Hilton Palm Beach PBI
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Summary of reviewsHilton Palm Beach PBI offers a convenient and comfortable stay for travelers, particularly those needing close proximity to the airport. The hotel's strategic location, complemented by a complimentary shuttle service, makes it a favored choice among guests with early flights or layovers. Additionally, its position near downtown West Palm Beach and various local attractions adds to its appeal for those looking to explore the area.
Guests often praise the hotel's clean and spacious accommodations with comfortable bedding, which significantly enhances their overall experience. The beautiful and well-maintained grounds, friendly ambiance and excellent service further contribute to its charm. The pool area is especially noteworthy, providing a visually pleasing, relaxing environment. With features like a hot tub, well-kept landscaping and a heated option, guests find it ideal for both leisure and social activities.
The breakfast service receives positive remarks for its quality, taste and attentive staff, although some guests have pointed out the high cost. Tony Roma's, the hotel's primary restaurant and the outdoor tiki bar are appreciated for their inviting ambiance and sociable environment, although food quality can sometimes be inconsistent.
The gym facilities are another highlight, offering a comprehensive range of equipment and even yoga classes, meeting the fitness needs of many guests. Additionally, the hotel is noted for being family-friendly, providing large yards, pool games and spacious accommodations that are well-suited for family events.
Despite the mixed reviews on WiFi reliability and some inconsistencies in room cleanliness and maintenance, the positive experiences generally outweigh the negatives. Friendly and professional staff members, such as Melvin and Philip, are often highlighted for their exceptional service, although improvements in front desk service could enhance overall guest satisfaction.
In summary, Hilton Palm Beach PBI stands out for its prime location, comfortable rooms, excellent pool area and exceptional gym facilities, making it a compelling choice for travelers seeking convenience and comfort in Palm Beach.
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Guests often praise the hotel's clean and spacious accommodations with comfortable bedding, which significantly enhances their overall experience. The beautiful and well-maintained grounds, friendly ambiance and excellent service further contribute to its charm. The pool area is especially noteworthy, providing a visually pleasing, relaxing environment. With features like a hot tub, well-kept landscaping and a heated option, guests find it ideal for both leisure and social activities.
The breakfast service receives positive remarks for its quality, taste and attentive staff, although some guests have pointed out the high cost. Tony Roma's, the hotel's primary restaurant and the outdoor tiki bar are appreciated for their inviting ambiance and sociable environment, although food quality can sometimes be inconsistent.
The gym facilities are another highlight, offering a comprehensive range of equipment and even yoga classes, meeting the fitness needs of many guests. Additionally, the hotel is noted for being family-friendly, providing large yards, pool games and spacious accommodations that are well-suited for family events.
Despite the mixed reviews on WiFi reliability and some inconsistencies in room cleanliness and maintenance, the positive experiences generally outweigh the negatives. Friendly and professional staff members, such as Melvin and Philip, are often highlighted for their exceptional service, although improvements in front desk service could enhance overall guest satisfaction.
In summary, Hilton Palm Beach PBI stands out for its prime location, comfortable rooms, excellent pool area and exceptional gym facilities, making it a compelling choice for travelers seeking convenience and comfort in Palm Beach.
Hotel near Golf Courses
Hilton Palm Beach PBI offers easy access to top-rated golf courses, including being only moments away from them. It is also conveniently located near Palm Beach International Airport and the Trump International Golf Club.
Hotel Taking Steps Towards Sustainability
This hotel operates under Hilton's "Travel with Purpose" ESG strategy, which focuses on reducing environmental footprint through programs like waste reduction, water conservation, and energy-efficient operations.
Hotel for Honeymoon
Hilton Palm Beach PBI is recognized as a romantic hotel option in West Palm Beach.
Hotel with Swimming Pool
Hilton Palm Beach PBI features a large outdoor pool with extended hours and a depth of 7 feet. It is a key highlight that significantly enhances the overall guest experience.
Outdoor Pool
Business Hotel
This Hilton hotel offers standard business amenities and is located near the Palm Beach International Airport, providing convenience for business travelers. It includes meeting rooms and business services.
Hotel with Gym
The Hilton Palm Beach PBI is listed as one of the top hotels with a gym in West Palm Beach.
3-Star Hotel
The Hilton Palm Beach PBI offers a comfortable and convenient stay near the Palm Beach International Airport. Known for its reliable service and well-maintained facilities, it provides good value for travelers.
Hotel with Outdoor Pool
This Hilton property in West Palm Beach offers an outdoor pool facility for guests.
Family Friendly Hotel
Accessible Hotel
Guest Reviews
Situated just a stone's throw away from the airport, Hilton Palm Beach PBI boasts a prime location that many guests find incredibly convenient, particularly for those with early morning flights or layovers. The hotel’s close proximity to the airport, aided by a complimentary shuttle service, ensures easy and quick transfers. This convenient setup has been praised for saving time and reducing travel stress.
Not only does the location cater to air travelers, but it’s also ideally positioned for visitors looking to explore various local attractions, including the nearby convention center and marina. The hotel is noted for being just a short drive away from downtown West Palm Beach, bustling with shops, restaurants and bars, making it easy for guests to enjoy the vibrant locale.
Additionally, the hotel offers easy access to highways, simplifying trips to the amphitheater, the university and other points of interest around Palm Beach. This makes it a practical choice for those looking to visit multiple sites during their stay.
The clean and comfortable accommodations, combined with excellent service and beautiful grounds, contribute to the hotel’s appeal. Many found the spacious rooms and tranquil atmosphere an added bonus, enhancing their overall experience.
Overall, Hilton Palm Beach PBI is ideal for travelers seeking a strategically positioned hotel that balances convenience with comfort, making it a favored choice for those visiting the area.
Guests' impressions of breakfast at Hilton Palm Beach PBI reveal a mix of opinions with many highlighting the quality and service, while some express concerns about cost and inclusion. The breakfast is often praised for being delicious and served with excellent service by attentive staff. The selection is generally considered good with several guests noting that the breakfast itself is satisfying and reasonably priced.
However, there are recurrent complaints about the cost with many finding it too high, particularly the $21 per person charge. Several guests were surprised or disappointed to discover breakfast was not included in the price of their room. The buffet, while appreciated for its freshness and quality, received mixed reviews regarding variety and value.
Overall, while the breakfast experience at Hilton Palm Beach PBI is positively mentioned for its taste and service, the additional cost and the perception of value remain points of contention for some guests.
Hilton Palm Beach PBI offers a mixed dining experience with notable highlights and some areas of improvement. Tony Roma's, the hotel's primary restaurant, elicits varied feedback from guests. The ambiance is inviting and the service provided by the bartenders is commendable, described as very customer-friendly. The outdoor tiki bar is a hit among visitors, praised for its great food and excellent social environment. Special events like the Mystery Murder Dinner have also received rave reviews for being particularly enjoyable and well-executed. Additionally, the deck by the lake provides a picturesque setting, enhancing the dining atmosphere.
However, there are some criticisms, such as occasional dissatisfaction with the restaurant’s food quality, emphasizing the need for consistent culinary standards. While some guests found the restaurant closed during their visit, the overall experience at the hotel's dining options mostly leaves a positive impression. Guests also appreciate the additional amenities like outdoor bars which contribute to a more comprehensive, enjoyable stay.
The rooms at Hilton Palm Beach PBI offer mixed experiences for guests. Many guests appreciate the spacious, clean and comfortable accommodations, often highlighting the generous room sizes and the comfort of the beds. Several reviewers were pleased with the overall cleanliness and found the rooms to be a good size. Despite these positives, a significant number of guests reported issues with the rooms.
Common complaints include outdated decor, worn-out carpets and the need for general maintenance. Some guests encountered cleanliness issues, like dirty pillowcases, unpleasant smells and mildew in the bathrooms. A few rooms had malfunctioning amenities, such as broken air conditioners, clogged sinks and fridges filled with ice blocks. Noise problems from adjacent elevators and thin walls were also noted.
Overall, while some guests enjoyed their stay thanks to the room's size and bed comfort, others found the rooms lacking in upkeep and modern amenities, often requiring updates and better cleaning practices to meet their expectations.
The beds at the Hilton Palm Beach PBI received mixed feedback from guests. Many visitors found the beds and pillows to be very comfortable, often describing them as super soft and conducive to a good night’s sleep. Some guests specifically appreciated the nice and comfortable comforters and reported that the bed linens and pillows were plush and cozy. The rooms were generally clean and the comforters provided were not just thin blankets, adding to the overall comfort.
However, there were numerous complaints about the beds as well. Some found the beds to be uncomfortable with several guests mentioning issues such as small size, squeaking noises and mattresses that needed replacement. Incidents of dirty bedclothes and unmade beds after room cleaning were also reported, leading to dissatisfaction among some guests. The pillows occasionally needed replacing and the condition of the beds varied widely across different rooms.
Despite these issues, those who enjoyed their stay found the bedding to contribute positively to their hotel experience. The night manager's polite demeanor and the overall ambiance of the hotel, including features like the tiki bar and pool area, helped to balance out the negative aspects for some visitors.
Hilton Palm Beach PBI receives a mixed bag of reviews when it comes to cleanliness and overall upkeep. On the positive side, many guests praise the hotel for its very clean facilities, noting spotless rooms and well-maintained common areas. The clean rooms and general cleanliness of the hotel frequently stand out as highlights. The swimming pool and common areas are also mentioned favorably for being clean and inviting.
However, other reviews reveal issues such as dirty rooms, stained carpets and outdated furnishings. Some guests noted unpleasant smells in the rooms and hallways with reports of mold and dirty bathrooms. Problems with maintenance like chipped bathtubs, clogged sinks and peeling paint add to the list of concerns. A few guests mentioned that housekeeping services were inconsistent with rooms being cleaned only sporadically over extended stays.
The overall impression of the Hilton Palm Beach PBI is that while the hotel has potential with clean common areas and a visually pleasant property, there is a significant need for better maintenance and housekeeping services to ensure a consistently clean and pleasant stay for all guests.
The staff at Hilton Palm Beach PBI garnered mixed reviews with feedback ranging from highly positive to notably critical. Many guests praised the staff for being great, friendly, professional and attentive. Specific mentions of individuals such as Melvin, Philip at the tiki bar, Xavier and Kevin from housekeeping highlighted their exceptional service. Some reviewers appreciated the welcoming demeanor and helpful nature of most employees, which contributed to their positive experience.
However, several guests encountered challenges with the front desk personnel, describing them as unhelpful, rude and sometimes confrontational. Issues such as a lack of engagement, poor follow-up on service requests and discriminatory behavior were reported. The management also received criticism for not addressing problems effectively or showing concern over complaints.
Overall, while there were numerous commendations for friendly and professional staff, there were significant reports pointing to inconsistency in customer service, indicating room for improvement in staff training and responsiveness.
Guests at the Hilton Palm Beach PBI have shared mixed experiences regarding the hotel's WiFi. Some have found the WiFi to work well, but numerous reviews have highlighted the service as unreliable with frequent connectivity issues. Users reported having to sign in repeatedly and experiencing slow internet speeds. Inconsistent signals and difficulty accessing remote points were common issues and several guests also noted problems with other electronic amenities such as room keys, room phones and television signals. Overall, while there are some positive mentions of the WiFi, many guests faced significant challenges in maintaining a stable connection during their stay.
The gym at Hilton Palm Beach PBI stands out as a significant highlight among guests, offering comprehensive facilities that cater to various workout preferences. The presence of two gyms provides ample space and equipment, ensuring a satisfying exercise experience. Additionally, the availability of yoga adds a valuable option for those seeking a holistic fitness routine. Despite minor mentions of dampness and rust, the overall impression of the gym remains highly positive with many praising it as fantastic and great. The hotel's location, combined with its well-equipped gym, creates a convenient and pleasant environment for guests looking to maintain their fitness regimen during their stay.
Hilton Palm Beach PBI offers a delightful experience for pool enthusiasts with numerous guests praising its inviting and well-maintained pool area. The hot tub and pool have repeatedly been highlighted as major positives, contributing significantly to enjoyable short stays. The beautifully landscaped outside pool grounds and the pool's appealing design create a visually pleasing environment that guests love.
The pool bar and its staff have also garnered commendable mentions, providing an added layer of relaxation and enjoyment. Additionally, the amenities available around the pool enhance the guest experience. The presence of pool games and ample lounging areas cater well to families and individuals seeking leisure or engaging activities.
However, a few minor issues have been noted, such as the occasional lack of seating and pool towels, which could affect guests' convenience. Despite these hiccups, the pool remains a standout feature of this hotel, suitable for taking stunning pictures, enjoying a great weekend getaway and having fun under the sun. The heated pool option is another appealing feature that ensures comfort regardless of the weather. Overall, the Hilton Palm Beach PBI's pool area is a key highlight that significantly enhances the overall guest experience.
The Hilton Palm Beach PBI is a great option for family travel, offering a variety of benefits for kids. With a large yard perfect for children to run around and enjoy outdoor activities, it caters well to younger guests. The pool area is particularly praised, adding an extra layer of fun. The hotel's ability to host family events and provide spacious accommodations, such as six-room options, makes it even more appealing for those traveling with children. Overall, families repeatedly choose this hotel for their stays, indicating a consistently enjoyable experience.
Visitors to the Hilton Palm Beach PBI have shared a range of opinions about the hotel's outdoor pool area, emphasizing its many positive aspects. The outdoor pool area, including a garden and a bar, is often highlighted as a fantastic feature of the property. Guests describe the pool space as amazing, peaceful and beautiful, noting that it is great for taking pictures and a relaxing spot enhanced by the presence of a jacuzzi and an outdoor bar. The facilities are cited as newly renovated, contributing to the overall appeal. While the pool does not have dedicated staff and there were some mentions of litter, the general consensus is that the pool area stands out as a significant advantage of the hotel, ensuring a pleasant and enjoyable experience for visitors.
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Location
Not only does the location cater to air travelers, but it’s also ideally positioned for visitors looking to explore various local attractions, including the nearby convention center and marina. The hotel is noted for being just a short drive away from downtown West Palm Beach, bustling with shops, restaurants and bars, making it easy for guests to enjoy the vibrant locale.
Additionally, the hotel offers easy access to highways, simplifying trips to the amphitheater, the university and other points of interest around Palm Beach. This makes it a practical choice for those looking to visit multiple sites during their stay.
The clean and comfortable accommodations, combined with excellent service and beautiful grounds, contribute to the hotel’s appeal. Many found the spacious rooms and tranquil atmosphere an added bonus, enhancing their overall experience.
Overall, Hilton Palm Beach PBI is ideal for travelers seeking a strategically positioned hotel that balances convenience with comfort, making it a favored choice for those visiting the area.
Breakfast
However, there are recurrent complaints about the cost with many finding it too high, particularly the $21 per person charge. Several guests were surprised or disappointed to discover breakfast was not included in the price of their room. The buffet, while appreciated for its freshness and quality, received mixed reviews regarding variety and value.
Overall, while the breakfast experience at Hilton Palm Beach PBI is positively mentioned for its taste and service, the additional cost and the perception of value remain points of contention for some guests.
Dinner
However, there are some criticisms, such as occasional dissatisfaction with the restaurant’s food quality, emphasizing the need for consistent culinary standards. While some guests found the restaurant closed during their visit, the overall experience at the hotel's dining options mostly leaves a positive impression. Guests also appreciate the additional amenities like outdoor bars which contribute to a more comprehensive, enjoyable stay.
Rooms
Common complaints include outdated decor, worn-out carpets and the need for general maintenance. Some guests encountered cleanliness issues, like dirty pillowcases, unpleasant smells and mildew in the bathrooms. A few rooms had malfunctioning amenities, such as broken air conditioners, clogged sinks and fridges filled with ice blocks. Noise problems from adjacent elevators and thin walls were also noted.
Overall, while some guests enjoyed their stay thanks to the room's size and bed comfort, others found the rooms lacking in upkeep and modern amenities, often requiring updates and better cleaning practices to meet their expectations.
Beds
However, there were numerous complaints about the beds as well. Some found the beds to be uncomfortable with several guests mentioning issues such as small size, squeaking noises and mattresses that needed replacement. Incidents of dirty bedclothes and unmade beds after room cleaning were also reported, leading to dissatisfaction among some guests. The pillows occasionally needed replacing and the condition of the beds varied widely across different rooms.
Despite these issues, those who enjoyed their stay found the bedding to contribute positively to their hotel experience. The night manager's polite demeanor and the overall ambiance of the hotel, including features like the tiki bar and pool area, helped to balance out the negative aspects for some visitors.
Cleanliness
However, other reviews reveal issues such as dirty rooms, stained carpets and outdated furnishings. Some guests noted unpleasant smells in the rooms and hallways with reports of mold and dirty bathrooms. Problems with maintenance like chipped bathtubs, clogged sinks and peeling paint add to the list of concerns. A few guests mentioned that housekeeping services were inconsistent with rooms being cleaned only sporadically over extended stays.
The overall impression of the Hilton Palm Beach PBI is that while the hotel has potential with clean common areas and a visually pleasant property, there is a significant need for better maintenance and housekeeping services to ensure a consistently clean and pleasant stay for all guests.
Staff
However, several guests encountered challenges with the front desk personnel, describing them as unhelpful, rude and sometimes confrontational. Issues such as a lack of engagement, poor follow-up on service requests and discriminatory behavior were reported. The management also received criticism for not addressing problems effectively or showing concern over complaints.
Overall, while there were numerous commendations for friendly and professional staff, there were significant reports pointing to inconsistency in customer service, indicating room for improvement in staff training and responsiveness.
Wi-Fi
Gym
Pool
The pool bar and its staff have also garnered commendable mentions, providing an added layer of relaxation and enjoyment. Additionally, the amenities available around the pool enhance the guest experience. The presence of pool games and ample lounging areas cater well to families and individuals seeking leisure or engaging activities.
However, a few minor issues have been noted, such as the occasional lack of seating and pool towels, which could affect guests' convenience. Despite these hiccups, the pool remains a standout feature of this hotel, suitable for taking stunning pictures, enjoying a great weekend getaway and having fun under the sun. The heated pool option is another appealing feature that ensures comfort regardless of the weather. Overall, the Hilton Palm Beach PBI's pool area is a key highlight that significantly enhances the overall guest experience.
Family
Outdoor Pool
Yes, Hilton Palm Beach PBI has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hilton Palm Beach PBI.
No, Hilton Palm Beach PBI doesn't allow dogs.
No, parking facilities aren't available at Hilton Palm Beach PBI.
Yes, Hilton Palm Beach PBI has a gym.
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