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Summary of reviewsKrystal Beach Acapulco stands out for its excellent beachfront location, offering breathtaking sea views that enchant guests. The hotel's central position in Acapulco provides convenient access to local attractions, dining, shopping, and cultural landmarks, contributing to a rewarding experience for travelers who desire to explore the vibrant city. Safety is assured with robust security arrangements, allowing guests to feel comfortable both within the premises and along the beach.
The spacious rooms, complete with stunning sea vistas, are frequently praised for their comfort and cleanliness. Guests value the attentive service of the staff, which often enhances their stay. Despite occasional complaints about outdated room infrastructure and maintenance issues, the general sentiment regarding the rooms remains favorable.
Families find Krystal Beach Acapulco highly accommodating, with multiple pools and child-friendly features, including a popular slide. These amenities, along with a welcoming atmosphere, cater to guests of all ages and create an enjoyable environment for family vacations. While service around the pools is highly commendable, overcrowding during peak times can pose challenges, particularly in terms of space and availability of lounge chairs.
The dining experience at Krystal Beach Acapulco receives mixed reviews, with guests appreciating the taste and quality of meals but noting the need for greater menu variety. While cleanliness and pleasant service are generally maintained, recurring wait times and perceived high costs for limited buffet options detract from an otherwise satisfactory culinary offering.
Krystal Beach Acapulco excels in maintaining cleanliness throughout the hotel and its facilities, although certain areas require attention to address inconsistencies. The attentive and friendly staff contribute positively to the clean and pleasant atmosphere. However, reception staff have received criticism for unfriendly behavior and slow service.
Challenges exist in the free Wi-Fi, with connectivity issues particularly prevalent in rooms and upper floors. Many guests find the internet service restricted to certain areas, highlighting a need for improved infrastructure to meet modern connectivity demands.
The beach itself is a draw and offers generous safety measures and direct access to calm waters suitable for families. Despite some concerns regarding cleanliness, particularly around lounge areas, the appealing views and beachside location remain attractive to visitors.
Parking facilities pose logistical concerns due to additional fees and inefficiencies in valet service, often leading to delays. Prospective guests should weigh these factors when planning their stay.
Overall, Krystal Beach Acapulco offers a strong family-friendly appeal, with numerous positive elements that overshadow the areas needing improvement, making it a favored choice for visitors seeking an enjoyable beachfront holiday with easy access to Acapulco's charms. Show more
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Categories
Hotel near Golf Courses
This hotel is featured in lists of top golf hotels in Acapulco, indicating its suitability for golf enthusiasts. It provides a comfortable stay in a prime location with access to city amenities and transportation to golf courses.
Beachfront Hotel
Located right on the beach in Acapulco's Golden Zone, with views of Santa Lucía Bay. Features a beachfront infinity pool and various dining options, making it ideal for a relaxed beach vacation.
Hotel near The Beach
Situated on Av. Costera Miguel Aleman, this hotel provides easy beach access. It is a popular all-inclusive option with amenities like beach towels and sun loungers.
Hotel with Spa
Krystal Beach Acapulco features a spa that offers a range of services for relaxation and rejuvenation. The spa provides treatments designed to enhance guest wellbeing, complementing the hotel's beachfront location and amenities.
Family Friendly Hotel
This hotel offers a pool with a slide and activities organized by Kamp Krystal for children. It also features a jacuzzi for parents and is located close to the beach.
Hotel near Nightlife Spots
Located on Costera Miguel Aleman, this hotel is in a prime location for nightlife enthusiasts. It offers proximity to various bars and clubs, making it a great base for experiencing Acapulco's vibrant night scene.
Business Hotel
This hotel offers a good location and standard amenities suitable for business travelers, including meeting facilities and internet access. It provides a convenient base for conducting business in Acapulco.
Hotel with All Inclusive Packages
Provides good service. It is a beach resort in Acapulco offering an all-inclusive option for a convenient stay.
3-Star Hotel
This hotel offers breakfast options and is located in Costera Acapulco. It's a good choice for travelers looking for a convenient and affordable stay.
Hotel with Outdoor Pool
Offering two outdoor pools, including an infinity pool by the beach and a pool with a slide, along with a jacuzzi and kids pool, this hotel provides varied outdoor aquatic fun for all ages.
Hotel with Panoramic View Pool
Located in Acapulco's Golden Zone, this hotel offers an unparalleled view of Santa Lucía Bay. It features a beachfront infinity pool where couples and friends can relax until sunset. The hotel also offers a slide for families to enjoy.
Hotel with Swimming Pool
Infinity Pool Panoramic View Pool Pool Water Slide Outdoor Pool
Hotel with Parking
Hotel with Infinity Pool
Hotel with Pool Water Slide
Room Types
Double Room with Sea ViewThis comfortable room features a large bathroom, safe, cable TV and stunning views of Acapulco Bay. The bathroom provides a hairdryer and ironing appliances are available. The bed type can be 1 king-sized bed or 2 double beds.
King Room with Mountain ViewThis beautiful room is located in the north side of the main tower and offers spectacular Mountain Views.
Double Room with Two Double Beds Mountain ViewThe spacious double room provides air conditioning, a safe deposit box, a balcony with mountain views as well as a private bathroom featuring a shower. The unit offers 2 beds.
King Room with Sea ViewThe spacious double room provides air conditioning, a safe deposit box, a balcony with sea views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Guest Reviews
7.8
Good
Location
Krystal Beach Acapulco is highlighted consistently for its excellent location, making it a standout choice for travelers visiting the vibrant city of Acapulco. Nestled right on the beachfront, the hotel offers guests breathtaking views of the sea, which many visitors mention as a delightful aspect of their stay. The hotel's central position in the bay means it provides easy access to many local attractions, shopping centers, restaurants, and beaches, granting tourists the convenience of exploring the area without hassle.
Guests appreciate the proximity to the center of Acapulco, which affords them a rich cultural experience and access to key landmarks. The vicinity is described as safe, with tight security arrangements, ensuring that guests feel comfortable and secure both within the hotel premises and on the beach.
Additionally, the spacious rooms with expansive views contribute to a pleasant stay. The hotel boasts clean facilities and attentive staff, another point frequently praised by visitors. Though there are occasional mentions of noise due to proximity to other infrastructure, and areas that might need some improvement, the overall consensus remains that Krystal Beach Acapulco's location is superb for anyone looking to enjoy the best of Acapulco's offerings right at their doorstep.
Breakfast
Krystal Beach Acapulco delivers a breakfast experience that is both well-received and criticized by its guests. Many reviewers praise the buffet breakfast as delicious, tasty, and abundant. The quality of the food is generally considered good, with some guests highlighting pleasant dishes available from the menu. Despite these positive aspects, a recurring theme among reviews is the lack of variety in the buffet offerings, particularly for breakfast. Many guests note that the menu tends to be repetitive, serving similar items such as eggs, fruit, and hotcakes each day.
Moreover, some reviews mention long wait times to enter the breakfast area, indicating potential issues with service efficiency. Additionally, the price of the breakfast buffet is a point of contention, as several guests feel it is excessively expensive given the limited variety and simplicity of the food offered. While the pleasant taste of the food is acknowledged, improvements in variety and pricing could enhance the overall dining experience. Cleanliness and food preparation have been positively mentioned by some guests, but there are isolated reports of hygiene concerns and repetitive menus that detract from a wholly satisfying experience. Overall, while the breakfast at Krystal Beach Acapulco has its merits, addressing these common concerns may lead to a more favorable guest experience.
Dinner
Krystal Beach Acapulco offers guests a dining experience that is met with mixed reviews. Many guests appreciate the good food at the hotel's restaurants, noting particularly delicious meals and commendable service from the waitstaff. The hotel's facilities complement the dining experience, adding to an overall pleasant environment.
However, there are recurring concerns about the lack of variety in the buffet offerings. Meals tend to be repetitive, with limited menu options that fail to meet the expectations of an all-inclusive package. Some guests mention that the seasoning and flavor of the food require improvement, while others comment on the poor quality of certain dishes.
Special occasion dinners, like those for Christmas and New Year's Eve, did not impress all guests due to insufficient quantity and perceived value for money. Despite these downfalls, some guests still find the hotel's food to be tasty or acceptable.
The hotel's dining service shines through in areas of cleanliness, though there are isolated complaints about waitstaff demeanor. Overall, while Krystal Beach Acapulco has its culinary strengths, it leaves room for improvement, especially in terms of menu diversity and flavor.
Rooms
Krystal Beach Acapulco offers a mix of experiences in its rooms, with a clear highlight being the breathtaking sea views that many guests appreciate. The spaciousness of the rooms frequently garners positive feedback, providing ample space for relaxation. Comfort is a recurring theme, as numerous reviews commend the comfortable beds and the overall cleanliness. Many guests find the rooms well-equipped with necessary amenities, ensuring a satisfactory stay.
However, the hotel faces challenges with aging infrastructure, as several reviews note the outdated condition of the rooms and furniture. The air conditioning often fails to provide adequate cooling, which can be a discomfort during warmer months. Maintenance issues, such as plumbing problems and occasional unpleasant odors, also detract from the experience.
Despite these setbacks, the location right on the beach remains a significant advantage, offering guests easy access to one of Acapulco's nicest beaches. The customer service receives mixed reviews, with most staff being described as kind and accommodating, although there are occasional lapses in hospitality. Overall, while the hotel's prime beach location and spaciousness are appealing, the outdated facilities and maintenance issues require attention to enhance the overall guest experience.
Beds
Krystal Beach Acapulco receives mixed feedback regarding its bedding experiences. Many guests praise the comfort of their rooms and find the beds to be particularly comfortable. Positive comments emphasize the comfort of the beds, noting that facilities overall are very comfortable, which contributes to a relaxing stay. However, a significant number of guests express dissatisfaction with the mattresses, describing them as old, hard, and uncomfortable, sometimes to the extent that individual springs can be felt. This discomfort is severe enough for some to report back pain after sleeping.
Additionally, the pillows receive both praise and criticism; some find them comfortable, while others describe them as worn out or scented unpleasantly. While some guests experience restful nights, others are troubled by the condition of the bedding, including allegedly coarse sheets and saggy mattresses. Room assignments sometimes contradict booking details, such as providing different bed sizes than reserved. Overall, while many enjoy a comfortable environment, more attention to upgrading mattresses and bedding quality could enhance guest satisfaction.
Cleanliness
Krystal Beach Acapulco boasts a generally clean atmosphere with the hotel and facilities often described as very clean. Guests appreciated the continuous effort to maintain cleanliness, with rooms regularly cleaned, towels replaced, and beds made to a high standard. The pools and beach areas are typically well-kept, contributing to an enjoyable experience for many visitors. The friendly and attentive staff further enhance the pleasant environment, with numerous guests highlighting the polite and helpful service they received.
However, some details indicate areas that need attention. Several reviews pointed out issues like musty smells in bathrooms, occasional cockroach sightings, and outdated furnishings. Inconsistencies in cleanliness were noted, with reports of dirty rooms upon arrival and certain areas such as bathrooms near pools not maintaining the desired standard. Maintenance problems, such as clogged drains and non-functional air conditioning, have also been reported, indicating that while the hotel has its strengths in cleanliness, improvements, particularly in upkeep and efficient housekeeping, are necessary to provide a consistently high-quality stay.
Staff
The reviews for Krystal Beach Acapulco reveal a mixed perception of the hotel's staff, with a noticeable divide between positive and negative experiences. Many guests appreciated the friendliness and attentiveness of various staff members, particularly highlighting the excellent service from the waitstaff and specific employees like Gilberto at the pool and Humberto in the restaurant. The spa staff also received commendable mentions for their attentiveness, and the beach security staff were noted for their vigilance.
However, the reception staff received considerable criticism for being unfriendly, slow, and at times unhelpful. Guests shared frustrations about delayed check-ins and a lack of willingness to accommodate special requests such as honoring booking rates. Some interactions were described as curt and cold, which detracted from the overall experience for some visitors. Despite these issues at reception, many other staff members provided excellent service that left a positive impression. Overall, while the service quality varies, numerous staff members go above and beyond to ensure guest satisfaction.
Wi-Fi
Krystal Beach Acapulco offers many pleasures for guests, but the Wi-Fi experience seems to be less than ideal. Many visitors have noted that the connection is unreliable, especially in the rooms. The service is often described as slow, prone to frequent disconnections, and even non-existent in some areas. There are reports of limited connectivity, with Wi-Fi working primarily in the lobby and restaurant areas. Guests on higher floors have found that the internet does not reach their rooms, making it difficult to stay connected.
The hotel could benefit from an upgrade to its internet infrastructure, providing a more consistent and faster service throughout the establishment. As travelers increasingly rely on internet access for both leisure and business purposes, improving Wi-Fi quality could significantly enhance the overall guest experience.
Pool
Krystal Beach Acapulco offers a mixed experience when it comes to its pool facilities. Many visitors praise the cleanliness and maintenance of the pools, noting that they are quite well-kept and comfortable for families, especially with features like a slide that children find delightful. There are multiple pools available, and their proximity to the beach provides a convenient and enjoyable setting with stunning sea views. However, the attractiveness of these features often leads to overcrowding, with insufficient lounge chairs and congested pool areas being a common concern. This scenario can occasionally lead to a lack of available space and an uncomfortable experience.
While the pools seem to cater well to families, with designated areas for children and some heated options, the hotel faces criticism for the limited size and number of pools relative to its occupancy. Additionally, issues with elevators, noted as frequently inoperable or insufficient, add to the congestion problem, often leading guests to take stairs that are not in the best condition.
The staff's service around the pool facilities receives favorable mentions for being attentive and organized, although there are isolated reports of negative interactions. Despite some operational challenges, guests generally find the pools to be a highlight, appreciating their cleanliness and the convenience of the beachside location. However, potential visitors might want to prepare for crowding during peak times, likely impacting the overall enjoyment.
Beach
Krystal Beach Acapulco offers guests a mixed experience with regards to its beachfront location. The hotel boasts stunning sea views that are frequently praised by visitors, with many appreciating the proximity and direct access to the beach. The location is deemed excellent, particularly for families with children and older adults, as the calm waves make it suitable for enjoyable water activities. The beachfront area, with its beautiful views from the balconies, is a highlight for many guests.
However, the reviews also point to several concerns. While some parts of the beach are described as clean, others have been noted for having garbage and stagnant water issues. The sand around the loungers is often criticized for being dirty, and the presence of drains on either side of the beach detracts from its appeal. Despite these cleanliness issues, the hotel maintains good security both at the pool and the beach areas, making guests feel safe.
The hotel staff receives commendations for their attentiveness and service, contributing positively to the overall experience. Facilities like pools and slides for children add to the family-friendly atmosphere. Although beach service is noted as lacking, the hotel’s free palapas and calm beachfront area continue to attract visitors looking for a cost-effective and scenic beachside stay.
Parking
Krystal Beach Acapulco has received feedback regarding its parking facilities, highlighting several aspects that travelers should take into account. It appears that the hotel charges an additional fee for parking, which some guests find inconvenient given the expectation of complimentary service. The parking area itself is described as inadequate for the hotel's size, leading to delays. The valet service, while available, seems to struggle with efficiency, often resulting in long wait times for both car drop-off and pickup. Despite the challenges noted, some guests have mentioned that coordination improvements could enhance the overall parking experience. However, given the current feedback, travelers may want to consider the logistics of parking as a factor in their stay at Krystal Beach Acapulco.
Family
Krystal Beach Acapulco is an excellent choice for families seeking a fun-filled vacation. The hotel boasts pools of various sizes that are perfectly suited for guests of all ages, ensuring that both children and adults can enjoy a refreshing swim. With facilities that cater specifically to families, the hotel provides a welcoming and accommodating environment. The slide is a popular feature among kids, enhancing the overall enjoyment at the pool, although some guests have noted its occasional absence. The property offers a family-oriented atmosphere, complemented by a lovely and clean pool area designed with children in mind. The spacious and well-maintained facilities further contribute to a pleasant stay, making it an ideal spot for a memorable family getaway. While the children's menu could use some improvement, the hotel's strong focus on providing an excellent experience for families is evident. However, guests should be prepared for a lively crowd, as the hotel can become quite bustling.
3 Star
Krystal Beach Acapulco provides a charming experience with its beautiful vistas, but the overall condition of the hotel leaves much to be desired. While it caters to middle-class families, primarily from Mexico City, with budget tour packages, the facilities are dated and in need of a significant overhaul. Guests have frequently noted that the hotel falls short of its advertised four-star rating, with many expressing that it does not quite measure up even to a two-star standard. The inadequacy of the amenities is apparent, as they seem insufficient for the number of rooms and lack the robustness of typical four-star offerings. Furthermore, the cost associated with staying at Krystal Beach Acapulco is not aligned with the quality provided, underscoring the urgent need for maintenance and improvement.
All-Inclusive Packages
The reviews for Krystal Beach Acapulco's all-inclusive experience reflect mixed sentiments. On a positive note, guests appreciated the tasty food and variety of drinks provided. The concept of an all-inclusive package promises a relaxing vacation, which some guests sought and valued. However, significant criticism arises due to the limitations of the package. There are frequent comments about its lack of comprehensiveness, with many guests pointing out that the offering is largely confined to a basic buffet and a limited selection of drinks. Additional charges for specific restaurants, seafood, and certain snacks lead to disappointment for those expecting a true all-inclusive experience. The quality of certain items, particularly alcoholic beverages, was described as subpar, with some guests noting adverse effects after consumption. The concept, as described by the hotel, seems to fall short of expectations, leaving guests feeling unsatisfied with the all-inclusive promise, often finding themselves paying extra for services and variety they expected to be included.
Beachfront
Krystal Beach Acapulco is praised for its prime beachfront location, offering guests direct access to serene and clean beach areas. Many reviews highlight the stunning views of the sea from the hotel, particularly from the balconies, allowing visitors to soak in the picturesque scenery. The presence of both the beach and pool provides ample relaxation opportunities. However, some guests note disturbances from noisy vendors renting tables near the ocean. Additionally, the hotel is situated between two less appealing sewage drains, which could detract slightly from the otherwise favorable seaside experience.
Yes, Krystal Beach Acapulco has pool(s) that belong to one or more of the following categories: Infinity Pool, Panoramic View Pool, Pool Water Slide, Outdoor Pool.
Yes, a spa is available at Krystal Beach Acapulco.
No, Krystal Beach Acapulco doesn't allow dogs.
Yes, parking facilities are available at Krystal Beach Acapulco.