The staff at Avani Plus Koh Lanta Krabi Resort - SHA Extra Plus are truly amazing with guests using phrases such as "exceptionally friendly and helpful," "amazing," and "genuinely nice" to describe them. The front desk and front of house staff are particularly praised for their warm welcome and helpfulness with guests pointing out personnel as being very attentive and deserving of a 5-star rating. However, there were a few negative comments about staff forgetting requests and being slow, indicating room for improvement. The manager, Khun Nicki, is singled out for doing an excellent job and guests mention other staff by name as standout team members. The facilities are also highly rated and well-maintained, but a few guests expressed frustration with language barriers causing misunderstandings. Overall, the Thai people are described as extremely nice, making for a welcoming and hospitable environment.