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Summary of reviewsHoliday Inn Express & Suites Franklin - Berry Farms by IHG, stands out for its exceptional location, modern amenities and high level of cleanliness. Situated near the I-65 and I-840, it offers convenient access to the amphitheater, downtown Franklin and is ideal for visitors attending events or traveling through the region. The neighborhood is described as clean, safe and quiet with easy parking options, contributing to an overall peaceful experience for guests.
Guests overwhelmingly praise the hotel’s breakfast for its wide variety and delicious offerings with particular accolades for the cinnamon rolls and sausage links. While some guests suggested improvements such as extending breakfast hours and adding more fruit options, the overall sentiment is one of satisfaction, especially given the friendly and helpful staff who enhance the dining experience.
The rooms at the hotel receive glowing reviews for their cleanliness, modern design and spaciousness. Guests frequently highlight the comfort of the beds and pillows, as well as the well-maintained facilities. The large, well-designed layouts, including spacious bathrooms, make it suitable for families and groups. Although a few reviews mentioned issues with noise and room size, the general feedback is extremely positive with many guests describing the rooms as some of the best they've stayed in.
Cleanliness is a notable strength of this hotel. Both the rooms and public spaces are described as immaculate, further enhanced by the modern appearance of the property. Many guests consider it one of the cleanest hotels they have visited, which significantly adds to the overall pleasant experience.
The staff at Holiday Inn Express & Suites Franklin - Berry Farms is consistently praised for their friendliness, professionalism and eagerness to assist. Guests frequently mention the helpful and accommodating nature of the employees, contributing to a comfortable and enjoyable stay.
Parking is generally described as convenient with options including an underground garage. While some guests noted tight parking spaces and limited availability above ground, the overall feedback remains positive.
For those traveling with families, this hotel provides a welcoming and accommodating environment. The spacious rooms can comfortably accommodate families, offering a safe and secure stay for those with children. Despite minor reservations about breakfast variety for children, families find the overall experience satisfying and pleasant.
The comfort of the beds at this hotel is another highlight with guests repeatedly commending the wonderful beds and pillows that contribute to a restful stay. Despite some minor issues with bed size expectations, the consensus underscores high satisfaction with the quality and comfort of the sleeping arrangements.
Overall, Holiday Inn Express & Suites Franklin - Berry Farms by IHG, excels in providing a modern, clean and comfortable environment with helpful staff and a convenient location, making it a fantastic choice for travelers. Show more
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Categories
Hotel with Parking
Guests at this hotel can utilize free private parking facilities. This provides a secure and convenient option for parking vehicles.
EV charging stations
Accessible Hotel
Holiday Inn Express hotels typically provide accessible rooms and common area features to comply with ADA standards.
Hotel with EV Charging Stations
The hotel provides EV charging stations maintained by Blink, making it a convenient option for guests with electric vehicles. It has level 2 chargers.
3-Star Hotel
This hotel offers modern accommodations and a complimentary breakfast, enhancing its value. It is appreciated for its cleanliness and friendly service.
Hotel with Outdoor Pool
This hotel features a seasonal outdoor swimming pool.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Gym
Room Types
Standard King RoomThe spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. The double room features carpeted floors, a seating area with a flat-screen TV with cable channels, a wardrobe, a safe deposit box, as well as heating. The unit offers 1 bed.
Standard Room with Two Queen BedsThe spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. The double room features carpeted floors, a seating area with a flat-screen TV with cable channels, a wardrobe, a safe deposit box, as well as heating. The unit offers 2 beds.
Standard RoomThe spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a bath. The double room has carpeted floors, a seating area with a flat-screen TV with cable channels, a wardrobe, a safe deposit box, as well as heating.
King Room - Hearing AccessibleProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room provides air conditioning, a tea and coffee maker, a seating area, a wardrobe, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Standard Queen Room with Two Queen Beds and Mobility Accessible TubThe spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a bath. The double room has carpeted floors, a seating area with a flat-screen TV with cable channels, a wardrobe, a safe deposit box, as well as heating. The unit has 2 beds.
King StandardThe spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. The double room has carpeted floors, a seating area with a flat-screen TV with cable channels, a wardrobe, a safe deposit box, as well as heating. The unit has 1 bed.
Standard King Room with Mobility Accessible TubThe spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. The unit offers 1 bed.
King SuiteThe suite offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. The suite features carpeted floors, a seating area with a flat-screen TV with cable channels, a wardrobe, a safe deposit box, as well as a sofa. The unit offers 2 beds.
King Suite - Disability AccessOffering free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. This wheelchair accessible suite features air conditioning, a seating area with a flat-screen TV and a toilet with grab rails. The unit offers 2 beds.
Queen Suite with Two Queen BedsThe suite provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. The suite features carpeted floors, a seating area with a flat-screen TV with cable channels, a wardrobe, a safe deposit box, as well as a sofa. The unit offers 2 beds.
Queen Suite with Two Queen Beds and Sofa BedThe suite features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. The suite has carpeted floors, a seating area with a flat-screen TV with cable channels, a wardrobe, a safe deposit box, as well as a sofa. The unit has 2 beds.
King Suite with Sofa BedThe suite features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. The suite has carpeted floors, a seating area with a flat-screen TV with cable channels, a wardrobe, a safe deposit box, as well as a sofa. The unit has 2 beds.
King Studio with Accessible Roll In Shower - Non-SmokingOffering free toiletries, this studio includes a private bathroom with a walk-in shower, a bath and a hairdryer. The studio offers air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a flat-screen TV with cable channels. The unit has 2 beds.
Guest Reviews
9.1
Excellent
Location
Holiday Inn Express & Suites Franklin - Berry Farms by IHG, boasts an exceptional location that guests find both beautiful and convenient. The area is noted for its cleanliness and modern amenities with easy access to an array of nearby food options and gas stations. Its proximity to the amphitheater, I-65 and I-840 makes it particularly ideal for visitors attending events or traveling through the region.
Guests appreciate the central location, which is perfect for activities such as baseball tournaments and exploring downtown Franklin. The neighborhood is described as very nice, safe and quiet, ensuring a comfortable stay. The hotel's new facilities add to its appeal, providing a clean and comfortable environment for travelers. Easy parking and the surrounding beautiful scenery further enhance the overall experience for guests.
Breakfast
The breakfast at Holiday Inn Express & Suites Franklin - Berry Farms by IHG, received predominantly positive feedback from guests who appreciated the wide variety and delicious options offered. Many guests described the breakfast as great, excellent and wonderful with a particular highlight being the cinnamon rolls and sausage links. The selection was generally praised for being satisfying and complete with a nice choice of different foods available.
However, there were a few criticisms. Some guests felt that more fruit options and a better selection of meat and breads could be offered. The lack of pancakes or waffles was noted and a few reviews mentioned that the breakfast area was rather small with minimal seating. Additionally, the cut-off time for breakfast at 9 a.m. seemed too early for some visitors, especially on Sundays.
Overall, the breakfast experience at this hotel was viewed favorably by most with terms like delicious, hot and satisfying frequently used. The friendly and helpful staff further enhanced the breakfast experience, despite some areas where improvements could be made.
Rooms
Holiday Inn Express & Suites Franklin - Berry Farms by IHG, receives glowing reviews for its rooms. Guests frequently highlight the clean, modern and spacious nature of the accommodations. The rooms are consistently described as very updated and in great shape, marked by a high level of cleanliness. Many reviews emphasized the comfort and modernity of the property, noting that the beds and pillows were exceptionally comfortable and the facilities were well-maintained.
In terms of room specifics, guests appreciated the large and well-designed layouts, including spacious bathrooms and sizable rooms that can comfortably accommodate families. The king-size beds and various room amenities were also well-received, contributing to an overall pleasant stay. Some guests even described the rooms as the best they have ever stayed in, highlighting their satisfaction.
However, a few reviews mentioned that the rooms weren't as large as expected and noted issues with noise due to thin walls. Despite these minor drawbacks, the general consensus reveals that Holiday Inn Express & Suites Franklin - Berry Farms offers spacious, clean and comfortable rooms, making it a reliable choice for travelers seeking a modern and restful stay.
Beds
The beds at 'Holiday Inn Express & Suites Franklin - Berry Farms by IHG' receive high praise from guests for their comfort. Many describe the beds as extremely comfortable with phrases such as "wonderful beds," "very comfortable king size bed," and "comfy bed" appearing frequently in reviews. The bedding is also highlighted for its comfort with guests appreciating both the beds and pillows. Some guests have mentioned the spaciousness of the rooms and the quality of other amenities like the BIG TV and walk-in showers, which complement the overall comfort experience. However, some noted a discrepancy regarding the advertised king size beds, which they felt were more akin to queen size. Despite this, the consensus remains overwhelmingly positive with guests emphasizing the excellent quality of the beds.
Cleanliness
Holiday Inn Express & Suites Franklin - Berry Farms by IHG consistently receives high praise for its cleanliness. The rooms are described as clean and comfortable, providing a very inviting atmosphere. Public spaces, including the facilities, are noted for being immaculate, contributing to an exceptionally clean environment from top to bottom. Guests appreciate the modern and updated appearance of the property, which enhances the overall experience. Additionally, the friendly and helpful staff further elevate the comfort level, making it a great place to stay. This hotel's dedication to maintaining superb cleanliness is highlighted repeatedly with some guests even calling it the cleanest hotel they have ever visited. Whether for a short overnight stay or a longer visit, the hotel’s cleanliness stands out as a major advantage.
Staff
The 'Holiday Inn Express & Suites Franklin - Berry Farms by IHG' consistently receives high praise for its exceptional staff. Guests frequently describe the employees as pleasant, helpful and accommodating, highlighting their willingness to go above and beyond. From the front desk to the kitchen, the staff exudes friendliness and professionalism with multiple visitors noting how personable and well-spoken they are. The positive remarks emphasize that the staff makes a significant effort to ensure a comfortable and enjoyable stay with specific mentions of their courteous and welcoming demeanor. Despite one mention of the cleaning staff being less approachable, the overall sentiment towards the team is overwhelmingly positive, painting a picture of a hotel where great service and friendly interactions are the norm.
Parking
The Holiday Inn Express & Suites Franklin - Berry Farms offers various parking options, including an underground garage, which is appreciated for its convenience and good location. Many guests found the parking situation easy and free. However, the parking capacity outside the hotel is somewhat limited and the spaces can be tight, which might pose a challenge for larger trucks. Some guests noted the necessity of using the underground parking due to the limited availability of above-ground spaces. Despite a few concerns about tightness and availability, the overall feedback on the parking experience at the hotel is reasonably positive.
Family
The Holiday Inn Express & Suites Franklin - Berry Farms by IHG, proves to be a promising choice for family travel. The hotel offers a very family-friendly atmosphere, making it perfect for those traveling with children. Rooms are notably spacious, comfortably accommodating up to five adults, which can easily suit larger families. Safety and comfort are well-addressed, as guests felt secure with their younger children. Additional conveniences such as options for larger luggage carts contribute to a smoother experience for families on the go. Although there may not be a lot of variety specifically tailored for younger children and the breakfast might not meet all expectations, the overall environment and amenities support a pleasant stay for families.
Yes, Holiday Inn Express & Suites Franklin - Berry Farms by IHG has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Holiday Inn Express & Suites Franklin - Berry Farms by IHG.
No, Holiday Inn Express & Suites Franklin - Berry Farms by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Express & Suites Franklin - Berry Farms by IHG.
Yes, Holiday Inn Express & Suites Franklin - Berry Farms by IHG has a gym.