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Summary of reviewsNovotel Wolverhampton City Centre enjoys a favorable overall reputation, especially for its prime location in the heart of Wolverhampton, just a short walk from key transport links and attractions like the KK Steelmill and Molineux Stadium. Guests often highlight the hotel's convenience for exploring the city and appreciate its proximity to shops, theatres and popular event venues.
The hotel's breakfast offerings are frequently praised for their variety and quality, providing a satisfying start to the day with a good mix of hot and cold options. Though sometimes busy, the breakfast buffet is generally well-stocked and considered excellent value.
Dinner experiences receive mixed reactions; while the food quality and ambiance are lauded, aspects like menu variety and service speed have room for improvement. Nevertheless, large portion sizes, fresh preparations and friendly staff contribute positively to the dining experience.
Guests commend the spacious, comfortable and generally clean rooms, appreciating amenities like in-room fridges and kettles. However, some rooms do exhibit wear and tear with occasional cleanliness issues reported. Noise can be a concern for rooms facing the street.
Cleanliness is positively noted in public areas and many rooms, despite inconsistency in some reviews. The staff's friendliness and helpfulness are standout features, often enhancing the overall guest experience. The hotel’s Wi-Fi receives mixed reviews with many guests finding it fast and stable, though some report connectivity issues.
Parking at the hotel is praised for its convenience and security, though the additional cost and occasional space limitations are noted. Family accommodations are generally well-received with spacious rooms and helpful staff making stays comfortable, though there is room for more child-friendly services.
The hotel's proximity to nightlife venues offers convenience for those seeking entertainment, but it can sometimes result in noise disturbances. The hotel bar’s late hours are a plus, though service inconsistencies are mentioned.
Beds are a strong point, frequently described as comfortable and conducive to a good night's sleep with favorable comments also extending to the pillows and overall bed quality.
In summary, Novotel Wolverhampton City Centre stands out for its excellent location, friendly staff, comfortable rooms and good value breakfasts, making it a solid choice for visitors looking to explore Wolverhampton. Some areas for improvement include room maintenance, service speed at dinner and clearer communication regarding parking fees. Show more
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Categories
Dog Friendly Hotel
This hotel welcomes pets of any size for an additional fee. It also offers convenient access to nearby parks such as West Park and East Park, providing ample space for dog walking.
3-Star Hotel
Located in Wolverhampton's city center, this hotel offers modern accommodations and convenient access to local attractions. It provides comfortable rooms and essential amenities for a comfortable stay.
Hotel with EV Charging Stations
Family Friendly Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Room Types
Executive Queen Room with SofaFeaturing 1 free bottled water, an Espresso coffee machine with mugs, and a Bose system for iPod. In the bathroom, guests have a bathrobe, slippers and luxury toiletries including exfoliant.
Superior Room with Queen Bed and SofaThe quadruple room provides air conditioning and soundproof walls, as well as a private bathroom featuring a hairdryer. The unit offers 2 beds.
Guest Reviews
7.7
Good
Location
Located in the heart of Wolverhampton, the Novotel Wolverhampton City Centre is highly praised for its prime location. It's perfectly situated just a short walk from the train and bus stations, making it incredibly convenient for travelers. The hotel's central position offers easy access to the city centre with shops, theatres and popular venues like the KK Steelmill and The Halls all within walking distance.
Guests find the proximity to public transport highly convenient, noting the ease of access to main roads and motorways. Additionally, the availability of nearby parking is a notable advantage, ensuring a smooth and stress-free stay. The hotel's location is ideal for attending events, concerts, football matches at Molineux Stadium and even the greyhound racing track.
Cleanliness is frequently mentioned with guests also appreciating the comfort and size of the rooms. The staff receive consistent praise for their friendliness and helpfulness. Overall, the Novotel Wolverhampton City Centre is commended for its excellent location, making it a top choice for visitors looking to explore Wolverhampton and its attractions effortlessly.
Breakfast
Novotel Wolverhampton City Centre offers a breakfast experience that has garnered a range of feedback from its guests. Many visitors have praised the breakfast for its variety and quality, noting that there is a good mix of hot and cold options, including fruits, pastries and typical British breakfast items. The breakfast buffet is particularly appreciated for its wide selection with numerous guests describing it as excellent, lovely or amazing.
Positive comments highlight the freshness of the food and the ample choices available. The breakfast buffet has been described as well-stocked with something for everyone, making it a satisfying start to the day. Some guests specifically mentioned enjoying items like crispy bacon, pancakes and good coffee. The value for money has also been commended with the breakfast being described as great value.
However, not all feedback is glowing. Some guests have noted that the breakfast can be busy, leading to items running out or being cold by the time they are served. There are mentions of the hot food being lukewarm and the need for more attentive service, particularly in keeping tables clean and replenishing food items. On a few occasions, specific disappointments include the quality of certain items like vegetarian sausages and the overall temperature of the food.
Customer service during breakfast has also received mixed reviews. While some appreciate the pleasant and helpful staff, others have found the service lacking, especially in terms of welcoming guests and providing clear instructions.
Overall, while there are some areas for improvement, many guests have found the breakfast at Novotel Wolverhampton City Centre to be a strong point of their stay, appreciating the effort to provide a comprehensive and enjoyable breakfast experience.
Dinner
The dinner experience at Novotel Wolverhampton City Centre has garnered mixed feedback from guests with a majority highlighting positive aspects but also noting several areas needing improvement. Many guests appreciated the clean and pleasant ambiance of the bar and restaurant area, often describing it as nice, relaxed and welcoming. The food quality generally received favorable comments with several guests mentioning that the food was good, fantastic or even amazing. The breakfast, in particular, was frequently praised for being very good with a decent variety.
Guests were pleased with the helpful, knowledgeable and friendly staff at reception and in the dining areas. The bar itself was noted to have good value and provided a nice selection of meals. Some guests even remarked on enjoying specific dishes, such as the best steak they ever had. Large portion sizes and fresh preparations contributed to the positive dining experiences.
However, the reviews also reflect certain negative aspects that need addressing. Quite a few guests felt that the dinner options were limited, unimaginative and occasionally overpriced. Issues were cited with long waiting times for food with some diners finding their meals cold or overcooked upon arrival. The restaurant service was described as slow and in some cases, staff members were perceived as not very friendly or accommodating.
In conclusion, while the Novotel Wolverhampton City Centre has many strengths in its dining options, especially in terms of food quality and staff friendliness, there are noticeable gaps in menu variety, pricing and service efficiency that could be improved. The overall dining experience, from bar snacks to full meals, would benefit significantly from addressing these issues to better meet guests' expectations.
Rooms
The Novotel Wolverhampton City Centre receives a mix of reviews regarding its rooms, but highlights reveal some common threads. The rooms are generally praised for their size with many guests noting they are spacious, comfortable and clean. Features such as in-room amenities including a fridge, kettle and air conditioning have been appreciated, adding to the overall comfort. The hotel’s central location is another key positive, making it convenient for travelers due to its proximity to the railway station and town centre.
However, some areas fall short with several mentions of outdated décor and furnishings. Guests have noted issues such as stains on carpets, malfunctioning appliances and unmodernized facilities. Cleanliness is sporadically criticized with specific complaints about dusty corners and mold in bathrooms. Noise can be a problem for rooms facing the road and temperature control has been flagged—rooms can get uncomfortably hot without adequate air conditioning.
Despite some setbacks, the hotel staff is commended for their friendliness and helpfulness, often improving guests' overall experiences. On balance, while the Novotel Wolverhampton City Centre offers spacious and well-located accommodations, it could benefit from updates and more consistent maintenance.
Beds
The beds at Novotel Wolverhampton City Centre receive generally positive remarks from guests. Many reviews highlight the beds as comfortable with words like comfy and very comfortable frequently used to describe them. Large, clean and inviting beds stand out as notable features, ensuring a restful stay. Guests particularly appreciated the queen size and large beds, which provided ample room and plush comfort.
Additionally, the pillows often receive praise for being soft and complementing the comfortable beds. For families, the sofa beds, while sometimes criticized for discomfort and issues with springs, were mentioned as being comfortable in other cases, especially for children. Bedding was typically described as clean and fresh, contributing to an overall satisfying sleep experience. However, there were occasional comments about beds not meeting queen-size expectations, some pillows being hard and discomfort with sofa beds.
Despite a few inconsistencies with the comfort of some beds, the general consensus points towards a comfortable and pleasant sleeping arrangement at this hotel, frequently supported by a friendly and helpful staff.
Cleanliness
The Novotel Wolverhampton City Centre receives mixed reviews regarding its cleanliness, but several positive remarks stand out. Many guests noted that the rooms were clean, comfortable and well-maintained with some describing them as spotless and very clean. Housekeeping ensured rooms were serviced daily and toiletries were heavily restocked. Public areas received praise for their cleanliness with the lobby and restaurant appearing stylish and modern. Yet, consistency appears to be an issue. While some rooms were immaculate and modern, others were described as dated or poorly cleaned with specific complaints about dust, mold and stained carpets. Even so, staff received high marks for friendliness and helpfulness, enhancing the overall experience. The hotel itself was frequently labeled clean and comfortable with welcoming vibes and spacious rooms, offering a generally pleasant stay for visitors.
Staff
At Novotel Wolverhampton City Centre, the hotel staff consistently garners high praise from guests, making it a standout feature of the establishment. Visitors frequently describe the staff as friendly, helpful and efficient, often commenting on their warm and welcoming demeanor. Many guests noted that the reception staff were particularly accommodating and knowledgeable, making check-in and check-out processes smooth and hassle-free.
The bar staff received commendations for their politeness and attentiveness, contributing to an overall pleasant experience in the hotel's bar and restaurant areas. Guests also appreciated the prompt assistance from staff regarding various needs, from booking taxis to addressing room key issues in the early hours.
Besides the consistent friendliness, some reviews highlight the exceptional service provided by specific team members with mentions of particular individuals going above and beyond to ensure guest satisfaction. Though a few negative remarks about less helpful or courteous interactions exist, they are outweighed by the numerous accounts of positive experiences.
Overall, the staff at Novotel Wolverhampton City Centre are recognized for their professionalism, courtesy and a genuine willingness to enhance the guest experience, making a lasting impression on those who stay at the hotel.
Wi-Fi
Novotel Wolverhampton City Centre offers a range of experiences when it comes to Wi-Fi access. On the positive side, guests have remarked that the hotel provides free Wi-Fi, which is not only fast but also stable and easy to connect. Some reviews highlight a good internet connection with functional and fast Wi-Fi, suitable for everyday browsing and streaming needs.
However, not all reviews are glowing. Several guests reported issues with Wi-Fi signal strength, particularly in their rooms, making it challenging to maintain a stable connection. Some guests even faced difficulties accessing Wi-Fi altogether. The internet speed, though often good, was occasionally slow and security concerns were also mentioned. Despite these sporadic problems, the overall sentiment suggests that while the Wi-Fi service at Novotel Wolverhampton City Centre can be hit or miss, many visitors have had a satisfactory experience.
Parking
The parking situation at Novotel Wolverhampton City Centre has garnered a variety of feedback from guests. Many reviews highlight that the hotel provides ample and secure on-site parking, which is highly convenient for a city center location. Guests appreciated the availability of parking spaces and the ease of access, describing it as excellent, good and great. The parking was noted to be affordable by some with a reasonable fee of £5 per day viewed positively by a number of guests.
However, some guests were not pleased with the additional costs associated with parking, feeling that it should be complimentary, especially given the room rates. There were concerns about unclear signage and lack of information regarding parking charges and spaces, causing confusion for some visitors. Instances of parking difficulties due to limited spaces were reported, suggesting that availability can be an issue at peak times.
Overall, while the convenience and security of the parking facilities are generally appreciated, there is a desire for clearer communication regarding fees and more inclusive pricing to enhance guest satisfaction.
Family
The Novotel Wolverhampton City Centre offers a generally pleasant stay for families with children, boasting a variety of room configurations like spacious family rooms, twin beds and convenient sofa beds. Despite occasional missed requests for additional beds or cots, many guests appreciated the well-appointed, clean rooms complete with small fridges, TVs and other essentials. The hotel's location next to the train station is also a highlight, making it a convenient choice for family excursions. Although the hotel could benefit from more kid-friendly services and a children's dinner menu, the staff's friendliness and attentiveness towards children have been noted positively. While some found the atmosphere fab for kids, others felt it wasn't particularly family-friendly. Overall, the hotel manages to offer a comfortable experience for visiting families with its spacious accommodations and helpful staff standing out.
Nightlife
Novotel Wolverhampton City Centre offers a mixed experience when it comes to nightlife. Located within walking distance of various eating and drinking establishments, it provides convenient access to a vibrant nightlife area, including nearby pubs that guests have found fun. The hotel is also a popular base for those attending concerts or live band performances in the city.
However, guests have reported significant noise coming from surrounding bars and pubs, as well as from other guests, particularly on weekends. Some noted the presence of young partygoers and rowdy wedding parties, which contributed to a noisy atmosphere at night. Despite these issues, the night staff received positive mentions for their helpfulness.
The bar at the hotel is open late, adding to the convenience for night owls. However, there were occasional service inconsistencies, like the inability to get drinks to the room on certain nights. Overall, Novotel Wolverhampton City Centre is suitable for those looking to immerse themselves in the local nightlife, though light sleepers might find the noise levels challenging.
3 Star
Novotel Wolverhampton City Centre is generally described as a three-star hotel that meets basic expectations for its rating. The hotel's no-frills approach is adequate, offering clean and well-maintained facilities suitable for the three-star category. Guests note that while it provides a tidy and reliable environment, the decor quality aligns with its rating.
However, some reviewers feel the hotel is overpriced and not great value for money with specific mentions of £99 per night including breakfast being too high. Criticism also includes parts of the hotel feeling dated and run down with mentions of shabby areas and chipped paint. Despite these drawbacks, it still offers an overall good experience for a three-star establishment with a friendly atmosphere and all necessary amenities in place. The service, although sometimes disorganized, fits within the expectations of a hotel of this level.
Business
Novotel Wolverhampton City Centre receives praise from business travelers for its range of facilities and services tailored to their needs. Its strategic location is highly convenient for corporate visitors with meeting rooms readily available and amenities well-suited for business purposes. Guests consistently mention the efficiency and friendliness of the staff, which adds to a smooth check-in experience and overall comfort during their stay.
Despite basic menu options and some organizational challenges in the business suites, the hotel excels in providing functional business services, including good Wi-Fi and inclusive breakfast. The rooms are described as neat and visibly clean, ensuring a pleasant environment for business stays. Notably, the hotel is responsive to guests’ needs, such as extending accommodation time at no additional charge for business calls.
While first impressions may be affected by ongoing construction, the presence of a well-staffed bar and a commendable business center helps mitigate any initial concerns. Overall, Novotel Wolverhampton City Centre stands out as a practical choice for business travelers, offering essential facilities and a welcoming atmosphere.
Accessible
Novotel Wolverhampton City Centre offers a variety of room options, including rooms that are accessible for guests with disabilities. The hotel's location provides convenient access from Wolverhampton with smooth and straightforward paths to the nearby train station, shops and venues. The parking spaces are accessible and the elevator is quick, making it easy for all guests to move around the hotel.
Guests have noted that the staff are helpful and accessible and family members have appreciated the adapted rooms. Overall, rooms are generally comfortable, clean and spacious.
However, there are a few areas that might present challenges. Some guests mentioned difficulties with finding the hotel entrance and noted that additional signs might be beneficial. Others pointed out that the bath and stairs could be tricky for disabled guests, suggesting a need for more facilities and safety features, such as better handrails and information on lift maintenance.
Finally, there were isolated concerns about noise from outside drinkers, which might affect ease of access and comfort, especially for guests with disabilities. While the area itself is generally well-regarded, the hotel could improve by addressing these specific accessibility issues.
Dog Friendly
The Novotel Wolverhampton City Centre is appreciated for its pet-friendly atmosphere, making it a suitable choice for those traveling with dogs. Guests consistently highlight the staff's friendly demeanor towards their pets, often being charmed by the dogs and extending accommodating and kind gestures, especially during challenging times such as a pet's surgery.
The hotel allows dogs on the property, providing a welcoming environment for pets. However, there were mentions of an additional charge for parking and pets, which some guests experienced being charged twice. Despite this, the overall sentiment leans positively towards the hotel's pet-friendly policies, though a few suggestions indicate that amenities and options specifically catered to dogs could be more comprehensive.
In conclusion, the Novotel Wolverhampton City Centre stands out for its general warmth and acceptance of dogs, making it a reliable option for pet owners, though some aspects like extra charges and available amenities may need consideration.
No, Novotel Wolverhampton City Centre doesn't have any pool.
No, a spa isn't available at Novotel Wolverhampton City Centre.
Yes, Novotel Wolverhampton City Centre welcomes dogs.
Yes, parking facilities are available at Novotel Wolverhampton City Centre.
No, Novotel Wolverhampton City Centre doesn't have a gym.