Staybridge Suites Williamsville Buffalo by IHG
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When you visit the Staybridge Suites, you'll feel your stress melt away in the ease of a large, apartment-style suite. Located near Cheektowaga, the hotel's central location provides easy and quick access to the Buffalo, New York airport.
Summary of reviewsStaybridge Suites Williamsville Buffalo by IHG receives high praise for its convenient and strategic location, ideal for travelers needing proximity to family, dining, shopping and the airport. Its setting on quiet streets near major road junctions appeals to guests seeking a blend of tranquility and accessibility. Visitors appreciate the value for money, clean rooms, friendly staff and ample amenities, making it a favorite among many.
The breakfast offerings receive generally positive feedback with a variety of good options, including sausages, scrambled eggs, muffins, cereals and yogurt. However, some guests mention the need for more diverse selections and prompt restocking. Despite a few critiques, most guests find the breakfast satisfactory and a great start to their day.
The spacious rooms at Hawthorn Suites, often described as huge and well laid out, are a standout feature. Guests enjoy the clean and comfortable accommodations, noting the homely feel with kitchenettes and ample amenities. Although there are mentions of dated furniture and minor maintenance issues, the overall consensus is that the rooms provide excellent value for money.
Cleanliness at the hotel receives mixed reviews. Many guests commend the cleanliness of the rooms and public areas, while others note issues with maintenance, moldy smells and dated facilities. Despite these concerns, the cleanliness level is generally deemed satisfactory by most.
The hotel staff is mostly praised for their friendliness and professionalism. Guests highlight the accommodating nature and attentiveness of the staff, although some reviews note inconsistencies in service and the need for better training.
The pool area is appreciated for its cleanliness and size, though some guests mention issues like inadequate lighting, humidity and occasional closures. Despite these drawbacks, the pool contributes positively to the overall guest experience.
Hawthorn Suites is also well-suited for families, offering kid-friendly outdoor areas and spacious rooms with kitchen facilities. The complimentary breakfast and the quiet setting add to the convenience for family stays, although some facilities could benefit from better maintenance.
Opinions on the beds are divided. Some guests find the beds exceptionally comfortable, while others describe them as hard and uncomfortable, impacting their sleep quality. There are also reports of issues with the sleeper sofas and cleanliness of the bedding.
Overall, Staybridge Suites Williamsville Buffalo by IHG is favored for its location, spacious rooms and friendly staff, although there are areas for improvement, particularly in maintenance and breakfast variety.
Categories
The breakfast offerings receive generally positive feedback with a variety of good options, including sausages, scrambled eggs, muffins, cereals and yogurt. However, some guests mention the need for more diverse selections and prompt restocking. Despite a few critiques, most guests find the breakfast satisfactory and a great start to their day.
The spacious rooms at Hawthorn Suites, often described as huge and well laid out, are a standout feature. Guests enjoy the clean and comfortable accommodations, noting the homely feel with kitchenettes and ample amenities. Although there are mentions of dated furniture and minor maintenance issues, the overall consensus is that the rooms provide excellent value for money.
Cleanliness at the hotel receives mixed reviews. Many guests commend the cleanliness of the rooms and public areas, while others note issues with maintenance, moldy smells and dated facilities. Despite these concerns, the cleanliness level is generally deemed satisfactory by most.
The hotel staff is mostly praised for their friendliness and professionalism. Guests highlight the accommodating nature and attentiveness of the staff, although some reviews note inconsistencies in service and the need for better training.
The pool area is appreciated for its cleanliness and size, though some guests mention issues like inadequate lighting, humidity and occasional closures. Despite these drawbacks, the pool contributes positively to the overall guest experience.
Hawthorn Suites is also well-suited for families, offering kid-friendly outdoor areas and spacious rooms with kitchen facilities. The complimentary breakfast and the quiet setting add to the convenience for family stays, although some facilities could benefit from better maintenance.
Opinions on the beds are divided. Some guests find the beds exceptionally comfortable, while others describe them as hard and uncomfortable, impacting their sleep quality. There are also reports of issues with the sleeper sofas and cleanliness of the bedding.
Overall, Staybridge Suites Williamsville Buffalo by IHG is favored for its location, spacious rooms and friendly staff, although there are areas for improvement, particularly in maintenance and breakfast variety.
Dog Friendly Hotel
Guests are welcome to bring their pets; but they should call in advance or use the hotel's special request form when booking. Pet maximum weight is 50 lbs.
Hotel with Free Wi-Fi
This Hawthorn Suites location provides complimentary Wi-Fi. This allows guests to stay connected for work and leisure during their visit.
Accessible Hotel
A range of facilities for guests with disabilities is available, such as, accessible path of travel, bathroom and parking, roll-in shower, in-room accessibility, accessibility equipment for the deaf.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Hotel with Parking
3-Star Hotel
Hotel with Indoor Pool
Guest Reviews
The Staybridge Suites Williamsville Buffalo by IHG is lauded for its ideal location, making it a convenient choice for travelers looking to be close to family, dining, shopping and the airport. Visitors frequently note its proximity to stores and restaurants, highlighting the convenience of its setting on quiet streets yet near major road junctions. The hotel situates guests well for exploring the surrounding area, ensuring a pleasant stay in a good neighborhood. Alongside its location, the hotel offers good value for money with clean rooms, friendly staff and ample amenities. The combination of a great location and accommodating services makes it a favorite among guests.
Staybridge Suites Williamsville Buffalo by IHG offers a breakfast experience that receives mixed reviews. Many guests find the breakfast to be very good with a selection including sausages, scrambled eggs, muffins, cereals and yogurt. Multiple reviewers mentioned that the breakfast was wonderful with plenty of options available, making it a great start to their day. Guests appreciated the variety offered with some describing it as amazing and great.
However, there are areas for improvement according to some reviews. Several guests noted that the breakfast could benefit from additional options, such as including fruits or offering more diverse selections instead of the same items every day. There were mentions of the breakfast bar running out of food and coffee with delays in restocking. A few reviews pointed out that the breakfast was basic, adequate but nothing special and occasionally described as mediocre.
Some guests also felt that the breakfast started too late at 7:30 AM and noted that, at times, the quality of food did not meet their expectations with preferences expressed for more real food instead of packaged items. Despite these critiques, the overall sentiment leans positively towards their breakfast offerings with many guests finding it good, nice and more than satisfactory for a hotel breakfast.
Staybridge Suites Williamsville Buffalo by IHG offers rooms that are spacious, often described as huge and well laid out, making them perfect for travelers needing extra space. Many guests appreciated the clean and comfortable accommodations with rooms that felt like cozy apartments equipped with convenient kitchenettes and a good range of amenities. The suites, in particular, received praise for their size and layout, being ideal for both short and extended stays.
However, some aspects of the rooms showed signs of wear and tear with a few guests noting dated furniture and peeling wallpaper. Despite these minor issues, the overall cleanliness and comfort of the rooms were frequently highlighted. Additionally, the affordable pricing and strategic location of the hotel added to its appeal.
The suites were well-stocked with dishes in the kitchens, making them functional for those who prefer a homely meal. While some rooms had minor maintenance issues, like a broken toilet or slightly damp conditions, the general consensus was that the rooms provided excellent value for money. The bedding for sofa beds and some mattresses received mixed reviews, suggesting minor improvements could be made in these areas.
Overall, the spacious and cozy nature of the rooms at Hawthorn Suites remains a strong selling point, particularly for those looking for affordable and comfortable accommodation near the Buffalo Airport.
The beds at Staybridge Suites Williamsville Buffalo by IHG received mixed reviews from guests. Many highlighted the comfort of the bed, noting that the beds were super comfortable and some even said the king size bed was very comfortable. The crisp sheets received positive remarks, adding to the overall comfort for some guests.
However, there were also frequent complaints about the bed quality. A number of guests found the beds to be hard and uncomfortable with some describing the experience as sleeping on a rock solid brick, which led to soreness. The mattress quality was criticized as being bumpy and springy, affecting the ability to sleep well. Additionally, reviews pointed out that the sleeper sofa mattress was thin, uncomfortable and even dirty in some cases with reports of crumbs and felt springs.
In summary, while some guests found the bedding to be comfortable and conducive to a good night's sleep, many others experienced significant discomfort and issues with cleanliness.
Staybridge Suites Williamsville Buffalo by IHG has a mixed reputation when it comes to cleanliness. Many guests appreciated the cleanliness of the hotel, noting that the rooms and bathrooms were exceptionally clean, well kept and comfortable. The fitness center and public areas also maintained a good standard of cleanliness, contributing to a generally positive feeling about the upkeep of some of the facilities.
However, other reviews highlighted significant issues. Some rooms were described as dirty and in need of maintenance with specific mentions of moldy smells, dirty upholstery and even finding used ear plugs. There were also comments on the entire facility feeling dated and rundown with peeling wallpaper and broken furniture noted by several guests. The hotel also faced criticism for pervasive smoke and marijuana smells.
Despite these issues, some guests found that the cleanliness level and overall value were satisfactory for their needs and the location added to their convenience with numerous nearby restaurants. Summing up, while parts of Hawthorn Suites maintain a commendable level of cleanliness, inconsistency appears to be an issue, suggesting potential areas for improvement in maintenance and housekeeping.
The staff at Staybridge Suites Williamsville Buffalo by IHG have garnered mixed but mainly positive feedback from guests. Many have described the staff as friendly, welcoming and pleasant, highlighting their accommodating nature and attentiveness. Numerous guests noted that staff members, including Ryan at the front desk and a particular young lady, went out of their way to make guests feel welcome and assist with their needs.
Praised for being exceptionally friendly and helpful, the staff have often been highlighted for their kindness and professionalism. However, there were a few instances where guests felt the front desk staff was less than courteous or inexperienced, indicating room for improvement in customer service training and staffing levels.
Overall, the majority of guest experiences reflect a supportive and kind team with an occasional need for managerial intervention to resolve issues, ensuring a generally positive stay for most visitors.
The pool area at Staybridge Suites Williamsville Buffalo by IHG has received mixed reviews. Guests frequently appreciated the cleanliness and ample size of both the pool and hot tub. Many found the pool to be nicely maintained and the temperature perfect for relaxation. However, several issues were noted, including the pool area being dark due to inadequate lighting and occasional closures for maintenance or repairs. There were comments about the pool and spa being overly humid or having too much chlorine. Some guests mentioned that the pool was not deep enough for adults and that the hot tub was broken at times. Despite these issues, the pool is generally considered a pleasant feature when operational, contributing positively to the overall guest experience.
Staybridge Suites Williamsville Buffalo by IHG offers ample amenities and activities suited for family stays. Guests appreciated the outdoor area, which is notably kid-friendly, providing a safe and enjoyable environment for children to play. Families highlighted the pool, a favorite among kids, while the hot tub offered relaxation for the adults. The spacious rooms, featuring a full-size refrigerator with a freezer, made it convenient for families to store food and enjoy a dinner together in a cozy, family-friendly setting. The complimentary breakfast received positive remarks, making mornings easier for those with children. Guests also commended the quiet setting and great hospitality from the staff, ensuring a pleasant stay. However, it was noted that some facilities were not usable and the place could benefit from some attention to reach its full potential.
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Breakfast
However, there are areas for improvement according to some reviews. Several guests noted that the breakfast could benefit from additional options, such as including fruits or offering more diverse selections instead of the same items every day. There were mentions of the breakfast bar running out of food and coffee with delays in restocking. A few reviews pointed out that the breakfast was basic, adequate but nothing special and occasionally described as mediocre.
Some guests also felt that the breakfast started too late at 7:30 AM and noted that, at times, the quality of food did not meet their expectations with preferences expressed for more real food instead of packaged items. Despite these critiques, the overall sentiment leans positively towards their breakfast offerings with many guests finding it good, nice and more than satisfactory for a hotel breakfast.
Rooms
However, some aspects of the rooms showed signs of wear and tear with a few guests noting dated furniture and peeling wallpaper. Despite these minor issues, the overall cleanliness and comfort of the rooms were frequently highlighted. Additionally, the affordable pricing and strategic location of the hotel added to its appeal.
The suites were well-stocked with dishes in the kitchens, making them functional for those who prefer a homely meal. While some rooms had minor maintenance issues, like a broken toilet or slightly damp conditions, the general consensus was that the rooms provided excellent value for money. The bedding for sofa beds and some mattresses received mixed reviews, suggesting minor improvements could be made in these areas.
Overall, the spacious and cozy nature of the rooms at Hawthorn Suites remains a strong selling point, particularly for those looking for affordable and comfortable accommodation near the Buffalo Airport.
Beds
However, there were also frequent complaints about the bed quality. A number of guests found the beds to be hard and uncomfortable with some describing the experience as sleeping on a rock solid brick, which led to soreness. The mattress quality was criticized as being bumpy and springy, affecting the ability to sleep well. Additionally, reviews pointed out that the sleeper sofa mattress was thin, uncomfortable and even dirty in some cases with reports of crumbs and felt springs.
In summary, while some guests found the bedding to be comfortable and conducive to a good night's sleep, many others experienced significant discomfort and issues with cleanliness.
Cleanliness
However, other reviews highlighted significant issues. Some rooms were described as dirty and in need of maintenance with specific mentions of moldy smells, dirty upholstery and even finding used ear plugs. There were also comments on the entire facility feeling dated and rundown with peeling wallpaper and broken furniture noted by several guests. The hotel also faced criticism for pervasive smoke and marijuana smells.
Despite these issues, some guests found that the cleanliness level and overall value were satisfactory for their needs and the location added to their convenience with numerous nearby restaurants. Summing up, while parts of Hawthorn Suites maintain a commendable level of cleanliness, inconsistency appears to be an issue, suggesting potential areas for improvement in maintenance and housekeeping.
Staff
Praised for being exceptionally friendly and helpful, the staff have often been highlighted for their kindness and professionalism. However, there were a few instances where guests felt the front desk staff was less than courteous or inexperienced, indicating room for improvement in customer service training and staffing levels.
Overall, the majority of guest experiences reflect a supportive and kind team with an occasional need for managerial intervention to resolve issues, ensuring a generally positive stay for most visitors.
Pool
Family
Yes, Staybridge Suites Williamsville Buffalo by IHG has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Staybridge Suites Williamsville Buffalo by IHG.
Yes, Staybridge Suites Williamsville Buffalo by IHG welcomes dogs.
Yes, parking facilities are available at Staybridge Suites Williamsville Buffalo by IHG.
No, Staybridge Suites Williamsville Buffalo by IHG doesn't have a gym.
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