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Summary of reviewsThe Holiday Inn Express & Suites West Long Branch - Eatontown by IHG, receives notable praise for its prime and convenient location in West Long Branch. Guests appreciate its proximity to Monmouth University, nearby beaches, stores and restaurants, making it ideal for both leisure and business travelers. The positioning between Sandy Hook and Belmar provides easy access to various attractions, which is a significant draw for many visitors.
The breakfast offerings are generally well-received with many guests enjoying the variety and quality of the complimentary items, particularly the cinnamon buns. While there are minor criticisms regarding food availability towards the end of breakfast hours and service efficiency, the overall feedback is positive, citing the convenience and satisfactory spread.
The hotel's rooms are described as clean, spacious and comfortable with particular appreciation for the large, well-lit accommodations and extra pillows. The suites are especially favored for extended stays, offering a modern and well-maintained ambiance. Some minor issues have been noted, such as occasional shower knob difficulties and sporadic hot water problems, but these incidents appear to be isolated.
Exceptional cleanliness is a standout feature with guests consistently commending the spotless condition of the rooms and bathrooms. The absence of musty smells and overpowering cleaning scents contributes to a fresh and pleasant environment. Despite some occasional noise and staffing concerns, the hotel maintains a high standard of cleanliness and comfort.
The staff at the hotel significantly enhance the guest experience with their friendly, helpful and accommodating demeanor. Front desk and management staff receive particular praise for their exceptional service and attentiveness, contributing to a warm and supportive atmosphere for visitors.
The indoor pool garners mixed reviews with some guests appreciating its cleanliness and as a pleasant amenity alongside the excellent breakfast buffet. However, concerns about maintenance, such as high chlorine levels, filtration needs and occasional unavailability, suggest that improvements could enhance guest satisfaction.
The beds receive consistent accolades for their exceptional comfort, spaciousness and cleanliness. Guests frequently highlight the quality of the mattresses, sheets and the additional pillows provided, contributing to a highly restful sleep experience.
In summary, the Holiday Inn Express & Suites West Long Branch - Eatontown by IHG, is praised for its excellent location, clean and spacious rooms, outstanding staff, comfortable beds and a generally satisfactory complimentary breakfast. Minor issues with the pool and small service inconsistencies do not overshadow the overall positive guest experiences, making it a highly recommended choice for travelers in the area. Show more
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Categories
Family Friendly Hotel
Holiday Inn Express & Suites provides complimentary breakfast and suite options, suitable for families. The consistent quality and service of the brand are beneficial for family travel.
Business Hotel
The Holiday Inn Express offers a 24-hour business center and complimentary Wi-Fi. It is a convenient option for business travelers.
Accessible Hotel
Holiday Inn Express hotels typically offer accessible rooms and features. This location may include amenities such as accessible parking, ramps, and elevators, along with accessible bathrooms in some guest rooms.
Hotel near Golf Courses
Hotel for Honeymoon
Hotel with Swimming Pool
Heated Pool Indoor Pool
Hotel with Gym
Hotel with Indoor Pool
Hotel with Heated Pool
Room Types
Standard RoomOffers free Wi-Fi, a 32-inch flat-screen cable TV, and a safety deposit box.
Bed type and smoking preferences are subject to availability and cannot be guaranteed.
King SuiteThis spacious suite features a separate seating room with a sofa bed, a microwave, and fridge. It also offers free Wi-Fi, a 32-inch flat-screen cable TV, and a safety deposit box.
Standard King RoomOffers free Wi-Fi, a 32-inch flat-screen cable TV, and a safety deposit box.
Double Room - Disability AccessProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room provides a coffee machine, a wardrobe, a safe deposit box, a carpeted floor, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Double Room with Roll In Shower - Mobility Accessible/ Non- SmokingOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room offers a coffee machine, a wardrobe, a safe deposit box, a carpeted floor, as well as a flat-screen TV with cable channels. The unit has 1 bed.
Suite with Mobility Accessible Roll in Shower/Non-SmokingProviding free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The suite provides a coffee machine, a wardrobe, a safe deposit box, a carpeted floor, as well as a flat-screen TV with cable channels. The unit offers 2 beds.
Standard Room with Two Queen BedsFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room features a coffee machine, a wardrobe, a safe deposit box, a carpeted floor, as well as a flat-screen TV with cable channels. The unit has 2 beds.
Executive Suite - Non-SmokingProviding free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The suite features carpeted floors, a seating area with a flat-screen TV with cable channels, a minibar, a coffee machine, as well as a wardrobe. The unit offers 2 beds.
Guest Reviews
8.2
Very Good
Location
Located in West Long Branch, the Holiday Inn Express & Suites West Long Branch - Eatontown offers a prime and convenient location that guests consistently appreciate. The proximity to Monmouth University is a highlight for many visitors. Beach lovers will find it particularly appealing, as it provides easy access to a variety of beaches, satisfying those who look forward to spending their days by the sea.
The hotel is also situated near a multitude of stores and restaurants, making it ideal for both shopping and dining. Business travelers find the location perfect for attending meetings and events. It’s conveniently positioned halfway between Sandy Hook and Belmar, which means guests can enjoy a range of attractions within a short drive.
Whether it’s for leisure or business, the location of this hotel meets the needs of its guests, making it an excellent choice for a stay in the area.
Breakfast
Guests generally had positive experiences with the breakfast at Holiday Inn Express & Suites West Long Branch - Eatontown by IHG. Many appreciated the variety and quality, describing it as delicious, fresh and more than adequate. Items such as cinnamon buns particularly stood out as crowd favorites. The breakfast buffet, while sometimes criticized for being too close to the lobby, offered a nice surprise and plenty of options, satisfying most guests' expectations.
Though some mentioned that the food was occasionally gone before the end of breakfast hours and service could be improved, the overall sentiment was favorable, noting that the complimentary breakfast added convenience to their stay. The pancake machine was a noted absence for some and there were suggestions to extend breakfast hours on weekends and holidays. Despite minor inconsistencies, the breakfast seems to be a highlight for many staying at this hotel.
Rooms
Nestled in West Long Branch, the Holiday Inn Express & Suites Eatontown offers travelers clean, spacious and comfortable accommodations. Guests often comment on the hotel's cleanliness and the excellent demeanor of the staff. Rooms are notably large and well-lit, featuring comfortable beds with extra pillows, making for a restful stay. The suites are particularly appreciated for longer visits, described as perfect for extended stays. Modern and impeccably maintained, the hotel's facilities ensure a pleasant experience.
The ambiance is further enhanced by the quietness of the upper floors and the overall property appears fairly new and modern. Complimentary breakfast adds a touch of convenience and value and there is ample parking available. Some guests have noted minor issues, such as difficulty with shower knobs, sporadic peculiar smells and occasional hot water problems. However, these seem to be isolated cases rather than the norm.
Despite some rooms being on the smaller side, the well-kept and comfortable interiors more than compensate. Overall, the Holiday Inn Express & Suites West Long Branch - Eatontown is a clean and comfortable choice with excellent staff, making it a reliable option for both short-term and long-term stays.
Beds
The reviews for 'Holiday Inn Express & Suites West Long Branch - Eatontown' emphasize the exceptional comfort of the beds. Guests frequently mentioned that the beds were comfortable, spacious and clean. Extra pillows, described as amazing, were provided, which enhanced the overall sleep experience. The positive feedback extends to the mattress and sheets, which were often highlighted as wonderful. The hotel rooms themselves were noted for their cleanliness and spaciousness, adding to the restful atmosphere. Overall, the bedding at this hotel is highly praised by guests for its comfort and quality.
Cleanliness
The 'Holiday Inn Express & Suites West Long Branch - Eatontown by IHG' has received high marks for its exceptional cleanliness from guests. Many reviews praised the property as spotless with rooms and bathrooms consistently described as very clean. Guests noted that the hotel maintained a fresh and pleasant environment without musty smells or the overpowering scent of cleaning chemicals. The friendly and helpful staff were also frequently commended, adding to the positive experience. While there were mentions of occasional noise from the food area and being understaffed, the general sentiment was overwhelmingly positive. The combination of clean facilities, convenient location, comfortable beds and an excellent breakfast make it a well-regarded choice for travelers seeking a tidy and welcoming stay.
Staff
The staff at Holiday Inn Express & Suites West Long Branch - Eatontown consistently receive high praise from guests. Described as friendly, helpful and accommodating, the team makes a significant positive impact on the overall guest experience. Particularly highlighted were the efforts of the front desk and management with mentions of exceptional service and attentiveness. Several reviews note the pleasure of interactions with the staff and commend their pleasant demeanor. While one comment noted an instance of unprofessionalism, the overwhelming sentiment remains that the staff are polite, nice and very welcoming. Overall, visitors can expect a warm and supportive atmosphere during their stay.
Pool
The indoor pool at the Holiday Inn Express & Suites West Long Branch - Eatontown has received mixed feedback from guests. Many have appreciated the pool, describing it as nice, great and a source of enjoyment. Positive remarks highlight the pool as clean and a good amenity paired with the hotel's amazing full breakfast buffet.
However, several guests have reported concerns regarding the pool's maintenance. Issues such as a high chlorine level causing eye irritation, a need for a better filtration system and instances of the pool being dirty, cloudy or even slightly green have been brought up. Some visitors found the pool too cold and noted that it was sometimes closed for chemical maintenance. The pool has also been described as small and occasionally not available. These mixed reviews suggest that while the pool has potential and is enjoyed by many, it could benefit from more consistent maintenance and updates.
Yes, Holiday Inn Express & Suites West Long Branch - Eatontown by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Holiday Inn Express & Suites West Long Branch - Eatontown by IHG.
No, Holiday Inn Express & Suites West Long Branch - Eatontown by IHG doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Express & Suites West Long Branch - Eatontown by IHG.
Yes, Holiday Inn Express & Suites West Long Branch - Eatontown by IHG has a gym.