Sankara Nairobi, Autograph Collection
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This contemporary five star hotel is located in the beating heart of Nairobi's epicenter where commerce, nightlife, shopping and dining are just outside your doorstep. Sankara hotel offers creative bars and restaurants, a stunning rooftop pool, and strives to connect guests to the rich Kenyan culture with handpicked modern African art.
Summary of reviewsSankara Nairobi, Autograph Collection has an excellent location in the heart of Nairobi with many local attractions and great restaurants within walking distance. The staff is praised for their helpful and friendly attitude and the breakfast buffet is amazing with a wide variety of options for both healthy and indulgent eaters. The rooms offer modern and comfortable accommodations with well-organized spaces and nice amenities, but some guests mentioned minor issues with outdated rooms or difficult-to-open water bottles. The hotel is very clean and secure, although some guests noted areas where the cleanliness could be improved. The staff is described as polite, professional and eager to help with top-quality customer service. The rooftop pool is a notable feature but some guests reported it being small, not heated and more of a feature for the bar/restaurant than for guests. Despite these challenges, guests still recommend Sankara Nairobi for its convenient location and lovely rooftop pool.
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Categories
Hotel Taking Steps Towards Sustainability
Hotel near Nightlife Spots
Infinity Pool Heated Pool Panoramic View Pool Outdoor Pool
Hotel with Panoramic View Pool
Room Types
About Sankara Nairobi, Autograph Collection
Guest Reviews
Sankara Nairobi, Autograph Collection is undoubtedly a great location and a perfect choice for those who wish to stay in the heart of Nairobi. The hotel is within walking distance to great restaurants and the mall, making it a central location especially for shopping. Guests have commended the hotel's incredible location and the proximity to local attractions. The staff is also impressive with many positive reviews praising their helpful and friendly attitude. So if you're looking for a great location and good staff, look no further than the Sankara Nairobi, Autograph Collection.
Sankara Nairobi, Autograph Collection offers an excellent breakfast experience with a hot buffet consisting of juices, fruits, coffee and eggs. They have a wide variety of options for both healthy and indulgent eaters with food from many different countries. Guests praise the amazing, fantastic and delicious breakfast and they also loved the gluten-free options available. However, some reviews mentioned that the breakfast can be improved concerning the quality of the coffee and the eggs benedict. Despite this, the breakfast was great and fresh and the staff was attentive to assisting with guests' needs. Guests can eat what they want and the breakfast buffet was top-notch, making it an excellent choice for anyone staying at the hotel.
The rooms at Sankara Nairobi, Autograph Collection offer modern and comfortable accommodations with well-organized spaces and nice amenities. The beds are described as comfortable and the linens and rooms are kept very clean. The hotel's location is also convenient. Many guests praised the spaciousness of the rooms and their views with some mentioning nice facilities. However, one guest noted an uncomfortable mattress and difficult-to-open water bottles, while another mentioned issues with controlling the lighting. A few reviews also mentioned outdated rooms and lukewarm water in the bathrooms. Overall, however, guests found the rooms to be nice and comfortable.
When it comes to cleanliness, Sankara Nairobi, Autograph Collection doesn't disappoint. Guests have raved about the safe and secure premises, as well as the super clean rooms and linen. Although some guests noted that the cleanness level could be improved in certain areas, overall the hotel is said to be prima schoon (very clean). The only downside mentioned was the carpet in one guest's room not being up to par, but this was just a minor issue among an otherwise spotless stay.
The reviews for Sankara Nairobi, Autograph Collection glow with positive feedback about the hotel’s staff. Time and again, guests describe the team as incredibly friendly, attentive and helpful. Several people mention the excellent and unique decor throughout the hotel, but it is the staff that truly stand out. Some reviewers even go so far as to call the service world-class. Special praise is reserved for specific staff members such as Deborah, Caroline, Jackson and Benjamin, who provided top-quality customer service. Guests also appreciate the hotel’s security measures and the location, which many say is perfectly placed. Despite the challenges of COVID-19, the staff is responsive, attentive and dedicated to making guests feel welcome. A few reviewers note that the hotel may be short-staffed due to the pandemic, but this doesn’t seem to detract from the overall experience. While one review suggests that customer service could be improved, this seems to be a rare exception to the overwhelmingly positive feedback. Reviewers from around the world (including Denmark, Spain and the Netherlands) all agree that the staff is polite, professional, eager to help and, overall, simply wonderful.
The rooftop pool at Sankara Nairobi, Autograph Collection is a notable feature in the hotel. Guests describe it as nice with a lovely rooftop bar. However, some guests have mentioned that the pool is small and not heated, which has led to it being underutilized. Guests have also pointed out that the pool seems to be more of a feature for the bar/restaurant than for guests to use. Some guests complained about the quality of the water, describing it as dirty and cold. There were also claims that the hotel misrepresented the pool, stating that it was heated when it was not and that the heater was taken for repairs. Noise levels from the bar area were also reported to be high and could be heard in some rooms, as well as chatting from other rooms. Additionally, some restaurants were not open during guests' stays and alcoholic drinks were not available for guests. Despite these challenges, guests still recommend Sankara Nairobi for its convenient location and rooftop pool.
Yes, Sankara Nairobi, Autograph Collection has pool(s) that belong to one or more of the following categories: Infinity Pool, Heated Pool, Panoramic View Pool, Outdoor Pool.
No, a spa isn't available at Sankara Nairobi, Autograph Collection.
No, Sankara Nairobi, Autograph Collection doesn't allow dogs.
Yes, parking facilities are available at Sankara Nairobi, Autograph Collection.
Yes, Sankara Nairobi, Autograph Collection has a gym.