Summary of reviewsCasa Kasteli is a charming and comfortable small hotel located in the heart of Chania Old Town, offering an incredible location that guests rave about. The rooms are spacious, clean and beautifully furnished with all the basic amenities one could need, including a fridge, kettle, hairdryer and Wi-Fi. The bathrooms are spacious and comfortable and some rooms feature balconies with a view of the ruins. The hotel is spotless and immaculate with very good cleaning service and the staff, especially the owner Alex, have received glowing reviews for being amazing, super-friendly and extremely helpful. The hotel offers private parking for a small fee, which is incredibly convenient and the beds are praised by guests for being comfortable and perfect for sensitive sleepers who need their rest. Overall, guests highly recommend Casa Kasteli for its location, cleanliness, comfort and welcoming staff. Show more
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Categories
Guest House with Rooms With Jacuzzi / Hot-tub
Guest House for Honeymoon
Romantic Guest House
Guest House near Nightlife Spots
Guest House with Parking
Small Guest House
Guest House where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception μασκα , γαντια μιας χρησεωςς
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 5 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? Yes
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? Yes, New hours: Check-in: 03:00 - Check-out: 00:00
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? No
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? No
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? Yes, in public areas and guest rooms
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? No
Do you offer contactless delivery for in-room dining? No
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
"Health First" certification issued by the Hellenic Chamber of Hotels / Ministry of Tourism in Greece
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? Yes
Has the hotel closed during the pandemic? Yes
Additional Information: οι κοινοχρηστοι χωροι και τα δωματια απολυμενονται με ακτινοβολια UVC
Double Room with Double bedOnly 200 metres from the Old Port of Chania, this air-conditioned room features a balcony, mini fridge and TV.
Family RoomOnly 200 metres from the Old Port of Chania, this air-conditioned room features a balcony, mini fridge and TV.
Suite with Hot TubOpening to a garden with an outdoor hot tub, this spacious and air-conditioned apartment offers a separate bedroom. It has a kitchen with dining area and oven with hobs. A smart TV and a bathroom with washing machine are included. Free WiFi is provided.
Please note that the use of hot tub costs 50 euros per hour.
Economy Double RoomThe double room provides air conditioning, a private entrance, a balcony with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.
Double or Twin Room with BalconyThe twin/double room offers air conditioning, a private entrance, a balcony with city views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.
Casa Kasteli, located in the heart of Chania Old Town, is a charming and comfortable small hotel with an incredible location. The quiet and walkable street is right beside the old casteli wall and is convenient to restaurants, shops and the port. Despite being in the center, the hotel is very quiet and perfect for a peaceful stay. Guests rave about the location, calling it the best in Chania and extremely convenient for exploring both the old town and the port. The hotel's host, Alex, is also highly praised for his hospitality. The location is described as excellent, perfect, amazing and strategic with many guests noting how close it is to everything important in Chania. From the hotel, it's easy to access beaches and restaurants and go for a stroll around the picturesque old town. The hotel's balcony also receives special mention, offering a great view of the beautiful historic surroundings.
Rooms
Casa Kasteli is a lovely house located in the heart of the old town of Chania. The rooms are spacious, clean and beautifully furnished with all the basic amenities one could need, including a fridge, kettle, hairdryer and Wi-Fi. The bathrooms are spacious and comfortable and some rooms feature balconies with a view of the ruins. The apartments have an outside courtyard, which is very comfortable and serene. The location of the apartment couldn't be better as it is in the center of the town. Guests note that the room was cleaned every day and the owners were incredibly friendly and accommodating. While some guests mention that the rooms may be slightly noisy, the overall experience is exceptional with large, clean and comfortable rooms. Casa Kasteli is highly recommended for its location, cleanliness and comfort.
Beds
Stay at Casa Kasteli for a comfortable and peaceful night's sleep. The beds are praised by guests for being comfortable and perfect for sensitive sleepers who need their rest. The rooms are simple but cozy, providing a tranquil atmosphere for guests. While some guests found the air conditioning units to be a bit too close to the beds, others reported great comfort from the bedding. Overall, the beds are described as very comfortable by most guests with only a few finding them to be average. The economy room may have a bed placed oddly, but the rest of the rooms' bedding are praised and allow for a good night's rest.
Cleanliness
Casa Kasteli is a spotless and immaculate hotel with very good cleaning service. The rooms are spacious, comfortable and very clean with daily cleaning and frequent replacements of towels. Guests found their rooms always super clean and tidied up upon returning from day tours. The hotel provides excellent tips on local restaurants, specialties, beaches and places to visit, as well as interesting stories about the island's history and Chania. The location is excellent within the old town of Chania and there is reserved parking a few meters away to make life much easier. The rooms are nicely decorated and equipped with everything necessary, including a fridge and a lovely terrace. The bathrooms have also been recently renovated. Overall, guests highly recommend Casa Kasteli for its cleanliness and comfort.
Staff
Casa Kasteli's staff, especially the owner Alex, have received glowing reviews from guests. They are described as amazing, super-friendly and extremely helpful with anything guests may need, from parking to recommendations on the best places to visit or eat. Alex has been praised for his warm hospitality, treating guests like family and offering precious recommendations and great kindness. Guests have also highlighted the owner's knowledge of Chania and the surrounding areas and his willingness to share tips and interesting stories about the history of the island. The staff have been described as attentive, kind and professional and Casa Kasteli's location, free parking and excellent recommendations have been noted as great features of the hotel. The only significant issue reported was the noise from neighboring properties, but guests still highly recommended the hotel for its welcoming staff and great service. Overall, Casa Kasteli's staff are a major highlight of the hotel and a big reason why guests feel at home during their stay.
Parking
Casa Kasteli, a well-located hotel in the heart of Chania, offers guests the convenience of private parking for a small fee of €10 per night. Guests are delighted with the private parking space on request, which is extremely helpful, especially as finding a parking space can sometimes be a little difficult. Alex, the owner, is an absolute delight, providing disinterested recommendations for local restaurants, specialties, beaches and places to visit, as well as interesting stories about the history of the island and Chania. Moreover, the annexed parking lot just around the corner is incredibly convenient, considering the hotel's strategic location in the center. Additionally, there is a free parking space available, which is about a 7-minute walk away. The hotel is well equipped with private parking and comfortable enough to surrender one’s vehicle. Although a guest had trouble with unclear parking conditions, some even arrived and left with rented cars, finding a place wasn't too much of a difficult task. Overall parking at Casa Kasteli is a BIG PLUS and guests will enjoy the convenience and comfort of having a designated parking spot during their stay.
No, Casa Kasteli doesn't have any pool.
No, a spa isn't available at Casa Kasteli.
No, Casa Kasteli doesn't allow dogs.
Yes, parking facilities are available at Casa Kasteli.