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The Montcalm Marble Arch

London , 2 Wallenberg Place (Show on Map)

7.0

Good

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Summary of reviewsThe Montcalm Marble Arch is praised for its exceptional location, which is a short walk from Oxford Street and Hyde Park, making it ideal for shopping and exploring London. However, the breakfast offering receives mixed reviews with some finding it excellent and others deeming it horrible and overpriced. The hotel's rooms also receive mixed reviews with some guests impressed with their spaciousness and amenities while others found them old, tired and small. The staff are renowned for their hospitality with some outstanding employees mentioned by guests. Meanwhile, cleanliness is prioritized, but some areas of the hotel need improvement. The quality of the beds also receives mixed reviews. Lastly, while some guests were pleased with their stay, others believe the hotel falls short of expectations for its five-star rating due to issues with cleanliness and facilities.
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Hotel with Spa

The Spa at The Montcalm is a beautiful sanctuary of fitness and wellness which offers anti-ageing facials and Swedish, Thai and Japanese body treatments.

Spa facilities:

Indoor pool(s)

Private massage and treatment room(s) - Number: 4

Sauna(s)

Steam room(s) / Hammam(s)

Fitness area

Spa services:

Facial treatments

Body treatments

Head massage

Neck massage

Hand massage

Foot massage

Hot stone massage

Swedish massage

Thai massage

Body scrub

Foot bath

Answers last updated according to the official website.

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Historic Hotel

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Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Heated Pool Indoor Pool

Business Hotel

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5-Star Hotel

Hotel with Indoor Pool

Hotel with Heated Pool

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About The Montcalm Marble Arch

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Guest Reviews

7.0

Good

Location

Guests rave about the location of The Montcalm Marble Arch, calling it superb and brilliant. It's located just a short walk from Oxford Street and Hyde Park, making it great for both shopping and getting around to the rest of London. The hotel is centrally located and close to all major attractions, shops and stations. Parking options close by also make it convenient. If you're looking to experience the best of central London, this hotel's exceptional location is perfect for you.

Breakfast

Guests of The Montcalm Marble Arch hotel had mixed feelings about the breakfast offering. While some found the breakfast to be excellent and plentiful, others thought it was horrible and not worth the price. The breakfast is served buffet style and costs an additional £19 per person, which some guests thought was a little steep. Some guests even advised others to avoid breakfast altogether as it was considered terrible, overpriced and not replenished quickly enough. Additionally, those with specific dietary requirements were disappointed with the lack of gluten-free products available at breakfast.

Rooms

Guests who stayed at The Montcalm Marble Arch had mixed reviews about the rooms. While some guests were impressed with the lovely and spacious rooms that came with every amenities required for a comfortable stay, others found the rooms in the hotel old, tired and small. Some guests complained of noise and bad smell, while others found a lack of facilities and poor room service. The out-dated furniture and decor of some rooms were also pointed out. However, some guests did have a good experience and were pleasantly surprised with suite upgrades or spacious rooms. Overall, the hotel is decent, but some improvements in room maintenance and updates would make it a more luxurious stay.

Beds

The Montcalm Marble Arch boasts luxurious accommodations, but some recent guests have had mixed experiences with the beds. While some found the beds to be extremely comfortable, others noted that the mattress and pillows could use an update. A few guests also commented on the small size of the beds and rooms. Sadly, a few guests found the pillows and duvets to be of poor quality and called for immediate changes. Nonetheless, the hotel was also praised by some guests for its undoubtedly comfortable beds. Some guests were unhappy with the bedding set up and found it difficult to get comfortable. Overall, while the hotel boasts stylish rooms, it might be worth inquiring about the bedding's state when making your reservation.

Cleanliness

The Montcalm Marble Arch serves as a great spot for travelers seeking for clean and comfortable facilities. Most rooms are lovely and spotless, providing a relaxing and calming stay. However, some of the facilities are a bit outdated and need better maintenance. Housekeeping staff needs to be more attentive to detail as hair is sometimes found in the shower and not all rooms are perfectly clean. Some guests even reported their rooms were not cleaned despite reporting it to the reception. It's clear that cleanliness is a priority, but some areas of the hotel still need improvement. Overall, The Montcalm Marble Arch offers a useable and clean place to stay with an ideal location for exploring the city.

Staff

The staff at The Montcalm Marble Arch are exceptional with many guests commenting on their friendliness, helpfulness and professionalism. They provide a warm welcome and are always accommodating and attentive, ensuring every guest has a great experience. Special mentions go to George, Marius, Ambika, Narasimha, Navina, Prashant and Jade who are outstanding. However, some guests did have negative experiences with certain receptionists and maintenance staff who were rushed, unhelpful and caused distress. Overall, the staff's hospitality is fantastic and guests feel well looked after, especially when it comes to luggage handling. The location is convenient and the toilet facilities are great with some guests highlighting the importance of having a Shattaf.

5 Star

Guests of The Montcalm Marble Arch have mixed views about the five-star rating of the hotel with many stating that it falls short of their expectations. Some guests are pleased with their stay and consider it to be a superb, exceptional property offering value for money. However, others have complained about the cleanliness of the rooms, small room sizes and faulty amenities such as fridges and kettles. Some guests even rated the hotel as low as two stars and point out the discrepancy between the advertised star rating and the actual quality of the hotel. Overall, it seems that the hotel could benefit from improving its services and facilities to better match guests' expectations of a five-star property.

Yes, The Montcalm Marble Arch has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

Yes, a spa is available at The Montcalm Marble Arch. For more information, read the answers to the Spa questionnaire

No, The Montcalm Marble Arch doesn't allow dogs.

No, parking facilities aren't available at The Montcalm Marble Arch.

Yes, The Montcalm Marble Arch has a gym.

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