Vila Suzana Parque Hotel
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Summary of reviewsVila Suzana Parque Hotel in Canela is widely appreciated for its excellent location amidst abundant greenery and a tranquil environment. Guests value its convenient proximity to downtown Canela and Gramado, combined with ample parking and available bicycles for exploring the scenic surroundings. The peaceful setting with well-maintained surroundings enhances the overall experience, making leisurely walks and bike rides a delight.
The hotel’s breakfast receives positive feedback for its high quality and variety, offering a wide range of options including fruits, breads and beverages with lactose-free and gluten-free choices available. The majority of guests praise the breakfast for its taste, quality and the friendly service, although a few suggest improvements in variety and replenishment towards the end of the service period.
The rooms, particularly the spacious and private chalets, are noted for their comfort and warmth. Amenities such as fireplaces and bathtubs add to the romantic and cozy ambiance. While some furnishings are a bit dated and room sizes vary, the overall cleanliness and effective heating systems contribute to a pleasant stay.
The hotel's cleanliness standards are highly praised with well-maintained rooms and a tidy overall environment frequently highlighted. Despite a few isolated lapses in housekeeping, the hotel's commitment to cleanliness and organization remains a strong point.
The staff at Vila Suzana Parque Hotel are generally commended for their friendliness, attentiveness and helpful service, significantly enhancing guests' experiences. Although there are occasional mentions of inconsistent behavior, the majority of interactions are marked by warmth and efficiency.
Wi-Fi quality receives mixed feedback with some guests lauding its stability and others pointing out issues with signal strength and consistency, particularly in certain rooms and chalets.
The pool facilities offer a mixed experience as well. While the thermal pool and indoor areas are appreciated for their warmth and pleasant environment, issues with cleanliness and inconsistent heating detract from the overall experience. The pool area is generally well-maintained and includes amenities that enhance the family-friendly atmosphere.
Parking facilities are recognized as ample and convenient with individual garages adding to the ease of access. Some challenges in maneuvering and the lack of shaded areas are noted, but the free and private parking remains a beneficial feature.
For families, Vila Suzana Parque Hotel is highly recommended, offering spacious chalets, children-friendly amenities and a serene environment perfect for relaxation and activities. The hotel’s setting, charm and facilities make it an ideal choice for family vacations.
The quality of the beds is frequently highlighted as a positive aspect, offering comfort and clean linens, though some guests find the mattresses too firm.
Overall, Vila Suzana Parque Hotel stands out for its tranquil setting, comfortable accommodations, excellent breakfast and warm service, making it a highly recommended destination for a restful and enjoyable stay in Canela.
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The hotel’s breakfast receives positive feedback for its high quality and variety, offering a wide range of options including fruits, breads and beverages with lactose-free and gluten-free choices available. The majority of guests praise the breakfast for its taste, quality and the friendly service, although a few suggest improvements in variety and replenishment towards the end of the service period.
The rooms, particularly the spacious and private chalets, are noted for their comfort and warmth. Amenities such as fireplaces and bathtubs add to the romantic and cozy ambiance. While some furnishings are a bit dated and room sizes vary, the overall cleanliness and effective heating systems contribute to a pleasant stay.
The hotel's cleanliness standards are highly praised with well-maintained rooms and a tidy overall environment frequently highlighted. Despite a few isolated lapses in housekeeping, the hotel's commitment to cleanliness and organization remains a strong point.
The staff at Vila Suzana Parque Hotel are generally commended for their friendliness, attentiveness and helpful service, significantly enhancing guests' experiences. Although there are occasional mentions of inconsistent behavior, the majority of interactions are marked by warmth and efficiency.
Wi-Fi quality receives mixed feedback with some guests lauding its stability and others pointing out issues with signal strength and consistency, particularly in certain rooms and chalets.
The pool facilities offer a mixed experience as well. While the thermal pool and indoor areas are appreciated for their warmth and pleasant environment, issues with cleanliness and inconsistent heating detract from the overall experience. The pool area is generally well-maintained and includes amenities that enhance the family-friendly atmosphere.
Parking facilities are recognized as ample and convenient with individual garages adding to the ease of access. Some challenges in maneuvering and the lack of shaded areas are noted, but the free and private parking remains a beneficial feature.
For families, Vila Suzana Parque Hotel is highly recommended, offering spacious chalets, children-friendly amenities and a serene environment perfect for relaxation and activities. The hotel’s setting, charm and facilities make it an ideal choice for family vacations.
The quality of the beds is frequently highlighted as a positive aspect, offering comfort and clean linens, though some guests find the mattresses too firm.
Overall, Vila Suzana Parque Hotel stands out for its tranquil setting, comfortable accommodations, excellent breakfast and warm service, making it a highly recommended destination for a restful and enjoyable stay in Canela.
Boutique-style Hotel
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Hotel with Parking
4-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
Vila Suzana Parque Hotel in Canela enjoys an outstanding reputation for its prime location, nestled in a tranquil and verdant neighborhood. Guests consistently praise the hotel's setting amidst nature with abundant greenery and a peaceful atmosphere, making it an ideal retreat for relaxation. Despite its serene environment, the hotel is conveniently close to downtown Canela, offering easy access to local attractions and amenities. Its proximity to Gramado is also noted as a significant advantage, allowing guests to explore the region with ease.
The hotel's strategic location, combined with excellent parking facilities and the availability of bicycles, enhances the experience for visitors looking to enjoy the area's scenic beauty. The quiet streets and well-maintained park-like surroundings add to the charm, providing a perfect backdrop for leisurely walks and bike rides.
Multiple reviews highlight the hotel's fantastic structure, cleanliness and helpful staff, reinforcing the overall positive experience. The balance between its peaceful setting and accessibility to the town center makes Vila Suzana Parque Hotel a highly recommended choice for those seeking a restful yet conveniently situated accommodation in Canela.
The breakfast at Vila Suzana Parque Hotel generally garners positive feedback from guests, emphasizing the high quality and variety of the morning meal. Guests repeatedly describe the breakfast as wonderful, delicious and very complete, noting that it offers a wide range of options including fruits, breads, hot and cold beverages, as well as lactose-free and gluten-free choices. Many reviewers highlight the breakfast as one of the favorite aspects of their stay, often mentioning the charming and pleasant environment in which it is served.
However, there are occasional mentions of the breakfast not always living up to the advertised images with some guests finding it basic or lacking in variety. Issues with replenishment of items close to the end of the service and suggestions for more protein and healthy options, are also noted by a few guests. Despite these concerns, the majority of reviews consistently praise the breakfast's quality, taste and the friendly, helpful service provided by the staff. The extended breakfast hours until 11:00 AM also add to the convenience and enjoyment for many guests.
Overall, while there are areas for improvement, the breakfast experience at Vila Suzana Parque Hotel remains a standout feature for most visitors, leaving them satisfied and ready to start their day.
Vila Suzana Parque Hotel boasts a range of charming and cozy accommodations, primarily praised for their comfort and warmth. Guests frequently comment on the spaciousness of the chalets, which are well-appointed with amenities such as fireplaces and bathtubs, offering a romantic and private ambiance ideal for relaxation. The interiors, although somewhat dated, are well-maintained and clean, ensuring a pleasant stay.
The beds are highlighted for their comfort and the overall cleanliness of the rooms is noteworthy with daily towel changes and well-kept bathrooms. Heating systems in the rooms and chalets are effective, contributing to a cozy atmosphere even during colder nights.
However, some aspects need attention, such as the worn-out furniture and the limited amenities provided. The acoustics of the rooms could be improved as noise from adjacent rooms can occasionally be a disturbance. Additionally, a few rooms and bathrooms are reported to be on the smaller side and in need of renovation.
Despite these minor drawbacks, the hotel's facilities and surroundings are widely appreciated. The spacious outdoor area, complete with a warm, albeit small pool, adds to the hotel's charm. The breakfast, though simple, is considered tasty and satisfactory.
In summary, Vila Suzana Parque Hotel is well-regarded for its comfortable and cozy accommodations, particularly the spacious and private chalets. While there are a few areas that could benefit from updates and enhancements, the overall experience is one of relaxation and comfort in a picturesque setting.
Visitors to Vila Suzana Parque Hotel frequently highlight the comfort and quality of the beds as a standout feature. Many guests describe the beds as very good, big and wonderfully comfortable, often praising the quality bedding and soft sheets. The rooms are noted for being cozy and warm with clean and fresh bed linens. However, some guests found the double beds to be uncomfortably hard with repeated mentions of firm or hard mattresses causing discomfort for some. A few visitors reported issues with old or stained bed linens and some experienced gaps between joined beds, affecting their comfort. Overall, while the general consensus leans towards a positive experience with comfortable and large beds, the firmness of the mattresses and occasional quality issues with linens are noted drawbacks.
Vila Suzana Parque Hotel receives high praise from guests for its impeccable cleanliness and meticulous organization. Visitors frequently commend the hotel for its fresh and clean bed and bath linens, well-maintained rooms and overall sense of hygiene. Many highlight the spotless appearance of the accommodations, describing the rooms as both comfortable and fragrant. The hotel's environment, including the external areas, is noted to be consistently well-kept and clean.
Despite the overwhelmingly positive feedback, there are occasional mentions of lapses in cleanliness, such as dirty bathrooms or unclean pools. Some guests noticed housekeeping could be more thorough, pointing out specific issues like unflushed toilets, stained furniture and the need for room renovations. However, these instances appear to be exceptions rather than the norm.
Overall, Vila Suzana Parque Hotel boasts a reputation for high standards of cleanliness, making it a reliable choice for travelers seeking a tidy and well-maintained place to stay.
The staff at Vila Suzana Parque Hotel receive mixed reviews, but the general consensus leans towards a positive experience. Guests frequently praise the attentiveness, friendliness and helpfulness of the staff, making particular mention of excellent service from the reception to breakfast. Politeness and kindness seem to be hallmarks with several reviewers highlighting exceptional service from specific employees like Mr. Cláudio.
Notably, the hotel is marked as family-friendly and guests appreciate the welcoming and respectful demeanor of the team. There were numerous mentions of the staff going above and beyond to accommodate requests, such as promptly bringing a chimarrão when asked. Visitors often use terms like "very friendly," "efficient," and "attentive" to describe their interactions with hotel personnel.
However, some reviews note inconsistencies. A few guests experienced cold or rude behavior, particularly at the reception. Issues of inflexibility, slow service and lack of courtesy were mentioned, which could detract from an overall positive impression.
Despite the few negative remarks, the majority of guests find the staff at Vila Suzana Parque Hotel to be warm, friendly and accommodating, contributing significantly to their enjoyment of the stay.
The Wi-Fi experience at Vila Suzana Parque Hotel presents a mix of both positive and negative comments from guests. On the bright side, many guests praised the quality of the Wi-Fi, describing it as good, very good and even excellent in some instances. Positive feedback also highlighted that the Wi-Fi was working as expected and was stable in common areas.
However, there were several criticisms pointing out that the Wi-Fi signal was weak or inconsistent, especially in certain rooms and chalets. Some guests noted that the internet was dropping frequently and fluctuated a lot, making it unreliable for streaming or work purposes. Occasional feedback mentioned the Wi-Fi not working properly in rooms or chalets, forcing guests to rely on their phone's 4G data.
In summary, while the Wi-Fi at Vila Suzana Parque Hotel receives praise for its quality in some areas, its performance can be quite variable with stability issues particularly noted in specific accommodations.
Vila Suzana Parque Hotel features a range of thermal and heated pools that seem to receive quite mixed feedback. The indoor pool garners appreciation for its natural lighting and offers a pleasant environment, ideal for enjoying a glass of wine or a relaxing dip. Many guests highlight the thermal pool as marvelous with the water at a great temperature, making it a nice, warm retreat. However, various reviewers point out that the pool cleanliness often leaves much to be desired with several mentions of dirt at the bottom and instances where the pool was described as filthy. While some guests found the heated pool to be just right, others noted that it wasn’t very heated or wasn't heated at all at times with the pool heater occasionally not operational.
Several reviews commend the overall pool area for being well-maintained despite needing more frequent cleanings. The pool area includes additional amenities such as a game room and a space for children, enhancing the overall experience for families. Some guests find the pool size to be on the smaller side but note that it remains functional. There's a request for more infrastructure around the pool, like a clothesline for hanging wet clothes.
Despite the mixed reviews, the pool and its surroundings do receive praise for contributing to the hotel’s comfortable atmosphere.
The parking facilities at Vila Suzana Parque Hotel receive a mix of positive and constructive feedback from guests. Many appreciate the exclusive and private parking spaces available next to the chalets with ample and sufficient spaces ensuring guests rarely have trouble finding a spot. The presence of individual garages for each chalet is highlighted as a beneficial feature, especially with the ease of access to one's room.
However, some guests noted that parking in the available garages can be somewhat difficult and the discomfort of cars being left in the sun is mentioned. Improvements such as shaded areas or pergolas are suggested for better comfort. While some parking spaces are described as not very comfortable and being on the street, the overall accessibility and adequacy for disabled and elderly guests receive positive remarks. Free parking is also a significant advantage with exclusive, private garages providing a convenient experience for those staying in the cottages.
Vila Suzana Parque Hotel stands out as an exceptional destination for families, offering a warm, welcoming environment that caters to guests of all ages. The hotel boasts various amenities thoughtfully designed for both kids and adults, making it highly recommended for families. Located in a picturesque, wooded and tranquil neighborhood secluded from the center of Canela, the hotel provides a perfect setting for family vacations.
The expansive chalets, ideal for larger groups, create a cozy and comfortable family atmosphere. Guests appreciate the family-oriented environment, which includes a children-friendly outdoor area and multiple relaxation options such as a big bathtub and a good-sized heated pool. The charming courtyard with hammocks allows for peaceful moments while surrounded by nature with many trees and birds enhancing the serene ambiance.
Families have access to great facilities, including a game room, amenities for playing games and spaces designed specifically for children. The hotel also features a room with a microwave, adding convenience for parents. Additionally, the area for chimarrão offers a pleasant spot for social activities, contributing further to the overall experience.
Noteworthy is the calm, quiet ambiance that permeates the premises, making it an excellent location for a relaxing family retreat. Guests repeatedly express their satisfaction with the peaceful and secure environment, making it an ideal place for family leisure and togetherness.
In summary, Vila Suzana Parque Hotel provides a beautiful, serene setting with ample family-friendly amenities, ensuring an excellent and memorable stay for families with children.
Vila Suzana Parque Hotel, nestled in a beautiful and serene residential neighborhood surrounded by lush greenery, offers a tranquil setting for its guests. The overall look of the hotel is commendable, featuring a high-level appearance. Additionally, the accommodation includes unique amenities such as heated floors, which are not commonly found in similar hotels in the region.
Guests have praised the hotel for its excellent value for money, citing it as a great cost-benefit option and appreciating the competitive pricing. The hotel, structured with vertical hotel rooms and charming cabins, exudes a peaceful and pleasant ambiance.
While the furniture is noted as good, it could benefit from some updates and the breakfast selection has room for improvement, especially for a hotel aiming to meet four-star standards. Despite moments where the accommodations did not entirely reflect four-star expectations, Vila Suzana Parque Hotel remains a commendable choice for its picturesque location and overall value.
Vila Suzana Parque Hotel offers a consistently praised heated pool that is a prime attraction for guests. The pool's temperature is described as comfortable and well-regulated, creating a cozy and inviting environment for relaxation. The indoor pool, located close to the chalets, is well-maintained, clean and treated, contributing to a pleasant guest experience. The surrounding leisure areas, including a game area and bicycles for rides, are equally appreciated. Overall, the heated pool at Vila Suzana Parque Hotel stands out as a delightful and well-managed feature, ensuring warmth and comfort for visitors.
The indoor pool at Vila Suzana Parque Hotel receives high praise from guests for its heated water, ensuring a warm and comfortable swimming experience. The well-maintained pool area, described as clean and inviting, is a notable attraction of the hotel. Guests appreciate the natural lighting in the indoor pool space, enhancing the overall ambiance. Strategically located close to the chalets, the convenience of accessing the pool is also noted. Travelers frequently highlight that the heated indoor pool significantly enhances their stay with several referring to it as the best feature of the hotel. Additionally, the thermal pool has been described as marvelous, adding to the positive experience. However, there are a few mentions of the pool occasionally not being as warm as expected or not being very inviting. Despite this, the overall sentiment reflects satisfaction with the indoor pool facilities, contributing to a pleasant stay at the hotel.
Vila Suzana Parque Hotel offers a unique boutique atmosphere complemented by its distinct design. Guests appreciate the well-maintained rooms that match the photos perfectly, ensuring no surprises upon arrival. The ambiance of the hotel adds to its charm, making for a pleasant stay. A highlight is the chalet that comes with a bathtub, providing additional comfort. Situated in a wonderful location, the hotel also offers valuable amenities like free parking spaces. Although the pool is small, it is warm and inviting, adding to the overall appeal of the boutique experience.
Vila Suzana Parque Hotel offers a welcoming environment for guests traveling with pets. The hotel accepts animals and provides ample space for them to roam freely, making it an ideal destination for pet owners looking for pet-friendly accommodations. Guests have appreciated the calm and tranquil atmosphere, which benefits both humans and their furry companions. The hotel is noted for its receptiveness towards animals with dogs being particularly well-received. However, it's important to note that there may be fees associated with bringing pets and certain rules regarding pet stays in rooms. Overall, the hotel’s pet-friendly policy aids in creating a comfortable stay for guests and their pets.
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Location
The hotel's strategic location, combined with excellent parking facilities and the availability of bicycles, enhances the experience for visitors looking to enjoy the area's scenic beauty. The quiet streets and well-maintained park-like surroundings add to the charm, providing a perfect backdrop for leisurely walks and bike rides.
Multiple reviews highlight the hotel's fantastic structure, cleanliness and helpful staff, reinforcing the overall positive experience. The balance between its peaceful setting and accessibility to the town center makes Vila Suzana Parque Hotel a highly recommended choice for those seeking a restful yet conveniently situated accommodation in Canela.
Breakfast
However, there are occasional mentions of the breakfast not always living up to the advertised images with some guests finding it basic or lacking in variety. Issues with replenishment of items close to the end of the service and suggestions for more protein and healthy options, are also noted by a few guests. Despite these concerns, the majority of reviews consistently praise the breakfast's quality, taste and the friendly, helpful service provided by the staff. The extended breakfast hours until 11:00 AM also add to the convenience and enjoyment for many guests.
Overall, while there are areas for improvement, the breakfast experience at Vila Suzana Parque Hotel remains a standout feature for most visitors, leaving them satisfied and ready to start their day.
Rooms
The beds are highlighted for their comfort and the overall cleanliness of the rooms is noteworthy with daily towel changes and well-kept bathrooms. Heating systems in the rooms and chalets are effective, contributing to a cozy atmosphere even during colder nights.
However, some aspects need attention, such as the worn-out furniture and the limited amenities provided. The acoustics of the rooms could be improved as noise from adjacent rooms can occasionally be a disturbance. Additionally, a few rooms and bathrooms are reported to be on the smaller side and in need of renovation.
Despite these minor drawbacks, the hotel's facilities and surroundings are widely appreciated. The spacious outdoor area, complete with a warm, albeit small pool, adds to the hotel's charm. The breakfast, though simple, is considered tasty and satisfactory.
In summary, Vila Suzana Parque Hotel is well-regarded for its comfortable and cozy accommodations, particularly the spacious and private chalets. While there are a few areas that could benefit from updates and enhancements, the overall experience is one of relaxation and comfort in a picturesque setting.
Beds
Cleanliness
Despite the overwhelmingly positive feedback, there are occasional mentions of lapses in cleanliness, such as dirty bathrooms or unclean pools. Some guests noticed housekeeping could be more thorough, pointing out specific issues like unflushed toilets, stained furniture and the need for room renovations. However, these instances appear to be exceptions rather than the norm.
Overall, Vila Suzana Parque Hotel boasts a reputation for high standards of cleanliness, making it a reliable choice for travelers seeking a tidy and well-maintained place to stay.
Staff
Notably, the hotel is marked as family-friendly and guests appreciate the welcoming and respectful demeanor of the team. There were numerous mentions of the staff going above and beyond to accommodate requests, such as promptly bringing a chimarrão when asked. Visitors often use terms like "very friendly," "efficient," and "attentive" to describe their interactions with hotel personnel.
However, some reviews note inconsistencies. A few guests experienced cold or rude behavior, particularly at the reception. Issues of inflexibility, slow service and lack of courtesy were mentioned, which could detract from an overall positive impression.
Despite the few negative remarks, the majority of guests find the staff at Vila Suzana Parque Hotel to be warm, friendly and accommodating, contributing significantly to their enjoyment of the stay.
Wi-Fi
However, there were several criticisms pointing out that the Wi-Fi signal was weak or inconsistent, especially in certain rooms and chalets. Some guests noted that the internet was dropping frequently and fluctuated a lot, making it unreliable for streaming or work purposes. Occasional feedback mentioned the Wi-Fi not working properly in rooms or chalets, forcing guests to rely on their phone's 4G data.
In summary, while the Wi-Fi at Vila Suzana Parque Hotel receives praise for its quality in some areas, its performance can be quite variable with stability issues particularly noted in specific accommodations.
Pool
Several reviews commend the overall pool area for being well-maintained despite needing more frequent cleanings. The pool area includes additional amenities such as a game room and a space for children, enhancing the overall experience for families. Some guests find the pool size to be on the smaller side but note that it remains functional. There's a request for more infrastructure around the pool, like a clothesline for hanging wet clothes.
Despite the mixed reviews, the pool and its surroundings do receive praise for contributing to the hotel’s comfortable atmosphere.
Parking
However, some guests noted that parking in the available garages can be somewhat difficult and the discomfort of cars being left in the sun is mentioned. Improvements such as shaded areas or pergolas are suggested for better comfort. While some parking spaces are described as not very comfortable and being on the street, the overall accessibility and adequacy for disabled and elderly guests receive positive remarks. Free parking is also a significant advantage with exclusive, private garages providing a convenient experience for those staying in the cottages.
Family
The expansive chalets, ideal for larger groups, create a cozy and comfortable family atmosphere. Guests appreciate the family-oriented environment, which includes a children-friendly outdoor area and multiple relaxation options such as a big bathtub and a good-sized heated pool. The charming courtyard with hammocks allows for peaceful moments while surrounded by nature with many trees and birds enhancing the serene ambiance.
Families have access to great facilities, including a game room, amenities for playing games and spaces designed specifically for children. The hotel also features a room with a microwave, adding convenience for parents. Additionally, the area for chimarrão offers a pleasant spot for social activities, contributing further to the overall experience.
Noteworthy is the calm, quiet ambiance that permeates the premises, making it an excellent location for a relaxing family retreat. Guests repeatedly express their satisfaction with the peaceful and secure environment, making it an ideal place for family leisure and togetherness.
In summary, Vila Suzana Parque Hotel provides a beautiful, serene setting with ample family-friendly amenities, ensuring an excellent and memorable stay for families with children.
4 Star
Guests have praised the hotel for its excellent value for money, citing it as a great cost-benefit option and appreciating the competitive pricing. The hotel, structured with vertical hotel rooms and charming cabins, exudes a peaceful and pleasant ambiance.
While the furniture is noted as good, it could benefit from some updates and the breakfast selection has room for improvement, especially for a hotel aiming to meet four-star standards. Despite moments where the accommodations did not entirely reflect four-star expectations, Vila Suzana Parque Hotel remains a commendable choice for its picturesque location and overall value.
Heated Pool
Indoor Pool
Boutique-Style
Dog Friendly
Yes, Vila Suzana Parque Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Vila Suzana Parque Hotel.
Yes, Vila Suzana Parque Hotel welcomes dogs.
Yes, parking facilities are available at Vila Suzana Parque Hotel.
No, Vila Suzana Parque Hotel doesn't have a gym.
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