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Summary of reviewsThe Hyatt Regency Jacksonville Riverfront offers a delightful stay characterized by its prime location, scenic views and attentive staff. Situated beautifully on the water in the heart of Jacksonville, it's an excellent choice for both business travelers and tourists. Guests often highlight its proximity to major venues like the Florida Theater, TIAA Bank Field stadium and various downtown attractions. The riverfront setting provides breathtaking views of the city skyline, enhancing the overall experience.
Guests have mixed feelings about the breakfast with many enjoying the tasty offerings and commendable service. However, some found the cost to be high and wished for better value. Dinner fares better with most diners praising The Tavern and Morton's Steakhouse for their quality food and atmosphere. The flexibility of late-night dining options is an added advantage, though some dining experiences were met with criticisms about price and service.
The rooms garner praise for their spacious layouts and spectacular river views. While many appreciate the comfort and modern interiors, issues such as outdated decor, cleanliness inconsistencies and maintenance problems were noted. The hotel's cleanliness overall receives favorable reviews, though specific areas could benefit from more consistent housekeeping.
Staff at the Hyatt Regency are widely acclaimed for their friendliness and professionalism, playing a vital role in enhancing the guest experience. The valet and concierge teams are especially praised for their helpfulness. However, minor issues with the coffee shop staff and occasional lapses in front desk service were reported.
Wi-Fi connectivity at the hotel receives mixed reviews with some guests satisfied and others facing significant issues. The gym is highlighted as a standout feature due to its cleanliness, variety of equipment and beautiful views, contributing positively to guests' stays.
The rooftop pool is appreciated for its scenic ambiance and cleanliness, despite occasional shortcomings such as limited seating and inconsistent temperature control. Parking is convenient with multiple options, though fees are considered high by some guests.
Families find the hotel generally accommodating, though those with very young children might need to consider safety and noise factors. The hotel's connection to local nightlife is rather sedate with safety concerns noted at night due to the presence of homeless people in the area. Nonetheless, the stunning views from the rooms and proximity to events like the jazz festival are enjoyed by many.
Comfortable beds are frequently mentioned with some guests facing issues such as discomfort and poor quality in bedding materials. The overall three-star rating reflects a mix of great amenities and areas needing improvement, but the Hyatt Regency Jacksonville Riverfront remains a popular choice for its location, amenities and service.
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