The Grand Plaza Hotel Smouha
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Summary of reviewsThe Grand Plaza Hotel Smouha is a highly-rated establishment, appreciated for its convenient location in the Smouha area of Alexandria. Guests frequently cite its proximity to essential amenities like the Green Plaza Mall, restaurants and shops, along with a quieter environment conducive to a tranquil stay. Although not near Alexandria's coastal attractions, its central location offers good accessibility to the city's vibrant spots.
The hotel's breakfast receives significant praise for its freshness, variety and the professionalism of the staff, although some guests suggest an expanded menu to better cater to international palates. Similarly, while some guests enjoy the dinners offered, others note a lack of variety and quality, suggesting room for improvement.
Rooms at The Grand Plaza Hotel Smouha are largely commended for their spaciousness, cleanliness and modern amenities, contributing to a comfortable stay. Although there are occasional reports of issues such as unpleasant smells or non-functioning amenities, the majority of guests find the rooms well-maintained and quiet. Cleanliness overall is a strong point with housekeeping staff frequently praised for their diligence and friendliness, albeit with some minor concerns in public areas.
The staff at the hotel are a standout feature, consistently described as professional, courteous and helpful with special mentions for exceptional individuals within the hotel management. This friendly and cooperative approach significantly enhances the guest experience.
The hotel provides strong and reliable wifi, suitable for both leisure and business travelers, though a few guests mention occasional connectivity issues. Parking facilities are generally praised for their convenience and safety, despite some dissatisfaction with the extra charges for parking.
For family travelers, The Grand Plaza Hotel Smouha offers a favorable environment with positive feedback on family rooms and staff cooperation. Minor issues such as safety locks and breakfast variety are noted, but overall, families find the hotel accommodating and budget-friendly.
When it comes to bedding, guests often find the beds comfortable, though some point out concerns regarding bed sizes and cleanliness. The comfort of mattresses is appreciated, though critiques on bed mobility and sheet cleanliness suggest areas that could benefit from attention.
The hotel is generally perceived as a competent four-star establishment with some guests even likening it to a five-star experience. However, opinions vary with a minority feeling it does not fully meet the four-star standard. Its suitability for business travelers is well-supported by its excellent location, efficient staff and room amenities designed for productivity.
In summary, The Grand Plaza Hotel Smouha is highly praised for its central but quiet location, cleanliness, professional staff and overall comfort. While there are areas for improvement, such as dinner variety and bed cleanliness, the hotel offers a generally positive stay, especially notable for business travelers and families.
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The hotel's breakfast receives significant praise for its freshness, variety and the professionalism of the staff, although some guests suggest an expanded menu to better cater to international palates. Similarly, while some guests enjoy the dinners offered, others note a lack of variety and quality, suggesting room for improvement.
Rooms at The Grand Plaza Hotel Smouha are largely commended for their spaciousness, cleanliness and modern amenities, contributing to a comfortable stay. Although there are occasional reports of issues such as unpleasant smells or non-functioning amenities, the majority of guests find the rooms well-maintained and quiet. Cleanliness overall is a strong point with housekeeping staff frequently praised for their diligence and friendliness, albeit with some minor concerns in public areas.
The staff at the hotel are a standout feature, consistently described as professional, courteous and helpful with special mentions for exceptional individuals within the hotel management. This friendly and cooperative approach significantly enhances the guest experience.
The hotel provides strong and reliable wifi, suitable for both leisure and business travelers, though a few guests mention occasional connectivity issues. Parking facilities are generally praised for their convenience and safety, despite some dissatisfaction with the extra charges for parking.
For family travelers, The Grand Plaza Hotel Smouha offers a favorable environment with positive feedback on family rooms and staff cooperation. Minor issues such as safety locks and breakfast variety are noted, but overall, families find the hotel accommodating and budget-friendly.
When it comes to bedding, guests often find the beds comfortable, though some point out concerns regarding bed sizes and cleanliness. The comfort of mattresses is appreciated, though critiques on bed mobility and sheet cleanliness suggest areas that could benefit from attention.
The hotel is generally perceived as a competent four-star establishment with some guests even likening it to a five-star experience. However, opinions vary with a minority feeling it does not fully meet the four-star standard. Its suitability for business travelers is well-supported by its excellent location, efficient staff and room amenities designed for productivity.
In summary, The Grand Plaza Hotel Smouha is highly praised for its central but quiet location, cleanliness, professional staff and overall comfort. While there are areas for improvement, such as dinner variety and bed cleanliness, the hotel offers a generally positive stay, especially notable for business travelers and families.
Family Friendly Hotel
This hotel is centrally located and offers convenient access to city attractions. It provides comfortable accommodations suitable for families.
Romantic Hotel
Offers a comfortable and stylish stay, providing a pleasant environment for couples to enjoy quality time together.
Hotel with Free Wi-Fi
The Grand Plaza Hotel Smouha provides free Wi-Fi. It is a good option for travelers seeking internet connectivity.
Business Hotel
Located in Smouha, this hotel offers essential amenities and services that cater to business travelers. The hotel provides comfortable accommodations and necessary facilities.
Hotel with Parking
Located in Smouha, this hotel provides parking facilities. Its location offers easy access to shopping and other amenities in the Smouha district.
Accessible Hotel
This hotel includes rooms and facilities for disabled guests and has wheelchair access. It features a lift for accessibility to upper floors.
4-Star Hotel
This 4-star hotel is centrally located in Alexandria, offering quick access to Green Plaza. It provides amenities such as a cash machine and lift, ensuring a comfortable stay.
Hotel for Honeymoon
Guest Reviews
The Grand Plaza Hotel Smouha enjoys an excellent location, highly regarded for its proximity to key amenities such as the nearby mosque, Green Plaza Mall and various restaurants and shops. Situated in the Smouha area, it offers convenient access to Alexandria's vibrant spots and services while maintaining a serene, quieter environment ideal for guests seeking tranquility. The location is generally praised for being in the heart of Alexandria, making it easy to explore the city.
However, the hotel's distance from the sea and major attractions such as the corniche and beach is noted by several guests, which may be a downside for those specifically looking to enjoy Alexandria's coastal attractions. Despite this, the central location, good accessibility and the surrounding area's services provide a comfortable and well-connected stay. The hotel's ease of access, even though it might be slightly challenging to locate initially and its strategic positioning near essential services, make it a suitable choice for visitors valuing convenience and a central setting.
The Grand Plaza Hotel Smouha's breakfast offerings have garnered a mix of reviews from guests with a significant emphasis on the positive aspects. Many visitors have described the breakfast as amazing, fresh and delicious, often highlighting its extensive buffet and variety, which they found to be among the best. Professional staff and good service further enhance the morning dining experience with some guests noting the cleanliness of the dining area.
However, there are areas that require attention. Some guests found the breakfast to be repetitive, remaining the same daily and suggested that more variety and improvements are needed to cater to a broader international palate, including European and Asian tastes. Issues like cold bread, lack of fruits and tasteless food were mentioned and while some found the breakfast acceptable, others felt it did not meet the hotel's standards.
Overall, while many guests enjoyed a satisfying breakfast with plenty of options, there are consistent recommendations for enhancing the variety and quality to satisfy global guests better.
For travelers considering dining at The Grand Plaza Hotel Smouha, the dinner experience is a mixed bag. While some guests praise the delicious food and commend the excellent breakfast, lunch and dinner offerings, others find the dinner options lacking in variety and quality. The buffet dinner is described as just average and several guests note that the limited menu predominantly features chicken and steak, which may not appeal to all palates. Moreover, concerns about meal prices being high and the overall meals, especially dinner, not meeting expectations are recurrent. It seems the hotel could benefit from broadening its dinner menu to cater to a wider range of tastes and improving the overall dining experience to match the high standards expected by its patrons.
The rooms at The Grand Plaza Hotel Smouha could be characterized primarily as spacious and clean, although experiences varied. Many guests appreciated the cleanliness, noting that rooms were well-furnished, tidy and quiet, which added to a comfortable stay. Some reviews mentioned that the rooms were very clean, comfortable, luxurious and well-maintained, earning praise for their modern look and feel.
However, not all reviews were positive. Several guests reported issues such as unpleasant smells, poor ventilation and old or broken furniture. Some noted that the bed and pillows were not comfortable, while others faced difficulties with room readiness and amenities like non-functioning TVs and phones. While the size of the rooms generally received positive feedback with comments highlighting ample and spacious areas, there were also remarks about the small size of some rooms.
In terms of service, room service was commended for its speed and efficiency and the hotel staff was described as fantastic. Despite a few negative aspects, a majority of guests seemed to have found their stay at The Grand Plaza Hotel Smouha pleasant, especially appreciating the clean, quiet and comfortable rooms.
Nestled in a convenient location, The Grand Plaza Hotel Smouha provides a mixed experience when it comes to the bedding. Guests frequently comment on the comfortable nature of the beds, which seems to be a highlight for many. However, the bed sizes, particularly the twin beds, are often described as small and not quite ideal for a family or even a single person.
The cleanliness of the bed linen has been a point of concern with some guests noting that bed sheets were not ironed or appeared stained. Despite the comfort of the mattresses, several reviews mentioned the need for cleanliness improvements. Additionally, the presence of wheels on the single beds caused inconvenience, as the beds tended to move.
While some guests were pleased with the comfort of the beds, others found the mattresses either too tough or uncomfortable. Extra beds provided in double rooms were described as particularly uncomfortable. There were also mentions of practicality issues like the air conditioner being positioned directly above the bed and sheet stains that detracted from the overall experience.
In summary, while comfort is a strong suit for The Grand Plaza Hotel Smouha, bed size and cleanliness are areas that could see improvement to enhance guest satisfaction.
The Grand Plaza Hotel Smouha generally receives positive remarks for its cleanliness with numerous guests highlighting the hotel's clean and tidy rooms. The hotel is often described as well-maintained organized and spotless. Many mention that the place and rooms are very clean, contributing to a comfortable stay. Housekeeping staff are frequently praised for their politeness and effort to keep the rooms in good condition with special mentions for being friendly and cooperative.
However, the hotel does receive some criticism, particularly in areas outside of the rooms. Some guests feel that although the rooms are clean, the overall cleanliness of the hotel could be improved, particularly in the corridors and some public areas like the lobby bathroom. A few guests note specific issues such as the presence of worn-out towels, poor room service, occasional cigarette smells in the room and some areas that require more thorough cleaning. Despite these points of critique, the general consensus leans towards a positive experience regarding cleanliness at The Grand Plaza Hotel Smouha.
The guest reviews for 'The Grand Plaza Hotel Smouha' paint a very positive picture of the hotel staff. Visitors frequently highlighted the professionalism and friendliness of the staff, particularly noting the courteous and helpful nature of the reception team. Many guests remarked on the attentive and respectful treatment they received from the staff with special mentions for individuals like Mr. Ziad Farouk, Ms. Mayar and Ms. Nashwa from hotel management, who were acknowledged for their exceptional service and care for guests.
The consensus is that the hotel staff, including the front office and culinary team, display a high level of character, good manners and cooperation. The staff are described as knowledgeable, always smiling and professional, which contributes to the overall positive experience at the hotel. Specific compliments extended to the night receptionist and the duty manager for their polite and respectful service, while others appreciated the welcoming attitude and efficiency of management figures such as Mr. Islam and Hisham.
Despite overwhelmingly positive feedback, a few reviews indicated isolated instances where the behavior of some receptionists did not meet expectations. However, these occurrences were minimal compared to the general satisfaction expressed by most visitors. On the whole, guests spoke highly of the staff's friendliness, cooperative spirit and their ability to create a welcoming environment, making stays at The Grand Plaza Hotel Smouha enjoyable and memorable.
The Grand Plaza Hotel Smouha's wifi receives a generally positive reception from its guests. Many guests praise the hotel for a strong and reliable wifi signal throughout the premises, including the rooms. With comments on good signal strength and high-speed connectivity, the availability of a room router further ensures that internet access is easily attainable and functional. While a few reviews point out occasional issues with internet speed and stability, the majority of guests report a satisfactory experience, indicating that the hotel's wifi meets the needs for both leisure and business travelers. However, there are intermittent mentions of slow speeds and weak connections, suggesting a potential area for improvement. Overall, the wifi service at The Grand Plaza Hotel Smouha is effective and generally well-regarded, making it a dependable option for most visitors.
The Grand Plaza Hotel Smouha offers a variety of parking facilities that include both on-site and garage options. The parking area is described as large with plenty of spaces available, making it easy and convenient for guests to find a spot. It is also noted to be safe and easily accessible. However, there are consistent mentions that the parking is not free and requires an extra fee, often cited as either 75 LE or 100 LE per night. Many guests have pointed out that the parking fees are relatively high or even very expensive. Although the parking facilities themselves are praised for being excellent, the additional charge for their use has been a point of contention among guests with some suggesting that parking should be complimentary for hotel guests. Additionally, the parking system has varied reviews with some guests mentioning it was crowded and others noting that it can cause vehicles to heat up. Despite the quality of the parking facilities, the mandatory extra charge remains a significant concern for many visitors.
The Grand Plaza Hotel Smouha offers a generally family-friendly environment with several features catering to those traveling with children. Guests have praised the availability of cribs for young children and have had positive experiences booking multiple family rooms. Many have found the hotel to be a great choice for budget-conscious families due to its excellent location and reasonable pricing. The staff's cooperation and treatment also received positive feedback, contributing to an overall pleasant family stay.
While there are some concerns regarding safety locks and breakfast quality needing improvement to meet European standards, families overall have reported excellent stays. Suggestions indicate that singles might prefer a different floor to avoid the bustle associated with children. Despite these minor issues, the hotel is highly recommended for families looking for a safe and enjoyable stay.
'The Grand Plaza Hotel Smouha' presents itself as a four-star establishment, though opinions on its adherence to this rating vary among guests. Many find the hotel's facilities and services to align well with a four-star experience, noting the organized setup and amenities. Some guests even describe it as deserving of a higher rating, akin to a five-star hotel. The rooms generally meet the expectations for a four-star standard, offering adequate comfort and quality.
However, there are contrasting views with some guests feeling that the hotel falls short of true four-star standards. Despite this variability in opinions, the overall consensus recognizes 'The Grand Plaza Hotel Smouha' as a competent four-star hotel with a commendable level of service and facilities suitable for its rating.
The Grand Plaza Hotel Smouha stands out as an optimal choice for business travelers. Its advantageous location close to various business areas and well-equipped meeting rooms enhance the convenience for professional engagements. Guests consistently highlight the hotel staff's friendliness, helpfulness and efficiency, particularly noting the excellent and swift reception services. The rooms are designed with business travelers in mind, featuring work desks that provide an effective workspace. While some guests encountered minor issues with business invoicing, the overall suitability for business trips and the accommodating environment make this hotel a recommended option for those traveling on business.
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Location
However, the hotel's distance from the sea and major attractions such as the corniche and beach is noted by several guests, which may be a downside for those specifically looking to enjoy Alexandria's coastal attractions. Despite this, the central location, good accessibility and the surrounding area's services provide a comfortable and well-connected stay. The hotel's ease of access, even though it might be slightly challenging to locate initially and its strategic positioning near essential services, make it a suitable choice for visitors valuing convenience and a central setting.
Breakfast
However, there are areas that require attention. Some guests found the breakfast to be repetitive, remaining the same daily and suggested that more variety and improvements are needed to cater to a broader international palate, including European and Asian tastes. Issues like cold bread, lack of fruits and tasteless food were mentioned and while some found the breakfast acceptable, others felt it did not meet the hotel's standards.
Overall, while many guests enjoyed a satisfying breakfast with plenty of options, there are consistent recommendations for enhancing the variety and quality to satisfy global guests better.
Dinner
Rooms
However, not all reviews were positive. Several guests reported issues such as unpleasant smells, poor ventilation and old or broken furniture. Some noted that the bed and pillows were not comfortable, while others faced difficulties with room readiness and amenities like non-functioning TVs and phones. While the size of the rooms generally received positive feedback with comments highlighting ample and spacious areas, there were also remarks about the small size of some rooms.
In terms of service, room service was commended for its speed and efficiency and the hotel staff was described as fantastic. Despite a few negative aspects, a majority of guests seemed to have found their stay at The Grand Plaza Hotel Smouha pleasant, especially appreciating the clean, quiet and comfortable rooms.
Beds
The cleanliness of the bed linen has been a point of concern with some guests noting that bed sheets were not ironed or appeared stained. Despite the comfort of the mattresses, several reviews mentioned the need for cleanliness improvements. Additionally, the presence of wheels on the single beds caused inconvenience, as the beds tended to move.
While some guests were pleased with the comfort of the beds, others found the mattresses either too tough or uncomfortable. Extra beds provided in double rooms were described as particularly uncomfortable. There were also mentions of practicality issues like the air conditioner being positioned directly above the bed and sheet stains that detracted from the overall experience.
In summary, while comfort is a strong suit for The Grand Plaza Hotel Smouha, bed size and cleanliness are areas that could see improvement to enhance guest satisfaction.
Cleanliness
However, the hotel does receive some criticism, particularly in areas outside of the rooms. Some guests feel that although the rooms are clean, the overall cleanliness of the hotel could be improved, particularly in the corridors and some public areas like the lobby bathroom. A few guests note specific issues such as the presence of worn-out towels, poor room service, occasional cigarette smells in the room and some areas that require more thorough cleaning. Despite these points of critique, the general consensus leans towards a positive experience regarding cleanliness at The Grand Plaza Hotel Smouha.
Staff
The consensus is that the hotel staff, including the front office and culinary team, display a high level of character, good manners and cooperation. The staff are described as knowledgeable, always smiling and professional, which contributes to the overall positive experience at the hotel. Specific compliments extended to the night receptionist and the duty manager for their polite and respectful service, while others appreciated the welcoming attitude and efficiency of management figures such as Mr. Islam and Hisham.
Despite overwhelmingly positive feedback, a few reviews indicated isolated instances where the behavior of some receptionists did not meet expectations. However, these occurrences were minimal compared to the general satisfaction expressed by most visitors. On the whole, guests spoke highly of the staff's friendliness, cooperative spirit and their ability to create a welcoming environment, making stays at The Grand Plaza Hotel Smouha enjoyable and memorable.
Wi-Fi
Parking
Family
While there are some concerns regarding safety locks and breakfast quality needing improvement to meet European standards, families overall have reported excellent stays. Suggestions indicate that singles might prefer a different floor to avoid the bustle associated with children. Despite these minor issues, the hotel is highly recommended for families looking for a safe and enjoyable stay.
4 Star
However, there are contrasting views with some guests feeling that the hotel falls short of true four-star standards. Despite this variability in opinions, the overall consensus recognizes 'The Grand Plaza Hotel Smouha' as a competent four-star hotel with a commendable level of service and facilities suitable for its rating.
Business
No, The Grand Plaza Hotel Smouha doesn't have any pool.
No, a spa isn't available at The Grand Plaza Hotel Smouha.
No, The Grand Plaza Hotel Smouha doesn't allow dogs.
Yes, parking facilities are available at The Grand Plaza Hotel Smouha.
No, The Grand Plaza Hotel Smouha doesn't have a gym.
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