The Crossroads Hotel, Westlands
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe Crossroads Hotel in Westlands, Nairobi, is a well-regarded choice among travelers due to its prime location and overall value. Nestled in the heart of a lively district, it offers easy access to popular shopping centers, dining spots, and cultural landmarks, making it ideal for guests eager to explore the vibrant city life. The welcoming and efficient staff enhance the guest experience, consistently recognized for their warmth and professionalism. Security is prioritized, with round-the-clock guards ensuring a safe environment.
The hotel's accommodations are often praised for their cleanliness, spaciousness, and modern amenities, providing a comfortable stay. Guests enjoy large rooms with airy windows and exceptionally comfortable beds, contributing to a restful night's sleep. Although some guests point to minor upkeep issues, the hotel maintains a strong reputation for its cleanliness standards.
Breakfast receives mixed reviews; while many appreciate the delicious offerings and friendly service, others suggest improvements in variety and preparation. The WiFi experience varies—stronger in common areas but inconsistent in certain rooms—which could affect business travelers needing reliable connectivity.
Overall, The Crossroads Hotel successfully blends comfort, convenience, and excellent service, making it a recommended choice for visitors to Nairobi seeking both value and accessibility.
Categories
The hotel's accommodations are often praised for their cleanliness, spaciousness, and modern amenities, providing a comfortable stay. Guests enjoy large rooms with airy windows and exceptionally comfortable beds, contributing to a restful night's sleep. Although some guests point to minor upkeep issues, the hotel maintains a strong reputation for its cleanliness standards.
Breakfast receives mixed reviews; while many appreciate the delicious offerings and friendly service, others suggest improvements in variety and preparation. The WiFi experience varies—stronger in common areas but inconsistent in certain rooms—which could affect business travelers needing reliable connectivity.
Overall, The Crossroads Hotel successfully blends comfort, convenience, and excellent service, making it a recommended choice for visitors to Nairobi seeking both value and accessibility.
Dog Friendly Hotel
The Crossroads Hotel, Westlands, is a pet-friendly hotel. It is well-located and offers essential amenities for a pleasant stay with pets.
3-Star Hotel
This hotel offers very good value for money and a convenient location in Westlands. It provides essential amenities such as free Wi-Fi and a 24-hour front desk.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
Guest Reviews
The Crossroads Hotel in Westlands, Nairobi, enjoys a prime spot that resonates with travelers seeking both convenience and vibrant city life. Guests consistently praise its central location, placing it in the heart of Westlands, where shopping centers and culinary hotspots are just a stone's throw away. It's within easy walking distance of popular venues such as Sarit Centre and Westgate Mall, as well as the Nairobi Street Kitchen, a favorite dining location. Visitors appreciate the proximity to cultural landmarks like the national museum, as well as an array of high-end hotels, restaurants, and bars, making it an ideal choice for those keen on exploring Nairobi's nightlife.
While the hotel is admired for its excellent value for money, it remains functional and comfortable, well-suited for an overnight stay or longer visits. Guests frequently highlight the welcoming and helpful nature of the staff, contributing to an overall pleasant experience. The property is also regarded as safe, providing a secure environment amidst Nairobi's bustling landscape. Although the hotel's exterior may not immediately suggest hospitality, visitors find the interior accommodations to be impressive and clean. Whether visiting Nairobi for business or leisure, The Crossroads Hotel stands out as a well-located choice in the Westlands area, offering both accessibility and comfort for discerning guests.
At The Crossroads Hotel in Westlands, the breakfast experience receives mixed feelings from guests. On the positive side, many enjoy the delicious, lovingly prepared meals, describing the breakfast as a highlight of their stay. The buffet breakfast stands out for some, offering a great start to the day with its tasty selection. Clean accommodations often accompany the breakfast experience, with friendly staff making diners feel welcome.
However, there are areas that could use improvement. Several guests felt the breakfast lacked variety, citing a reduced range of options compared to previous visits. Some found the selection catered mostly to European tastes, leaving a desire for more elaborate and diverse offerings. Basic preparation and minor service issues, such as uncleared tables, detracted from the overall experience for some. Additionally, concerns about raw eggs, instant coffee, and lengthy wait times suggest room for enhancement to meet guests' expectations consistently. Overall, while some leave satisfied, others suggest that a more varied and comprehensive breakfast could elevate the hotel experience further.
The Crossroads Hotel in Westlands offers an inviting and comfortable lodging experience, with many guests praising the spaciousness and cleanliness of the rooms. The hotel rooms are described as being large, with wide windows allowing natural light to flood in, providing beautiful views of the city. The beds seem to be a highlight, noted for their remarkable comfort, ensuring a restful night's sleep. Guests appreciate the modern amenities available, including air conditioning and access to streaming channels. The showers are frequently mentioned for their spaciousness and excellent water pressure.
The hotel's central location in Westlands, close to attractions like the Nairobi Street Kitchen and the national museum, adds to its appeal. The staff is repeatedly commended for their friendliness and attentiveness, always eager to enhance the guest experience. Despite occasional minor issues, guests appreciate the quick and efficient resolutions provided by the attentive staff.
Overall, The Crossroads Hotel in Westlands stands out as a commendable choice for travelers seeking comfort and convenience, combined with excellent service and well-maintained facilities. It offers great value for money, making it a reliable option for visitors to Nairobi.
Travelers seeking restful nights will find The Crossroads Hotel in Westlands a haven of comfort. Guests consistently praise the beds for their exceptional comfort, highlighting how these beds stand out for a fantastic night's sleep. The sheets complement the restful experience by being extremely soft and cozy, enhancing the sense of luxury and relaxation.
The rooms themselves are noted for their spaciousness and cleanliness, providing a pleasing environment for rest and relaxation. Some rooms offer views overlooking the city, adding to the experience of staying at the hotel. Comfortable and clean, these rooms alongside the excellent bedding ensure a pleasant stay, whether unwinding after a day of exploration or simply enjoying some downtime. Overall, The Crossroads Hotel offers a delightful accommodation experience that prioritizes comfort and convenience for its guests.
The Crossroads Hotel in Westlands consistently garners praise for its impressive cleanliness standards. Guests frequently comment on the hotel's spotless rooms and well-maintained facilities. Many find the rooms to not only be clean but also spacious, often highlighting the large bathrooms and comfortable beds. The large, airy rooms are an added bonus, providing both comfort and ease.
The hotel also benefits from friendly and helpful staff who contribute to a positive guest experience. Visitors appreciate the calm ambiance the hotel offers, with its cleanliness adding to the overall comfort. The hotel's strategic location is another point often appreciated by guests, offering both convenience and accessibility.
However, it's not without a few shortcomings, as some guests pointed out areas like aging bed linen and certain aspects requiring renovation. Despite these occasional issues, the general sentiment remains positive toward the cleanliness and overall value of the hotel. With some enhancements, especially related to upkeep, The Crossroads Hotel could elevate its guest satisfaction even further.
At The Crossroads Hotel in Westlands, guests have a consistently positive experience thanks to the outstanding staff. From the moment of arrival, patrons are warmly welcomed and accommodated with remarkable courtesy. The staff's availability and readiness to assist in any situation contribute to creating a pleasant environment that makes guests feel at home. Whether dealing with simple inquiries or going above and beyond for special requests, the team is notably friendly, attentive, and skilled in customer service.
A standout element is the impeccable service quality paired with a friendly demeanor, as the staff ensure that every stay is comfortable and enjoyable. Martin, the building's doorman, is often celebrated for his infectious smile, adding to the inviting atmosphere of the hotel. Guests frequently commend the professionalism and efficiency of the team, highlighting their expertise in handling various needs proficiently.
Security is a priority, with guards present round the clock, which adds another layer of reassurance for those staying at the establishment. The seamless communication between guests and staff further enhances the experience. The hotel's cleanliness, spacious rooms, and excellent facilities complement the efforts of the team, resulting in a comprehensive guest experience that is frequently recommended by those who have stayed at the hotel.
Overall, The Crossroads Hotel staff leave a lasting impression with their kindness, helpfulness, and attentive service, making it an excellent choice for travelers seeking warmth and professionalism in the vibrant Westlands area.
The Crossroads Hotel in Westlands offers a mixed experience when it comes to WiFi connectivity, posing challenges for some guests. Generally, the WiFi works well in common areas like reception and the bar/restaurant, but its performance can be inconsistent in the rooms. Guests have reported varying experiences, with some enjoying good connectivity, particularly if their rooms are situated in favorable locations within the hotel. However, others have encountered difficulties, including spotty connections and slow speeds, with notable issues arising on floors like the seventh, where reliable internet access was elusive. Despite occasional outages, guests appreciated the quick response from staff when issues were reported. The hotel offers a welcoming working space that suits business travelers, but the inconsistent WiFi has sometimes hindered productivity. Overall, while the hotel does deliver satisfactory WiFi in certain areas, potential guests should be aware of connectivity variances throughout the property.
Location Show Map
Location
While the hotel is admired for its excellent value for money, it remains functional and comfortable, well-suited for an overnight stay or longer visits. Guests frequently highlight the welcoming and helpful nature of the staff, contributing to an overall pleasant experience. The property is also regarded as safe, providing a secure environment amidst Nairobi's bustling landscape. Although the hotel's exterior may not immediately suggest hospitality, visitors find the interior accommodations to be impressive and clean. Whether visiting Nairobi for business or leisure, The Crossroads Hotel stands out as a well-located choice in the Westlands area, offering both accessibility and comfort for discerning guests.
Breakfast
However, there are areas that could use improvement. Several guests felt the breakfast lacked variety, citing a reduced range of options compared to previous visits. Some found the selection catered mostly to European tastes, leaving a desire for more elaborate and diverse offerings. Basic preparation and minor service issues, such as uncleared tables, detracted from the overall experience for some. Additionally, concerns about raw eggs, instant coffee, and lengthy wait times suggest room for enhancement to meet guests' expectations consistently. Overall, while some leave satisfied, others suggest that a more varied and comprehensive breakfast could elevate the hotel experience further.
Rooms
The hotel's central location in Westlands, close to attractions like the Nairobi Street Kitchen and the national museum, adds to its appeal. The staff is repeatedly commended for their friendliness and attentiveness, always eager to enhance the guest experience. Despite occasional minor issues, guests appreciate the quick and efficient resolutions provided by the attentive staff.
Overall, The Crossroads Hotel in Westlands stands out as a commendable choice for travelers seeking comfort and convenience, combined with excellent service and well-maintained facilities. It offers great value for money, making it a reliable option for visitors to Nairobi.
Beds
The rooms themselves are noted for their spaciousness and cleanliness, providing a pleasing environment for rest and relaxation. Some rooms offer views overlooking the city, adding to the experience of staying at the hotel. Comfortable and clean, these rooms alongside the excellent bedding ensure a pleasant stay, whether unwinding after a day of exploration or simply enjoying some downtime. Overall, The Crossroads Hotel offers a delightful accommodation experience that prioritizes comfort and convenience for its guests.
Cleanliness
The hotel also benefits from friendly and helpful staff who contribute to a positive guest experience. Visitors appreciate the calm ambiance the hotel offers, with its cleanliness adding to the overall comfort. The hotel's strategic location is another point often appreciated by guests, offering both convenience and accessibility.
However, it's not without a few shortcomings, as some guests pointed out areas like aging bed linen and certain aspects requiring renovation. Despite these occasional issues, the general sentiment remains positive toward the cleanliness and overall value of the hotel. With some enhancements, especially related to upkeep, The Crossroads Hotel could elevate its guest satisfaction even further.
Staff
A standout element is the impeccable service quality paired with a friendly demeanor, as the staff ensure that every stay is comfortable and enjoyable. Martin, the building's doorman, is often celebrated for his infectious smile, adding to the inviting atmosphere of the hotel. Guests frequently commend the professionalism and efficiency of the team, highlighting their expertise in handling various needs proficiently.
Security is a priority, with guards present round the clock, which adds another layer of reassurance for those staying at the establishment. The seamless communication between guests and staff further enhances the experience. The hotel's cleanliness, spacious rooms, and excellent facilities complement the efforts of the team, resulting in a comprehensive guest experience that is frequently recommended by those who have stayed at the hotel.
Overall, The Crossroads Hotel staff leave a lasting impression with their kindness, helpfulness, and attentive service, making it an excellent choice for travelers seeking warmth and professionalism in the vibrant Westlands area.
Wi-Fi
No, The Crossroads Hotel, Westlands doesn't have any pool.
Yes, a spa is available at The Crossroads Hotel, Westlands.
Yes, The Crossroads Hotel, Westlands welcomes dogs.
Yes, parking facilities are available at The Crossroads Hotel, Westlands.
No, The Crossroads Hotel, Westlands doesn't have a gym.
Location Show Map
More Options
