Escala Urban Hotel
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Summary of reviewsHotel Escala in Chiclayo receives substantial praise from guests for various aspects of their stay, creating an overall positive impression. The prime location is frequently highlighted, offering easy access to central attractions like the Main Square and Plaza de Armas. Nestled on a charming pedestrian street, the hotel is described as providing a peaceful setting despite its central location, which adds to the convenience of exploring Chiclayo. Clean, modern rooms and an accommodating staff further bolster guests' favorable experiences.
The breakfast at Hotel Escala is well received for its taste and variety, often described as delicious and nutritious with a well-liked buffet including items like juice, coffee, eggs and fresh preparations. Although there are occasional mentions of limited options and inconsistencies, the overall feedback remains positive.
Rooms at the hotel strike a balance with guests appreciating their cleanliness, spaciousness and essential amenities such as comfortable beds and modern decor. Some reports indicate issues with ventilation, room size and noise levels, yet cleanliness and comfort prevail as notable strengths.
Cleanliness receives glowing feedback with many guests noting the immaculate condition of rooms and bathrooms, attributed to the diligent work of the cleaning staff.
The staff at Hotel Escala is frequently praised for their friendliness, attentiveness and professionalism. Their exceptional service is particularly noted at reception and during breakfast with several staff members receiving special mentions for their outstanding service.
WiFi services at the hotel are generally rated positively with satisfactory speed and signal strength, despite some occasional issues with connectivity.
The beds are a standout feature, described as spacious, exceptionally comfortable and conducive to restful sleep. The variety of bed sizes and cleanliness contributed to the overall comfort of guests, making them a highly appreciated aspect of their stay.
In summary, Hotel Escala stands out for its convenient location, friendly staff, comfortable and clean rooms and highly praised breakfast, contributing to a broadly positive guest experience despite minor areas needing improvement.
The breakfast at Hotel Escala is well received for its taste and variety, often described as delicious and nutritious with a well-liked buffet including items like juice, coffee, eggs and fresh preparations. Although there are occasional mentions of limited options and inconsistencies, the overall feedback remains positive.
Rooms at the hotel strike a balance with guests appreciating their cleanliness, spaciousness and essential amenities such as comfortable beds and modern decor. Some reports indicate issues with ventilation, room size and noise levels, yet cleanliness and comfort prevail as notable strengths.
Cleanliness receives glowing feedback with many guests noting the immaculate condition of rooms and bathrooms, attributed to the diligent work of the cleaning staff.
The staff at Hotel Escala is frequently praised for their friendliness, attentiveness and professionalism. Their exceptional service is particularly noted at reception and during breakfast with several staff members receiving special mentions for their outstanding service.
WiFi services at the hotel are generally rated positively with satisfactory speed and signal strength, despite some occasional issues with connectivity.
The beds are a standout feature, described as spacious, exceptionally comfortable and conducive to restful sleep. The variety of bed sizes and cleanliness contributed to the overall comfort of guests, making them a highly appreciated aspect of their stay.
In summary, Hotel Escala stands out for its convenient location, friendly staff, comfortable and clean rooms and highly praised breakfast, contributing to a broadly positive guest experience despite minor areas needing improvement.
Dog Friendly Hotel
This hotel welcomes pets and offers comfortable accommodations. It is a good option for guests looking for pet-friendly accommodation.
Small Hotel
This urban hotel provides a modern and comfortable stay with its well-designed rooms. Its central location allows easy access to the city's attractions and business districts.
Guest Reviews
Hotel Escala's prime location in the heart of Chiclayo is frequently praised by guests. It's situated just a few steps from the central attractions such as the Main Square and the Plaza de Armas, which means easy access to shops, restaurants, banks and markets. The hotel is nestled on a charming pedestrian street, providing a unique and peaceful setting despite the central location. The convenience extends to transportation options with proximity to the bus terminal being an added bonus. Visitors appreciate the clean, modern rooms and often highlight the friendly staff's willingness to assist. Some guests did note minor inconveniences such as the absence of an elevator or the hotel's position on a narrow street, but overall, the exceptional central location makes Hotel Escala a favored choice for travelers looking to explore Chiclayo conveniently.
The breakfast experience at Hotel Escala receives overall positive feedback from guests, highlighting both its taste and variety. Many reviewers describe the breakfast as delicious, nutritious and very good with some even calling it fantastic and one of the best they've had in a hotel. The inclusion of a buffet is particularly well-received with guests appreciating the variety it offers.
Several specific praises point out that breakfast includes options like juice, coffee, eggs and bread with variations in fresh juices and egg preparations. The service is often lauded for being prompt and excellent, whether eaten in the dining area or delivered through room service.
Despite the general positivity, some guests note areas for improvement. A few reviews mention that the breakfast can be basic, lacking in variety and sometimes not ready at the scheduled time. There are occasional remarks about limited options and the desire for a more substantial offering. A minority of guests also point out specific issues such as excessively small portions or subpar quality, including one distressing note about finding a hair in the juice.
In summary, while predominantly rated as good to excellent with a hearty and delicious spread, the breakfast at Hotel Escala could benefit from more consistency and variety to better meet all guests' expectations.
The guest reviews for Hotel Escala highlight a mix of positives and areas needing improvement regarding the rooms. Many reviews compliment the rooms for being clean, spacious and well-maintained, providing essential amenities such as comfortable beds and modern decor. Guests appreciate the presence of large beds, air conditioning in some rooms and good spacing that can comfortably fit multiple people.
However, some rooms are noted to be small, poorly ventilated and suffer from issues like humidity and lack of natural light. Several guests mentioned that the rooms tend to get hot, especially those facing corridors or internal spaces without external windows. Noise can be a problem in rooms close to reception. Some rooms also need better maintenance with reports of dirty walls, missing items like tables, chairs or bedside lamps and bathrooms that needed better ventilation and drying.
Overall, while Hotel Escala provides a comfortable and well-equipped room for many, it has some inconsistencies that could impact the experience, particularly regarding room size, ventilation and noise levels.
Hotel Escala's guest reviews largely commend the comfort and spaciousness of its beds. Many guests highlight the large and exceptionally comfortable beds, often describing them as huge, super comfortable and great for restful sleep. The hotel offers a range of bed sizes, including king-sized and double beds, which were frequently praised for their generous proportions and plush comfort.
Rooms with king-sized beds, as well as those with double beds, are noted for their ample size, contributing to the overall feeling of comfort. Cleanliness is another point of praise with several reviews mentioning the beds being well-kept and hygienic. The bedding, including cozy pillows and king-sized pillows, generally receives positive feedback, though there are occasional comments about the pillows being too high or hard for some guests.
Overall, the bedding at Hotel Escala significantly enhances the guest experience with numerous reviews focusing on the exceptional comfort and spaciousness of the beds, making it a highly appreciated aspect of their stay. Guests also appreciate the attentive staff and the cleanliness, which together with the comfortable beds, ensure a pleasant and restful accommodation.
Hotel Escala receives overwhelmingly positive remarks for its cleanliness from guests. Visitors frequently mention that everything is clean and tidy with numerous reviews emphasizing the immaculate condition of the rooms and bathrooms. The hotel's facilities are consistently described as clean, well-maintained and modern. Guests appreciate the diligent cleaning staff, noting that rooms are cleaned daily and kept in impeccable order.
A few reviews point out areas for improvement, such as stained sheets, stained walls and unpleasant odors in specific areas of the hotel. However, these comments are exceptions in an otherwise glowing collection of praise.
Overall, Hotel Escala is recognized for its excellent cleanliness, which contributes significantly to the comfort and satisfaction of its guests.
Hotel Escala's guest reviews frequently highlight the commendable qualities of its staff. The team is consistently described as very friendly, attentive and accommodating. Specific mention is given to the receptionists and breakfast staff for their exceptional service and warm attitude. The cleaning and kitchen personnel also received praise for their friendliness and professionalism.
Kindness, helpfulness and attentiveness are recurring themes throughout the reviews, indicating that the staff goes above and beyond to ensure guests feel welcomed and comfortable. Several staff members, including Jennifer, Brayan, Luz and Juan Carlos, were singled out for their outstanding service. Guests appreciated the consistent friendliness, supportiveness and competence of the entire staff with positive remarks on their training and treatment of guests.
However, a few reviews noted occasional lapses in service and communication, suggesting room for improvement. Yet overall, the hospitality, attention to detail and warm reception provided by the staff at Hotel Escala left a lasting and positive impression on its guests.
Hotel Escala offers WiFi services with many guests highlighting the fast internet speed and overall good quality of the WiFi in their rooms. Several reviews mentioned the WiFi worked well and the signal strength was satisfactory. However, there were also some negative experiences reported, such as instances of no WiFi availability, weak signals and intermittent disconnections. While the majority of mentions are positive, there are occasional issues with the internet quality that potential guests should consider.
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Location
Breakfast
Several specific praises point out that breakfast includes options like juice, coffee, eggs and bread with variations in fresh juices and egg preparations. The service is often lauded for being prompt and excellent, whether eaten in the dining area or delivered through room service.
Despite the general positivity, some guests note areas for improvement. A few reviews mention that the breakfast can be basic, lacking in variety and sometimes not ready at the scheduled time. There are occasional remarks about limited options and the desire for a more substantial offering. A minority of guests also point out specific issues such as excessively small portions or subpar quality, including one distressing note about finding a hair in the juice.
In summary, while predominantly rated as good to excellent with a hearty and delicious spread, the breakfast at Hotel Escala could benefit from more consistency and variety to better meet all guests' expectations.
Rooms
However, some rooms are noted to be small, poorly ventilated and suffer from issues like humidity and lack of natural light. Several guests mentioned that the rooms tend to get hot, especially those facing corridors or internal spaces without external windows. Noise can be a problem in rooms close to reception. Some rooms also need better maintenance with reports of dirty walls, missing items like tables, chairs or bedside lamps and bathrooms that needed better ventilation and drying.
Overall, while Hotel Escala provides a comfortable and well-equipped room for many, it has some inconsistencies that could impact the experience, particularly regarding room size, ventilation and noise levels.
Beds
Rooms with king-sized beds, as well as those with double beds, are noted for their ample size, contributing to the overall feeling of comfort. Cleanliness is another point of praise with several reviews mentioning the beds being well-kept and hygienic. The bedding, including cozy pillows and king-sized pillows, generally receives positive feedback, though there are occasional comments about the pillows being too high or hard for some guests.
Overall, the bedding at Hotel Escala significantly enhances the guest experience with numerous reviews focusing on the exceptional comfort and spaciousness of the beds, making it a highly appreciated aspect of their stay. Guests also appreciate the attentive staff and the cleanliness, which together with the comfortable beds, ensure a pleasant and restful accommodation.
Cleanliness
A few reviews point out areas for improvement, such as stained sheets, stained walls and unpleasant odors in specific areas of the hotel. However, these comments are exceptions in an otherwise glowing collection of praise.
Overall, Hotel Escala is recognized for its excellent cleanliness, which contributes significantly to the comfort and satisfaction of its guests.
Staff
Kindness, helpfulness and attentiveness are recurring themes throughout the reviews, indicating that the staff goes above and beyond to ensure guests feel welcomed and comfortable. Several staff members, including Jennifer, Brayan, Luz and Juan Carlos, were singled out for their outstanding service. Guests appreciated the consistent friendliness, supportiveness and competence of the entire staff with positive remarks on their training and treatment of guests.
However, a few reviews noted occasional lapses in service and communication, suggesting room for improvement. Yet overall, the hospitality, attention to detail and warm reception provided by the staff at Hotel Escala left a lasting and positive impression on its guests.
Wi-Fi
No, Escala Urban Hotel doesn't have any pool.
No, a spa isn't available at Escala Urban Hotel.
Yes, Escala Urban Hotel welcomes dogs.
No, parking facilities aren't available at Escala Urban Hotel.
No, Escala Urban Hotel doesn't have a gym.
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