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Summary of reviewsOstatu Zegama is highly praised for its ideal location in the heart of a picturesque Basque village, making it an excellent starting point for exploring both the charming town of Zegama and the surrounding natural beauty, including the Aizkorri-Aratz natural park. Guests frequently highlight its convenient proximity to hiking trails and other scenic spots in the Spanish Basque Country. The serene and quiet environment adds to the appeal, allowing visitors to enjoy peaceful nights.
While the hotel does not offer early breakfast, a nearby café provides a practical alternative for early risers. On the other hand, the pension's restaurant receives consistent praise for its high-quality, delicious food, friendly service and reasonable prices with dinner being particularly recommended. The menu, featuring simple yet enjoyable dishes like hamburgers and combination plates, is appreciated, though some guests suggest the inclusion of more vegetables and healthier options.
The rooms at Ostatu Zegama are well-regarded for being modern, clean and comfortable, though some are noted to be on the smaller side. Cleanliness is a standout aspect with guests noting the meticulous upkeep and spacious accommodations. The comfortable beds, especially the unique configurations in luxury rooms, contribute to a restful stay, though opinions on bed comfort do vary.
The staff, especially Daniela and Andrés, are frequently commended for their friendliness and helpfulness, creating a welcoming atmosphere that enhances the overall experience. Guests appreciate the staff's availability and exceptional service, although there are occasional minor complaints about some staff members.
Overall, Ostatu Zegama offers great value for money, providing a balanced blend of comfort, cleanliness and friendly service in a beautiful and strategic location. Its serene environment, combined with the quality of the restaurant and accommodations, makes it a highly recommended choice for both relaxation and outdoor activities. Show more
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Categories
Cheap Guest House
Located in Zegama, this guesthouse provides a budget-friendly option for exploring the area. It offers a simple, affordable stay while being close to local attractions.
Accessible Guest House
Small Guest House
3-Star Guest House
Room Types
Quadruple Room - Disability AccessThe quadruple room offers a wardrobe, parquet floors, as well as a private bathroom boasting a walk-in shower. This quadruple room features heating, a flat-screen TV and mountain views. The unit has 2 beds.
Twin RoomThe twin room features a wardrobe and parquet floors, as well as a private bathroom boasting a shower. This twin room provides heating, a flat-screen TV and mountain views. The unit has 2 beds.
Triple RoomThe spacious triple room features a wardrobe, parquet floors, as well as a private bathroom boasting a shower. This triple room offers heating, a flat-screen TV and mountain views. The unit has 2 beds.
Double RoomThe double room offers a wardrobe and parquet floors, as well as a private bathroom boasting a shower. This double room provides heating, a flat-screen TV and mountain views. The unit has 1 bed.
Single RoomThe single room provides a wardrobe and parquet floors, as well as a private bathroom featuring a shower. The unit offers 1 bed.
Deluxe Double or Twin RoomThe double room provides a wardrobe and parquet floors, as well as a private bathroom featuring a shower. The unit offers 1 bed.
Guest Reviews
8.4
Very Good
Location
Nestled in the heart of a charming Basque village, Ostatu Zegama stands out for its excellent and convenient location. Situated centrally in Zegama, this hotel is perfect for those looking to explore both the town and the stunning natural surroundings. Visitors consistently highlight its ideal position for embarking on hikes in the Aizkorri-Aratz natural park and other nearby mountainous trails. The village itself is described as very quiet, offering a peaceful retreat where guests can enjoy tranquil nights, even during the summer.
Guests find the central location not only practical but also beautiful, surrounded by picturesque scenery and expansive views. It serves as a perfect starting point for visiting the Spanish Basque Country, including places such as Segura, Idiazabal and Txindoki.
In addition to its unbeatable location, reviewers appreciate the excellent value for money, clean and spacious accommodations and friendly hospitality. The serene environment, combined with the central village setting, makes it an attractive option for travelers seeking both relaxation and adventure. Whether for a quiet stay or an active hiking trip, Ostatu Zegama's setting is both strategic and scenic, providing a dreamy escape in a welcoming village.
Breakfast
Ostatu Zegama presents a mild inconvenience for early risers looking forward to a hearty morning meal. Breakfast service at the hotel starts at 10 AM, which may be too late for guests with early schedules. While the hotel doesn't include breakfast or offer it before 10 AM, there is a convenient alternative. Directly across the street lies a bar and café that opens earlier, catering to those who need an early start. This makes it easy for guests to grab a bite without hassle. Despite this, some guests have expressed that having an earlier breakfast option on-site would enhance their overall experience at the hotel.
Dinner
Ostatu Zegama offers a dining experience that has garnered praise for its good quality and delicious food. Many guests highlight the pension's restaurant as a fantastic option with the evening meal being a particular standout. The service is noted to be great and the prices reasonable, making it an attractive choice for travelers.
A wide and affordable menu is available, featuring simple yet good cuisine. Some standout dishes include the highly recommended hamburger, while the overall menu includes salads, hamburgers and combination plates. However, a few reviews suggest the inclusion of more vegetables and healthier options. Guests also appreciate the opportunity for both lunch and dinner at the ostatu's restaurant with dinner being especially praised.
Even when the restaurant isn't open, the bar provides a viable alternative for dining with the staff going above and beyond by accommodating late orders. Special mentions include the €13 menu featuring homemade dishes, which many found to be excellent in quality and worth the price.
In summary, Ostatu Zegama's restaurant offers a delightful and highly recommended dining experience, characterized by good food, great service and reasonable prices, making it a worthy option for guests looking to enjoy a meal during their stay.
Rooms
Situated in a charming location, Ostatu Zegama boasts an array of impressive guest rooms that provide a delightful stay. Visitors frequently commend the modernity, comfort and high quality of the accommodations. Despite some rooms being on the smaller side, they are described as cozy and perfectly designed for a pleasant stay.
The majority of feedback highlights the spaciousness and cleanliness of the rooms. Many guests appreciate the simple yet practical design, ensuring practicality without compromising comfort. The rooms are consistently noted for their cleanliness and well-maintained condition, contributing to an overall sense of well-being during the stay.
Comfort is a recurring theme with numerous guests mentioning the large, comfortable beds and quality mattresses. Whether staying in a standard room or a luxury suite, the beds receive high praise for providing a good night's sleep. In particular, the luxury room's uniquely configured bed, combining twin mattresses with a large top mattress, stands out for its comfort.
Additionally, the rooms are equipped with amenities and various facilities that enhance the experience. For those traveling in groups or families, the quadruple rooms are especially appreciated for their generous size and capacity to comfortably accommodate multiple guests.
In summary, Ostatu Zegama excels in offering rooms that combine spaciousness, cleanliness and comfort. The attention to detail in maintaining the rooms ensures guests have a pleasant and restful stay.
Beds
Ostatu Zegama receives mixed feedback regarding its beds. Many guests praise the beds for being very comfortable and some refer to the bedding as very good. However, opinions vary with some finding the beds a bit soft or the mattresses in need of upgrading. A few guests noted discomfort due to old or short beds and there were isolated mentions of bed bugs and noise disruptions from adjacent rooms. The staff's helpfulness and the welcoming nature are frequently highlighted. While experiences with the beds at Ostatu Zegama vary, the positive comments suggest that comfort is hit or miss depending on individual preferences.
Cleanliness
Ostatu Zegama has garnered praise for its exceptional cleanliness and well-maintained facilities. Guests frequently highlighted the clean and comfortable rooms, describing them as very clean, spacious and cozy. The well-attended nature of the hostel adds to the overall positive experience with many reviewers noting everything is well taken care of. Several comments specifically point out the meticulous cleaning standards and how cleanliness is a significant strong point of the hotel. The hostel's peaceful environment also contributes to a comfortable stay, making it a pleasant choice for visitors. Although there were sporadic mentions of areas needing improved cleaning and occasional noise from nearby bars, the general sentiment remains overwhelmingly positive regarding the cleanliness and upkeep of Ostatu Zegama.
Staff
The staff at Ostatu Zegama consistently earn high praise for their friendliness and helpfulness. Guests highlight the welcoming atmosphere created by Daniela and Andrés, rating their treatment a perfect ten. The staff's availability, as they also manage the bar, ensures guests' needs are promptly met. Visitors appreciate the phenomenal service provided from day one with special mention to the bar lady for her exceptional efforts.
Overall, the treatment by the staff is noted to be exquisite and lovely, adding to the comfortable experience of staying in the well-maintained rooms with cozy beds. The quality-price ratio and the food in the restaurant receive commendation, further enhancing the overall guest satisfaction. Despite isolated remarks about the reception and a manager described as arrogant, the excellent and friendly service from the staff leaves a lasting positive impression on most visitors.
3 Star
Guests of Ostatu Zegama generally find it to be a good value for money with many highlighting the pleasing price-to-quality ratio. While some suggest it may feel more like a hostel than a traditional two-star hotel, most reviews reflect satisfaction. The natural beauty surrounding Zegama enhances the experience, offering an authentic taste of life in a small inland village. Despite some minor complaints about room cleaning, visitors describe their stay as very good, pleasant and worth repeating. Overall, travelers appear happy and grateful for their time at Ostatu Zegama.
No, Ostatu Zegama doesn't have any pool.
No, a spa isn't available at Ostatu Zegama.
No, Ostatu Zegama doesn't allow dogs.
No, parking facilities aren't available at Ostatu Zegama.