Holiday Inn Wilkes Barre - East Mountain by IHG
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Summary of reviewsHoliday Inn Wilkes Barre - East Mountain by IHG, stands out as an excellent choice for travelers seeking a blend of convenience, comfort and scenic beauty. Nestled in a tranquil hilltop location, it offers stunning views of the surrounding mountains and valley, while still providing easy access to I-81, local shopping, restaurants and key destinations like Mohegan Sun Arena and Wilkes University. Despite being close to major highways, guests appreciate the quiet environment and the effortless connectivity to the Poconos region, making it ideal for event-goers and casual travelers alike.
The hotel’s breakfast service is highly acclaimed, noted for its excellent array of hot, fresh and delicious options, including a friendly buffet setup at a reasonable price. While there are mixed reviews regarding whether breakfast should be included in the room rate, the overall quality, variety and value make it a highlight of many guests' stay. The on-site restaurant is also favored for dinner with great views and a welcoming atmosphere, ensuring that guests don’t have to venture far for a satisfying meal. Room service offers a convenient option for late arrivals.
Rooms generally receive praise for their cleanliness, spaciousness and comfort. Many guests describe the accommodations as modern and well-maintained with comfortable beds and large, clean bathrooms. However, there are occasional reports of issues such as musty smells, dirty spots and missing amenities like refrigerators and microwaves. Overall, the positive elements, including effective blackout curtains and a quiet environment, contribute to a pleasant stay.
Cleanliness throughout the property is mostly commended with well-kept grounds and tidy accommodations. Some guests, however, note the need for deeper cleaning and occasional problems like bugs and rough towels. Despite these issues, the friendly and professional staff help to maintain a welcoming and hospitable atmosphere, adding significantly to the overall positive experience.
The hotel's amenities, including the gym and pool areas, enhance the guest experience. The well-equipped gym and spacious, clean pool are appreciated by guests looking for relaxation and exercise. The indoor pool is a particular favorite, though there are some mentions of inconsistencies with the jacuzzi’s temperature.
Families find the hotel accommodating with facilities that cater well to children, such as a spacious pool and playground area. The friendly staff and convenient location also make it a family-friendly destination, although minor issues like noise from kids and occasional smells are noted.
Comfortable beds, although varied in firmness preferences, contribute to restful stays for many guests with numerous positive mentions of soft bedding and inviting queen-size beds. However, a few guests experienced discomfort due to hard mattresses.
In summary, Holiday Inn Wilkes Barre - East Mountain by IHG, offers a well-rounded and enjoyable stay with its prime location, excellent dining options, comfortable rooms and friendly service. Minor inconsistencies in room quality and amenities are outweighed by the overall positive experiences, making it a reliable choice for travelers to the Wilkes Barre area.
Categories
The hotel’s breakfast service is highly acclaimed, noted for its excellent array of hot, fresh and delicious options, including a friendly buffet setup at a reasonable price. While there are mixed reviews regarding whether breakfast should be included in the room rate, the overall quality, variety and value make it a highlight of many guests' stay. The on-site restaurant is also favored for dinner with great views and a welcoming atmosphere, ensuring that guests don’t have to venture far for a satisfying meal. Room service offers a convenient option for late arrivals.
Rooms generally receive praise for their cleanliness, spaciousness and comfort. Many guests describe the accommodations as modern and well-maintained with comfortable beds and large, clean bathrooms. However, there are occasional reports of issues such as musty smells, dirty spots and missing amenities like refrigerators and microwaves. Overall, the positive elements, including effective blackout curtains and a quiet environment, contribute to a pleasant stay.
Cleanliness throughout the property is mostly commended with well-kept grounds and tidy accommodations. Some guests, however, note the need for deeper cleaning and occasional problems like bugs and rough towels. Despite these issues, the friendly and professional staff help to maintain a welcoming and hospitable atmosphere, adding significantly to the overall positive experience.
The hotel's amenities, including the gym and pool areas, enhance the guest experience. The well-equipped gym and spacious, clean pool are appreciated by guests looking for relaxation and exercise. The indoor pool is a particular favorite, though there are some mentions of inconsistencies with the jacuzzi’s temperature.
Families find the hotel accommodating with facilities that cater well to children, such as a spacious pool and playground area. The friendly staff and convenient location also make it a family-friendly destination, although minor issues like noise from kids and occasional smells are noted.
Comfortable beds, although varied in firmness preferences, contribute to restful stays for many guests with numerous positive mentions of soft bedding and inviting queen-size beds. However, a few guests experienced discomfort due to hard mattresses.
In summary, Holiday Inn Wilkes Barre - East Mountain by IHG, offers a well-rounded and enjoyable stay with its prime location, excellent dining options, comfortable rooms and friendly service. Minor inconsistencies in room quality and amenities are outweighed by the overall positive experiences, making it a reliable choice for travelers to the Wilkes Barre area.
Business Hotel
The Holiday Inn offers standard business amenities and services. It is a reliable choice for business travelers.
Hotel with Parking
This hotel provides parking for its guests. It is a full-service hotel with a restaurant and other amenities.
Accessible Hotel
This hotel has 9 accessible rooms and offers King Suite Sofa Bed Hearing Accessible and King Room Roll Shower Disability Access room types. Accessible parking, including van accessible parking, is available.
Hotel near Golf Courses
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool
Hotel with Gym
4-Star Hotel
Hotel with Indoor Pool
Guest Reviews
Holiday Inn Wilkes Barre - East Mountain by IHG, enjoys a highly praised location that offers both convenience and scenic beauty. Guests consistently appreciate its easy access to I-81 and proximity to shopping, restaurants, Mohegan Sun Arena and Wilkes University. The hotel's hilltop setting provides stunning views of the surrounding mountains and valley, creating a tranquil atmosphere despite its closeness to major highways.
The location is noted for being quiet and outside of high-traffic areas, yet it remains easy to find and offers simple access to various local amenities. Visitors admire the convenient link to key destinations like the nearby casino, airport and the activities of the Poconos region. The blend of a beautiful natural setting along with practical accessibility makes this hotel a preferred choice for a range of travelers, from those attending events to people just passing through. The hotel's impressive views, easy interstate access and friendly service add to its appeal, making it a go-to spot for visitors to Wilkes Barre.
The breakfast experience at Holiday Inn Wilkes Barre - East Mountain by IHG, is predominantly praised by guests. Many agree that it offers an excellent array of options with terms like amazing, fantastic and delicious frequently highlighted. The buffet is noted for being hot, fresh and includes a good variety of items, making it a favorite among families, particularly since kids eat free.
Several reviews mention the reasonable pricing with a full buffet costing around $10, which is deemed affordable for the quality and selection provided. The breakfast buffet setup is lauded as one of the best among Holiday Inn hotels, featuring a diverse menu, tasty and filling items and great overall value.
However, there are mixed opinions regarding breakfast inclusion. Some guests note that breakfast was part of their room rate and appreciated it, while others had to pay an additional fee, which they felt should have been included. A few reviews mentioned the need for better variety and were critical of some food not being hot.
The breakfast area itself is described as nice with good views and a welcoming ambiance, complemented by friendly and prompt service. Overall, the breakfast at this hotel stands out for its quality, variety and reasonable pricing, making it a noteworthy aspect of the stay.
Nestled in a picturesque setting, the Holiday Inn Wilkes Barre - East Mountain provides a commendable culinary experience for its guests. Offering an on-site restaurant, the hotel ensures that visitors do not need to venture far for a satisfying meal. The restaurant has been widely praised for its excellent and delicious food, making it a convenient and highly appreciated dining option.
Guests frequently highlight the delicious offerings available for both breakfast and dinner and many found it particularly enjoyable to dine at the bistro after a long day's travel. Notably, the restaurant features great views and a welcoming atmosphere, enhancing the overall dining experience.
Despite some occasional delays in service, many guests still felt that the quality of the food and the experience was top-notch. The evening meals received high marks for taste with burgers and fries specifically noted as good value options. Additionally ordering room service was a convenient alternative, especially for those arriving late and hungry.
In summary, the on-site dining at the Holiday Inn Wilkes Barre - East Mountain consistently receives high praise for its remarkable food quality and convenience, making it a favored aspect of many guests' stays.
The rooms at the Holiday Inn Wilkes Barre - East Mountain by IHG, offer a mixture of experiences with numerous guests praising their cleanliness, spaciousness and comfort. Many reviews highlight the rooms as very clean, well-appointed and featuring comfortable beds, making them feel like a home away from home. The modern rooms and meticulous settings with bright, spacious layouts leave a positive impression on many visitors.
However, there are some inconsistencies noted in the reviews. Some guests report rooms with a musty smell, dirty spots or issues such as beetles and mold. Others missed having a refrigerator or microwave in their rooms, which seemed to be an expected amenity. Issues like broken furniture, an unpleasant odor in the carpet and noise from neighboring rooms also detracted from the overall experience for some guests.
Despite these drawbacks, the hotel’s modern facilities, lovely setting and helpful staff contribute to the positive aspects of the stay. The spacious rooms with large bathrooms and quiet environment, complemented by effective blackout curtains, are additional advantages. The combination of positive attributes like cleanliness, comfort and modern amenities generally leads to a pleasant stay, but potential guests should be aware of the occasional inconsistencies in room quality and amenities.
Holiday Inn Wilkes Barre - East Mountain by IHG, receives mixed reviews regarding its beds. Many guests highlight the comfort of the beds, describing them as comfy, comfortable and featuring soft bedding. Several reviewers praised the queen-size beds specifically and noted that both the beds and pillows were quite inviting. The property is also mentioned as well-maintained and clean, contributing to the overall positive sleep experience.
However, some guests found the beds to be less than ideal with a few mentioning that the mattresses were too hard or firm. A couple of reviews indicated that the beds were difficult to sleep on, resulting in discomfort or back pain. A few guests also noted issues with bed cleanliness, mentioning dirty spots on the sheets.
Overall, the comfort of the beds at this hotel seems to vary among guests with a fair share experiencing restful nights while others encountered some difficulties.
The Holiday Inn Wilkes Barre - East Mountain by IHG, generally receives favorable feedback regarding its cleanliness, which guests often describe as excellent. Many have highlighted that both the rooms and overall property are clean and well-kept. The lobby and grounds are well maintained, while the accommodations themselves offer a comfortable and tidy environment.
Compliments extend to the clean rooms, beds and towels and the hotel's bright and spacious layout contributes to the positive experience. Guests find the hotel to be comfortable and appreciate the cleanliness of the hallways and facilities.
However, there are some instances where the cleaning standards did not meet expectations. A few reviews note issues such as dirty rooms, the need for deeper cleaning and occasional reports of bugs and roaches. Discomfort was also expressed about rough towels and a dimly lit ambiance in certain areas. Despite these concerns, the staff's friendly demeanor and attempts to maintain cleanliness were well-received by most guests. The overall cleanliness of the hotel still seems to be a significant draw for many visitors.
Holiday Inn Wilkes Barre - East Mountain consistently receives positive feedback regarding its staff with numerous guests highlighting their experiences with the hotel's friendly and accommodating team. From the front desk to the housekeeping crew, the staff is noted for being exceptionally friendly, helpful and professional. Guests frequently mention the pleasant and courteous service they receive throughout their stay, contributing to an overall welcoming and hospitable environment.
The staff's attentiveness and willingness to go above and beyond are repeatedly praised, creating a supportive atmosphere for travelers. Whether it's a friendly front desk clerk, a kind service in the restaurant or helpful assistance from housekeeping, the level of attentiveness and professionalism stands out.
This thoughtful and dedicated service significantly enhances the overall experience, reflecting a strong commitment to guest satisfaction. Despite a few isolated comments on service variability, the general consensus is clear: the staff at Holiday Inn Wilkes Barre - East Mountain are instrumental in providing an enjoyable and comfortable stay for their guests.
The reviews for the wifi at the Holiday Inn Wilkes Barre - East Mountain by IHG, present a mixed picture. Guests experienced both effective and efficient wifi during their stay with reports of good internet and functional wifi. However, there were also mentions of challenges with some experiencing problems using the wifi and for others, the wifi was either not available or unable to support streaming on service devices. Alongside wifi issues, there were occasional mentions of tv service interruptions. Overall, while some guests enjoyed reliable internet, others faced connectivity issues.
The gym at Holiday Inn Wilkes Barre - East Mountain by IHG, receives positive feedback from guests. The workout room is noted to be well-equipped with a variety of workout machines. Guests appreciate the combination of a nice pool and gym area, indicating the facility provides a good environment for both exercise and relaxation. The hotel's fitness center complements its other amenities, such as the restaurant, offering a well-rounded experience for those looking to maintain their fitness routines while traveling. Overall, the gym facilities are a valued aspect of the guests' stay, contributing to the convenience and satisfaction during their visit.
At the Holiday Inn Wilkes Barre - East Mountain, the pool area offers a mixed but generally positive experience for guests. The indoor pool is described as large, huge and awesome and it frequently garners praise for its welcoming atmosphere and cleanliness. Many guests, especially children, have enjoyed the pool, finding it to be an excellent spot for relaxation and fun. The sauna also receives positive feedback, being noted as very nice and an added bonus to the pool area.
However, the jacuzzi seems to be less consistent in satisfaction with many reviews indicating it was either lukewarm or cold. Some guests found it to be a bit hot, while others mentioned issues with it not being heated and containing just cold soapy water. The pool hours received some feedback with suggestions that they could be extended to allow more time for enjoyment.
Despite some minor shortcomings, the pool area is generally a highlight for families, providing a pleasant and sizeable space for both relaxation and recreation. The clean and well-maintained facilities contribute to an overall enjoyable experience at this hotel.
Holiday Inn Wilkes Barre - East Mountain by IHG, is a family-friendly destination that ensures a wonderful experience for kids and families alike. The hotel caters to family stays with rooms that are accommodating and clean, ensuring comfort for everyone. One of the notable highlights for children is the pool and playground area, which provides ample entertainment and enjoyment. The spacious pool is particularly appreciated, although there are mentions that it could benefit from certain updates.
The hotel also boasts an amazing restaurant and bar, making dining convenient for families. Guests have praised the pleasant and friendly staff, emphasizing their kindness and helpfulness throughout their stay. Families can take advantage of the convenient location with its nice views and easy access to Route 81, making it a great stop for those traveling.
Despite some minor issues such as noise from kids enjoying the hot tub and an occasional overpowering smell, the overall atmosphere of the hotel is fitting for a family-oriented stay. The facility ensures that planning for group arrivals is smooth, making it suitable for family gatherings. All in all, the positive experiences far outweigh the negatives, making it a solid choice for family getaways.
Located in Wilkes Barre, the Holiday Inn Wilkes Barre - East Mountain by IHG, offers a delightful stay with a four-star rating that meets expectations. Many guests have praised the hotel for its friendly staff, ensuring good customer service throughout their visit. Rooms are notably large and comfortable, providing ample space to relax.
The hotel places a strong emphasis on cleanliness and quality, which can be seen in the well-maintained and large bathrooms. Additionally, the breakfast buffet receives positive mentions, offering a reasonable and satisfying start to the day. For those who appreciate aesthetics, the hotel’s extensive floral displays contribute to its luxuriously portrayed environment. Overall, the Holiday Inn Wilkes Barre - East Mountain delivers a well-rounded and satisfying experience for its guests.
Holiday Inn Wilkes Barre - East Mountain provides a favorable quality-price ratio, making it a practical choice for business travelers. The hotel features well-equipped business rooms and offers essential amenities tailored to professionals, including meeting locations and various business services. Located in a good area, it ensures convenient access for travelers. The facilities are well-maintained with additional perks such as a pool and workout machines adding to the overall experience. However, some guests had issues with the Wi-Fi, which hindered their ability to conduct business effectively. Additionally, be aware that booking through third-party sites like booking.com may incur extra charges.
The Holiday Inn Wilkes Barre - East Mountain, an IHG Hotel, has garnered positive feedback for its accessibility features, but with some noted areas for improvement. Guests appreciated the hotel's easy navigation and the fast access it offered, making it convenient for those with mobility challenges. The beautiful views from the hotel also received commendations, adding to the pleasant experience.
However, several reviews highlighted a shortage of handicapped parking spots and units, indicating a need for the hotel to enhance its amenities for guests with disabilities. Despite these concerns, the overall accessibility of the property was recognized, although there is room for improvement to fully meet the needs of all guests.
The Holiday Inn Wilkes Barre - East Mountain by IHG, offers a commendable indoor pool experience. Guests consistently highlight the sizeable and spacious nature of the swimming pool, describing it as large, huge and capable of accommodating many visitors comfortably. Additionally, the facility includes a jacuzzi and a sauna area, enhancing the overall relaxation and wellness experience. The combination of these amenities makes the pool area a notable feature of the hotel, providing a satisfying environment for guests seeking leisure and comfort.
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Location
The location is noted for being quiet and outside of high-traffic areas, yet it remains easy to find and offers simple access to various local amenities. Visitors admire the convenient link to key destinations like the nearby casino, airport and the activities of the Poconos region. The blend of a beautiful natural setting along with practical accessibility makes this hotel a preferred choice for a range of travelers, from those attending events to people just passing through. The hotel's impressive views, easy interstate access and friendly service add to its appeal, making it a go-to spot for visitors to Wilkes Barre.
Breakfast
Several reviews mention the reasonable pricing with a full buffet costing around $10, which is deemed affordable for the quality and selection provided. The breakfast buffet setup is lauded as one of the best among Holiday Inn hotels, featuring a diverse menu, tasty and filling items and great overall value.
However, there are mixed opinions regarding breakfast inclusion. Some guests note that breakfast was part of their room rate and appreciated it, while others had to pay an additional fee, which they felt should have been included. A few reviews mentioned the need for better variety and were critical of some food not being hot.
The breakfast area itself is described as nice with good views and a welcoming ambiance, complemented by friendly and prompt service. Overall, the breakfast at this hotel stands out for its quality, variety and reasonable pricing, making it a noteworthy aspect of the stay.
Dinner
Guests frequently highlight the delicious offerings available for both breakfast and dinner and many found it particularly enjoyable to dine at the bistro after a long day's travel. Notably, the restaurant features great views and a welcoming atmosphere, enhancing the overall dining experience.
Despite some occasional delays in service, many guests still felt that the quality of the food and the experience was top-notch. The evening meals received high marks for taste with burgers and fries specifically noted as good value options. Additionally ordering room service was a convenient alternative, especially for those arriving late and hungry.
In summary, the on-site dining at the Holiday Inn Wilkes Barre - East Mountain consistently receives high praise for its remarkable food quality and convenience, making it a favored aspect of many guests' stays.
Rooms
However, there are some inconsistencies noted in the reviews. Some guests report rooms with a musty smell, dirty spots or issues such as beetles and mold. Others missed having a refrigerator or microwave in their rooms, which seemed to be an expected amenity. Issues like broken furniture, an unpleasant odor in the carpet and noise from neighboring rooms also detracted from the overall experience for some guests.
Despite these drawbacks, the hotel’s modern facilities, lovely setting and helpful staff contribute to the positive aspects of the stay. The spacious rooms with large bathrooms and quiet environment, complemented by effective blackout curtains, are additional advantages. The combination of positive attributes like cleanliness, comfort and modern amenities generally leads to a pleasant stay, but potential guests should be aware of the occasional inconsistencies in room quality and amenities.
Beds
However, some guests found the beds to be less than ideal with a few mentioning that the mattresses were too hard or firm. A couple of reviews indicated that the beds were difficult to sleep on, resulting in discomfort or back pain. A few guests also noted issues with bed cleanliness, mentioning dirty spots on the sheets.
Overall, the comfort of the beds at this hotel seems to vary among guests with a fair share experiencing restful nights while others encountered some difficulties.
Cleanliness
Compliments extend to the clean rooms, beds and towels and the hotel's bright and spacious layout contributes to the positive experience. Guests find the hotel to be comfortable and appreciate the cleanliness of the hallways and facilities.
However, there are some instances where the cleaning standards did not meet expectations. A few reviews note issues such as dirty rooms, the need for deeper cleaning and occasional reports of bugs and roaches. Discomfort was also expressed about rough towels and a dimly lit ambiance in certain areas. Despite these concerns, the staff's friendly demeanor and attempts to maintain cleanliness were well-received by most guests. The overall cleanliness of the hotel still seems to be a significant draw for many visitors.
Staff
The staff's attentiveness and willingness to go above and beyond are repeatedly praised, creating a supportive atmosphere for travelers. Whether it's a friendly front desk clerk, a kind service in the restaurant or helpful assistance from housekeeping, the level of attentiveness and professionalism stands out.
This thoughtful and dedicated service significantly enhances the overall experience, reflecting a strong commitment to guest satisfaction. Despite a few isolated comments on service variability, the general consensus is clear: the staff at Holiday Inn Wilkes Barre - East Mountain are instrumental in providing an enjoyable and comfortable stay for their guests.
Wi-Fi
Gym
Pool
However, the jacuzzi seems to be less consistent in satisfaction with many reviews indicating it was either lukewarm or cold. Some guests found it to be a bit hot, while others mentioned issues with it not being heated and containing just cold soapy water. The pool hours received some feedback with suggestions that they could be extended to allow more time for enjoyment.
Despite some minor shortcomings, the pool area is generally a highlight for families, providing a pleasant and sizeable space for both relaxation and recreation. The clean and well-maintained facilities contribute to an overall enjoyable experience at this hotel.
Family
The hotel also boasts an amazing restaurant and bar, making dining convenient for families. Guests have praised the pleasant and friendly staff, emphasizing their kindness and helpfulness throughout their stay. Families can take advantage of the convenient location with its nice views and easy access to Route 81, making it a great stop for those traveling.
Despite some minor issues such as noise from kids enjoying the hot tub and an occasional overpowering smell, the overall atmosphere of the hotel is fitting for a family-oriented stay. The facility ensures that planning for group arrivals is smooth, making it suitable for family gatherings. All in all, the positive experiences far outweigh the negatives, making it a solid choice for family getaways.
4 Star
The hotel places a strong emphasis on cleanliness and quality, which can be seen in the well-maintained and large bathrooms. Additionally, the breakfast buffet receives positive mentions, offering a reasonable and satisfying start to the day. For those who appreciate aesthetics, the hotel’s extensive floral displays contribute to its luxuriously portrayed environment. Overall, the Holiday Inn Wilkes Barre - East Mountain delivers a well-rounded and satisfying experience for its guests.
Business
Accessible
However, several reviews highlighted a shortage of handicapped parking spots and units, indicating a need for the hotel to enhance its amenities for guests with disabilities. Despite these concerns, the overall accessibility of the property was recognized, although there is room for improvement to fully meet the needs of all guests.
Indoor Pool
Yes, Holiday Inn Wilkes Barre - East Mountain by IHG has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Holiday Inn Wilkes Barre - East Mountain by IHG.
No, Holiday Inn Wilkes Barre - East Mountain by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Wilkes Barre - East Mountain by IHG.
Yes, Holiday Inn Wilkes Barre - East Mountain by IHG has a gym.
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