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Summary of reviewsExtended Suites Mexicali Catavina is notably praised for its prime location in the vibrant heart of Mexicali. Guests appreciate the convenient access to shopping centers, restaurants and plazas, as well as the proximity to the airport and key transportation routes. The central and well-connected neighborhood ensures that dining options and entertainment venues are just a short distance away, making it a top choice for both quick stops and extended stays.
The rooms offer comfort, spaciousness and useful kitchen facilities like microwaves and refrigerators, catering well to families and longer stays. Positive feedback highlights the comfortable beds and the quiet ambiance with effective climate control. However, cleanliness and maintenance issues are recurrent problems with some guests reporting dusty floors, stained sheets and broken fixtures. The inconsistency in room cleanliness and infrequent cleaning schedules detract from the overall experience.
Cleanliness throughout the hotel is a mixed aspect. Some guests find the rooms exceptionally clean and comfortable upon arrival, while others mention dirty towels, stained linens and unclean bathrooms. The cleaning frequency being only once every seven days is frequently criticized, indicating a need for more rigorous and consistent cleaning procedures.
The staff at the hotel generally receive commendations for their friendliness and professionalism. Many guests praise the kind and attentive reception staff, which significantly enhances their stay. However, some instances of rudeness, particularly involving the night staff, suggest areas for improvement in customer service.
Internet connectivity at the hotel also varies with some guests enjoying good signal quality, while others experience slow and unreliable connections. This inconsistency can impact the stay for those who rely on stable internet access.
The pool facilities receive overall poor feedback with common complaints about maintenance, cleanliness and the pool's actual size differing from promotional images. Guests frequently encounter a dirty, algae-covered pool, leading to its apparent unusability during many stays.
Parking at the hotel involves challenges due to the limited space often filling up quickly, especially on weekends. Guests sometimes have to seek parking at nearby locations, indicating the need for improved and more ample parking facilities.
Lastly, while some guests find the beds comfortable and roomy, there are significant complaints about poor quality mattresses, dirty bedding and unpleasant odors. The mixed experiences highlight a need for better upkeep and attention to the quality of the bedding provided.
In conclusion, the prime location and friendly staff at Extended Suites Mexicali Catavina are its strongest positive features. However, improvements in cleanliness, maintenance, internet reliability, pool conditions and parking would significantly enhance the overall guest experience. Show more
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Categories
Aparthotel with Swimming Pool
This aparthotel offers comfortable accommodations and a swimming pool. It provides good value. It has excellent reviews.
Outdoor Pool
Aparthotel with Free Wi-Fi
This aparthotel offers high-speed Wi-Fi in each of its suites and common areas, ensuring an efficient and secure connection. It also provides a fitness center.
Aparthotel with Parking
This aparthotel provides free on-site parking for its customers. Parking is available without prior reservation, subject to availability.
Accessible Aparthotel
This aparthotel features handicap rooms specifically designed for limited mobility, which include adapted bathrooms with grab bars and shower seats, as well as roll-in showers. The property has elevators and accessible routes.
Aparthotel for Honeymoon
Cheap Aparthotel
Aparthotel with Gym
Aparthotel with Outdoor Pool
Room Types
Guest Reviews
7.9
Good
Location
Extended Suites Mexicali Catavina's prime location stands out as its most praised feature among guests. Nestled in the vibrant heart of Mexicali, the hotel offers convenient access to numerous shopping centers, restaurants and plazas. The proximity to the airport and key transport routes adds to its appeal for travelers. Guests repeatedly highlight the benefit of being within walking distance of essential amenities, making it an excellent choice for both quick stops and extended stays.
Additionally, the hotel's location provides easy access to the city's attractions with guests mentioning its central positioning and the security of the area. The surrounding neighborhood is described as well-connected and central, ensuring that everything visitors might need—from dining options to entertainment venues—is just a short distance away.
Overall, the feedback on the hotel’s location is overwhelmingly positive, reflected in phrases like "excellent location," "perfect location," and "great location." The combination of its strategic placement and the quality of surrounding facilities makes Extended Suites Mexicali Catavina a convenient and reliable choice for accommodation in Mexicali.
Rooms
Extended Suites Mexicali Catavina offers a mixed experience for its guests. The standout features of the rooms include their comfort and spaciousness. Many guests found the beds to be very comfortable and the addition of kitchen facilities, including a microwave and refrigerator, adds to the convenience of the stay. The space distribution in the bedrooms is good, making the rooms well-suited for families and extended stays.
However, cleanliness appears to be an inconsistent aspect of the experience. While some guests noted that their rooms were clean and met expectations, others reported various cleanliness issues, ranging from dusty floors to stained sheets and unclean bathrooms. The lack of daily room cleaning was frequently highlighted, which might be an inconvenience for longer stays.
The ambiance within the rooms received positive feedback regarding climate control and quietness throughout the night. The hotel provides essential appliances, although some guests mentioned that not all kitchen utensils or plugs were functional.
Several maintenance issues were pointed out, including malfunctioning door locks, broken closets and problematic bathroom fixtures. Some rooms also had unpleasant odors, ranging from cigarette smoke to burnt oil. Additionally, guests expressed concerns over the limited number of towels and the absence of courtesy items such as water and tissue towels.
Overall, while the rooms at Extended Suites Mexicali Catavina offer good value for the price and are equipped for a comfortable stay, attention to cleanliness and maintenance improvements would significantly enhance the guest experience.
Beds
Extended Suites Mexicali Catavina presents a mixed bag of experiences regarding their beds. On the bright side, many guests found the beds to be comfortable, spacious and even described them as very comfortable with excellent quality. Positive mentions include beds being big, soft and accompanied by comfy pillows. Several reviews noted that the location of the hotel complemented these positives.
However, there are significant downsides highlighted by many guests. Complaints about the mattresses being of poor quality, worn out or uncomfortable were frequent. Issues such as dirty bedding, unclean pillows and stained bedspreads were common and some guests reported unpleasant odors in the rooms, including smells of mold, urine and sweat. Others mentioned that the beds did not come with bedspreads or enough blankets, adding to the discomfort.
In summary, while there are several guests who found the beds at Extended Suites Mexicali Catavina to be quite comfortable and convenient, there is a notable number of reviews pointing out issues of cleanliness, maintenance and the overall quality of the bedding.
Cleanliness
The cleanliness of the Extended Suites Mexicali Catavina has received a mixed reception from guests. Some guests appreciated the very clean and comfortable rooms, highlighting the good level of comfort and cleanliness they experienced during their stay. Several commenters noted the clean linens and the overall clean and friendly environment, citing that the rooms were exceptionally clean upon their arrival.
However, many guests expressed dissatisfaction, pointing out significant cleanliness issues throughout their stay. Reports of dirty towels, stained sheets and unpleasant smells in several rooms were common. Some guests noted that the cleaning frequency, which occurs only once every seven days, was insufficient to maintain satisfactory hygiene standards.
Additional complaints included dirty floors, walls and bathrooms with specific mentions of mold and mildew in various areas. The bathrooms, in particular, seemed to be a recurring problem area with some describing urine odors, stained toilets and clogged sinks. There were also mentions of dusty surfaces, uncleaned refrigerator and kitchen areas and dirty walls.
In summary, while some aspects of the hotel's cleanliness met or exceeded expectations for certain guests, there was a clear concern from others about the maintenance and sanitation of the facilities, implying a need for more consistent and thorough cleaning practices.
Staff
Extended Suites Mexicali Catavina has received a range of feedback about its staff with a notable amount of positive comments highlighting the friendliness and professionalism of its team. Many guests appreciate the kindness, attentiveness and considerate nature of the reception staff, often mentioning individuals who significantly enhanced their experience. The friendly receptionists and overall customer service are frequently praised with several guests noting the excellent and prompt service they received during their stay.
However, there are also several criticisms that paint a different picture, particularly concerning the night staff who have been described as rude and unhelpful. Some guests reported unpleasant experiences with specific staff members, citing issues such as unpleasant attitudes, poor customer service and inattentiveness. There are mentions of management and other staff not being helpful or accommodating, which detracted from the experience for some.
In summary, while the staff at Extended Suites Mexicali Catavina generally receive commendation for their friendly and professional demeanor, there are significant areas for improvement, especially regarding the night shift and responses to guest needs.
Wi-Fi
Extended Suites Mexicali Catavina offers a range of experiences when it comes to its internet connectivity. Many guests have praised the hotel for its good internet signal and availability throughout the premises. Despite these positive remarks, several reviews indicate the need for improvement in the wifi service. Some guests have found the internet slow, unreliable and frequently failing. Issues related to poor reception have also been highlighted. While there is excellent wifi for some, it appears that experiences with the internet can vary significantly during different stays.
Pool
The pool at Extended Suites Mexicali Catavina has consistently disappointed guests. Many have found the pool to be dirty with descriptions of it being cold, covered in green algae and even littered with floating beer cans. Maintenance appears to be a recurring issue, as several reviews mention that the pool is often under maintenance, not functioning or not properly cleaned. Extreme chlorine levels have also been a concern for some visitors. Furthermore, the pool is much smaller than the photos suggest and lacks proper upkeep, making it unusable for many. While a few reviews do note that the pool is clean, these instances are the exception rather than the norm. Overall, guests have been unable to enjoy the pool facilities with some even doubting its existence due to the lack of proper maintenance and misleading promotional images.
Parking
When planning a stay at Extended Suites Mexicali Catavina, be prepared for a challenging parking experience. The hotel parking lot is notably small, often filling up quickly and struggling to accommodate all guests, especially on weekends. With limited and often tight parking spaces, finding a spot can turn into a hassle. Guests have noted that sometimes they needed to park at nearby locations or restaurants due to the insufficient parking on site. While there is some praise for the security of the parking area, the overall consensus points to a need for more ample and convenient parking options.
Outdoor Pool
The outdoor pool at Extended Suites Mexicali Catavina receives a mix of feedback from guests. Many visitors have praised the pool for being clean and have enjoyed the added relaxation area. However, a significant number of reviews indicate that the pool was often under maintenance or, at times, too dirty to use. Despite its potential, the pool's accessibility and cleanliness have been inconsistent, affecting the overall experience for some guests.
Yes, Extended Suites Mexicali Catavina has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Extended Suites Mexicali Catavina.
No, Extended Suites Mexicali Catavina doesn't allow dogs.
Yes, parking facilities are available at Extended Suites Mexicali Catavina.