Hampton By Hilton Aachen Tivoli
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Summary of reviewsHampton By Hilton Aachen Tivoli receives largely positive reviews from guests, primarily praising its location, breakfast, room quality and staff. The hotel is conveniently situated near key attractions like Carolus Thermen spa, the Tivoli stadium and Aachen’s historic city center. Its proximity to public transport and the motorway adds to its accessibility. Despite being on the outskirts, the hotel maintains a tranquil environment which is a plus for guests seeking quiet stays.
The breakfast offerings at the hotel are highly regarded with a variety of items including fresh fruits, yogurt, pastries, hot dishes and the standout feature – the US waffle iron. While some guests noted occasional issues with replenishment during peak hours, the overall quality and extensive selection were praised.
Guest rooms at the hotel are consistently described as modern, spacious and clean with comfortable furnishings. Effective soundproofing and modern amenities like air conditioning enhance the stay experience. The cleanliness of the rooms and public areas garners high marks, though there have been occasional mentions of lapses in thoroughness in some areas and frequency of room cleaning.
The staff at Hampton By Hilton Aachen Tivoli are commended for their friendliness, professionalism and helpfulness. The reception staff, in particular, are noted for their efficiency and accommodating nature.
While the dining options for dinner received mixed reviews, guests appreciated the cozy atmosphere of the bar despite its limited menu. The hotel’s dinner offerings mainly focus on simple, fast food items, which some guests found disappointing in terms of variety and quality.
Free Wi-Fi throughout the hotel, though functional in public areas, was found to be inconsistent in rooms, requiring guests to enroll in the Hilton customer program for access. Some guests reported weak signals and unstable connections.
The small gym is well-equipped and clean, offering a pleasant workout experience with positive feedback on its facilities. Parking options include free and paid underground parking, the latter praised for its safety and cleanliness despite the tight spaces that may challenge larger vehicles. Limited EV charging points are available, although functionality and compatibility can be an issue.
Lastly, the hotel is favorable for families with connecting rooms and a family-friendly atmosphere. Some found the rooms adequate and spacious, while others cited space limitations and concerns about the comfort of extra beds for children.
Overall, Hampton By Hilton Aachen Tivoli enjoys a strong reputation for its convenient location, quality breakfast, modern and clean rooms and friendly staff, making it an excellent choice for travelers to Aachen.
Categories
The breakfast offerings at the hotel are highly regarded with a variety of items including fresh fruits, yogurt, pastries, hot dishes and the standout feature – the US waffle iron. While some guests noted occasional issues with replenishment during peak hours, the overall quality and extensive selection were praised.
Guest rooms at the hotel are consistently described as modern, spacious and clean with comfortable furnishings. Effective soundproofing and modern amenities like air conditioning enhance the stay experience. The cleanliness of the rooms and public areas garners high marks, though there have been occasional mentions of lapses in thoroughness in some areas and frequency of room cleaning.
The staff at Hampton By Hilton Aachen Tivoli are commended for their friendliness, professionalism and helpfulness. The reception staff, in particular, are noted for their efficiency and accommodating nature.
While the dining options for dinner received mixed reviews, guests appreciated the cozy atmosphere of the bar despite its limited menu. The hotel’s dinner offerings mainly focus on simple, fast food items, which some guests found disappointing in terms of variety and quality.
Free Wi-Fi throughout the hotel, though functional in public areas, was found to be inconsistent in rooms, requiring guests to enroll in the Hilton customer program for access. Some guests reported weak signals and unstable connections.
The small gym is well-equipped and clean, offering a pleasant workout experience with positive feedback on its facilities. Parking options include free and paid underground parking, the latter praised for its safety and cleanliness despite the tight spaces that may challenge larger vehicles. Limited EV charging points are available, although functionality and compatibility can be an issue.
Lastly, the hotel is favorable for families with connecting rooms and a family-friendly atmosphere. Some found the rooms adequate and spacious, while others cited space limitations and concerns about the comfort of extra beds for children.
Overall, Hampton By Hilton Aachen Tivoli enjoys a strong reputation for its convenient location, quality breakfast, modern and clean rooms and friendly staff, making it an excellent choice for travelers to Aachen.
Family Friendly Hotel
This hotel provides comfortable accommodations and is well-regarded by families. Its location and amenities make it a practical choice for those traveling with children.
Dog Friendly Hotel
This hotel is lauded for its dog-friendly policies, making it an attractive choice for travelers with pets. Guests appreciate the hotel's openness to accommodate dogs with the added benefit of being able to stay with up to two pets. The nominal fee is generally considered reasonable. The positive feedback extends to the hotel's facilities and services tailored for dogs, with clean, well-maintained rooms.
Hotel with Parking
This hotel has parking and is close to the city. It is well-equipped and clean.
3-Star Hotel
This hotel is a reliable option that provides comfortable accommodation and consistent quality. It is a solid choice for travelers seeking a familiar and dependable experience.
Hotel Taking Steps Towards Sustainability
Business Hotel
Accessible Hotel
Hotel with Gym
Guest Reviews
The Hampton By Hilton Aachen Tivoli enjoys a favorable location that garners positive feedback from guests. Conveniently situated near key attractions such as the Carolus Thermen spa and the Tivoli stadium, the hotel is also not far from the historic city center of Aachen. The city center can be accessed on foot, typically in about 20 minutes with routes passing through scenic parks. Public transportation options are readily available with bus stops nearby simplifying trips into the heart of the city.
The proximity to the motorway ensures easy access for those arriving by car, making the hotel a strategic choice for travelers en route to other destinations. Despite being on the outskirts, the hotel maintains tranquility and quiet, adding to its appeal for guests seeking a peaceful stay.
The location is ideal for events at the nearby football stadium and equestrian center and there are ample amenities like restaurants, supermarkets and gas stations in close proximity. Guests also appreciate the hotel's ease of accessibility both for vehicles and on foot, making it a versatile choice for various purposes.
Guests at 'Hampton By Hilton Aachen Tivoli' largely praise the hotel's breakfast offerings. The breakfast area is often described as cozy and pleasant with ample seating, although it can get crowded during peak hours. Many guests highlight the extensive variety and abundance of food available, ranging from fresh fruits, yogurts, pastries and pretzel bread to hot dishes like bacon and sausage. One standout feature frequently mentioned is the original US waffle iron with a batter dispenser, allowing guests to enjoy fresh waffles.
The overall quality and taste of the breakfast receive consistently high marks with words like delicious, extensive, superb and very good common in the reviews. The buffet is noted for having a wide selection, catering to diverse preferences and including items like grilled vegetables, pancakes and even fresh Belgian waffles. The availability of breakfast from 6 am on weekends is a plus for early risers.
On the flip side, a few guests note issues with the replenishment of items, especially during busy times and the waiting time at coffee machines. Some also felt that the breakfast could benefit from more variety and higher quality in certain areas, such as the selection of bakery items and cold cuts. Despite these minor setbacks, the majority of reviews find the breakfast experience to be satisfying and well worth the price, often complemented by the friendly and efficient staff.
When it comes to dining at the Hampton By Hilton Aachen Tivoli, the experiences described reveal a mix of impressions, primarily emphasizing the hotel's limitations. Guests often mention a small restaurant with a restricted menu primarily consisting of fast food options such as pizza, currywurst and other snacks. The selection appears to offer limited variety with several reviews highlighting the simplicity and low quality of the available dishes.
Pizza seems to be a recurring theme with varied opinions; some found it acceptable or even delicious, while others compared it to basic frozen pizza. A few guests noted that the currywurst was served cold and the bread roll undercooked, pointing to inconsistent food preparation.
The hotel's dining facilities include a bar that provides light meals in the evenings, specifically mentioning soup, pasta and snacks. While some guests found the bar a pleasant and cozy spot to relax with reasonably priced options, others described the menu as sparse and the bar itself as uncomfortable. Service at the bar was sometimes limited with reports of it being closed or sparsely stocked after midnight.
There is a consensus that the hotel does not feature a full-service restaurant and this absence was a disappointment for some guests who expected more substantial dining options. The limited meal choices, particularly on weekends and the occasional closure of the restaurant added to the dissatisfaction. Nevertheless, a few guests appreciated the quality of what was available, finding the snacks and some dinner options satisfactory.
In summary, while the dining options at Hampton By Hilton Aachen Tivoli are described as limited and basic with a focus on fast food, the cozy atmosphere at the bar and the occasional praise for certain dishes provide a mixed yet informative picture for potential guests.
The guest reviews for 'Hampton By Hilton Aachen Tivoli' highlight its notable aspects, particularly emphasizing the modernity and cleanliness of the rooms. The hotel is often described as new, clean and well-maintained with rooms that are spacious, comfortable and tastefully furnished. Many guests appreciated the functional and contemporary design, noting that rooms are equipped with modern amenities, including good soundproofing, air conditioning and comfortable beds.
The spaciousness of the rooms is frequently mentioned with guests enjoying the ample space and practical furnishings. Cleanliness is a standout feature with almost unanimous praise for the tidy and spotless state of the rooms. Some visitors found the presence of stains on the walls and slightly worn decor as minor drawbacks, but these did not seem to detract significantly from the overall positive experience.
The bathrooms are another highlight, receiving compliments for being generously sized and having modern fixtures. The soundproofing is noted as effective, ensuring a quiet stay despite the hotel's proximity to busy roads or elevators.
While the cleanliness and overall room quality were consistently praised, some guests reported issues with daily cleaning not being performed, which might be part of hygiene precautions. There were also mentions of missing amenities such as refrigerators and minibars and limitations in storage space, especially in smaller rooms.
Overall, the rooms at 'Hampton By Hilton Aachen Tivoli' seem to provide a comfortable, quiet and well-equipped retreat with modern conveniences, making it a commendable choice for both short and extended stays.
Hampton By Hilton Aachen Tivoli appears to have garnered largely positive feedback regarding the comfort of its beds with many guests noting that they were comfortable and conducive to a good night's sleep. Phrases such as super comfortable bed and very comfortable beds were frequently mentioned, highlighting the generally favorable impression of the bedding.
Guests seemed to appreciate the spaciousness of the beds, often describing them as large and wide, which added to their comfort. While the majority found the beds very comfortable, a significant number also noted that the mattresses tended to be on the harder side with some finding them too firm for their liking. Comments on hard mattresses were recurrent, suggesting that those who prefer softer bedding might find the mattresses less comfortable.
The pillows received mixed reviews; some guests found them nice and soft, while others felt they were way too soft or even flimsy. There were also remarks about the size of the beds in double rooms with several guests noting that the beds were narrower than they expected, sometimes not large enough to comfortably accommodate two people.
In terms of cleanliness and maintenance, reviews indicated mixed experiences. Some guests praised the fresh and quality bedding, while others noted instances of dirty or old linens. A minority also mentioned issues with additional bedding, such as lacking extra blankets or finding the sofa and fold-out beds to be uncomfortable.
Overall, while the comfort level of the beds at Hampton By Hilton Aachen Tivoli is generally high with many guests enjoying restful nights, the preference for mattress firmness and bed size might vary depending on individual sleeping preferences.
The Hampton By Hilton Aachen Tivoli has garnered a mixed yet largely positive sentiment from guests regarding its cleanliness. Many reviews lauded the hotel’s overall cleanliness, highlighting clean and tidy rooms that were spacious, modern and comfortably furnished. Guests frequently praised the hotel as “very clean” and “well maintained,” with some even labeling the cleanliness as “superb.” The public areas, including hallways and breakfast areas, also received commendable remarks for being kept clean and tidy.
However, the reviews also reveal some inconsistencies. Certain areas such as the bathroom floors, dining room tables and upholstery in corridors were occasionally noted as not being thoroughly cleaned with some instances of dust, mold and hair being cited. Specific complaints included dirty curtains, stained linens and black hair found in bathrooms, contributing to a need for more thorough cleaning efforts. The frequency of room cleaning also came under scrutiny with some guests noting that rooms were not cleaned daily during their stay.
Despite these criticisms, the consensus remains that the Hampton By Hilton Aachen Tivoli generally offers a clean and comfortable environment, bolstered by modern amenities and friendly staff. The hotel’s cleanliness stands out as a positive feature overall with some room for improvement to ensure consistently high standards across all areas.
The reviews for the staff at Hampton By Hilton Aachen Tivoli generally paint a positive picture. The recurring theme across reviews is the friendliness, helpfulness and professionalism of the staff. Guests frequently praise the team for being accommodating, welcoming and attentive. The reception staff is noted for their friendliness and efficiency with several comments highlighting the pleasant check-in experience and the accommodating nature of the front desk personnel.
The staff at the breakfast buffet also received commendations for their friendliness and assistance. Many reviewers appreciated the staff's willingness to provide travel information and additional services such as adding items to rooms or helping with parking and bicycles.
However, some reviews did mention areas for improvement. There were occasional reports of staff being overwhelmed, particularly during breakfast. A few guests noted that certain employees, particularly at the bar or reception, could be unfriendly or inattentive. Despite these occasional negative remarks, the positive feedback on the staff's professionalism, hospitality and overall friendliness overwhelmingly dominates the reviews.
The Wi-Fi experience at Hampton By Hilton Aachen Tivoli garners mixed opinions from guests. While some praise the Wi-Fi in public areas as reliable and the speed as good for basic activities like checking emails and browsing, others find the internet connection in rooms lacking. The most consistent positive feedback highlights stable and functional Wi-Fi throughout the hotel with some guests reporting no problems during their stay.
However, a significant number of reviews indicate that accessing Wi-Fi in rooms requires enrollment in the Hilton customer program. Even for those who did enroll, unstable connections, weak signals and occasional complete lack of service were common frustrations. For some, these issues persisted for days, while others found the registration process complicated and the availability limited. Overall, the Wi-Fi at Hampton By Hilton Aachen Tivoli is characterized by inconsistency with some guests having a seamless experience, but many encountering notable challenges.
Hampton By Hilton Aachen Tivoli boasts a commendable gym that has received favorable reviews from guests. The fitness room, situated on the upper floor with a nice view, offers a variety of well-maintained equipment that fulfills basic workout needs. Guests frequently describe the facility as amazing and top-notch, emphasizing its usefulness during their stay. Although some noted the absence of towels and disinfectant wipes, the overall impression is that the small gym area is a valuable and well-equipped part of the hotel amenities, contributing positively to the overall experience.
The parking situation at Hampton By Hilton Aachen Tivoli receives mixed opinions from guests. A highlight for many is the availability of both free and paid parking options. Free parking spaces can be found in the vicinity of the hotel and there is convenient short-term parking for check-in and luggage drop-off. The hotel's private underground parking is noted for its safety and convenience, although it comes with a fee of 10 to 15 euros per day. Some guests mention that the parking garage is clean and secure with good-sized spaces that are often well-maintained.
However, challenges include the limited number of parking spaces and the relatively tight and narrow underground garage, which can be particularly difficult for larger vehicles or SUVs. Some reviews also mention that the parking garage can become overcrowded, making it hard to find a spot and that the entry and exit points are quite narrow. Communication around parking options could be improved, as some guests found information about parking fees and availability to be unclear.
Overall, while the parking facilities provide a range of options, they may require patience and maneuvering skills and guests should be prepared for additional costs associated with secure underground parking.
Hampton By Hilton Aachen Tivoli offers underground parking with limited EV charging possibilities, including Tesla-specific stations. Some guests have reported issues with the availability and functionality of the charging facilities, noting that not all car makes are compatible with the Tesla Destination Chargers. The hotel does provide free EV charging infrastructure, but access seems to be occasionally problematic with instances of non-working stations and unclear charging situations. For those planning to charge their vehicles, it may be useful to check ahead for the availability and compatibility of the charging points.
The Hampton by Hilton Aachen Tivoli is an appealing choice for families looking for a good-value weekend getaway or a city trip. Guests have highlighted the hotel's family-oriented atmosphere and friendly service with quick check-in and check-out processes and well-maintained rooms being particularly appreciated. The hotel offers rooms with connecting doors, which are great for families traveling together. While some rooms are described as spacious and well-suited for children, others found them too small for a family of three with concerns about the comfort of sofa beds and the potentially hazardous design of extra beds.
A strong point is the range of breakfast options tailored to children, including cereals and warm milk. However, there were mentions of the absence of specific highchairs and a limited availability of cribs. Some reviews noted that the children's portions and the quality of kids' meals could be improved with doughy bread rolls and kids not always appreciating the food variety on offer.
The hotel's location is another plus with a playground and shopping options within walking distance, making it convenient for families. The overall value for money is considered great, particularly for short family trips or events in the Soers area. Despite some reports of cramped and poorly designed family rooms, the hotel's polite staff and clean facilities contribute positively to the family-friendly experience.
Overall, the Hampton by Hilton Aachen Tivoli holds its reputation as a decent choice for family visits with useful amenities and a welcoming environment fitting for both children and parents.
Hampton by Hilton Aachen Tivoli generally meets the expectations for a three-star hotel. Described as unpretentious and honest, it offers a fair standard typical of its category. Many guests find it to be a solid choice for short visits, appreciating the clean and adequately sized rooms which align with the standard amenities of similar city hotels. The hotel also scores positively for its modern design, which some feel is chic for its rating.
However, there are mixed feelings about the value with a few guests believing that the pricing could be more competitive for a three-star establishment. While the breakfast experience could use improvement with limited choices and availability issues noted close to closing time, earlier diners generally fare better.
Parking can be challenging due to a narrow entrance and confusing signage. The outdoor seating area could benefit from a bit of sprucing up, incorporating more inviting features such as cushions and flower pots to counter its current dull appearance.
Despite a few criticisms, mostly related to the relatively simple amenities and certain negative aspects, the overall perception is that Hampton by Hilton Aachen Tivoli provides good value for money and satisfies the basic requirements of a three-star hotel. In summary, it is considered a good option within its category, though there are suggestions for minor improvements.
Hampton By Hilton Aachen Tivoli is highly regarded as a solid choice for business travelers. Users consistently describe it as a good business hotel with practical features such as convenient access and a clean, comfortable environment. The functional amenities include meeting and conference rooms, which are ideal for business purposes. Despite its simplicity, the hotel serves as a reliable spot for those on short business trips.
While the hotel may lack extensive business amenities, such as a large gym or multiple dining options, it compensates with the essentials like clean rooms, polite staff and a small, practical office corner in the rooms. Guests have particularly noted the convenience of workspaces by the window in the lounge area.
Overall, Hampton By Hilton Aachen Tivoli is an excellent choice for business travelers, offering a straightforward and comfortable stay that is conducive to work and short-term visits. Its functional design and amenities make it better suited for business purposes rather than leisurely tourist stays.
Hampton By Hilton Aachen Tivoli offers notable accessibility features for guests with disabilities, making it a convenient and comfortable choice for travelers with mobility challenges. All rooms are designed to be very accessible and specific accommodations, such as handicapped rooms, further cater to the needs of disabled guests. The hotel's barrier-free bathrooms are both bright and clean and the generous room design ensures they are spacious enough for wheelchair users. Additionally, lower beds in some rooms provide extra convenience for elderly guests.
Public transportation is easily accessible from the hotel with a bus stop roughly five minutes away, ensuring a convenient connection to the center of Aachen and other locations. For guests driving to the hotel, there is an accessible underground garage and car park.
The meeting rooms are big and wheelchair accessible, supporting both leisure and business travelers. Despite the requirement of a room card for elevator access, the hotel remains well accessible overall. The staff’s responsiveness to requests for accessible rooms is notable, though there was an occasion when a guest in a wheelchair had to be assisted due to a lack of immediate staff attention.
Additional advantages include the hotel's location within walking distance to local stadiums and its comfortable establishment overall, which consistently meets the needs of wheelchair users.
Hampton by Hilton Aachen Tivoli is lauded for its dog-friendly policies, making it an attractive choice for travelers with pets. Guests appreciate the hotel's openness to accommodate dogs with the added benefit of being able to stay with up to two pets. The nominal fee of 15 euros per dog is generally considered reasonable, though some find the charges to be on the higher side.
The positive feedback extends to the hotel's facilities and services tailored for dogs. Clean, well-maintained rooms also contribute to a welcoming atmosphere for pets. Particular care is taken to ensure dogs feel comfortable and well attended to during their stay. However, some guests have observed that dogs are not always allowed in certain areas, like the dining room.
Despite some minor complaints regarding room assignments for guests with dogs, the overall experience is very favorable. The hotel's location adds to its appeal, providing convenience for dog owners. The friendliness towards dogs is a standout feature that enhances the stay for both pets and their owners. Whether traveling with one or multiple pets, the Hampton by Hilton Aachen Tivoli ensures a pleasant and accommodating experience for all.
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Location
The proximity to the motorway ensures easy access for those arriving by car, making the hotel a strategic choice for travelers en route to other destinations. Despite being on the outskirts, the hotel maintains tranquility and quiet, adding to its appeal for guests seeking a peaceful stay.
The location is ideal for events at the nearby football stadium and equestrian center and there are ample amenities like restaurants, supermarkets and gas stations in close proximity. Guests also appreciate the hotel's ease of accessibility both for vehicles and on foot, making it a versatile choice for various purposes.
Breakfast
The overall quality and taste of the breakfast receive consistently high marks with words like delicious, extensive, superb and very good common in the reviews. The buffet is noted for having a wide selection, catering to diverse preferences and including items like grilled vegetables, pancakes and even fresh Belgian waffles. The availability of breakfast from 6 am on weekends is a plus for early risers.
On the flip side, a few guests note issues with the replenishment of items, especially during busy times and the waiting time at coffee machines. Some also felt that the breakfast could benefit from more variety and higher quality in certain areas, such as the selection of bakery items and cold cuts. Despite these minor setbacks, the majority of reviews find the breakfast experience to be satisfying and well worth the price, often complemented by the friendly and efficient staff.
Dinner
Pizza seems to be a recurring theme with varied opinions; some found it acceptable or even delicious, while others compared it to basic frozen pizza. A few guests noted that the currywurst was served cold and the bread roll undercooked, pointing to inconsistent food preparation.
The hotel's dining facilities include a bar that provides light meals in the evenings, specifically mentioning soup, pasta and snacks. While some guests found the bar a pleasant and cozy spot to relax with reasonably priced options, others described the menu as sparse and the bar itself as uncomfortable. Service at the bar was sometimes limited with reports of it being closed or sparsely stocked after midnight.
There is a consensus that the hotel does not feature a full-service restaurant and this absence was a disappointment for some guests who expected more substantial dining options. The limited meal choices, particularly on weekends and the occasional closure of the restaurant added to the dissatisfaction. Nevertheless, a few guests appreciated the quality of what was available, finding the snacks and some dinner options satisfactory.
In summary, while the dining options at Hampton By Hilton Aachen Tivoli are described as limited and basic with a focus on fast food, the cozy atmosphere at the bar and the occasional praise for certain dishes provide a mixed yet informative picture for potential guests.
Rooms
The spaciousness of the rooms is frequently mentioned with guests enjoying the ample space and practical furnishings. Cleanliness is a standout feature with almost unanimous praise for the tidy and spotless state of the rooms. Some visitors found the presence of stains on the walls and slightly worn decor as minor drawbacks, but these did not seem to detract significantly from the overall positive experience.
The bathrooms are another highlight, receiving compliments for being generously sized and having modern fixtures. The soundproofing is noted as effective, ensuring a quiet stay despite the hotel's proximity to busy roads or elevators.
While the cleanliness and overall room quality were consistently praised, some guests reported issues with daily cleaning not being performed, which might be part of hygiene precautions. There were also mentions of missing amenities such as refrigerators and minibars and limitations in storage space, especially in smaller rooms.
Overall, the rooms at 'Hampton By Hilton Aachen Tivoli' seem to provide a comfortable, quiet and well-equipped retreat with modern conveniences, making it a commendable choice for both short and extended stays.
Beds
Guests seemed to appreciate the spaciousness of the beds, often describing them as large and wide, which added to their comfort. While the majority found the beds very comfortable, a significant number also noted that the mattresses tended to be on the harder side with some finding them too firm for their liking. Comments on hard mattresses were recurrent, suggesting that those who prefer softer bedding might find the mattresses less comfortable.
The pillows received mixed reviews; some guests found them nice and soft, while others felt they were way too soft or even flimsy. There were also remarks about the size of the beds in double rooms with several guests noting that the beds were narrower than they expected, sometimes not large enough to comfortably accommodate two people.
In terms of cleanliness and maintenance, reviews indicated mixed experiences. Some guests praised the fresh and quality bedding, while others noted instances of dirty or old linens. A minority also mentioned issues with additional bedding, such as lacking extra blankets or finding the sofa and fold-out beds to be uncomfortable.
Overall, while the comfort level of the beds at Hampton By Hilton Aachen Tivoli is generally high with many guests enjoying restful nights, the preference for mattress firmness and bed size might vary depending on individual sleeping preferences.
Cleanliness
However, the reviews also reveal some inconsistencies. Certain areas such as the bathroom floors, dining room tables and upholstery in corridors were occasionally noted as not being thoroughly cleaned with some instances of dust, mold and hair being cited. Specific complaints included dirty curtains, stained linens and black hair found in bathrooms, contributing to a need for more thorough cleaning efforts. The frequency of room cleaning also came under scrutiny with some guests noting that rooms were not cleaned daily during their stay.
Despite these criticisms, the consensus remains that the Hampton By Hilton Aachen Tivoli generally offers a clean and comfortable environment, bolstered by modern amenities and friendly staff. The hotel’s cleanliness stands out as a positive feature overall with some room for improvement to ensure consistently high standards across all areas.
Staff
The staff at the breakfast buffet also received commendations for their friendliness and assistance. Many reviewers appreciated the staff's willingness to provide travel information and additional services such as adding items to rooms or helping with parking and bicycles.
However, some reviews did mention areas for improvement. There were occasional reports of staff being overwhelmed, particularly during breakfast. A few guests noted that certain employees, particularly at the bar or reception, could be unfriendly or inattentive. Despite these occasional negative remarks, the positive feedback on the staff's professionalism, hospitality and overall friendliness overwhelmingly dominates the reviews.
Wi-Fi
However, a significant number of reviews indicate that accessing Wi-Fi in rooms requires enrollment in the Hilton customer program. Even for those who did enroll, unstable connections, weak signals and occasional complete lack of service were common frustrations. For some, these issues persisted for days, while others found the registration process complicated and the availability limited. Overall, the Wi-Fi at Hampton By Hilton Aachen Tivoli is characterized by inconsistency with some guests having a seamless experience, but many encountering notable challenges.
Gym
Parking
However, challenges include the limited number of parking spaces and the relatively tight and narrow underground garage, which can be particularly difficult for larger vehicles or SUVs. Some reviews also mention that the parking garage can become overcrowded, making it hard to find a spot and that the entry and exit points are quite narrow. Communication around parking options could be improved, as some guests found information about parking fees and availability to be unclear.
Overall, while the parking facilities provide a range of options, they may require patience and maneuvering skills and guests should be prepared for additional costs associated with secure underground parking.
EV charging stations
Family
A strong point is the range of breakfast options tailored to children, including cereals and warm milk. However, there were mentions of the absence of specific highchairs and a limited availability of cribs. Some reviews noted that the children's portions and the quality of kids' meals could be improved with doughy bread rolls and kids not always appreciating the food variety on offer.
The hotel's location is another plus with a playground and shopping options within walking distance, making it convenient for families. The overall value for money is considered great, particularly for short family trips or events in the Soers area. Despite some reports of cramped and poorly designed family rooms, the hotel's polite staff and clean facilities contribute positively to the family-friendly experience.
Overall, the Hampton by Hilton Aachen Tivoli holds its reputation as a decent choice for family visits with useful amenities and a welcoming environment fitting for both children and parents.
3 Star
However, there are mixed feelings about the value with a few guests believing that the pricing could be more competitive for a three-star establishment. While the breakfast experience could use improvement with limited choices and availability issues noted close to closing time, earlier diners generally fare better.
Parking can be challenging due to a narrow entrance and confusing signage. The outdoor seating area could benefit from a bit of sprucing up, incorporating more inviting features such as cushions and flower pots to counter its current dull appearance.
Despite a few criticisms, mostly related to the relatively simple amenities and certain negative aspects, the overall perception is that Hampton by Hilton Aachen Tivoli provides good value for money and satisfies the basic requirements of a three-star hotel. In summary, it is considered a good option within its category, though there are suggestions for minor improvements.
Business
While the hotel may lack extensive business amenities, such as a large gym or multiple dining options, it compensates with the essentials like clean rooms, polite staff and a small, practical office corner in the rooms. Guests have particularly noted the convenience of workspaces by the window in the lounge area.
Overall, Hampton By Hilton Aachen Tivoli is an excellent choice for business travelers, offering a straightforward and comfortable stay that is conducive to work and short-term visits. Its functional design and amenities make it better suited for business purposes rather than leisurely tourist stays.
Accessible
Public transportation is easily accessible from the hotel with a bus stop roughly five minutes away, ensuring a convenient connection to the center of Aachen and other locations. For guests driving to the hotel, there is an accessible underground garage and car park.
The meeting rooms are big and wheelchair accessible, supporting both leisure and business travelers. Despite the requirement of a room card for elevator access, the hotel remains well accessible overall. The staff’s responsiveness to requests for accessible rooms is notable, though there was an occasion when a guest in a wheelchair had to be assisted due to a lack of immediate staff attention.
Additional advantages include the hotel's location within walking distance to local stadiums and its comfortable establishment overall, which consistently meets the needs of wheelchair users.
Dog Friendly
The positive feedback extends to the hotel's facilities and services tailored for dogs. Clean, well-maintained rooms also contribute to a welcoming atmosphere for pets. Particular care is taken to ensure dogs feel comfortable and well attended to during their stay. However, some guests have observed that dogs are not always allowed in certain areas, like the dining room.
Despite some minor complaints regarding room assignments for guests with dogs, the overall experience is very favorable. The hotel's location adds to its appeal, providing convenience for dog owners. The friendliness towards dogs is a standout feature that enhances the stay for both pets and their owners. Whether traveling with one or multiple pets, the Hampton by Hilton Aachen Tivoli ensures a pleasant and accommodating experience for all.
No, Hampton By Hilton Aachen Tivoli doesn't have any pool.
No, a spa isn't available at Hampton By Hilton Aachen Tivoli.
Yes, Hampton By Hilton Aachen Tivoli welcomes dogs.
Yes, parking facilities are available at Hampton By Hilton Aachen Tivoli.
Yes, Hampton By Hilton Aachen Tivoli has a gym.
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