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Summary of reviews'Comfort Inn Metro Airport' is highly praised for its convenient and strategic location near Detroit Metropolitan Airport (DTW), making it an ideal choice for travelers. The complimentary shuttle service running every 30 minutes and the proximity to rental car return facilities further enhance its appeal. The hotel's ease of accessibility to various dining and shopping options, including Walmart, also contributes positively to its reputation. The area is considered safe, providing an extra layer of comfort for guests. Combining its prime location with attractively priced accommodations, the hotel stands out as a practical choice for those needing easy access to the airport and nearby amenities.
The breakfast service receives mixed reviews but is appreciated for its early start time of 5 AM, which is particularly beneficial for guests with early flights. Friendly and helpful staff contribute to a pleasant dining atmosphere. However, some guests feel that the breakfast choices are limited and of low quality with the breakfast area occasionally described as uninviting.
Guests generally find the rooms at Comfort Inn Metro Airport to be spacious and clean, if somewhat outdated. Comfortable beds, well-stocked rooms with essential amenities such as refrigerators and microwaves and clean linens are often noted. Some guests, however, report issues such as noisy air conditioning, small bathrooms and dirty carpets. Despite these concerns, the staff are praised for their helpfulness in resolving any issues that arise.
Cleanliness reviews are varied with many guests noting that their rooms and linens were clean, contributing to a comfortable stay. However, recurring complaints about dirty carpets and occasionally unclean bathrooms indicate inconsistency in cleaning standards. Despite these issues, positive feedback on the overall cleanliness of the rooms and the property does emerge.
The staff at Comfort Inn Metro Airport are consistently highlighted as a strong point of the hotel. Guests describe the team as friendly, professional and helpful with the front desk staff receiving particular acclaim for their efficient and pleasant service. Individual staff members, such as Giovanni the manager and Anthony from the front desk, are frequently mentioned for their exceptional service.
In terms of beds, guests have mixed opinions, but many find them very comfortable, particularly the larger King beds. Some guests, however, feel that the beds are hard and the pillows similar to couch cushions rather than standard bed pillows. Nonetheless, the overall trend points to a comfortable sleeping experience.
In summary, Comfort Inn Metro Airport excels in its location, competitive pricing and friendly, professional staff. While there are areas for improvement in breakfast variety and room updates, the overall guest experience remains positive, particularly for those seeking convenience and friendly service near Detroit Metropolitan Airport. Show more
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Categories
Inn near Golf Courses
Provides easy access to various golf courses around the Detroit Metro Airport. Offers budget-friendly accommodations with essential amenities.
Business Inn
Comfort Inn provides essential amenities for business travelers, including free Wi-Fi, a business center, and meeting space. It also offers free airport transportation for added convenience.
Inn with EV Charging Stations
As an airport hotel, it might cater to travelers who need to charge their EVs before or after flights. Availability can be confirmed by calling the property.
3-Star Inn
This hotel offers free airport shuttle service, breakfast and parking. The rooms offer free Wi-Fi, flat-panel cable TV with HBO, work desks, coffeemakers, microwaves, mini-fridges and jetted tubs.
Accessible Inn
Inn with Gym
Room Types
Queen Room with Two Queen Beds - Non-SmokingBoasting free Wi-Fi and a 40-inch flat-screen cable TV, this room is equipped with a microwave, fridge, and tea and coffee-making facilities. A hairdryer and ironing facilities are also provided.
King Room - Disability Access/Non-SmokingBoasting free Wi-Fi and a 40-inch flat-screen cable TV, this accessible room is equipped with a microwave, fridge and tea and coffee-making facilities. A hairdryer and ironing facilities are also provided. A roll-away bed is available upon request.
Deluxe King RoomBoasting free Wi-Fi and a 40-inch flat-screen cable TV, this room is equipped with a microwave, fridge, and tea and coffee-making facilities. A hairdryer and ironing facilities are also provided. A roll-away bed is available upon request.
Executive King Room - Non-SmokingBoasting free Wi-Fi and a 40-inch flat-screen cable TV, this room is equipped with a microwave, fridge, and tea and coffee-making facilities. A hairdryer and ironing facilities are also provided. A roll-away bed is available upon request.
King Room - Non-SmokingThis room includes a flat-screen TV, coffee maker, microwave, refrigerator and free WiFi access.
Deluxe King Room with Sofa Bed - Non-SmokingThe family room offers air conditioning, a coffee machine, as well as a private bathroom boasting a walk-in shower and a bath or a shower. This family room has a wardrobe, a sofa and a flat-screen TV with cable channels. The unit has 1 bed.
Superior King Room - Non-SmokingThe unit offers 1 bed.
Guest Reviews
7.3
Good
Location
Comfort Inn Metro Airport boasts an excellent and convenient location, particularly for travelers who need to stay close to Detroit Metropolitan Airport (DTW). Many guests praise its proximity to the airport, highlighting the convenience of a free shuttle service running every 30 minutes. The hotel is also noted for its ease of accessibility and is situated near rental car return facilities, making it a practical choice for those driving in.
Guests find the location ideal not only for its closeness to the airport but also for its accessibility to various dining and shopping options, including Walmart. The hotel's location is described as perfect for park and fly services and is easy to find. The area is considered safe, adding an extra layer of comfort for travelers. Combining a good price with its prime location, Comfort Inn Metro Airport stands out as a favorable option for those needing quick and straightforward access to DTW and nearby amenities.
Breakfast
The breakfast experience at 'Comfort Inn Metro Airport' garners mixed feedback from its guests. On the positive side, many reviews highlight the convenience of the early start time at 5 AM, which is especially beneficial for travelers with early flights. The availability of a free breakfast is also appreciated. Guests find the staff to be friendly and helpful, contributing positively to the overall dining atmosphere. Some reviews describe the breakfast as great or fabulous with adequate and decent options to start the day.
However, there are notable criticisms as well. Several guests mention that the breakfast choices are limited and of low quality with some describing them as lackluster or disappointing. The breakfast area is sometimes noted as uninviting and a few have pointed out specific issues like dirty utensils or stale air in the dining room. Additionally, guests felt that the breakfast hours could be extended to better accommodate their schedules.
In summary, while the breakfast at 'Comfort Inn Metro Airport' receives praise for convenience and the friendly staff, it appears that there is room for improvement in terms of variety and quality. Those with early departures may find the timing particularly useful, though the overall offering might not meet everyone’s expectations.
Rooms
At the Comfort Inn Metro Airport, guests can expect spacious and clean rooms that provide a comfortable stay, despite some dated facilities. Many reviewers appreciated the comfortable beds and well-stocked rooms, which were equipped with essential amenities such as a refrigerator and microwave. Although the rooms are somewhat old-fashioned and in need of updates, they were generally found to be clean. Some rooms, however, had issues such as noisy air conditioning, small bathrooms and dirty carpets. The staff received praise for their helpfulness, especially in resolving issues like room smell or maintenance problems. Despite a few hiccups, such as a lack of soundproofing and minor maintenance needs, the hotel offers good value for those seeking a functional and restful stay near the airport. Access to a business center and laundry area is a plus, adding convenience for travelers.
Beds
Guests at the Comfort Inn Metro Airport have offered a mixed range of opinions regarding the beds. On the positive side, many have found the beds to be very comfortable, frequently describing them as comfy and even super comfortable. Several guests highlighted the size, particularly the King beds, which were noted for both their comfort and spaciousness. There were, however, some less favorable remarks. A few guests mentioned that the beds were hard and uncomfortable and some found the pillows to be more like couch pillows rather than typical bed pillows. Despite these differing opinions, the general trend leans towards a comfortable sleeping experience with clean and safe rooms contributing to an overall positive stay.
Cleanliness
Comfort Inn Metro Airport features mixed reviews regarding its cleanliness. On a positive note, many guests noted that the rooms were generally clean with clean and new linens and overall provided good value. The property itself was described several times as clean and well-located with comfortable and even spacious accommodations that were appreciable for families and individuals alike.
However, the reviews highlight significant issues with the cleanliness of the carpets, described as dirty, filthy and even sticky. This was a recurring complaint and significantly detracted from the overall experience for some guests. Bathrooms also drew mixed reactions; while some found them clean, others reported unclean conditions with hair on the floor, dirty sinks and in some cases, piles of dirt.
While the staff received compliments for being friendly and providing good service, there were occasional mentions of musty smells and ants in some rooms, which indicates sporadic cleanliness issues. Despite these negative points, there were still guests who found their rooms clean and comfortable upon arrival, suggesting that the hotel's cleaning standards might be inconsistent.
Staff
At the Comfort Inn Metro Airport, the reviews consistently highlight the exceptional quality of the staff. Guests repeatedly describe the team as friendly, professional and helpful. The front desk staff receives particular praise for their pleasant demeanor and efficient service, making check-in and check-out processes smooth and welcoming. Employees in the dining room are also noted for their friendliness and assistance.
Several individual staff members stand out in the reviews with Giovanni, the manager, described as gracious and Anthony from the front desk acknowledged as fabulous. The hotel’s customer service is frequently lauded as top-notch with many guests commenting on the staff’s ability to meet needs effectively and courteously.
Overall, the positive guest feedback underscores the kind, pleasant and professional nature of the team, contributing significantly to a welcoming and comfortable experience at the Comfort Inn Metro Airport.
No, Comfort Inn Metro Airport doesn't have any pool.
No, a spa isn't available at Comfort Inn Metro Airport.
No, Comfort Inn Metro Airport doesn't allow dogs.
No, parking facilities aren't available at Comfort Inn Metro Airport.