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Sonesta Milwaukee West Wauwatosa

Wauwatosa , 10499 Innovation Drive (Show on Map)

7.2

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Sonesta Milwaukee West Wauwatosa is a great choice for guests looking for a conveniently located hotel with friendly staff and clean, comfortable rooms. The hotel's location is praised for its proximity to medical facilities, shops, restaurants and a mall. While the breakfast received mixed reviews, guests appreciated the cleanliness of the breakfast area and the helpfulness of the staff in offering alternative food options. The lack of dining options was a disappointment for some guests, but the comfortable and clean rooms and convenient location made up for it. The hotel's cleanliness is highly praised, although some guests did experience major cleaning problems. The staff is exceptional with many guests specifically mentioning the front desk staff and shuttle bus driver for their welcoming and accommodating service. The beds are comfortable, although there have been reports of bed bugs and some guests were not pleased with the lack of a fitted sheet on their bed. Overall, guests had a positive experience at the Sonesta Milwaukee West Wauwatosa with the high price for the lack of advertised amenities being the main downside.
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Categories

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Heated Pool Indoor Pool

Business Hotel

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

Deluxe Room with Two Queen Beds A flat-screen TV is featured in this room that also provides a work desk.

Preferred King Room Featuring a flat-screen TV, this room also includes a work desk.

Deluxe King Room Room includes seating area.

One-Bedroom King Suite with Roll-in Shower - Mobility Accessible The triple room's kitchen, which has a refrigerator and a tea and coffee maker, is available for cooking and storing food. The unit has 1 bed.

Queen Studio Suite with Roll-In Shower- Mobility Accessible The quadruple room's kitchen, which has a refrigerator and a tea and coffee maker, is available for cooking and storing food. The unit has 2 beds.

One-Bedroom King Suite The suite's kitchen, which features a refrigerator and a tea and coffee maker, is available for cooking and storing food. The unit offers 1 bed.

Deluxe King Room - Hearing Accessible The double room's kitchen, which has a refrigerator and a tea and coffee maker, is available for cooking and storing food. The unit has 1 bed.

Deluxe Room with Two Queen Beds - Hearing Accessible The quadruple room's kitchen, which has a refrigerator and a tea and coffee maker, is available for cooking and storing food. The unit has 2 beds.

Deluxe King Room with Roll-In Shower - Mobility Accessible The double room's kitchen, which features a refrigerator and a tea and coffee maker, is available for cooking and storing food. The unit offers 1 bed.

One-Bedroom King Suite - Hearing Accessible The triple room's kitchen, which features a refrigerator and a tea and coffee maker, is available for cooking and storing food. The unit offers 1 bed.

About Sonesta Milwaukee West Wauwatosa

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Guest Reviews

7.2

Good

Location

Guests of the Sonesta Milwaukee West Wauwatosa have praised the hotel's location, stating it is conveniently close to medical facilities such as Froedtert Hospital and the Medical College. The location has been described as great, awesome, nice and perfect for guests' needs. The hotel is also in close proximity to many shops, restaurants and a mall, providing guests with easy access to snacks and entertainment. Additionally, guests have commended the friendliness of the staff and the great value of the hotel's excellent location.

Breakfast

The breakfast at Sonesta Milwaukee West Wauwatosa has received mixed reviews from guests. While some found the hot breakfast to be satisfactory and great, others were disappointed by the lack of variety and absence of breakfast options due to COVID-19 restrictions. Unfortunately, the hotel's restaurant was closed during some guests' stays, creating inconvenience and frustration. Some guests suggested that the hotel could have offered a "bag" breakfast in lieu of the restaurant closure. However, despite these challenges, guests appreciated the cleanliness of the breakfast area and the helpfulness of the staff in offering alternative food options. Overall, guests were satisfied with the hotel's breakfast options but wished for more variety and flexibility during these challenging times.

Dinner

The Sonesta Milwaukee West Wauwatosa hotel offers a comfortable stay with easy access to the city's attractions. While the hotel does not offer dining options, some guests were disappointed that the restaurant and bar were closed during their stay. However, it should be noted that the closure was not advertised beforehand. Despite this, guests appreciated the comfortable and clean rooms and convenient location.

Rooms

If you're searching for a hotel with clean and comfortable rooms in a good location, the Sonesta Milwaukee West Wauwatosa may be a great choice. While some guests noted that the rooms were a bit outdated and could use some updating, they were generally pleased with the size and cleanliness of the accommodations. Beds were described as comfortable and many rooms included a coffee maker and nice bay windows. While there were a few reports of dirty or stained linens, these issues were promptly addressed by the staff. Unfortunately, some guests were disappointed by the lack of amenities like a fridge or microwave and some rooms were also reported to be a bit warm or stuffy. Additionally, a couple of guests encountered issues with their room keys and some found the written communication from the hotel to be poor. However, many guests praised the staff for their friendly and helpful service, even during times of high demand. Note that the on-site restaurant was closed during the time of these reviews and there was no breakfast offered, though there are nearby dining options available. Overall, if you prioritize a clean room and helpful service over luxurious amenities, the Sonesta Milwaukee West Wauwatosa may be a good option for your next stay.

Beds

The Sonesta Milwaukee West Wauwatosa hotel offers comfortable beds for a relaxing stay. Guests have reported that the beds are some of the most comfortable they have ever slept on with good weight blankets and clean mattresses. Although some guests have found the pillows to be too soft, overall the beds and pillows are comfortable. The rooms are clean and have nice decor with some even being handicapped accessible. However, there have been reports of bed bugs and some guests were not pleased with the lack of a fitted sheet on their bed. Despite this, the comfortable beds are a standout feature of this hotel.

Cleanliness

Guests who have stayed at Sonesta Milwaukee West Wauwatosa have given their positive feedback regarding the cleanliness of the hotel. The common areas were described as clean and comfortable with a fresh and hip lobby. The majority of the guest rooms were also well-maintained and clean, adding to the overall comfortable stay. While some mentioned minor cleaning issues such as dusty rooms, dirty bedding and stained walls, the friendly staff ensured these issues were addressed promptly. However, some guests did experience major cleaning problems, such as mold and mildew in bathrooms or dirty pool and hot tub areas. Despite these issues, the majority of guests were happy with the clean environment and convenient location of the hotel.

Staff

The Sonesta Milwaukee West Wauwatosa has a reputation for an exceptional staff who are praised for their helpfulness and friendliness by guests. Many guests specifically mention the front desk staff, who are described as welcoming, accommodating and always smiling. The shuttle bus driver also receives special recognition for their friendly service. Staff is also praised for being efficient and responsive. Even when dealing with busy check-ins, guests appreciate the calm and professional demeanor of the staff. A few guests mention specific staff members for their exceptional service. While there are a few negative comments, the overwhelming majority of guests have a positive experience with the staff of this hotel.

Pool

If you're planning a stay at the Sonesta Milwaukee West Wauwatosa and hoping to take a dip in the pool, be sure to check ahead for any updates on its availability. While some guests reported issues such as a broken hot tub, pool closures for maintenance or COVID-19 restrictions and some complaints about cleanliness, others found the pool area open and clean with a perfect hot tub. While some rooms lacked a refrigerator and microwave - and some guests were disappointed by the absence of breakfast due to the current climate - others appreciated the overall look and feel of the pool area. Overall, it seems that while the pool may be hit or miss depending on the timing of your visit, there's a chance you may get lucky and enjoy a swim or soak during your stay.

4 Star

The Sonesta Milwaukee West Wauwatosa has received positive reviews from its guests. Overall, the hotel is described as happy, clean, comfortable and located in a good area. Guests enjoyed the quiet and challenging maze-like parking lot. The hotel itself and its facilities have been praised as very good and the staff provided superb service. Although some amenities were lacking, guests were satisfied with their stay. The main downside was the high price for the lack of advertised amenities which resulted in a mediocre review. Some guests thought that the hotel did not feel like a full four-star experience, but everyone ultimately had a positive stay.

Yes, Sonesta Milwaukee West Wauwatosa has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

No, a spa isn't available at Sonesta Milwaukee West Wauwatosa.

Yes, Sonesta Milwaukee West Wauwatosa welcomes dogs.

No, parking facilities aren't available at Sonesta Milwaukee West Wauwatosa.

Yes, Sonesta Milwaukee West Wauwatosa has a gym.

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