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Summary of reviewsHelnan Phønix Hotel in Aalborg enjoys substantial acclaim for its prime and convenient location. Nestled in the city center, it's a perfect base for exploring Aalborg’s vibrant city life, offering easy access to shops, restaurants, bars and key attractions. Guests value the quietness of its surroundings despite the central setting and appreciate the readily available parking facilities.
The hotel’s breakfast consistently receives high praise for its variety and quality, featuring an extensive and delicious buffet that caters to diverse tastes. Though sometimes marred by crowdedness and occasional shortages, the general breakfast experience is satisfying and positively contributes to guests' stays.
Accommodation at the Helnan Phønix Hotel is characterized by spacious and clean rooms, many recently renovated to offer a cozy and homey atmosphere. The family-friendly options, including larger rooms and child-friendly amenities, receive commendation for providing ample space and comfort, making it ideal for families. Some guests, however, note the need for further updates and minor refurbishments in certain areas.
The hotel's staff is consistently highlighted for their friendliness, helpfulness and multilingual capabilities, creating a welcoming and pleasant environment for visitors. Their professional and proactive approach enhances the overall guest experience significantly.
Fitness enthusiasts find satisfaction in the well-equipped gym and the addition of a sauna, which are considered great amenities. Conversely, the in-house dining options receive mixed reviews with some guests desiring a more substantial meal service beyond the limited menu offered.
Wi-Fi quality at the hotel varies with overall decent connectivity though some areas, such as rooms facing the street, experience weaker signals. Parking is generally convenient, albeit with limited spaces and high fees, but alternative public parking is available nearby.
Beds in the hotel are widely appreciated for their comfort, often highlighted for their high-quality mattresses and luxurious duvets, contributing to a restful stay. Noise from nearby nightlife can be an issue for some guests, particularly on weekends, but the central location's benefits often outweigh this drawback.
In conclusion, Helnan Phønix Hotel excels in location, breakfast and service, providing a cozy and convenient stay in Aalborg’s heart. While there are areas for improvement, particularly regarding room updates and dining facilities, the hotel’s strengths lie in its exceptional staff, family-friendly accommodations and overall hospitality. Show more
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Categories
Romantic Hotel
Helnan Phønix Hotel in Aalborg offers a classic and elegant atmosphere. Its central location and comfortable accommodations make it a suitable base for couples exploring the city's cultural and historical sites.
Business Hotel
Helnan Phønix Hotel in Aalborg offers conference space and complimentary wireless internet access. Business-friendly amenities include desks and phones.
Hotel with EV Charging Stations
Historic Hotel
Hotel for Honeymoon
Family Friendly Hotel
Hotel near Nightlife Spots
Accessible Hotel
Hotel with Gym
4-Star Hotel
Room Types
Single RoomIncludes a seating area, TV and work desk.
Double RoomIncludes a seating area, TV and work desk.
Quadruple RoomIncludes a seating area, TV and work desk.
Double Room with Extra Bed (3 Adults)Includes a seating area, TV and work desk.
Please note that one guest is accommodated in a fold-out bed.
Family RoomThe family room includes a private bathroom fitted with a bath, a shower and a hairdryer. This family room has a wardrobe, heating, a flat-screen TV with cable channels and city views. The unit has 2 beds.
Junior SuiteThe suite has 1 bedroom and 1 bathroom with a bath and a shower. The suite features a wardrobe, a sofa, heating, a flat-screen TV with cable channels, as well as city views. The unit has 1 bed.
Standard Twin RoomThe twin room includes a private bathroom equipped with a bath, a shower and a hairdryer. This twin room features a wardrobe, heating, a flat-screen TV with cable channels and city views. The unit offers 2 beds.
Guest Reviews
7.8
Good
Location
Helnan Phønix Hotel in Aalborg consistently receives high praise for its exceptional and convenient location. Nestled right in the heart of the city, the hotel is ideally situated for guests who want easy access to Aalborg's vibrant city life and pedestrian streets. Visitors appreciate the hotel's proximity to shops, restaurants, bars and key attractions, making it a perfect base for both sightseeing and exploring the historical center.
The central setting means that everything is within walking distance, including public transport options such as bus and train stations. Guests particularly value the hotel's location for its quietness despite being in the middle of the action. The surroundings are described as cozy and pleasant, contributing to a comfortable stay.
In addition to its prime location, the hotel offers convenient parking facilities, which is an added advantage for those traveling by car. The historical charm of the building, combined with modern conveniences, creates a blend that appeals to many.
Overall, the unbeatable, superb and ideal location of Helnan Phønix Hotel makes it a top choice for anyone looking to enjoy all that Aalborg has to offer.
Breakfast
Helnan Phønix Hotel in Aalborg receives high praise for its breakfast offerings from many guests. Reviews frequently highlight the breakfast as good, varied and delicious with a wide selection and excellent quality. Guests often describe the breakfast buffet as extensive and impressive, catering to varied tastes with its selection of Danish toppings and healthy options.
While many appreciate the quality and variety, some reviews mention areas for improvement, such as limited choices and occasional chaos due to long queues or crowded eateries. Despite some criticisms, the general consensus is that the hotel provides a satisfying breakfast experience.
Overall, the breakfast at Helnan Phønix Hotel stands out for its abundance and variety, contributing positively to the guests' stays.
Dinner
Helnan Phønix Hotel is surrounded by many excellent restaurants in the area, ensuring that guests have a variety of dining options nearby. However, the hotel itself lacks a dedicated dining restaurant, which some guests found inconvenient. While there is a small restaurant within the hotel that offers a limited menu, it doesn't seem to meet all dining needs, particularly for those looking to enjoy a more substantial meal on-site. Despite the absence of a proper bar, refreshments like beer can be conveniently served at the reception. Breakfast at the hotel can be a busy affair with the restaurant occasionally feeling overcrowded and items running out. Overall, while the locality offers great external dining choices, the in-house dining facilities at Helnan Phønix Hotel leave something to be desired.
Rooms
Helnan Phønix Hotel offers a range of rooms that largely impress with their spaciousness and cleanliness, making them a good fit for families and travelers seeking comfort. Guests frequently highlight the large and airy rooms, often complimenting their size and the presence of cozy seating areas like sofas and tables. Many rooms are described as clean, tidy and beautifully decorated with some recently renovated featuring new furniture. These attributes contribute to a comfortable and homey atmosphere.
Despite these positive aspects, a number of guests note that certain rooms feel outdated and in need of refurbishment. Issues such as worn-out decor, mold in bathrooms and old power outlets are mentioned. The bathrooms, in particular, are often described as old-fashioned and not up to modern standards with some lacking practical features like shower walls and air conditioning, leading to inconvenience during showers and hot weather. Noise is another recurring issue, especially in rooms facing the street or above the main entrance, which can disrupt an otherwise quiet stay.
The hotel's location is frequently praised with its central position putting guests close to cafes, restaurants and shopping areas. The charm of this historic hotel adds to the overall experience, though the older structure sometimes means dealing with quirks like thin curtains and limited modern luxuries.
Overall, while the Helnan Phønix Hotel offers large, comfortable rooms that are well-suited for a pleasant stay, potential guests might encounter variability in room quality and should be prepared for some inherent quirks of an older building.
Beds
Helnan Phønix Hotel is praised for its comfortable beds, making it an attractive choice for travelers seeking a restful night's sleep. Many guests describe the beds as very comfortable and some even highlight the high-quality mattresses and the luxurious duvets provided. The spacious rooms and inviting atmosphere of the hotel add to the overall comfort, contributing to a pleasant stay.
While most reviews focus on the positive aspects, a few guests noted issues such as beds being too hard or mattresses sliding apart. Occasionally, beds were described as old or not properly connected, resulting in minor inconveniences. Nevertheless, the majority of guests express satisfaction with the bed comfort, often highlighting the cleanliness and quality of the bedding as well.
Additionally, the hotel's central location and the provision of extra pillows receive positive remarks, further enhancing the guests' experience. Despite occasional criticisms, Helnan Phønix Hotel seems to consistently deliver on the promise of a comfortable sleep, making it a favored option for many visitors.
Cleanliness
Reviews concerning the cleanliness of the Helnan Phønix Hotel paint a mixed picture. Many guests found their rooms to be clean, tidy and well-maintained upon arrival with comments often highlighting the cleanliness of both rooms and common areas. The hotel staff also received praise for their friendliness and effort in maintaining a welcoming environment. Some reviews mentioned that rooms were clean yet described as dated with suggestions for updates and renovations.
However, numerous guests also encountered significant issues. Complaints included mold in bathrooms, dirty carpets, poorly cleaned floors and worn-out furniture. Several reviews indicated that the initial cleaning left much to be desired, highlighting specific issues like unclean pillows and stained towels. There were instances where some guests found the cleanliness of their rooms, especially the bathrooms, below acceptable standards.
Overall, while the hotel does receive positive remarks for a generally tidy environment and friendly staff, there is a recurring call for better maintenance and more consistent cleaning standards to align with its star rating.
Staff
Helnan Phønix Hotel's staff consistently receive high praise for their friendliness, helpfulness and service-minded approach. Guests frequently mention the staff's accommodating nature, noting their willingness to go above and beyond to ensure a pleasant stay. The receptionists, in particular, are highlighted for their friendliness and professionalism with several able to speak multiple languages, making the check-in and check-out processes smooth and welcoming.
The hotel's team is described as superb, sweet and incredibly friendly, often seen smiling and creating a pleasant atmosphere. Their competence and ability to provide good suggestions further enhance the guest experience. The staff's availability and charm, coupled with their excellent treatment of guests, contribute significantly to the hotel's cozy and inviting ambiance.
While there are occasional mentions of room for improvement, particularly in terms of staff presence at reception, the overall consensus is overwhelmingly positive. Guests appreciate the combination of a nice location, good service and clean accommodations provided by a team that is consistently described as friendly and accommodating.
In summary, Helnan Phønix Hotel boasts an exceptional team that is professional, service-minded and dedicated to making every guest feel welcome and well-cared for, ensuring a delightful stay.
Wi-Fi
At Helnan Phønix Hotel, the Wi-Fi experience has varied among guests. Many have appreciated the fast, reliable and easy-to-access internet with some describing the Wi-Fi as great and excellent. However, other reviews have pointed out moments where the Wi-Fi signal was weak or even missing in certain areas, such as just off the street to the bedrooms. Generally, the Wi-Fi has been described as good or average by some, while others experienced occasional slow speeds and outages. Despite these inconsistencies, the overall feedback suggests that many guests found the Wi-Fi to work well during their stay.
Gym
The fitness facilities at Helnan Phønix Hotel receive high praise for their quality and amenities. Guests highlight the well-equipped fitness room, describing it as one of the best fitness rooms they've experienced. The addition of a sauna enhances the appeal of the fitness center. Visitors frequently note the gym as especially nice and consider it a significant asset to the hotel experience. Despite occasional closures due to renovation, the general consensus remains positive regarding the gym facilities when available.
Parking
The parking situation at Helnan Phønix Hotel offers a mix of experiences. Guests appreciate the convenience of on-site parking, particularly noting private and secure options at the back of the hotel. The parking area is often described as large, central and easily accessible, which enhances the hotel's already excellent location. Free parking for motorcycles and inclusive options attract positive remarks and the smart parking system has received praise.
However, some challenges exist. The parking lot is small with limited spaces, leading to difficulty in finding a spot, especially during busy times. High parking fees are a common concern with guests frequently seeking cheaper alternatives nearby. The presence of a construction site has also contributed to the scarcity of available parking spaces.
Despite these issues, many guests found affordable public parking within a short walking distance from the hotel. The suggestion to better indicate parking availability on Booking.com underscores the need for clearer communication regarding the hotel's parking options. Overall, while parking can be a bit costly and limited, the hotel's central location and the availability of various parking facilities contribute to a satisfactory stay for most visitors.
Family
Helnan Phønix Hotel offers an array of family-friendly accommodations and amenities, making it an excellent choice for those traveling with children. The hotel provides options such as family rooms and larger rooms designed for four people, ensuring ample space and comfort. Families have found these rooms to be decent in size and well-suited for accommodating multiple guests. The setup is particularly praised for being child-friendly and ideal for family stays, offering a cozy atmosphere and a central location that's convenient for exploring the area.
Despite some reviews mentioning the need for bathroom upgrades and occasional issues with bedding comfort, the overall cleanliness and maintenance of the hotel receive positive remarks. Recently renovated rooms add a touch of modernity, enhancing the stay experience for families.
Additional offerings include the provision of breakfast tailored for children, although some guests mentioned a wish for more kid-friendly options like pancakes. The hotel staff appears responsive to family needs, as evidenced by accommodating requests for extra beds for younger children and assisting with specific booking arrangements. Overall, Helnan Phønix Hotel stands out as a practical and favorable choice for families looking to enjoy a comfortable stay with appropriate facilities for kids.
Nightlife
Helnan Phønix Hotel is perfectly situated for those looking to enjoy Aalborg’s vibrant nightlife. Nestled close to the city center, guests will find an array of restaurants, attractions and shopping options within walking distance. The location is ideal for nightlife enthusiasts, offering excellent opportunities to experience the lively atmosphere the city has to offer.
However, it's worth noting that being in the middle of a bustling party street comes with its drawbacks. Visitors frequently mention the noise from nearby streets, bars and young revelers, particularly on weekends and during festive times like Christmas. Late-night disturbances from street noise and loud music can affect sleep for those who are sensitive to noise. While the hotel's central location is a bonus for access to theaters and dining options with reduced noise, guests should consider the potential for nighttime disruptions when booking.
4 Star
The Helnan Phønix Hotel is frequently noted for its prime location; however, many guests highlight that it falls short of what one might expect from a four-star establishment. While it does boast some four-star facilities, there is a common sentiment that the overall experience does not align with its official rating. Many reviews suggest the hotel feels outdated and in need of renovation, which detracts from the expected standard of a four-star property.
The general consensus is that the hotel's amenities and service are more in line with a three-star or even a two-star, status. The term "four-star" seems somewhat misleading based on guest experiences with some comparisons indicating it barely meets the bare minimum expected from such a rating. While some reviewers found certain aspects to match a typical four-star level, the overall feedback points to a significant gap between expectations and reality, suggesting that potential visitors might want to manage their expectations accordingly.
Business
Helnan Phønix Hotel presents itself as an ideal choice for business travelers thanks to its diverse range of facilities and convenient services tailored for the working professional. The business center, located just behind the reception in the lobby, provides a suitable spot for impromptu work sessions and last-minute preparations. The availability of meeting rooms facilitates business meetings and conferences on-site, making it easy to conduct professional gatherings without leaving the comfort of the hotel. The friendly and super helpful staff add an extra layer of ease to any business trip, ensuring all needs are promptly met.
The hotel’s parking lot includes the option to charge electric vehicles, addressing the needs of eco-conscious travelers. Guests can enjoy access to essentials like coffee, hot chocolate and water around the clock, which is a great perk for those working odd hours. The location of the hotel is also a significant advantage, being close to the convention center, which makes it convenient for attending events and meetings.
Moreover, the hotel places good importance on maintaining high safety standards regarding Covid-19, providing peace of mind to guests prioritizing health and safety. Although the hotel offers a small desk for in-room work, its overall suite of business-friendly amenities and exceptional service make it a considerable option for business stays.
Accessible
Helnan Phønix Hotel offers a mixed experience when it comes to accessibility for guests with disabilities. On the positive side, the hotel is described as generally accessible with notable features such as disabled parking and full access facilities. It’s conveniently reachable by both car and public transportation. Mobility-challenged visitors can find wheelchair-friendly amenities, making many areas of the hotel accessible.
However, some areas could use improvement. Specifically, the lack of ramps and parking spaces for disabled guests, along with some issues in the bathrooms, suggest there’s room for better accommodations. Guests also noted the absence of an elevator to higher floors, making it difficult for those with limited mobility. An ideal enhancement would be the addition of a lift or similar accessibility solution at the back entrance.
While newly renovated and generally accessible, the hotel’s attention to accessibility needs could be more comprehensive, ensuring a comfortable stay for all guests regardless of their mobility requirements.
Historic
Nestled in the heart of Aalborg, the Helnan Phønix Hotel is a charming, historically significant gem that delights guests with its classic ambiance and prime location. The hotel resides in a magnificent and ancient building, exuding an old-fashioned yet charming character that many found appealing. The surroundings brim with historical accents, preserving the essence and decor of yesteryears within its spacious halls and rooms.
Guests appreciated the lovely historic decor and the authentic atmosphere that evoked a sense of nostalgia. Elements of the original architecture and charm have been carefully maintained, offering a unique glimpse into the past. The central location is another highlight with easy access to the city's historic center, making it an ideal spot for those keen to explore the cultural richness of Aalborg.
Though some noted that the rooms seemed a bit outdated, the overall history-filled ambiance and the classic charm of the hotel stood out. The Phønix Hotel retains a touch of class that appeals to visitors who value a historic experience. It remains a beautiful and characteristic landmark, contributing to a memorable stay bathed in history.
Luxury
Helnan Phønix Hotel exudes an aura of sophistication with its well-appointed luxury suites and intricate design details like the fancy lock system. Guests are greeted with complimentary wine, adding an extra touch of indulgence to their stay. The luxurious rooms feature duvets of excellent quality, enhancing the comfort and opulence of the experience. While some opinions suggest a discrepancy in its 4-star rating, the overall ambiance and amenities leave most visitors feeling pampered and rejuvenated.
No, Helnan Phønix Hotel doesn't have any pool.
No, a spa isn't available at Helnan Phønix Hotel.
No, Helnan Phønix Hotel doesn't allow dogs.
No, parking facilities aren't available at Helnan Phønix Hotel.