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Best Western Hotel St. Jerome

Saint-Jerome , 420 Mgr Dubois (Show on Map)

8.2

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsBest Western Hotel St. Jerome is highly praised for its prime location near Highway 15 and close to Montreal, providing convenient access to major routes, nearby airports and a variety of outdoor and shopping activities. The hotel's proximity to the Petit Train du Nord bike trail, numerous restaurants and a gas station, along with ample parking, enhances its overall appeal.

Guests consistently commend the hotel's breakfast, describing it as delicious, diverse and of exceptional quality with complimentary options ranging from takeout items to a full, hot à la carte menu. The dinner experience also receives high marks for its generous portions and excellent taste, though the restaurant's popularity sometimes leads to slower service.

The rooms are a highlight, known for being impeccably clean, spacious and comfortable with very comfortable beds and a quiet environment. The cleanliness of both the rooms and the entire establishment is often noted, contributing to a pleasant stay.

The staff at Best Western Hotel St. Jerome receive frequent praise for their exceptional service and professionalism. Guests appreciate the warm, welcoming attitude during check-in and the staff's willingness to go above and beyond to assist. The professionalism and attentiveness of the team significantly enhance the overall guest experience.

The hotel’s outdoor pool garners mixed reactions with many appreciating the family-friendly appeal and maintenance, though some find the water too cold and have experienced operational issues. Despite these minor setbacks, the general sentiment remains positive, particularly regarding its appeal to children.

In summary, Best Western Hotel St. Jerome excels in providing a convenient, comfortable and hospitable environment for a diverse range of guests with high marks for cleanliness, quality dining and exceptional staff service.
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Hotel with EV Charging Stations

Hotel near Golf Courses

Hotel near Ski Resorts

Hotel Taking Steps Towards Sustainability

Family Friendly Hotel

Hotel with Swimming Pool

Heated Pool Outdoor Pool

Business Hotel

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Outdoor Pool

Hotel with Heated Pool

Room Types

Double Room with Two Double Beds The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath or a shower and a hairdryer. The double room offers a flat-screen TV, a wardrobe, parquet floors and heating. The unit offers 2 beds.

Queen Room The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath or a shower and a hairdryer. The double room offers a wardrobe, a sofa, parquet floors, heating, as well as a flat-screen TV. The unit offers 1 bed.

King Room The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath or a shower and a hairdryer. The unit offers 1 bed.

Double Room with Two Double Beds - Accessible Featuring free toiletries, this quadruple room includes a private bathroom with a walk-in shower, a bath or a shower and a hairdryer. The quadruple room features air conditioning, a tea and coffee maker, a wardrobe, parquet floors, as well as a flat-screen TV. The unit has 2 beds.

About Best Western Hotel St. Jerome

License: 560394

Guest Reviews

8.2

Very Good

Location

Nestled strategically near Highway 15 and close to Montreal, Best Western Hotel St. Jerome offers a prime location for a variety of activities and needs. Guests consistently praise the convenient access to major routes, making travel effortless whether arriving by car or from nearby Mirabel Airport. The hotel's positioning is ideal for outdoor enthusiasts heading to the Petit Train du Nord bike trail, as well as shoppers and those seeking dining experiences, given the abundance of nearby restaurants.

The hotel's immediate surroundings include a gas station and ample parking, adding to the convenience factor. Visitors also appreciate the cleanliness and aesthetics of the property, enhancing their overall stay. The in-house restaurant receives high marks for its quality, making dining onsite a pleasure.

Friendly staff and a welcoming atmosphere contribute significantly to guest satisfaction and the bar adds a nice touch for relaxation. Whether one's stay is centered around specific activities or exploring the local area, the hotel’s location caters effectively to a diverse range of needs and preferences.

Breakfast

The breakfast at Best Western Hotel St. Jerome consistently receives high praise from guests. Many describe it as above expectations, delicious and a standout experience among hotel breakfasts. The complimentary breakfast includes a diverse and abundant selection with options ranging from takeout breakfast items like quiche and gourmet muffins to a full, hot à la carte menu. Guests appreciate that it is included in the price of their stay, though there were occasional mentions of unexpected charges. Reviewers frequently highlight the exceptional quality and the helpfulness of the staff, who are described as attentive and courteous. Additionally, the breakfast starts early at 7 a.m., catering well to both early risers and those who prefer a leisurely morning meal.

Dinner

The restaurant at Best Western Hotel St. Jerome receives high praise for its generous and delicious food, making it a great option for both lunch and dinner. Guests appreciate the clear menu and excellent taste, as well as the good service. The restaurant is often described as very good with standout meals in the evening. Additionally, Gare 422, an attached dining option, provides a solid alternative for dinner. However, some guests noted that the restaurant can be very busy, leading to slower service on occasion.

Rooms

Best Western Hotel St. Jerome boasts impeccably clean rooms, ensuring a comfortable stay for all guests. The spacious and beautiful rooms are a highlight, often described as large, clean and well-maintained. Comfort is paramount with many guests praising the perfect comfort of the rooms and the very comfortable beds, although a few noted that the double beds were small or not as comfortable.

Guests can relish in a quiet and serene environment, complementing the comfortable accommodations. The hotel also garners positive remarks for its dining with a great breakfast and a good restaurant for lunch or dinner options.

Overall, the rooms at Best Western Hotel St. Jerome provide a clean, comfortable and pleasant stay, accommodating needs with space to store belongings like bikes and ensuring most amenities are in good working order.

Beds

The beds at Best Western Hotel St. Jerome generally receive positive feedback for their comfort. Many guests find the beds to be very comfortable, contributing to a good night's sleep. Phrases such as super comfortable bed and the comfort of the beds highlight this sentiment. However, some guests pointed out that the beds might be too soft or lumpy for their liking, describing them as uncomfortable and extremely soft. Additionally, there are comments about the bed sizes being inadequate for larger groups or couples with mentions of small and uncomfortable beds and double bed instead of queen. Despite these mixed reviews, the overall impression leans towards comfort, indicating that most guests find the beds satisfactory for their needs.

Cleanliness

The Best Western Hotel St. Jerome stands out for its exceptional cleanliness, consistently praised by guests. The hotel is described as beautiful and immaculate with spotless rooms and linens contributing to a pleasant stay. Visitors appreciate the clean, comfortable rooms, many expressing specific admiration for rooms without carpets. Beyond just the rooms, the cleanliness extends to the entire establishment, including the aisles. This meticulous upkeep, paired with courteous and friendly staff, makes for a tranquil and hospitable environment. Amenities are well-regarded and the hotel's commitment to maintaining a high standard of hygiene remains evident, contributing to a sense of ease for guests, especially amidst ongoing health concerns. Overall, the cleanliness and service at the Best Western Hotel St. Jerome leave a lasting positive impression on its visitors.

Staff

Visitors to the Best Western Hotel St. Jerome frequently commend the hotel's staff for their exceptional service and professionalism. Guests describe the check-in process as very pleasant and appreciate the warm, welcoming attitude of the team. The staff's friendliness and willingness to assist stand out with several mentioning that the experience was marked by courtesy and kindness.

The hotel's employees are noted for going above and beyond, providing impeccable service. The front desk staff are frequently highlighted for their friendliness and helpfulness with specific mention of a clerk who thoroughly explained everything needed about the hotel. Charlotte, in particular, receives praise for an exceptional welcome.

The staff's attentiveness extends to caring gestures, such as lending wheelchairs and shower stools to guests in need. Their professionalism and knowledge significantly enhance the overall guest experience with multiple reviews indicating 100% satisfaction with both the staff and service.

While nearly all staff interactions are positive, one reviewer did encounter a bit of rudeness from a restaurant employee. However, this was an exception in an otherwise warm and attentive service experience at the Best Western Hotel St. Jerome.

Pool

The pool at the Best Western Hotel St. Jerome draws mixed reactions. Many guests appreciate the outdoor pool, noting that it's particularly enjoyed by children. It's described as easy to access and well-maintained with ample seating available. However, some visitors find the water temperature too cold and a few mention operational issues such as a defective heater. Additionally, there are instances where the pool was closed, which disappointed some guests. Despite these setbacks, the overall sentiment leans towards the positive aspects, particularly its appeal to families and the general maintenance.

Yes, Best Western Hotel St. Jerome has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.

No, a spa isn't available at Best Western Hotel St. Jerome.

No, Best Western Hotel St. Jerome doesn't allow dogs.

No, parking facilities aren't available at Best Western Hotel St. Jerome.

Yes, Best Western Hotel St. Jerome has a gym.

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