Hermes
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Summary of reviewsThe 'Hermes' hotel in Zhytomyr receives a variety of feedback across different categories with a notable focus on its convenient location, strong amenities and friendly staff. Situated near the main road and in proximity to historical sites and essential amenities like shops and gas stations, the hotel is ideal for travelers seeking easy access. The available parking facilities, including private spots, add to the convenience, making it a favorable option for those traveling by car.
Breakfast offerings at Hermes have garnered mixed reviews; however, many guests appreciate the delicious and hearty options available. Despite occasional issues with variety and service efficiency, the breakfast generally succeeds in providing a satisfyingly positive start to the day. Dinner experiences are somewhat similar with many guests praising the tasty and affordable food, although service inconsistency and limited menu availability present challenges.
Room reviews are also mixed but lean towards the positive. Guests often highlight the clean, spacious and comfortable rooms with modern renovations and cozy interiors. However, some consistency issues with maintenance and cleanliness, as well as concerns about noise insulation, have been noted. Cleanliness throughout the hotel sees mixed responses with many praising spotless rooms while others point out lapses in housekeeping standards.
The staff at Hermes Hotel receive commendations for their friendliness and professionalism, contributing to a pleasant guest experience. However, inconsistency in service delivery, particularly related to unprofessionalism and insufficient training, has been a point of concern.
The hotel's free Wi-Fi service receives mixed reviews with some guests experiencing strong connectivity and others reporting weak signals, particularly on higher floors. The parking facilities are generally praised for convenience and safety, though availability can sometimes be limited. For families, the hotel makes efforts to accommodate young children, although certain areas like breakfast policies and the absence of elevators could be improved.
The comfort of the beds generally receives positive feedback, though there are occasional comments about sagging mattresses. As for the hotel's four-star rating, many guests feel it doesn't quite meet the expected standards, citing issues with amenities and service quality. However, business travelers might find Hermes a suitable option due to its clean rooms, professional reception and efficient internet service.
In summary, while Hermes Hotel offers many appealing features, particularly in terms of location, comfort and certain amenities, it has several areas needing improvement to deliver a consistently high-quality experience.
Categories
Breakfast offerings at Hermes have garnered mixed reviews; however, many guests appreciate the delicious and hearty options available. Despite occasional issues with variety and service efficiency, the breakfast generally succeeds in providing a satisfyingly positive start to the day. Dinner experiences are somewhat similar with many guests praising the tasty and affordable food, although service inconsistency and limited menu availability present challenges.
Room reviews are also mixed but lean towards the positive. Guests often highlight the clean, spacious and comfortable rooms with modern renovations and cozy interiors. However, some consistency issues with maintenance and cleanliness, as well as concerns about noise insulation, have been noted. Cleanliness throughout the hotel sees mixed responses with many praising spotless rooms while others point out lapses in housekeeping standards.
The staff at Hermes Hotel receive commendations for their friendliness and professionalism, contributing to a pleasant guest experience. However, inconsistency in service delivery, particularly related to unprofessionalism and insufficient training, has been a point of concern.
The hotel's free Wi-Fi service receives mixed reviews with some guests experiencing strong connectivity and others reporting weak signals, particularly on higher floors. The parking facilities are generally praised for convenience and safety, though availability can sometimes be limited. For families, the hotel makes efforts to accommodate young children, although certain areas like breakfast policies and the absence of elevators could be improved.
The comfort of the beds generally receives positive feedback, though there are occasional comments about sagging mattresses. As for the hotel's four-star rating, many guests feel it doesn't quite meet the expected standards, citing issues with amenities and service quality. However, business travelers might find Hermes a suitable option due to its clean rooms, professional reception and efficient internet service.
In summary, while Hermes Hotel offers many appealing features, particularly in terms of location, comfort and certain amenities, it has several areas needing improvement to deliver a consistently high-quality experience.
Hotel with Parking
Hermes Hotel offers free private parking on the premises, including private spots behind the hotel. Parking is considered convenient and safe for guests.
Cheap Hotel
This hotel is a popular choice for budget-conscious travelers. It is conveniently located and offers essential amenities.
Hotel for Honeymoon
Family Friendly Hotel
Business Hotel
Accessible Hotel
3-Star Hotel
Guest Reviews
'Hermes' hotel, located in Zhytomyr, boasts a convenient location that has been repeatedly praised by guests. The hotel is strategically situated near the main road, making it easy to find and ideal for those traveling to the west or passing through the city. Despite its proximity to a busy highway, the convenience of not having to search for the hotel for long is a significant advantage.
Guests appreciate that the city center is not far away, making it accessible by a short drive or a 25-minute walk with regular public transportation available for added convenience. The hotel also benefits from nearby amenities such as shops, a gas station and even a coffee stop right across the street.
For those driving, the availability of parking is a notable plus with mentions of good parking facilities and private parking. This makes 'Hermes' a practical choice for weekend stays or for anyone needing easy access to their vehicle.
The hotel’s location, while close to a cemetery and slightly outside the city center, does offer a peaceful environment without the bustle of inner-city life. Moreover, its proximity to historical sites like the former prisoner of war camp and its monuments adds a point of interest for history enthusiasts.
In summary, 'Hermes' hotel’s advantageous location, practical parking options and accessibility make it a favorable option for visitors to Zhytomyr, especially those seeking convenience during their travels.
Hermes offers a mixed experience when it comes to breakfast offerings, though many guests have expressed satisfaction with the food. The consensus highlights delicious and hearty breakfast options as a defining feature. Visitors enjoyed a range of choices like omelettes, sausages, cheese, pancakes with caramelized apples and continental selections, all of which were frequently described as tasty and satisfying. The breakfast, often included in the room price, is seen as a nice bonus contributing to the overall value of the stay.
However, it's notable that the breakfast quality and service have been inconsistent. Some guests reported meager or mediocre breakfasts, long waiting times for food preparation and limited variety. Issues with cleanliness and service efficiency, such as forgotten orders and cold servings, were also mentioned. Despite these drawbacks, a significant number of reviews still commend the breakfast for being delightful and well thought out.
Overall, while there are evident areas for improvement, such as service speed and food variety, the recurring praise for the taste and heartiness of the breakfast suggests that Hermes generally succeeds in starting its guests' days on a positive note.
The dinner experience at Hermes hotel receives mixed feedback from guests. On the positive side, many guests praise the restaurant for its delicious food with some expressing a desire to return specifically for the great dishes. The food is often described as tasty and quickly prepared and the restaurant is seen as pleasant and offering affordable prices. The restaurant staff, particularly the servers, are noted to be pleasant and polite, contributing to a positive dining atmosphere.
However, there are significant drawbacks mentioned. The service can be notably slow and staff are sometimes described as absent, not smiling or even involved in conflicts. The restaurant operates with a limited menu and some dishes and drinks listed aren't always available, especially in the evenings. There have also been instances where the restaurant was not open during expected hours, leading to inconveniences for guests. Moreover, there are complaints about the cleanliness and comfort, such as old towels and broken facilities, further impacting the overall dining experience. Breakfast, in particular, garners poor reviews for being inconvenient and of low quality.
Overall, while the restaurant at Hermes can offer a delightful dining experience with good food and friendly service at times, consistency and service issues, along with limited availability, present notable challenges.
Hotel Hermes in Zhytomyr offers a mixed experience for guests with many positive aspects but also notable drawbacks. The rooms are praised for being clean, spacious and comfortable, featuring modern renovations and cozy interiors. Basic amenities like refrigerators, air conditioning and televisions are generally available and extras such as slippers and bathrobes add a touch of convenience. The staff is friendly and the hotel has a modern, European-style design.
However, there are consistent issues with sound insulation, particularly in rooms on the first floor and those near the road, making them noisy. Some rooms suffer from maintenance problems like dim lighting, non-closing shower doors and old, worn-out towels and bed sheets. Cleanliness occasionally falters with reports of hair, dust, cobwebs and even mold in various rooms. The lack of sufficient power sockets and a working minibar also detracts from the comfort.
Additionally, the check-in process has caused frustration for some guests with room availability and initial cleanliness not always meeting expectations. While the value for money is often highlighted, managing guest expectations and maintaining consistency in room quality could improve the overall experience.
Hermes Hotel receives mixed reviews regarding the comfort of its beds. On the positive side, many guests commend the hotel for its large, comfortable beds and clean bed linens, stating that their sleep experiences were quite satisfactory. The presence of slippers in the room adds to the comfort and several reviews highlight the quality of both the beds and the pillows. Rooms tend to be fresh and clean, contributing to an overall pleasant experience.
However, some guests have noted issues with the mattresses, describing them as sagging and uncomfortable, sometimes even feeling the springs. There are also mentions of mismatched bedding for double beds, which detracts from the otherwise positive impressions. Despite these occasional discomforts, the general consensus is that the hotel’s beds are mostly comfortable and contribute positively to the stay at Hermes Hotel.
The reviews of Hermes Hotel provide mixed feedback regarding cleanliness. On the positive side, many guests appreciate that their rooms are clean and tidy with clean, fresh bedding, towels and bathrobes. Some guests specifically mention the spaciousness and coziness of their rooms, along with their overall comfort. The overall impression for some guests is one of superb cleanliness with comments highlighting that everything is clean and beautiful and the cleaning standards are top-notch.
However, multiple guests have raised concerns about inconsistent cleaning practices. Reports of irregular cleaning and failures to replenish toiletries are common complaints. Specific issues such as stains on blankets, hair on towels and unremoved hair in the sink are frequently mentioned. Other guests noted dust on windowsills, the bed frame and shelf surfaces, as well as visible cobwebs in the rooms and bathrooms. Additionally, some reviews highlighted severe cleanliness problems—including dirty floors, clogged drains and unpleasant smells.
The mixed feedback suggests that while some areas of the Hermes Hotel maintain high standards of cleanliness, there are significant lapses that need addressing to ensure consistency throughout the guest experience.
Visitors to the 'Hermes' hotel have shared a diverse range of experiences regarding the staff. Positive mentions highlight multiple encounters with friendly, polite and helpful staff members, which can certainly enhance the overall guest experience. A number of reviews commend the staff for their quick issue resolution and the welcoming attitude of the front desk employees. Guests appreciated the friendly administrator and noted the presence of a few exceptional and amazing staff members who strive to provide a satisfactory service.
However, there are considerable critiques indicating inconsistency in staff performance. Instances of rude, unprofessional and indifferent behavior have been reported, particularly involving the reception and some dining personnel. Issues of poor organization and insufficient staffing seem to be recurring themes, leading to delays and unsatisfactory service during peak times, such as breakfast.
Moreover, several guests mentioned a lack of proper training with some staff preoccupied with personal matters or failing to provide necessary information. Problems such as uncleaned rooms and unresponsive behavior from certain staff members added to the frustrations of some visitors. Communication barriers also appear to be a concern, as some staff do not speak English, further complicating the interaction for international guests.
The overall sentiment suggests that while some employees at Hermes offer great service and a friendly demeanor, there are notable gaps in consistency and professionalism that need to be addressed to ensure a more uniformly positive guest experience.
The Wi-Fi service at Hermes Hotel is available for guests and is free when booking. Some guests have found that the internet works perfectly with high speed and reliable connectivity, making it suitable for those needing a stable connection. However, experiences with the Wi-Fi are mixed; several guests reported a weak signal, unstable and slow internet, especially noticeable on the 2nd floor. This inconsistency in service may be inconvenient for those dependent on a robust internet connection. Despite these issues, the availability of Wi-Fi is a positive feature, although the quality and strength of the signal can vary significantly throughout the hotel.
Hermes Hotel offers ample parking options that guests find convenient and a definite plus. There is parking available on the premises, including private spots behind the hotel, ensuring that vehicles are parked safely. Multiple reviewers appreciated the available parking spaces and highlighted the advantage of having free parking. Some notes of caution include the fact that parking spaces are not guaranteed even upon request and there are limited spaces available. Nonetheless, the parking is considered good and convenient, especially for those traveling by car. The location of the hotel is ideal for car users with parking accessible right in front of the hotel.
The 'Hermes' hotel has garnered mixed reviews regarding its family-friendly offerings and accommodations for children. Many guests appreciate the effort to cater to young families, highlighting essential amenities such as baby cribs and ramps, which make the stay more comfortable for those with baby strollers or wheelchairs. Guests found spaces to be big and bright, enhancing the overall comfort for families with small children.
Despite these positive aspects, some areas need improvement. Multiple reviews mention an inconvenient policy where children under three are not provided breakfast, which seems inconsistent for a family-oriented establishment. Additionally, issues such as the absence of elevators posed significant difficulties for older guests and those with heavy luggage.
While the hotel staff, described as kind and gentle, strive to assist when possible, including immediate assistance with bedding upon late-night arrivals, some logistical flaws like paying extra for children's amenities and insufficient bedding in a room booked for three were noted. Despite these drawbacks, guests generally appreciated the hotel's family-friendly atmosphere and felt satisfied overall.
Many guests have expressed that the four-star rating displayed by Hermes Hotel does not align with their experiences. Several reviewers pointed out that the hotel does not meet the typical standards for a 4-star establishment. Common issues included the lack of basic amenities such as air conditioning on the 5th floor, insufficient space due to cramped furniture and minor maintenance problems like loose door locks. Some guests mentioned that the service quality falls short of what is expected at this rating level with some even suggesting the experience is closer to a 2-star hotel. However, a few reviews did note that certain aspects were "top-notch" and met their expectations for a 4-star hotel, though these were in the minority. Overall, the consensus suggests that while the hotel displays a 4-star rating, the accommodations and services provide a less satisfactory experience than anticipated for this category.
Hermes exudes a premium feel, making a positive impression right from the start. Business travelers will appreciate the polite and professional receptionist and the clean rooms. For those in need of reliable internet, Hermes offers high-speed service that works flawlessly, catering to all connectivity needs.
The hotel presents good value for money, which includes essential amenities for a business trip. Additionally, the neat and precise documents provided by the staff are extremely helpful for those needing to report to their accounting departments. The professional ambiance of the hotel makes it suitable for business travelers looking for comfort and functionality.
Hermes features a conference hall that could be utilized for business meetings or events. Despite the delayed settlement for some guests and a general lack of warmth described in some areas of the hotel, the pleasant overall impressions make it a reasonable choice. Business convenience is well catered to, though the lighting in areas like workspaces could be improved.
However, there are some reservations regarding the hotel's suitability for business trips. Some guests noted that the hotel's environment can feel cold and there were occasional issues with sleep quality crucial for business travelers. Delayed settlements and inconvenient factors were also noted, suggesting some room for improvement in services tailored specifically for business guests.
Nonetheless, the overall recommendation leans towards a positive experience, as it offers a good blend of professionalism, cost-efficiency and essential business amenities. The friendly, albeit sometimes slow, staff contributes to a generally supportive environment for business travelers.
Hermes receives mixed yet fundamentally promising reviews concerning its accessibility for guests with disabilities. The hotel features a wheelchair-friendly ramp leading to the first floor and includes elevators servicing floors from the first to the third. Nevertheless, some guests note the lack of elevator access to certain rooms despite it being advertised, causing inconvenience particularly for those with mobility challenges or with baby strollers.
While the rooms are under renovation to better accommodate wheelchair users, the hotel's overall accessibility is often praised. Key areas such as entrances and common spaces are fitted with ramps, making navigation easier for those using wheelchairs. The location further enhances this experience with guests frequently mentioning how accessible everything around the hotel is. Unfortunately, the absence of a minibar in some rooms has been noted, though it does not significantly detract from the overall accessibility features. Parking space availability is another positive aspect that augments the convenience for guests with disabilities. Despite some structural limitations, Hermes remains a generally accessible choice with several key amenities in place to support guests with varying mobility needs.
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Location
Guests appreciate that the city center is not far away, making it accessible by a short drive or a 25-minute walk with regular public transportation available for added convenience. The hotel also benefits from nearby amenities such as shops, a gas station and even a coffee stop right across the street.
For those driving, the availability of parking is a notable plus with mentions of good parking facilities and private parking. This makes 'Hermes' a practical choice for weekend stays or for anyone needing easy access to their vehicle.
The hotel’s location, while close to a cemetery and slightly outside the city center, does offer a peaceful environment without the bustle of inner-city life. Moreover, its proximity to historical sites like the former prisoner of war camp and its monuments adds a point of interest for history enthusiasts.
In summary, 'Hermes' hotel’s advantageous location, practical parking options and accessibility make it a favorable option for visitors to Zhytomyr, especially those seeking convenience during their travels.
Breakfast
However, it's notable that the breakfast quality and service have been inconsistent. Some guests reported meager or mediocre breakfasts, long waiting times for food preparation and limited variety. Issues with cleanliness and service efficiency, such as forgotten orders and cold servings, were also mentioned. Despite these drawbacks, a significant number of reviews still commend the breakfast for being delightful and well thought out.
Overall, while there are evident areas for improvement, such as service speed and food variety, the recurring praise for the taste and heartiness of the breakfast suggests that Hermes generally succeeds in starting its guests' days on a positive note.
Dinner
However, there are significant drawbacks mentioned. The service can be notably slow and staff are sometimes described as absent, not smiling or even involved in conflicts. The restaurant operates with a limited menu and some dishes and drinks listed aren't always available, especially in the evenings. There have also been instances where the restaurant was not open during expected hours, leading to inconveniences for guests. Moreover, there are complaints about the cleanliness and comfort, such as old towels and broken facilities, further impacting the overall dining experience. Breakfast, in particular, garners poor reviews for being inconvenient and of low quality.
Overall, while the restaurant at Hermes can offer a delightful dining experience with good food and friendly service at times, consistency and service issues, along with limited availability, present notable challenges.
Rooms
However, there are consistent issues with sound insulation, particularly in rooms on the first floor and those near the road, making them noisy. Some rooms suffer from maintenance problems like dim lighting, non-closing shower doors and old, worn-out towels and bed sheets. Cleanliness occasionally falters with reports of hair, dust, cobwebs and even mold in various rooms. The lack of sufficient power sockets and a working minibar also detracts from the comfort.
Additionally, the check-in process has caused frustration for some guests with room availability and initial cleanliness not always meeting expectations. While the value for money is often highlighted, managing guest expectations and maintaining consistency in room quality could improve the overall experience.
Beds
However, some guests have noted issues with the mattresses, describing them as sagging and uncomfortable, sometimes even feeling the springs. There are also mentions of mismatched bedding for double beds, which detracts from the otherwise positive impressions. Despite these occasional discomforts, the general consensus is that the hotel’s beds are mostly comfortable and contribute positively to the stay at Hermes Hotel.
Cleanliness
However, multiple guests have raised concerns about inconsistent cleaning practices. Reports of irregular cleaning and failures to replenish toiletries are common complaints. Specific issues such as stains on blankets, hair on towels and unremoved hair in the sink are frequently mentioned. Other guests noted dust on windowsills, the bed frame and shelf surfaces, as well as visible cobwebs in the rooms and bathrooms. Additionally, some reviews highlighted severe cleanliness problems—including dirty floors, clogged drains and unpleasant smells.
The mixed feedback suggests that while some areas of the Hermes Hotel maintain high standards of cleanliness, there are significant lapses that need addressing to ensure consistency throughout the guest experience.
Staff
However, there are considerable critiques indicating inconsistency in staff performance. Instances of rude, unprofessional and indifferent behavior have been reported, particularly involving the reception and some dining personnel. Issues of poor organization and insufficient staffing seem to be recurring themes, leading to delays and unsatisfactory service during peak times, such as breakfast.
Moreover, several guests mentioned a lack of proper training with some staff preoccupied with personal matters or failing to provide necessary information. Problems such as uncleaned rooms and unresponsive behavior from certain staff members added to the frustrations of some visitors. Communication barriers also appear to be a concern, as some staff do not speak English, further complicating the interaction for international guests.
The overall sentiment suggests that while some employees at Hermes offer great service and a friendly demeanor, there are notable gaps in consistency and professionalism that need to be addressed to ensure a more uniformly positive guest experience.
Wi-Fi
Parking
Family
Despite these positive aspects, some areas need improvement. Multiple reviews mention an inconvenient policy where children under three are not provided breakfast, which seems inconsistent for a family-oriented establishment. Additionally, issues such as the absence of elevators posed significant difficulties for older guests and those with heavy luggage.
While the hotel staff, described as kind and gentle, strive to assist when possible, including immediate assistance with bedding upon late-night arrivals, some logistical flaws like paying extra for children's amenities and insufficient bedding in a room booked for three were noted. Despite these drawbacks, guests generally appreciated the hotel's family-friendly atmosphere and felt satisfied overall.
4 Star
Business
The hotel presents good value for money, which includes essential amenities for a business trip. Additionally, the neat and precise documents provided by the staff are extremely helpful for those needing to report to their accounting departments. The professional ambiance of the hotel makes it suitable for business travelers looking for comfort and functionality.
Hermes features a conference hall that could be utilized for business meetings or events. Despite the delayed settlement for some guests and a general lack of warmth described in some areas of the hotel, the pleasant overall impressions make it a reasonable choice. Business convenience is well catered to, though the lighting in areas like workspaces could be improved.
However, there are some reservations regarding the hotel's suitability for business trips. Some guests noted that the hotel's environment can feel cold and there were occasional issues with sleep quality crucial for business travelers. Delayed settlements and inconvenient factors were also noted, suggesting some room for improvement in services tailored specifically for business guests.
Nonetheless, the overall recommendation leans towards a positive experience, as it offers a good blend of professionalism, cost-efficiency and essential business amenities. The friendly, albeit sometimes slow, staff contributes to a generally supportive environment for business travelers.
Accessible
While the rooms are under renovation to better accommodate wheelchair users, the hotel's overall accessibility is often praised. Key areas such as entrances and common spaces are fitted with ramps, making navigation easier for those using wheelchairs. The location further enhances this experience with guests frequently mentioning how accessible everything around the hotel is. Unfortunately, the absence of a minibar in some rooms has been noted, though it does not significantly detract from the overall accessibility features. Parking space availability is another positive aspect that augments the convenience for guests with disabilities. Despite some structural limitations, Hermes remains a generally accessible choice with several key amenities in place to support guests with varying mobility needs.
No, Hermes doesn't have any pool.
No, a spa isn't available at Hermes.
No, Hermes doesn't allow dogs.
Yes, parking facilities are available at Hermes.
No, Hermes doesn't have a gym.
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