appreciate the excellent fitness facilities, noting the variety and quality of the equipment. The fitness room is described as nice and big, providing ample space for exercise activities. Moreover, the gym is said to be very organized and clean, adding to the overall positive experience. While there is a minor remark about gym appliances being dusty, the general sentiment suggests that the fitness center meets the needs of most visitors effectively.
Family
Homewood Suites by Hilton Washington DC Convention Center has been praised for its suitability for family stays. Guests appreciated the spacious and comfortable rooms that easily accommodated families of various sizes, often mentioning the ample room for both parents and children to rest well. The availability of multiple rooms and a King suite with a pull-out couch provided flexible sleeping arrangements and comfort for families.
Many reviewers highlighted the family-friendly environment and cooking facilities, which added convenience for those traveling with children. The location also garnered positive feedback, making it an excellent base for family outings in the area.
While some families faced minor challenges, such as loading and unloading for larger groups or requesting additional pillows, the overall sentiment was that the hotel offered an acceptable and enjoyable stay. Despite occasional difficulties, such as the late arrival with children or long walks around the property, the general consensus was that Homewood Suites is a good and safe choice for family trips with happiness and satisfaction commonly expressed among parents and their kids.
3 Star
Homewood Suites by Hilton Washington DC Convention Center is a three-star property that maintains a consistent level of quality. Guests find the staff supportive and helpful, consistently providing assistance and resolving issues promptly. Check-out procedures are well-managed, contributing to a pleasant overall experience.
The hotel itself is described as nice with functional facilities that meet the standards of its three-star rating. Some guests, however, report that certain facilities came across as disappointing and expected more from a 3.5-star establishment.
A notable perk is the breakfast, which is considered a great bonus given the overall cost of the stay. While there are a few mixed reviews regarding the overall value, many highlighted the pleasant experience and expressed a willingness to stay again. Despite some concerns about additional charges, particularly for parking, the general sentiment remains positive towards the quality and service provided by the hotel.
Business
Homewood Suites by Hilton Washington DC Convention Center caters well to business travelers with several facilities and services aimed at meeting professional needs. The hotel's location is particularly advantageous for business purposes, situated in proximity to embassies, Federal Triangle and the bustling New York Avenue. Guests appreciate the functional business center and available meeting rooms, which facilitate smooth and prompt meetings. The desks in the rooms are noted to be ideal for working, contributing to an overall business-friendly environment. The reception staff are described as helpful and professional, providing supportive and prompt service. Additionally, the hotel offers valet parking, making it convenient for business visitors by car. Overall, the Homewood Suites offers a reliable and functional stay for those traveling for business purposes, providing essential amenities and a prime location in the heart of a business district.
No, Homewood Suites by Hilton Washington DC Convention Center doesn't have any pool.
No, a spa isn't available at Homewood Suites by Hilton Washington DC Convention Center.
Yes, Homewood Suites by Hilton Washington DC Convention Center welcomes dogs.
No, parking facilities aren't available at Homewood Suites by Hilton Washington DC Convention Center.
Yes, Homewood Suites by Hilton Washington DC Convention Center has a gym.