Best Western Ville-Marie Hotel & Suites
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Summary of reviewsThe Best Western Ville-Marie Hotel & Suites enjoys a superb location in downtown Montreal, making it an ideal choice for tourists and business travelers alike. Its proximity to McGill University, Bell Centre, Mount Royal and vibrant shops and restaurants is widely appreciated by guests. Convenient access to metro and train stations enhances the ease of exploring the city.
Despite the convenience of a lobby café offering coffee, muffins and pastries, breakfast experiences were mixed with many guests noting the absence of an included breakfast and high prices at the hotel restaurant. Dinner service saw similar variability, receiving praise for staff attentiveness and the quality of the on-site café, but some guests encountered limited availability and mixed food quality.
The hotel rooms are generally praised for their spaciousness and cleanliness, featuring comfortable beds and adequate amenities such as coffee machines and refrigerators. However, the decor is often described as outdated with maintenance and noise issues noted in some reviews. While the housekeeping service maintains a clean environment, inconsistencies have been reported.
The standout feature of the Best Western Ville-Marie Hotel & Suites is its exceptional staff. Reviews frequently highlight the friendly, professional and accommodating nature of the employees, contributing significantly to a pleasant stay. From the front desk to housekeeping, the staff's commendable service is a recurring theme.
WiFi service at the hotel receives mixed feedback with many guests reporting strong and reliable connections, while others experienced slow and problematic service. The gym is described as small and basic, but clean, providing an adequate workout space for guests.
Parking presents notable challenges with no on-site options, costly valet service and limited availability, leading to guest frustrations. Nonetheless, the comfort of the beds garners positive remarks, despite mixed opinions on mattress softness and occasional bedding issues.
Although the hotel does not consistently meet the standards expected of a four-star property, particularly in areas like service and amenities, its exceptional location and commendable staff contribute to a generally positive stay experience.
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Despite the convenience of a lobby café offering coffee, muffins and pastries, breakfast experiences were mixed with many guests noting the absence of an included breakfast and high prices at the hotel restaurant. Dinner service saw similar variability, receiving praise for staff attentiveness and the quality of the on-site café, but some guests encountered limited availability and mixed food quality.
The hotel rooms are generally praised for their spaciousness and cleanliness, featuring comfortable beds and adequate amenities such as coffee machines and refrigerators. However, the decor is often described as outdated with maintenance and noise issues noted in some reviews. While the housekeeping service maintains a clean environment, inconsistencies have been reported.
The standout feature of the Best Western Ville-Marie Hotel & Suites is its exceptional staff. Reviews frequently highlight the friendly, professional and accommodating nature of the employees, contributing significantly to a pleasant stay. From the front desk to housekeeping, the staff's commendable service is a recurring theme.
WiFi service at the hotel receives mixed feedback with many guests reporting strong and reliable connections, while others experienced slow and problematic service. The gym is described as small and basic, but clean, providing an adequate workout space for guests.
Parking presents notable challenges with no on-site options, costly valet service and limited availability, leading to guest frustrations. Nonetheless, the comfort of the beds garners positive remarks, despite mixed opinions on mattress softness and occasional bedding issues.
Although the hotel does not consistently meet the standards expected of a four-star property, particularly in areas like service and amenities, its exceptional location and commendable staff contribute to a generally positive stay experience.
Hotel with Free Wi-Fi
Guests at the Best Western Ville-Marie Hotel & Suites can enjoy complimentary Wi-Fi, ensuring seamless connectivity during their stay. The hotel's suites and amenities provide a comfortable experience for extended stays.
Hotel with Rooms With Jacuzzi / Hot-tub
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
Hotel with Gym
4-Star Hotel
About Best Western Ville-Marie Hotel & Suites
License: 624971
Guest Reviews
Location
Breakfast
However, several guests were disappointed to find that breakfast was not included in the room price, a fact they often only discovered upon arrival. The cost for breakfast at the hotel restaurant was noted as high with some guests describing it as over-priced and not matching their expectations in terms of quality. Others mentioned the limited options and lack of a dedicated breakfast area within the hotel, suggesting that nearby cafes or bistros provided much better alternatives.
There were reports of breakfast being affected by COVID-19 precautions and some visitors expressed regret over the lack of an included or complimentary breakfast, which is generally expected given the hotel's pricing. Although some found the breakfast to be good value and tasty, the overall sentiment leaned towards a desire for better breakfast inclusion and quality.
Dinner
Rooms
However, the decor and furnishings are often noted as outdated and in need of renovation with some rooms having old-fashioned or gloomy appearances. There are mentions of minor maintenance issues, such as stained carpets, a musty smell or old furniture. Small windows and an odd room layout can also contribute to a darker atmosphere in certain rooms.
Several reviews highlight the adequate amenities including coffee machines, refrigerators and safes, which add to the overall comfort. Nevertheless, some guests felt the room size did not match their expectations or the price paid with small rooms being a recurring comment.
Noise is another aspect highlighted in a few reviews with rooms near elevators or ice machines being particularly affected. Additionally, not all rooms have blackout curtains and a few guests experienced central heating issues.
In summary, while the hotel rooms at Best Western Ville-Marie Hotel & Suites are praised for their spaciousness, comfort and cleanliness, updates to decor and improvements in room layout and noise insulation could enhance the overall guest experience.
Beds
However, feedback was mixed regarding the softness of the mattresses. While a significant number found the beds to be too soft, others enjoyed the softness. Some found the mattresses to be sagging, lumpy or even described them as hollow and uncomfortable. There were also mentions of bedding issues, including sheets with holes and thin blankets and a few instances of the bed having stains or being poorly maintained.
Despite occasional negative comments regarding the condition of the mattresses and bedding, the overall sentiment leaned towards positive with numerous guests delighted by the spacious and comfortable accommodations.
Cleanliness
However, some reviews presented significant cleanliness issues. Reports of dirty bedding, mold, stains and poor housekeeping were common in negative reviews. Problems included hair in bathrooms, unclean towels, poorly maintained rooms with old carpets and a general lack of thorough cleaning. A few guests pointed out specific instances of dirtiness, such as hair stuck to walls and dirty sheets, which detracted from their stay.
Overall, while many guests appreciated the clean and comfortable environment, inconsistencies in housekeeping standards led to varied experiences.
Staff
Housekeeping staff are noted for being very nice and welcoming, while the overall service is described as superb and excellent. The staff's ability to respond efficiently to requests and provide a warm, personalized welcome impresses guests, contributing to a comfortable and pleasant stay. Multilingual capabilities, particularly in French and English, further enhance the guest experience.
The friendliness and professionalism of the staff extend to all areas of the hotel, including reception, which is credited with quick and professional check-in and check-out procedures. The team’s consistent availability and readiness to help make guests feel at home, ensuring that every interaction is positive.
From giving directions to tourist attractions and organizing transportation, to simply maintaining a kind, smiling demeanor, the staff at Best Western Ville-Marie Hotel & Suites leave a lasting impression on visitors, making their stay both enjoyable and memorable.
Wi-Fi
However, not all experiences were positive. Several guests reported issues with the WiFi being extremely slow or not working at all. Some pointed out difficulties browsing the internet and noted that the WiFi quality was poor in various areas of the hotel. There were also instances where guests found it challenging to communicate with the reception regarding WiFi issues. Despite these setbacks, the hotel generally offers a decent WiFi service, valued by numerous visitors for its reliability.
Gym
Parking
4 Star
No, Best Western Ville-Marie Hotel & Suites doesn't have any pool.
No, a spa isn't available at Best Western Ville-Marie Hotel & Suites.
No, Best Western Ville-Marie Hotel & Suites doesn't allow dogs.
Yes, parking facilities are available at Best Western Ville-Marie Hotel & Suites.
Yes, Best Western Ville-Marie Hotel & Suites has a gym.
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