Saracen Sands Hotel & Congress Centre - Palermo
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Summary of reviewsThe Saracen Sands Hotel & Congress Centre in Palermo receives largely positive reviews, especially for its prime location. Guests consistently praise its proximity to a beautiful coastline, offering stunning sea and mountain views and easy access to the beach, shops, bars, cafes and restaurants. The hotel’s convenience to Palermo city center and the airport adds to its appeal, making it a favored choice for beach lovers and those looking to enjoy both city life and tranquility.
Family-friendly amenities such as spacious rooms and multiple pools are also well-received, contributing to an ideal summer vacation spot. Guests appreciate the well-maintained and beautifully landscaped grounds, although finding the hotel can be tricky using GPS.
The breakfast at the hotel receives mixed reviews. Many guests admire the extensive buffet with pastries, savory items, fresh fruits and a scenic dining setting. However, there are critiques regarding the variety, quality of beverages and crowdedness. Despite some drawbacks, the breakfast remains largely satisfying for many guests.
Dinner experiences vary with many positive reviews about the delicious evening buffet, particularly the seafood and desserts. The quality and taste of the food, including local Sicilian dishes, are often praised, though some guests find portions cold, meals bland or the dining area noisy. Nevertheless, the general dining consensus leans positively, appreciating the efforts of attentive staff.
Room reviews are mixed too, highlighting spacious and clean accommodations with beautiful sea views and modern amenities. However, inconsistencies are noted with some rooms appearing outdated and having maintenance issues. Despite these, the hotel's efforts in renovating parts of the property and maintaining high standards of cleanliness in rooms and common areas earn commendable feedback.
The staff receive high marks for their friendliness and professionalism, praised for their attentiveness and helpfulness. Exceptional service from individuals and animation staff is frequently noted, though there are occasional mentions of communication issues and unresponsiveness, particularly from some bar and breakfast staff.
Wi-Fi experiences are varied; while some guests enjoy fast and reliable internet, others encounter connectivity problems. The spa receives mixed feedback, appreciated for its treatments and relaxing ambiance, but criticized for its small size and occasional unavailability. The gym, on the other hand, generally receives positive comments for its well-maintained equipment and environment.
The pool areas, featuring multiple clean and well-maintained pools for adults and children, are often highlighted as a strong point, despite some non-operational instances and maintenance needs. The private beach is another attractive feature, noted for its cleanliness, fine sand and convenient amenities, although there are suggestions for more frequent cleaning and improved access.
In summary, the Saracen Sands Hotel & Congress Centre - Palermo stands out for its excellent location, family-friendly facilities, clean environment and friendly staff. Although there are areas for improvement in dining, room updates and some amenities, the overall guest experience is positive, making it a worthwhile destination for visitors seeking a blend of beach relaxation and city exploration.
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Family-friendly amenities such as spacious rooms and multiple pools are also well-received, contributing to an ideal summer vacation spot. Guests appreciate the well-maintained and beautifully landscaped grounds, although finding the hotel can be tricky using GPS.
The breakfast at the hotel receives mixed reviews. Many guests admire the extensive buffet with pastries, savory items, fresh fruits and a scenic dining setting. However, there are critiques regarding the variety, quality of beverages and crowdedness. Despite some drawbacks, the breakfast remains largely satisfying for many guests.
Dinner experiences vary with many positive reviews about the delicious evening buffet, particularly the seafood and desserts. The quality and taste of the food, including local Sicilian dishes, are often praised, though some guests find portions cold, meals bland or the dining area noisy. Nevertheless, the general dining consensus leans positively, appreciating the efforts of attentive staff.
Room reviews are mixed too, highlighting spacious and clean accommodations with beautiful sea views and modern amenities. However, inconsistencies are noted with some rooms appearing outdated and having maintenance issues. Despite these, the hotel's efforts in renovating parts of the property and maintaining high standards of cleanliness in rooms and common areas earn commendable feedback.
The staff receive high marks for their friendliness and professionalism, praised for their attentiveness and helpfulness. Exceptional service from individuals and animation staff is frequently noted, though there are occasional mentions of communication issues and unresponsiveness, particularly from some bar and breakfast staff.
Wi-Fi experiences are varied; while some guests enjoy fast and reliable internet, others encounter connectivity problems. The spa receives mixed feedback, appreciated for its treatments and relaxing ambiance, but criticized for its small size and occasional unavailability. The gym, on the other hand, generally receives positive comments for its well-maintained equipment and environment.
The pool areas, featuring multiple clean and well-maintained pools for adults and children, are often highlighted as a strong point, despite some non-operational instances and maintenance needs. The private beach is another attractive feature, noted for its cleanliness, fine sand and convenient amenities, although there are suggestions for more frequent cleaning and improved access.
In summary, the Saracen Sands Hotel & Congress Centre - Palermo stands out for its excellent location, family-friendly facilities, clean environment and friendly staff. Although there are areas for improvement in dining, room updates and some amenities, the overall guest experience is positive, making it a worthwhile destination for visitors seeking a blend of beach relaxation and city exploration.
Hotel near Golf Courses
As a congress center, it may offer golf packages or have partnerships with nearby golf clubs. Its larger size often accommodates various recreational facilities or can arrange access to local golf courses, making it suitable for golf lovers.
Beachfront Hotel
Located in Isola delle Femmine, this hotel boasts an enviable beachfront location. It offers direct access to the beach, making it a convenient choice for beach lovers. Its seafront setting provides fantastic views and easy access to the ocean.
Hotel near The Beach
This hotel is located a few steps from the beach and offers a large white sand beach. It features multiple outdoor swimming pools, a spa, and lush gardens. There are also multiple dining options, including a beach bar.
Hotel Taking Steps Towards Sustainability
Located between two nature reserves, this hotel demonstrates awareness of its environmental impact. It supports local environmental projects and has received certifications for quality and sustainability.
Family Friendly Hotel
This hotel is known for its family-oriented amenities, including a large swimming pool with slides, a kids' club, and entertainment programs. It offers direct access to the beach and spacious rooms suitable for families.
Hotel with Swimming Pool
The hotel provides multiple pools, including a children's pool and an adults-only pool. The pool area features a variety of amenities and activities for all ages.
Children's Pool Outdoor Pool
Business Hotel
As the name suggests, this hotel has a congress center, indicating its suitability for business events. Specific details about the amenities are not available in the provided data.
Hotel with Parking
This hotel offers free private parking on site, and a reservation is not needed. It also provides accessible parking and a charging station for electric cars, highlighting its comprehensive parking facilities.
EV charging stations
Hotel with Gym
Features a well-organized and functional gym equipped with good, new equipment. Includes a fitness room and a fitness studio for various workout routines.
Hotel for Yoga
Likely offers space for outdoor activities and relaxation. Its resort-style amenities may include wellness options.
4-Star Hotel
This 4-star hotel features a private beach with water sports and is located near the bay. It offers a congress center, making it suitable for both leisure and business travelers.
Hotel with Children's Pool
Features a large children's pool, a dedicated kids' club, and entertainment programs designed to keep children of all ages engaged. Its beachfront location also adds to the appeal for families looking for a seaside vacation.
Hotel with EV Charging Stations
Hotel with Spa
Romantic Hotel
Accessible Hotel
Hotel with Tennis Courts
Hotel with Outdoor Pool
About Saracen Sands Hotel & Congress Centre - Palermo
License: 19082043A302560, IT082043A1WUEPCWSQ
Guest Reviews
Location
Families find it ideal for summer vacations due to the spacious rooms and numerous amenities like multiple pools. The surrounding area complements the hotel's charm, featuring a variety of shops, bars, cafes and restaurants within easy reach. Visitors appreciate the well-maintained, beautifully landscaped grounds and the serene natural environment enhances the overall experience. While the location might be a bit tricky to find using GPS, the stunning views and proximity to the sea are well worth it.
The excellent location, combined with good accessibility and nearby attractions, makes the Saracen Sands Hotel a favored choice for those looking to enjoy both the vibrant city life of Palermo and the tranquility of a beachfront stay.
Breakfast
However, numerous reviews indicate areas needing improvement. A common criticism is the lack of variety and monotony of the breakfast menu with some guests pointing out the absence of fresh fruits, vegetables and diverse bread options. The quality of coffee and fruit juices has been a recurring concern with many guests finding these beverages subpar, often served from vending machines or in plastic and paper cups. Some reviews mention that breakfast products are of low quality with specific mentions of dry croissants and old pastries.
The breakfast area has also been noted for its overcrowdedness and cleanliness issues with occasional remarks about dirty tables and long lines. Despite these drawbacks, the breakfast remains a highlight for many, especially when expectations are managed regarding variety and quality.
In summary, while Saracen Sands Hotel offers a largely enjoyable and plentiful breakfast experience for its guests, there is room for improvement in terms of variety, quality of beverages and overall service consistency.
Dinner
Several visitors noted the high quality and delicious taste of the food, describing it as exceptional and superior compared to the average. The hotel's effort to present local flavors and typical Sicilian dishes has been well-received and the overall dining ambiance feels organized and abundant.
On the other hand, some guests have experienced dissatisfaction. Complaints include portions of dinner being cold, limited choices at the buffet and certain dishes being bland or lacking in quality. A few reviews highlighted issues with noise in the dining area, the short dinner schedule and the mediocre quality of the evening buffet. Additionally, there were remarks about meals feeling like cafeteria food with some diners pointing out that the food appeared frozen and not varied enough.
Despite these mixed sentiments, the general consensus leans towards positive with many guests expressing satisfaction with the hotel's dinner offerings, particularly the buffet style that caters to various tastes and preferences. The hotel seems to have areas for improvement, but it still offers a reasonable and often enjoyable dining experience in the scenic locale of Palermo.
Rooms
However, the property does show signs of inconsistency. While some rooms are described as modern, cozy and beautifully renovated, others are noted as outdated with old furnishings and poor soundproofing. Specific issues such as small bathrooms, noisy environments and insufficient facilities in certain rooms were pointed out. The presence of black mold, broken sinks and maintenance problems in older rooms was mentioned, indicating a need for comprehensive renovations.
Despite these drawbacks, the hotel's spacious common areas, stunning sea views and efforts in renovating parts of the hotel have been positively acknowledged. Guests appreciated the large structure with multiple pools and open spaces, although aspects like the condition of the access areas and furnishings require further improvement. Overall, the hotel seems to be in transition with a combination of newly upgraded rooms and others still awaiting refurbishment.
Beds
However, there were numerous comments about beds being uncomfortable with mentions of hard mattresses and creaking bed frames. Some guests experienced beds that were in poor condition, including broken mattresses and noisy plastic covers. There were also reports of bedding that was never changed and bed linens that were torn.
While the overall experience was described as good, the quality of the beds could be inconsistent. Some guests had a very comfortable stay with great views and spacious rooms, while others found the beds to be of poor quality and uncomfortable. The mixed feedback suggests that while many guests had a pleasant experience, there are areas for improvement regarding the condition and comfort of the beds.
Cleanliness
The hotel’s spacious rooms are described as very clean and well-maintained with new towels provided daily and bathrooms keeping a high standard of hygiene. Well-kept gardens and modern furnishings further contribute to the overall tidy appearance of the establishment.
However, some guests mention areas that need attention, such as the occasional oversight in room cleaning, crumbling corridor walls and the need for renovation in certain parts of the hotel. The cleanliness of the pools has been a mixed point with some guests finding them very clean while others point out the need for better maintenance.
Despite a few critiques, the hotel's high standards of cleanliness, combined with a well-kept structure and attentive room services, create a generally positive experience for visitors who value hygiene and comfort during their stay.
Staff
Positive feedback highlighted the welcoming and excellent service provided by the team with specific praises for individuals like Martina and Giuseppe. The animation staff was particularly lauded for their fabulous and unobtrusive entertainment. Additionally, the lifeguards were noted for their efficiency and friendliness.
However, some reviews pointed out areas for improvement. There were occasional mentions of unprofessionalism and lack of communication, especially with some bar and breakfast staff. Some guests experienced issues with staff not speaking English and being unresponsive or unhelpful at times.
Overall, the Saracen Sands Hotel staff generally offer a warm, attentive and service-oriented experience, significantly contributing to a pleasant stay for most guests.
Wi-Fi
Spa
Gym
Pool
Beach
This private beach provides a picturesque setting with clear water, making it an inviting destination for beach lovers. The beach is described as clean with some reviews noting the presence of showers for added convenience. Despite occasional complaints about the beach being crowded and some accessibility issues, the general consensus highlights the appeal of this secluded and exclusive spot.
However, guests have pointed out some areas for improvement. The road leading to the beach can be dirty and the beach itself could benefit from more frequent cleaning as it sometimes only gets cleaned at midday. The beach schedule, limited to access between 9 am and 6 pm, was found to be restrictive by some. Additionally, there are comments regarding seasonal limitations on beach services and occasional poor maintenance.
In summary, Saracen Sands Hotel offers a private, well-kept beach with easy access, making it a strong selling point for visitors seeking a coastal retreat, though there is some room for enhancing the overall beach experience.
Tennis
Parking
Family
This establishment is frequented mainly by families with children, offering a family-friendly atmosphere with plenty of activities. The kids club is a hit among younger guests and both adult and children animations provide entertainment several times a day. The hotel’s staff appear to be accommodating to families, ensuring that guests of all ages feel at ease.
Parents traveling with babies can make use of the kitchen facilities available for preparing baby food, adding to the convenience factor. Despite some noise issues attributed to school groups and the condition of the playground, the overall sentiment points towards the hotel being a good place for family vacations. Whether with children, elderly people, couples or singles, the hotel aims to provide a pleasant stay for all.
4 Star
Despite these criticisms, there are guests who find the hotel to be a solid four-star establishment, complete with everything needed for a comfortable stay. Some reviews highlight a fantastic four-day stay, suggesting that individual experiences can vary.
Overall, the hotel’s four-star rating as indicated on Booking may set higher expectations than it currently meets. While it has potential, addressing the noted shortcomings could make a significant difference in aligning its facilities and services with the promised four-star quality.
Business
Accessible
Children's Pool
Outdoor Pool
Romantic
Beachfront
The private beach is a notable feature, offering convenience and exclusivity. While some mention that there are many stairs leading to the beach, the overall sentiment is overwhelmingly positive about the proximity and direct access to the beach. The beachfront location is considered particularly advantageous during the summer season, enhancing the overall experience with the stunning seaside backdrop.
Yes, Saracen Sands Hotel & Congress Centre - Palermo has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
Yes, a spa is available at Saracen Sands Hotel & Congress Centre - Palermo.
No, Saracen Sands Hotel & Congress Centre - Palermo doesn't allow dogs.
Yes, parking facilities are available at Saracen Sands Hotel & Congress Centre - Palermo.
Yes, Saracen Sands Hotel & Congress Centre - Palermo has a gym.
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