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Summary of reviewsQuality Suites has received positive feedback for its prime location, making it a convenient choice for both leisure and business travelers. Situated close to key amenities, including malls, the city center and a variety of stores and restaurants, the hotel offers easy access to major highways, enhancing its appeal.
Guests generally enjoy the complimentary breakfast, highlighting the variety and quality of options available, such as bacon and eggs. The buffet format and the availability of both hot and cold items are particularly appreciated, although a few guests have noted the need for better cleanliness and service efficiency in the breakfast area.
The rooms at Quality Suites are praised for their comfort, spaciousness and cleanliness. Guests appreciate the generous size of the suites, which often include sitting areas and multiple bedrooms, creating a home-like atmosphere. The comfortable beds and well-equipped room layouts contribute to a restful and convenient stay.
Cleanliness is another strong point with guests finding the property and rooms well-maintained and tidy, despite occasional lapses such as musty smells or the presence of insects. The cleaning staff are generally praised for their efforts in keeping the property spotless.
Staff at Quality Suites are frequently commended for their friendliness and helpfulness, creating a welcoming atmosphere for guests. The front desk and dining area staff receive particular praise for their hospitality, even during busy periods.
The beds are noted to be comfortable and of good quality, contributing to a pleasant sleeping experience. While some guests found the beds to be on the firmer side or smaller than expected, the overall feedback is positive.
Despite some criticisms that Quality Suites no longer fully lives up to its three-star rating, many guests still find value in their stay. The hotel maintains a level of comfort and service that appeals to a number of travelers, indicating that it still offers a satisfactory experience for guests seeking convenience and a pleasant atmosphere. Show more
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Categories
Dog Friendly Hotel
This hotel is pet-friendly and provides a comfortable stay for guests with dogs. It offers essential amenities and services to ensure a pleasant experience for both owners and their pets.
Hotel with Free Wi-Fi
Quality Suites generally offers free Wi-Fi. The suites provide more space and additional amenities, beneficial for guests needing to work or stream content.
Business Hotel
Quality Suites typically offer amenities suitable for business travelers. These may include meeting spaces and business services to accommodate work needs.
Accessible Hotel
Accessible rooms are available with grab bars in bathrooms. The hotel offers accessible parking and ensures accessible routes to its public areas for ease of movement.
3-Star Hotel
This hotel offers decent accommodations and essential amenities. It is a practical choice for travelers seeking value.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Gym
Room Types
Double Room with Two Double BedsThis room includes a refrigerator, a 37" flat-screen TV and free WiFi.
King Suite - Non-SmokingThis suite features a 37" flat-screen TV, microwave, refrigerator, and free WiFi access.
King Suite with Extra BedThis 2 room suite has a separate bedroom, with an extra bed and sofa bed available in the living room. It features a 37" flat-screen TV, a microwave, a refrigerator, and free WiFi access.
King Suite with Sofa Bed - Non SmokingThis suite is air-conditioned and has a flat-screen TV with cable channels, a coffee machine, a sofa and heating.
Efficiency King Suite - Non-Smoking
Guest Reviews
7.1
Good
Location
Nestled in a prime spot, Quality Suites boasts a location that garners significant praise from its guests. Conveniently situated close to key amenities and with easy access to the highway, it is perfect for both leisurely trips and business needs. Visitors appreciate the close proximity to malls, the city center and a variety of stores and restaurants, making it a central hub to numerous destinations, including Toronto, Oshawa and Whitby. The hotel’s strategic locale also offers clean and easy access from the 401, enhancing its appeal for travelers seeking convenience and comfort. Overall, Quality Suites delivers a seamless blend of accessibility and friendly service in a well-reviewed setting.
Breakfast
Quality Suites offers a complimentary breakfast that generally receives positive feedback from its guests. Many reviewers commend the breakfast for its variety and quality, describing it as good, delicious and offering great options both hot and cold, including popular items like bacon and eggs. The buffet breakfast, in particular, is highlighted for its excellence and value.
However, there are a few mixed opinions. Some find the breakfast basic and repetitive over multiple days, while others note logistical issues such as the breakfast area needing better cleanliness and more efficient service. Despite these critiques, the majority of guests find the breakfast to be a satisfactory and even fantastic start to their day, appreciating the opportunity to enjoy a hearty meal included with their stay.
Rooms
Quality Suites offers a comfortable and spacious stay, as highlighted by numerous guests. The rooms are described as exceptionally clean and well-maintained, providing a welcoming atmosphere. Many guests praised the large size of the rooms, noting features like sitting areas, multiple bedrooms and ample pillows. The suites are particularly appreciated for their generous space and home-like comfort, making it easy to settle in and relax. Beds are consistently mentioned as comfortable, contributing to a restful night’s sleep. Additionally, the room layouts, including living areas with TVs, were well-received. The rooms are well-equipped, adding to the convenience of the stay. Despite the hotel often being fully booked, it retains a quiet and serene environment, ensuring a pleasant experience.
Beds
Guests at Quality Suites generally find the beds to be comfortable and of very nice quality. Many reviewers appreciated the large, luxurious-looking beds and noted the positive aspect of having a separate bedroom from the living room. However, some guests mentioned that the beds could be softer with a few pointing out that they were too firm or that the mattresses seemed past their best. Though some found the beds smaller than expected, the overall impression leans toward a comfortable sleeping experience with a notable number of guests describing the beds as comfy.
Cleanliness
Quality Suites generally offers a comfortable and clean environment. Guests often find the property and rooms to be clean with the cleaning staff praised for maintaining a spotless condition. The modern decor and accessible layout further enhance the positive experience. However, there are occasional lapses in cleanliness, such as rooms not being clean upon entry, musty smells and reports of gnats, ants and even a house centipede. While some praise the tidiness and consider it up to date, improvements in overall cleanliness are still suggested by a few reviewers. Despite these issues, many guests report a satisfactory and enjoyable stay.
Staff
The majority of guest reviews for Quality Suites commend the staff for being exceptionally friendly and helpful. Guests often highlight the pleasant and welcoming atmosphere created by the employees, extending from the front desk to the breakfast area. The front desk staff consistently receive praise for their hospitality and accommodating nature despite occasional busy periods. Guests also mention specific instances of excellent service in the dining area, noting the personable demeanor of the staff during breakfast. While there are a few critiques about the staff's attentiveness to special requests and some instances of less friendly interactions, the overall sentiment leans heavily towards a positive experience with kind, supportive and hospitable hotel personnel.
3 Star
Quality Suites offers a mixed experience for its guests. The hotel, which was once considered a lovely establishment, has seen some decline over the years and there’s a consensus that it no longer meets the standards of a typical three-star hotel. A notable concern is the perceived lack of pride in ownership which has affected the overall satisfaction of visitors.
Despite these issues, some guests have still managed to find value in their stay at Quality Suites. The ratings mostly hover around mid-range, often between 6 and 8 out of 10, indicating that while there are areas for improvement, the facilities and services provided still appeal to a segment of travelers.
In summary, Quality Suites may not fully live up to its former glory or its star rating, but it maintains a certain level of comfort and service that resonates positively with some guests.
No, Quality Suites doesn't have any pool.
No, a spa isn't available at Quality Suites.
Yes, Quality Suites welcomes dogs.
No, parking facilities aren't available at Quality Suites.