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Sheraton Montreal Airport Hotel

Dorval , 555 Boulevard Mcmillan (Show on Map)

8.2

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Sheraton Montreal Airport Hotel is highly rated for its convenient location and exceptional staff, making it an excellent choice for travelers needing quick access to Montreal's Trudeau Airport. The hotel's proximity to the airport, complemented by a reliable 30-minute interval shuttle service, ensures smooth transfers for early morning or late-night flights. The convenient location is further enhanced by nearby access to the Dorval train station, offering easy transit within the city. Guests appreciate the hotel's ideal stopover option for layovers or pre-flight accommodations.

The rooms at the hotel are consistently praised for their spaciousness, cleanliness and comfort. Guests frequently mention the comfortable beds and modern interiors, contributing to restful stays. Cleanliness is a standout feature across reviews with both rooms and common areas maintained to high standards. Despite the bustling location near the airport, the rooms offer a quiet and peaceful experience.

The hotel’s staff is often highlighted for their friendliness, professionalism and outstanding service. The front desk team, shuttle drivers, restaurant staff and housekeeping receive specific commendations for their helpfulness and warm hospitality. Individual staff members like Manon and Jean are frequently mentioned for going above and beyond to make guests feel welcome and cared for. This exceptional service significantly enhances the overall guest experience.

The breakfast offerings receive mixed feedback. Many guests enjoy the delicious breakfast and good service with highlights such as a nice terrace and welcoming restaurant staff. However, some find the breakfast expensive, particularly given its continental nature and limited options. There are also concerns about early closing times and the unavailability of breakfast for early check-outs. Improvements in cost, quality and inclusivity would enhance the breakfast experience for all guests.

Dinner at the hotel's restaurant garners generally positive feedback for the quality and variety of the food. Guests highlight standout dishes like the Caesar salad with chicken and the tuna appetizer. The restaurant's ambiance and friendly staff contribute to a positive dining experience, despite some criticism regarding slow service and high prices.

For business travelers, the hotel offers a professional atmosphere and convenient amenities. The reliable shuttle service and courteous staff make it a suitable choice for those traveling for professional purposes. Additionally, the hotel is noted for welcoming pets, although the high pet fee has been a point of contention for some guests.

While the wifi experience has mixed reviews with some guests finding it weak and slow, the overall appeal of Sheraton Montreal Airport Hotel remains strong due to its strategic location, clean and comfortable rooms and exceptional staff. Despite minor reservations in certain areas like breakfast, dining and wifi, the hotel consistently delivers a high standard of service and accommodation, making it a reliable and convenient choice for travelers.
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Luxury Hotel

Hotel for Honeymoon

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

4-Star Hotel

Room Types

Guest Room, 1 King Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room features air conditioning, soundproof walls, a coffee machine, a seating area and a flat-screen TV with streaming services. The unit has 1 bed.

Guest room, 2 Double Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room provides air conditioning, soundproof walls, a coffee machine, a seating area, as well as a flat-screen TV with streaming services. The unit offers 2 beds.

Guest room, 1 Queen, Sofa bed Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room offers air conditioning, soundproof walls, a coffee machine, a seating area, as well as a flat-screen TV with streaming services. The unit offers 1 bed.

Kitchenette, Guest room, 1 King Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. In the kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. The spacious double room offers air conditioning, soundproof walls, a coffee machine, a seating area, as well as a flat-screen TV with streaming services. The unit has 1 bed.

Club level, Guest room, 1 King Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious double room offers air conditioning, soundproof walls, a coffee machine, a seating area and a flat-screen TV with streaming services. The unit offers 1 bed.

King Suite, 1 Bedroom Suite, King, Sofa bed Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious double room offers air conditioning, soundproof walls, a coffee machine, a seating area, as well as a flat-screen TV with streaming services. The unit has 1 bed.

Junior Suite, 1 Bedroom Junior Suite, 1 King, Sofa bed Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious double room provides air conditioning, soundproof walls, a coffee machine, a seating area, as well as a flat-screen TV with streaming services. The unit offers 2 beds.

Deluxe, Guest room, 1 King Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room offers air conditioning, soundproof walls, a coffee machine, a seating area and a flat-screen TV with streaming services. The unit offers 1 bed.

Deluxe, Guest room, 2 Double Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with streaming services, soundproof walls, a coffee machine and a seating area. The unit offers 2 beds.

About Sheraton Montreal Airport Hotel

License: 524101

Guest Reviews

8.2

Very Good

Location

The Sheraton Montreal Airport Hotel stands out for its prime location, making it an excellent choice for travelers needing quick access to Montreal's Trudeau Airport. Its proximity to the airport is a recurring theme in guest reviews with many appreciating the reliable and frequent shuttle service that operates every 30 minutes, ensuring smooth transfers even for early morning or late-night flights. The hotel is just a short 5-minute drive or a 10-minute walk from the terminal, underscoring its convenience for those on tight travel schedules.

Guests frequently mention the ease of catching early flights, which positions the hotel as an ideal stopover for layovers or before embarking on long-haul journeys. The convenience extends beyond just the location with mentions of excellent cleanliness, comfortable beds and helpful staff adding to the overall positive experience.

Furthermore, the hotel also stands out for those needing a quick transit option within the city, being well-located with access to both the airport and nearby Dorval train station. The availability of amenities such as a restaurant and efficient staff further enhance the appeal for travelers looking for a comfortable and convenient stay close to the airport.

Overall, the Sheraton Montreal Airport Hotel excels in providing a stress-free and accessible option for airport travelers, underscored by its strategic location and efficient services.

Breakfast

The Sheraton Montreal Airport Hotel receives mixed feedback on its breakfast offerings. On the positive side, many guests describe the breakfast as great, delicious and accompanied by good service. Highlights include a very nice terrace and the welcoming restaurant staff that enhance the morning dining experience. Some guests appreciated the availability of a full breakfast on-site and noted the inclusion of breakfast in the room price as a positive aspect.

However, there are notable areas for improvement. Several guests found breakfast to be too expensive, especially given its continental nature and limited pastry options. There were complaints about early closing times and the unavailability of breakfast for early check-outs. The need for breakfast to be included in the room cost was a recurring sentiment with many reviewers pointing out that it was not provided or included, which they found disappointing at this price point. Additionally, some guests were dissatisfied with the breakfast quality, describing it as either not fully cooked or the worst they've ever had.

The hotel's approach to Covid-19 impacted the breakfast experience with some guests noting limited take-away selections and a perceived lack of compliance with safety protocols. Overall, while the breakfast received praise from many, improvements in cost, inclusivity and quality would enhance the experience for all guests.

Dinner

The Sheraton Montreal Airport Hotel boasts a restaurant that has garnered mixed reviews from its guests with generally positive remarks about the quality of the food. Guests have noted the good variety and tastiness of the meals, particularly highlighting the Caesar salad with chicken and the tuna appetizer as standout dishes. The restaurant’s ambiance is described as pleasant and very nice with friendly and helpful staff contributing to a positive dining experience.

Service at the restaurant has received both praise and criticism; while some guests found the restaurant service to be great and the server service excellent, others have commented on slow service, which detracted from the overall experience. Additionally, while many guests enjoyed their meals, a few felt the food was overpriced and somewhat ordinary with particular disappointment expressed over reheated fries and overcooked chicken wings.

Pricing at the restaurant seems to be a sticking point for several guests with comments about the high cost of dining, although some felt that the quality of the food justified the expense. A common theme is the lack of diverse dining options, especially for those with dietary restrictions like Asian vegetarians.

Due to COVID-19, several guests experienced limited dining options with the restaurant and bar being closed for periods or offering only simple food. This temporary closure affected guests’ satisfaction, leading to regrets over the limited availability of amenities. Despite these challenges, many guests express a willingness to return to the restaurant, acknowledging the generally good food and service.

Rooms

The rooms at Sheraton Montreal Airport Hotel have received consistently positive feedback from guests. Many guests emphasize the spaciousness and comfort of the rooms with particular mentions of comfortable beds and modern interiors. Cleanliness is a recurring theme; the rooms are frequently noted as being exceptionally clean and tidy. The quietness of the rooms, despite the hotel's proximity to the airport, is a pleasant surprise for many guests, contributing to a peaceful stay.

The hotel rooms are also described as stylishly decorated and equipped with amenities such as in-room Starbucks coffee brewers. While some guests note minor inconveniences like the temperature being too hot or the lack of certain basics, these seem to be exceptions rather than the norm.

Overall, the rooms provide a blend of comfort, cleanliness and modern aesthetics, making them a suitable choice for travelers seeking a restful stay close to Montreal's airport.

Beds

The Sheraton Montreal Airport Hotel consistently receives high praise for the comfort and quality of its beds. Guests frequently describe the bedding and mattresses as exceptionally comfortable, highlighting terms like "best bedding" and "super large and comfortable bed." Many reviews mention that the beds feel like "sleeping on a cloud," emphasizing the superb quality of both the mattresses and bedding. The pillows are often noted as nice, big and soft, contributing to an overall cozy sleeping experience.

The hotel rooms themselves are described as clean and comfortable, adding to the positive experience of the accommodation. Some guests did find the beds overly soft or the pillows lumpy, but these concerns were generally minor and didn't significantly detract from their stay.

Overall, the Sheraton Montreal Airport Hotel boasts very high standards of bedding and room comfort, making it a reliable choice for travelers seeking a restful and rejuvenating stay.

Cleanliness

At the Sheraton Montreal Airport Hotel, cleanliness stands out as a highlight mentioned consistently across guest reviews. The hotel and its premises are described as exceptionally clean with many guests praising the cleanliness of both rooms and common areas. Spacious and comfortable rooms are maintained to high standards, often sparkling clean and well-organized, ensuring a pleasant stay for visitors. Housekeeping does an excellent job; rooms are cleaned appropriately and regularly, leaving guests satisfied with their condition.

The hotel’s cleanliness extends beyond the interiors as the exterior is also meticulously kept. Guests also appreciate the clean and well-maintained facilities, noting that the hotel is inviting and tranquil. The shuttle service to the airport is highly regarded, being both clean and convenient, adding an extra layer of comfort to the stay.

While a few mentions of minor issues like carpet stains on the third-floor hallway are noted, these are overshadowed by the overwhelmingly positive feedback about the hotel’s pristine condition. Overall, the Sheraton Montreal Airport Hotel is described as a very clean and convenient choice for travelers, combining comfort, cleanliness and accessibility.

Staff

The Sheraton Montreal Airport Hotel is highly praised for its exceptional staff, who contribute greatly to the overall guest experience. Guests consistently comment on the friendliness, helpfulness and professionalism of the hotel employees. At the heart of this positive feedback is the warm reception and courteous service provided by the front desk team, who are often noted for their efficiency and helpfulness during check-in and throughout guests' stays.

The shuttle drivers receive specific commendation for their pleasant demeanor and readiness to assist, even in the early hours of the morning. Restaurant staff also leave a favorable impression, being described as very helpful and attentive. The broader team, including housekeeping, is frequently mentioned as polite, efficient and kind, contributing to an environment that feels welcoming and accommodating.

Special mentions go to individuals such as Manon and Jean, who make guests feel particularly welcome. The staff's ability to offer practical solutions and their prompt response to issues enhance the overall experience, ensuring guests feel well cared for. The consistent theme of friendliness and courtesy, paired with the effective and attentive service, characterizes the staff at the Sheraton Montreal Airport Hotel as extraordinary. The professionalism and warm hospitality offered by the hotel's team are integral to the positive reviews received from guests.

Wi-Fi

The wifi experience at Sheraton Montreal Airport Hotel presents a mixed bag of feedback. On the bright side, the wireless connection works well for some users and free wifi is available, eliminating the hassle of struggling with passwords. However, other guests find the internet connection very weak and somewhat slow, making online activities challenging. Despite the price point of the hotel, wifi is not automatically included, which has been a source of dissatisfaction for some visitors who believe it should be part of the package. Additionally, attempts to connect a phone to the TV for streaming purposes have proven unsuccessful. Finally, the charges for wifi do not seem to provide value for the expense incurred.

Parking

Parking at the Sheraton Montreal Airport Hotel has elicited mixed feelings among guests. While some appreciate the availability of parking, many find the added costs to be a drawback. The fees range from $15 to $30 per day, which many guests find excessive, especially considering the already high room rates. Some guests expected the parking fee to be included in the reservation and were surprised and disappointed to discover it was not. There are also mentions of the inconvenience and frustration of having to park off-property and still incur charges. On a more positive note, there is a possibility to park a vehicle for extended periods, up to 20 days. However, concerns about overall value for money and security issues highlight that there is room for improvement in the hotel's parking services.

4 Star

The Sheraton Montreal Airport Hotel is generally perceived as meeting the expectations of a four-star establishment. Guests commend its good quality, comfort and style, highlighting well-equipped rooms and a pleasant decor and ambiance. Many visitors feel that the price-performance ratio aligns well with the hotel's rating. While a few guests voice concerns about certain facilities not quite reaching the four-star standard, the overall consensus appreciates the hotel's offering of the essentials one anticipates from a four-star experience.

Business

Sheraton Montreal Airport Hotel proves to be an ideal choice for business travelers, offering a convenient location perfect for business appointments and meetings. The hotel maintains a professional atmosphere, a crucial factor for any business trip. The staff are highly praised for their politeness and welcoming demeanor at check-in, contributing positively to the service experience. A reliable shuttle service adds to the convenience, ensuring hassle-free transportation to and from the airport, where guests can easily connect to city buses. The hotel is particularly noted for being business-friendly, making it an excellent option for those traveling for professional purposes.

Dog Friendly

The Sheraton Montreal Airport Hotel has been noted positively for its dog-friendly accommodations. Guests appreciated that pets are welcomed and were very accommodating toward their puppies. The facility offers grass areas for dogs, contributing to a pleasant stay for pet owners. However, many reviews mentioned that the fee for dogs is excessively high with some guests feeling that the cost was not justified given the lack of services specifically for pets. Despite the high pet fee, the hotel provides nice and comfortable rooms and guests consistently praised the excellent and kind service from the staff.

No, Sheraton Montreal Airport Hotel doesn't have any pool.

No, a spa isn't available at Sheraton Montreal Airport Hotel.

Yes, Sheraton Montreal Airport Hotel welcomes dogs.

Yes, parking facilities are available at Sheraton Montreal Airport Hotel.

Yes, Sheraton Montreal Airport Hotel has a gym.

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